Bought a watch for my nephew for his 21st birthday, and when it arrived the hands had fallen off. Despite repeated attempts to resolve the issue and multiple fob-offs from the support 'team', we had t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
GREAT dive watch, the very heavy duty Arctic 500m. contacted customer service for some reason and it was really a hassle, but as for the product, for the price, and even for a higher price, the pieces... もっと見る
It's a well priced, solid and functional timepiece. It works as an everyday and a sports watch. Good visibility and not huge on the wrist like many modern equivalents.
Returned a Tempest Automatic Navigator Watch (40mm) in perfect condition. No refund within 7 days as stated on website. This matter will be pursued. Really poor call centre performance. One person... もっと見る
企業が回答しました
企業情報
当該企業による記述
Rotate North is more than a watch company. We searched the earth for great performance products - beautifully designed and built to last - with exceptional environmental credentials. With not a lot to show for our efforts, we made a commitment… to create a range of design-led essentials that we couldn’t find elsewhere. At Rotate North, we will always make the highest quality utility products, imbued with minimal aesthetics and crafted from the most sustainable materials and processes possible.
連絡先
Belfast, 英国
- help@rotatenorth.com
- rotatenorth.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 29%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Value for Money
As a previous customer, am familiar with the good quality of Rotate North watches and they are clearly great value for money. However, it seems to take a while for watches to leave their warehouse and I have not yet received a response to any of my queries.
I loved my first watch so much I…
I loved my first watch so much I ordered a back up. This one will stay in reserve status for now. I have had my first one as a daily use for about four years and absolutely love it.
Amazing watch but customer service needs improvement
Amazing watch but customer service needs improving - getting a response was v slow after numerous emails and phone calls - however once they did get in touch I have now been refunded in full for the faulty watch so the situation was resolved
Waaaaay too long and i have received…
Waaaaay too long and i have received this email but not my watch band….

Rotate North からの回答
Superb watch, flaky logistics
Superb watch, very wobbly logistics. This is my second Rotate North watch and both are beautiful and keep excellent time. They use an off-the-shelf movement of course but the cases are excellent, stylish, simple, robust. Alas the same cannot be said about the buying process, I had to chase, chase, chase before I eventually got a favourable response. Worth the hassle? Yes, definitely, but would have been so much better not to have been subjected to it in the first place!
Late arrival?
Not responsive to email or phone calls. Over a week on my email and not even a read receipt. When I called customer service, they said that I would receive a call back, just does not seem to be as quickly as I anticipated. I have no way of knowing if my watch will be late or never arrive. Poor experience for a first time Rotate North customer.
It is now a month since my order. Still no response to email, phone call, or my review.

Rotate North からの回答
Hard to get hold of for answers and I’m…
Hard to get hold of for answers and I’m being asked to write a review of something that’s not arrived. Poor show really, but their stuff is good, just not very punctual and I seemed to be ignored. C

Rotate North からの回答
Late order
Hi
I placed a order on the 25th of February
For the new steel order no : 2794#
& trying to follow up by emails & phone cals.
But still no idea when the watch will reached

Rotate North からの回答
Great service and a superb product
Great service and a superb product. Very happy to be supporting a UK business which offers excellent quality at such a reasonable price.
Watch is nice but the watch can be improved.
Watch is nice. But the watch band is appealing but has an odor that is overpowering and lingers on your wrist.
A dive watch that I love
The purchase process was simple and fast.
The delivery was on time.
The watch (Actic Dive Watch) is as described and expected. It seems very well manufactured.
Hey Rotate North, keep making such nice watches!!
TOP QUALITY
The watch is top quality. I have no idea why I haven't come across this brand sooner. Very high spec for a great value. It looks and feels like it should be double or triple the price.
The strap is extremely good and has a lovely vanilla odour.
Highly recommend this brand...absolutely love it.
The watch is good, the service is not so good
The watch is good, the service is not so good. They sent me a watch with different strap to what I ordered, When I sent them a request about it, never got any answer.
They claim they can provide follow-up service, I wonder if it really so.
3.5 stars then
A quick and reliable delivery on a high…
A quick and reliable delivery on a high quality watch. We were really happy with the experience
Great watch and good Service.
Watch arrived with problems
Unfortunately, I bought the watch, received everything correctly and the watch is beautiful. However, the product lasted a few hours and stopped working.
I've just informed you by e-mail that I'm sending it back with the maximum care and I'm sure the problem will be solved.

Rotate North からの回答
Fast and efficient!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







