Rosegal レビュー 4,335

I ordered 3 sets of matching Men's shirts to my dress/ romper.
It took so long to receive part of the order that it missed the event I wanted it for. The rest of the order never came, in 2 months! No word why or if they are still trying.
I have Submitted 3 requests to Rose gal to swap 1 dress. They have a 30day return rule - BUT THEY WON'T Answer me! I don't understand why they want you to create a Login, enter your order, but then don't allow me to start the return! I just want another size, good grief!

I have been ordering from them for years... even tho dresses I ordered before were beautiful and I love them so some no longer fit me as they were very form fitting so I'm very happy the material they use now is stretchy so way more forgiving. I love buying holiday theme dresses and so excited they now have matching couple outfits. My hubby and I have bought 5 sets now

My husband and I ordered matching outfits. The dress has a hem in the bust area which is clearly not shown in photos straps are very large. Now I’m sending my 2 nd round of pictures. This is ridiculous, just send my refund label.

Not only do they use the worst delivery company in the world after fighting woth them for 2 weeks to collevt my package i find 3 cheap and nasty lookinh clothes im so disappointed deffinately not worth the money i spent coukd of got better on temu and thats saying something just aviod cause it will end up costing more in the long run so pissed

My wife and I placed an order for matching outfits to wear on vacation. It was fun shopping for them and exciting to receive the clothing. Shipping was as quick as can be expected, knowing that they were coming from overseas and had to deal with Customs, etc. Sadly, some of the items did not fit my wife. Since they were bought as sets, I figured we were screwed and there was not enough time for replacements to get to us. I expected a hassle to get a refund, if we ever even got one. I was wrong. Rosegal responded quickly to my email and asked me how they could make it right, exchange or refund. I selected refund and within a few days I received what I thought was a fair refund considering these were his/her sets. Rosegal did not want me to return the items, but rather asked me to donate them to a local clothing charity of my choice. Honor system. I could not have asked for a better resolution. Great Customer Service!

Ordered his and hers outfits. They said the address was wrong (though it wasnt) and refused to issue refund when I didn't receive package.

I ordered a couple's matching shirt and dress. There were seams along the bustline that were not present in the photos, which really disturbed the pattern. The fabric was not consistent in color and looked worn in the strap area. The straps were sewn much larger than should have been and were not easily correctable. Though initial contacts seemed resistant to return/ refund, they eventually did promise a refund. I haven't seen it yet, but it takes a little time. I'll still hesitate to order, based on the inconsistencies in the fabrication of their clothing I've seen with my eyes and read about a little too late.

Wrong size rose gal lies.their products can be bought cheaper at goodwill.Plus they have no exchange policy that won't cost you a fortune.

Never received my order. They use a of brand delivery service. It's been almost 2 months now. The delivery service says they sent it back

It is absolutely unacceptable that I am being asked to pay again for a delivery that has not been completed for the fourth time. I refuse to be held responsible for repeated delivery failures.

This situation is nothing but unfair and feels like fraud. I demand an immediate full refund of 72.38 USD to my original payment account.

If the refund is not processed without delay, I will have no choice but to file a formal complaint.

Consider this matter urgent.

After years of receiving their marketing emails with no purchase since 2018, I clicked 'Unsubscribe' to finally clear out my inbox. After multiple unsubscribes over multiple days I contacted them to advise I was still receiving their newsletter. I also raised a support ticket. They have dragged out the process and have still not unsubscribed my email 1 month later. I have now blocked their email address and I've reported their spam behaviour to both Google and ACMA.

Sizing and proportions are off. Getting a refund is a circular nightmare. I do not recommend this company or its products for US consumers.

Très déçu de ma première et dernière commande... les vêtements étaient tachés, aucuns retour possible ni de remboursements. je ne reprendrais plus là-bas et je le déconseille fortement autour de moi!!!!!

Probleme mit der Rücksendung, nicht zufrieden, schlechter Kontakt, ich empfehle nicht

Had the wrong address I contacted them before it was sent out. Had the old address with my new address. Contacted them over and over again. I’m tired of the run around my order was over 100.00!!!!! I just want my money back!!!!!!!!!

I purchased a Hawaiian dress and matching mens shirt. After waiting 4 weeks I never received it. Contacted support 3 times, confirmed my address, name and had to send everything via email as there is NO CUSTOMER SERVICE number. It is now 2 months later, NO REFUND,NO MERCHANDISE. DO NOT BUY FROM THEM

Scam

Sie haben mir einfach ein Sendungslink von irgendeinem anderen Kunden geschickt. Ich hab nichts erhalten, obwohl das schon bezahlt ist, Geld bekomme ich auch nicht zurück.
Bitte aufpassen die Seite ist Fakee!

I purchased an outfit and it didn’t look right for my body type. Contacted Rosegal and they never responded. So I filed a claim with PayPal and they were able to get the company to contact me back. The company indicated that the only way they will re-refund my money is if I close out my claim with PayPal. I contacted PayPal to inform them of what Rosegal said, and they indicated that I should not close out my case because who says Rosegal will honor their request. so I did not close it out. So then Rosegal said that they’ll only give me $10 back for the outfit instead of the $40 that I paid. I contacted PayPal again to see if this was legal. It’s like they’re trying to bribe me in order to get my refund. PayPal has since closed out the case with Rosegal since it was not an issue covered under their protection plan. It either has to be an item that I did not receive or the item was not as described. So I contacted Rosegal again to see if I can get my money back and they told me they will not refund my money. So now I have an outfit that I cannot wear. Stay clear of this company. They are not an honest company. 

9. 3. 2025
10. 3. 2025
15. 3. 2025
19. 3. 2025
Jag kontaktade butiken fyra gånger och fick alltid svar inom 48 timmar, vi skickar returadressen till dig.
Och de skickade aldrig en returadress för att returnera sandalerna

Placed an order... the shipping address is wrong. Sent e-mail prior to shipping to try to change it, got no response despite company saying they respond within 24 hours. Re-sent e-mail the next day- still waiting to hear something. Now it says it has shipped- hopefully can contact somebody to change before it gets to the US.
** It's now April 1, Tuesday, and still no word.
April 2nd I got an email saying my package is ready to be picked up?? Where, when, how? No details at all.
So, the package is lost in the mail system....I'm just going to order it again and make sure they have the right address 😉