レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Beware! I purchased a matching outfit for my husband and me, and unfortunately, I was extremely disappointed. The quality was very cheap, the outfit was far too large, and it honestly looked as... もっと見る

企業が回答しました

5つ星のうち1の評価

9. 3. 2025 10. 3. 2025 15. 3. 2025 19. 3. 2025 Jag kontaktade butiken fyra gånger och fick alltid svar inom 48 timmar, vi ski... もっと見る

企業が回答しました

5つ星のうち2の評価

I've ordered from Rosegal and a couple of it's "offspring" a few times now. I would have to say the results have been mixed. Very few of their products are described ac06curately or are as pictured. F... もっと見る

企業が回答しました

5つ星のうち5の評価

Da poco ho scoperto Rosegal e me ne sono innamorata! E' un brand con capi di tendenza, sono rimasta sorpresa piacevolmente colpita per la qualità dei capi d'abbigliamento. Sono molto belli di ottima v... もっと見る

企業情報

  1. ショッピング・ファッション

さまざまな外部ソースから提供された情報

At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion.  If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.


連絡先

2.1

期待以下

TrustScore 5段階評価の2

4329件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.1

すべてのレビュー

(4,329)

過去12か月のレビュー数: 8件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The company is super sketchy don’t buy…

The company is super sketchy don’t buy from them! I just purchased a matching outfit for my husband. Package arrived late- I tried to return it not even opened and they sent me a link for their “return address” which was like pulling teeth to get from them and when I paid $15 to ship it they denied my refund! They are very unprofessional and definitely the worst people to buy anything from! Do not buy from these people!

2024年9月1日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Brittany,
Thank you for your message.
We apologize for any inconvenience.

Our team has reviewed your case and replied to you in the ticket E240810000017, if you return to us, please tell us the return tracking number in this ticket so that we can solve it for you quickly.

Could you please check it now and then kindly reply us?
Awaiting for your reply.

Best regards
ROSEGAL Customer Service

5つ星のうち5の評価

I got my order just fine

I got my order just fine. Not sure what the negative feed back about but I everything in a timely manner and quicker I expected. Pretty good considering my items came all the way from America. I ordered a Dress and a coat.

2024年8月19日
自発的なレビュー
5つ星のうち1の評価

Hello i just received my order almost 3…

Hello i just received my order almost 3 weeks after ordering. I need to send an item back. But i do not received a response to my emails. Poor customer service.

2024年8月22日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Miriam,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry that we can not find any order in our website via your name.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us by email support@rosegal.com.

Thank you for your collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

No one answers their Customer Support…

No one answers their Customer Support Line. I have tried 3 numbers! At first I reached an automated call centre, that told me I had wo a Medic Alert system, and press 1 to claim your system. I pressed 2 and it continued offering me the Medic Alert system, like I was in a loop with them. I will never uy from Rosegal again if they don't respond.

2024年8月9日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for your review.

We are sorry that there is no phone service now.
Our team has reviewed your case and replied to you in the ticket E240809000024.

If you have any order issue, we can solve it for you in the ticket directly, hope it is clear to you now.

Thank you very much for your cooperation.
Best regards
ROSEGAL Customer Service

5つ星のうち3の評価

I recently ordered a dress from the app…

I recently ordered a dress from the app and I got a reply email saying the item I've been shipped. They gave me a confirmation number, and then it says this
"Your shipment is delivered by .The package should normally take business days for normal country to arrive (approximately). However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company." The most important thing was to make sure that I got this dress before a certain day, and it said when I made the purchase that I would get an email that would give me an estimated date of arrival. I'm sooo frustrated by this error. I've never bought from them before, so we are off to a bad start. I will update this review when I receive the dress

2024年8月2日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Angela,
Thank you for your message.
We apologize for any inconvenience.

Our team has reviewed your case and send you a message about the shipping information include the estimated time and tracking number.
We will also urge the shipping agent to deliver it to you firstly once they get it, we hope you can receive your order in time.

Could you please check it now and then kindly reply us?
Awaiting for your reply.

Best regards
ROSEGAL Customer Service

5つ星のうち2の評価

You never know what you're going to receive

I've ordered from Rosegal and a couple of it's "offspring" a few times now. I would have to say the results have been mixed. Very few of their products are described ac06curately or are as pictured. Fabrics run from scratchy to double knit synthetics when described as cotton blends or T-shirt fabric. Colors represented in the pictures tend to actually be darker and/or washed-out. I've given more of their products to charities than I have kept, it's been very disappointing, I don't even shop their sites any longer.

2023年7月14日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry that we can not find any order in our website via your name, email address and your phone number.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us by email support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

Trying to get a refund on items from…

Trying to get a refund on items from them is impossible their website is broken and customer service number is none existent the item came days after it was suppose to arrive the item was cheaply made and did not fit right! Do not buy here I paid $39 and can not return because of their incompetent website! It does not provide a return address

2024年6月1日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for your review.
We regret to hear that you have after-sale about this order.
Our team has reviewed your case and send you a message in the ticket.
Could you please check it now and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

5つ星のうち2の評価

Returns difficult

Ordered several items, keeping 3. Finding it difficult to return unwanted items. Any help greatly appreciated.

2024年6月23日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for your feedback.
We are sorry about this issue.

Our team has reviewed your case and offer you a solution in the ticket now.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best Regards
ROSEGAL Customer Service

5つ星のうち1の評価

If I could give zero stars I would

If I could give zero stars, I would.

Purchased items as a present for my wife. They arrived in a couple of weeks and were terrible quality. When you think of Chinese sweat shops, these are the sorts of clothes I think of. Nothing like the photos or description, poor stitching, very thin cheap materials and just general tat. I saw in another review that someone stated they are the standard of things you get at a carnival or travelling fair and I couldn't think of a better way to describe them.

The worst part was the customer service. Trying to work out how to arrange a return was not straight forward and I had to contact customer support. Several days of back and forth responses with them refusing to provide a returns address and trying to get me to accept a part refund and just to keep the items to donate to charity. The fact they dont even want their own clothes back and offer this just shows how cheap they are to make and send out. Finally after several days of arguing they succumbed and provided an address and confirmed the return is at the buyers own cost and they must be returned in 7 days. I live in the UK and the returns address is in America! That's right, you read that correctly, they ship from China but the returns address is America, unless you live in Spain and then they give you an EU address to make a return. Needless to say, it was more expensive to return the items than it was to purchase them in the first place (which I believe is the whole con in the first place, provide rubbish clothes and hope people will accept a part refund and not make a return so they maintain making some form of profit).

Reluctantly I have had to accept a part refund and I will stick them in a charity bin.

Utter rubbish, AVOID at all costs, you will regret it if you have problems, but if cheap ill fitting tat and terrible customer service is your standard, then Rosegal is right up your street.

2024年6月12日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Neil,
Thank you for your message.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket PT24060800032, if you don't agree with it, you can tell us your final request, our colleague will solve it for you until you are satisfied, please rest assured.
Meanwhile, we will look into the item's issue and make sure it does not happen in the future.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

Order was “in process” for 3 weeks…

Order was “in process” for 3 weeks before I emailed and they finally shipped out. Took another month to get to me and when it did it was horrible quality. The dress I ordered was a high-low. This dress was a low-high(the low part was in the back of the dress!!!!). Will never order from again.

2024年5月7日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Melissa,
Thank you for your feedback.
We are so sorry to hear that you have been experiencing quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket T24060300007.
Could you please kindly reply us?
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

Ordered a really cute swimsuit

Ordered a really cute swimsuit. After ordering the swimsuit the site said the order was "processing" for over a week. Come to find out, the product was out of stock, not "processing". Now I have a package with an order number that can't be tracked.

2024年5月20日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Jessica,
Thank you for your message.
We are sorry about this issue.

Our team has reviewed your case and send you a message in the ticket about this order.
Could you please check it carefully and then reply to us?

Please rest assured that we will try our best to solve your order issue until you are satisfied.

Thank you for patience and understanding.

Best regards
ROSEGAL Customer Service

5つ星のうち4の評価

lovely cloths for plus size ladies

i love the clothes from rose gal its my perfect style i want to buy everything from gothic to summer cute the materials can be a little on the cheap side but still worth it very hard to make a return but rose gal reached out to me and did resolve my problem cant wait for my next order to come

2024年5月17日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for your review.
We regret to hear that you have size issue about this order.
Our team has reviewed your case and send you a message in the ticket.
Could you please check it now and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

tromperie

Photos de 3 t-shirts qui sont d'une autre marque de vêtements et le site ne reconnaît pas le problème de copier et de vendre une contrefaçon qui est d'une qualité horrible 30 euros et pas de possibilité de le renvoyer car les frais sont aussi de 30 euros. Clairement les conditions de vente ne respecte pas la lois Française.

2024年5月1日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for your feedback.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us by email support@rosegal.com.

Thank you for your understanding.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

Bună ziua am comandat și eu după și saitul acesta și nu am primit niciun colet …

Bună ziua am comandat și eu După saitul acesta și nu am primit nicio comandă nr comandei este #10635

2024年4月19日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us by email support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち5の評価

Beautiful/Flattering Light Weight Dress

I bought the maroon color dress. I like that it is light weight and flattering. I am 5'7 and 217 pounds (not where I want to be, but going on vacation) & in my mid 40's. The dress is light weight, flows nice. Doesn't focus on my arms or stomach. I like the top stretchy fabric, it helps flatter you in the dress. It's modest and comfortable. I bought for our family Hawaii trip. Looks cute as is or with jean jacket. The only thing that would make this dress better would be if had pockets!

2024年4月2日
自発的なレビュー

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