root2tip.com レビュヌ 

211
•
TrustScore 5段階評䟡の4

3.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... もっず芋る

5぀星のうち1の評䟡

Great products — awful customer service when something goes wrong Unfortunately, good products don't make up for terrible customer service. I placed an order at the beginning of Augu... もっず芋る

5぀星のうち5の評䟡

Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... もっず芋る

5぀星のうち5の評䟡

This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... もっず芋る

䌁業情報

  1. 毛髪補品店

圓該䌁業による蚘述

Premium quality natural beauty for textured hair and hairloss


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

211件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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ネガティブなレビュヌの 40に回答しおいたす

通垞1カ月以内に回答

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3.8

すべおのレビュヌ

(211)

過去12か月のレビュヌ数: 29ä»¶

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5぀星のうち1の評䟡

Order place on 24th September not received

I placed an order on 24th September, but the Honey Rain Juice Family Pack was missing. My delivery note said it would arrive the following week. It didn't so I emailed customer service. Auto reply saying my message was received but no response from them. I followed up a phone call to them and was informed it would be sent on 20th October, yet I’m still waiting and again no comms from them. I’ve emailed again today to request a refund. Very disappointed with the lack of communication from them and long delay. I'm posting here in the hope that they refund me in a timely way after how long this has taken and hope others take heed

2025幎9月24日
root2tip.com ロゎ

root2tip.com からの回答

Hi Adeana, we do apologise for the delay, we have shipped the order, it appears the missing item in question, that you were told would be delayed, was delayed slightly longer, we do not recall any email requesyting a refund, we have also spoken to you on the phone. This is not the norm for our business and whilst it was very frustrating for you we fully appreciate that, we have also shipped you an additional item for the delay.

5぀星のうち2の評䟡

The order was wrong

The order was wrong, I was sent 2 conditioners instead of shampoos. I’ve emailed with no reply.

2025幎10月27日
root2tip.com ロゎ

root2tip.com からの回答

Hi Rhea, this issue has been resolved, we did explain. We are sorry it was an honest error.

5぀星のうち1の評䟡

Order never came!

Placed an order 2 weeks ago, no update despite saying on their website it ships within 2 days. Emailed twice, contacted on instagram absolutely no response at all. Thought it was a scam as only got this company served to me via insta. Contacted bank for refund as it’s clear I won’t be getting my product. Zero customer service not even an email to say it will be delayed. Avoid!!!

2025幎10月9日
自発的なレビュヌ
root2tip.com ロゎ

root2tip.com からの回答

Hi Georgia, your order was shipped to you, this is not a true represenation of the events. We have also spoken to you by phone, and the tracking states the item has been delivered. We appreciate the delay initially howver we will always aim to handle any customeer issue in a timely manner.

5぀星のうち2の評䟡

My order didn't arrive so I contacted


My order didn't arrive so I contacted Root2tip. They sent out another order that was incomplete and had an item missing. They also sent out a different order that I had already received and didn't need. I offered to send back the order I don't need and asked for the missing item to be sent. This still hasn't been resolved 2 weeks later. I'm disappointed as this isn't the level of service I usually receive from them.
It would be helpful for someone to contact me directly with an explanation/update as I still need my missing item to be sent!

2025幎9月27日
root2tip.com ロゎ

root2tip.com からの回答

Hi Alysha, we are sorry for the mixup with your order, as you have said thisn is not the usual service level. We had an issue with the fufilment team.

5぀星のうち1の評䟡

Money taken 28th August now 17th


Money taken 28th August now 17th September and still no order received. Will not be using this company again

2025幎8月28日
root2tip.com ロゎ

root2tip.com からの回答

Your order was being held at the Royal mail depot, we chased this up and found out for you, it was not a shipping issue on our end. We have spoken to you by phone an also sent you a complimentary item.

5぀星のうち5の評䟡

Good experience with Root2tip

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. The products I received matched the descriptions perfectly, and they turned out to be excellent for their intended purpose. Overall, I had a great shopping experience and would definitely recommend them to others.

2025幎6月30日
5぀星のうち5の評䟡

Root2tip is the best!

Root2tip is a firm favourite in our house. Me and my children use the Honey Rain Juice and it has really worked wonders during the hot days - I have no regrets about my subscription. Our hair is grateful!
The company is brilliant. It’s obvious they care and bring a personal touch to everything. I also love supporting black owned businesses and hope Root2tip continues to thrive

2025幎6月29日

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