Routeperfect レビュー 

Routeperfect からの回答

2018年2月26日

Dear Barry,

So glad to hear you were satisfied with our site and your ability to book the hotels you wanted for satisfying prices.

We did have certain transportation options offered at one point, but due to complications with the providers, we removed the option to make sure our travelers would have these features taken care of by more equipped hands. We definitely plan to reestablish this option by the end of the year!

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年2月19日

Dear Delia,

Thank you for your wonderful review, and I'm thrilled to hear that you had a great trip! This is exactly what our site sets out to do; to give you full control of your own itinerary and choice of hotels. We hope that you'll choose Routeperfect when planning your next trip :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年2月19日

Dear Rhonda,

That's great to hear - Portugal is beautiful! We appreciate your kind words, and hope that you'll have the chance to travel again soon :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年2月27日

Dear James,

Thank you for leaving us the kind words! We're so glad to hear you enjoyed the service and that your trip went smoothly. Italy is a dream, and we hope you have the chance to travel again soon.

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年2月27日

Dear Mila,

It's great to hear you found our service useful! We hope you have the chance to travel again soon and will reach out to us if you'd like any assistance.

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年2月27日

Dear Teri,

Thank you for the kind review. A perfect trip is all we want to offer our travelers! We hope you have the chance to travel again soon :)

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年2月28日

Dear Cindy,

Thank you for taking your time to leave us a lovely review! I'm thrilled to hear you really enjoyed using our service! I hope you get the chance to travel again soon, and we look forward to helping you again in the future :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2017年9月4日

Dear Laurie,
We are truly disheartened to hear of your discomfort in Frankfurt, and definitely understand how this may have compromised your comfort during your stay. Our site is designed to give our travelers full discretion over the packages that they book, though we provide as much information as possible as guidance for smart planning, such as filters for hotel facilities (i.e. parking lots where a car would be safe), map plotting which shows our travelers the hotel in relation to the rest of the city, and user reviews which compensate for often false hotel advertising. Unfortunately it is not possible as a company to professionally trace the areas of a practice that is common in almost every city and entirely undocumented, with few unique exceptions such as Amsterdam. There is little potential on our end for excluding centrally located hotels which may or may not be a hot spot for these activities, especially considering people book in advance at varying lengths of time. With regards to refugees, we hope it is understood that contemporary circumstances such as these around the world which may affect people visiting a certain area are in no way related to nor a reflection of the quality of the travel company which they booked through.

With regards to your car rental, it's important to note that in our correspondence with you, specific car types were never guaranteed as every option we offered was listed as a possible car type or any car type similar to it. This is also true for the vast majority, if not all, of car rentals available through 3rd party providers rather than directly through a car rental. When you were dissatisfied with the car you received, we promptly helped you get a new reservation, however the price you had paid was not the price of the car type you required so additional payment was necessary. Had the car type you wanted been booked in the first place, it would have also been at a higher rate. As such the charges were and still are not disputable.

However, just as our support team was there to promptly help you resolve your issue with the car rental, we are always ready to offer guidance before booking for any such personal concerns you may have as a traveler. Since your package included 5 hotel reservations in total, we are truly surprised that your negative experience in Frankfurt led you to give such a low rating overall, and can only hope that you thoroughly enjoyed the rest of your trip.

Routeperfect からの回答

2018年2月27日

Dear Chuc,

It's so wonderful to hear your trip went perfectly!
Our site is certainly designed for pre-planned travels. While spontaneous traveling can absolutely have its merits and there are certain styles of accommodation such as hostels and couchsurfing sites which make this easier, in general booking accommodations last minute and especially "as you go" is incredibly expensive. Rates at most hotels and BnBs usually double, sometimes even triple, within the month of specific travel dates.
However, we do offer many reservations with free cancellation policies, which means that changes can be made anywhere from a week to a few days in advance, subject to availability. Let us know if you have any further questions about this!

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年1月4日

Dear Abigail,

We do remember your case clearly and truly wish we had been able to clarify the situation when addressing your request previously. We hope that this time we can reach a better understanding. Primarily, we would like to address the differences between the abilities and responsibility of our users and our support team.

The complaint made by your party was with regard to the bedding type offered at each of your selected hotels. After receiving the request to change this from you, we did check your package and verified that you were being given the same bedding which you confirmed upon booking your package. On our site, we have thorough explanations of what the different elements of a package are; this includes the trip types and what they determine, room types, bedding types, board types, cancellation policies, and more details. All of this information has been clearly presented in our FAQs since the release of our site many years ago, and is also available for reference with any of our staff members who should be consulted before booking should there be any uncertainty.

In your case specifically, we assure you that no inquiries were made about the bedding type ahead of time that were falsely confirmed by any RoutePerfect representative, and we have all of the correspondence transcribed still to verify this. It seems that in this situation you booked bedding types without realizing what the labels meant, which led you to both ask questions and receive answers which did not really reflect the information you were seeking.

With regards to the services RoutePerfect provides, we are able to offer pre-booking assistance to ensure that what you are booking matches your requirements, and offer post-booking assistance that can help to find suitable solutions and make requested changes if and only if the bookings were made under a policy of free cancellation. Under nonrefundable terms, which are selected and then further confirmed by any user at the time of booking, both RoutePerfect and other travel agencies are unable to make any changes. Please also note that the price paid for your package was directly for the cost of the reservations, and not for any additional services - all travel tips and post-booking maintenance RoutePerfect offers is complementary.

We do hope if there is any further confusion you will reach out to us for further clarification and we will be more than happy to assist. Otherwise, we hope you have the chance for happy travels in the near future.

All my best,
Robyn
The RoutePerfect Team

Routeperfect からの回答

2018年2月28日

Dear Ryan,

You're very welcome! This is exactly what our site sets out to do, and I'm thrilled to hear that you really benefited from our service and loved your choice of hotels. Thanks for taking the time to leave your lovely feedback, and we look forward to helping you and your family plan and book your next trip :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年3月4日

Dear Alexander,

An epic trip for you is great news for us!
We're so happy our site was useful for you, and just want to let you know that we recently re-launched our site with a new design that should make it the user experience even more enjoyable. We hope you'll return to plan another trip soon!

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Dear Yvonne,

Thanks for your wonderful review, and for spreading the Routeperfect love! I'm super happy to hear that you loved your trip in Europe. I hope you get the chance to travel again soon, and we look forward to working with you again in the future :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Dear Karen,
Thank you so much for taking the time to review us!

We certainly remember both of these situations, and were as relieved as you to be able to remedy the situation for your traveling party at that time. We were completely shocked to not have been notified of the hotel closure, but are always devoted to making sure that circumstances even out of our control affect our travelers as little as possible. We truly appreciate your cooperation during that time, and your trust in our mutual decision that you would be able to find a more suitable alternative off of our site.
We're also very happy to hear that our site was so helpful for you and that you're interested in using our site again - we've recently relaunched it with a brand new design, and hope you have the chance to book another trip soon.

Let us know if we can be of any assistance.

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年3月1日

Dear Mohamed Ali,

Thanks for the lovely feedback!

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Dear Fred,

Thank you for the kind words! It's wonderful to hear you had such a good experience on our site and that both of your trips went well. We've recently relaunched with a brand new design that we hope you will enjoy even more.

Let us know if we can be of any assistance with your future planning!

All my best,
Robyn
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Hi Gab,

Thanks for the lovely feedback - our support team pride themselves on great customer care, so I'm happy to hear that! We're truly grateful for referring us to your friends, and we look forward to helping you again in the future :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Dear Ross and Jen,

That's great to hear! I'm thrilled that had a great experience using our site, and that you both loved your trip around Italy. I hope you get the chance to travel again soon, and we look forward to helping you plan and book your next trip :-)

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Dear Martinez Luis,

Thanks for the lovely feedback!

All my best,
Alex
The Routeperfect Team

Routeperfect からの回答

2018年3月5日

Dear Nella,

Thanks for your kind feedback! I'm glad to hear that you've loved booking your previous trips through Routeperfect, and we look forward to working with you again in the future :-)

All my best,
Alex
The Routeperfect Team