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ROWDY BAGS UK レビュヌ 

925
•
TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

Really lovely bags, leather feel and look varies quite a bit so don't expect the same with different designs. But they are all really good quality bags and though response from customer service can be... もっず芋る

5぀星のうち5の評䟡

The perfect cross body bag - superb size and length of adjustable strap - holds everything I need on a daily basis. The colour is glorious, such a rich chestnut brown. The leather is beautifully soft... もっず芋る

5぀星のうち5の評䟡

Giving five starts because the bag is beautiful and I love it! A few things: The texture is more pockled / almost dotty than in the pictures but I actually love it. It’s wearing well, super capac... もっず芋る

5぀星のうち4の評䟡

I ordered the Cedar large crossbody bag and it arrived very quickly, not as big as I thought and the strap is quite thick, but I'm ok with that. Its a lovely soft leather, and the only reason for the... もっず芋る

䌁業情報

  1. ハンドバッグ店
  2. ・
  3. バッグず旅行かばんの店
  4. バッグ店

圓該䌁業による蚘述

ROWDY offers a unique collection of practical leather bags that are handmade by our team of talented machinists. ROWDY bags are guaranteed for life.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

925件のレビュヌ

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(925)

過去12か月のレビュヌ数: 53件

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5぀星のうち5の評䟡

My Rowdy Bag Purchase.

I purchased and received my Boulder Crossbody Bag. I loved the design and the quality, but I did have an issue with it. I contacted Rowdy Bags by email with photos firstly, then rang and spoke to Rory. He understood my issue, agreed my return for exchange, and i feel he went out of his way to make sure I had a bag I was happy with. He dealt with the exchange promptly. My exchange has arrived and I love it. Thankyou Rory. My dealings with Rory at Rowdy Bags and his customer service was second to none. A very satisfied customer.

2026幎1月5日
5぀星のうち5の評䟡

Beautiful bag

Wonderful bag! I love the look of the bag and it so great that it’s really leather because I have always wanted a leather bag. Great space in the bag I can fit all the stuff I need. Would recommend this bag for anyone.

2026幎1月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Following up on my review from yesterday!

Hi Rory! I did a (one star) review yesterday indicating that I had not yet received the tote bag I ordered for my daughter for Christmas and I was very frustrated. Well, miracles do happen! :) It arrived today and it is absolutely beautiful. The leather is authentic and the craftmanship is superb. My daughter is going to love the amber color too. I apologize for giving you a one star review yesterday but I am changing it to a 5 star review! THANK YOU! It's nice to know that you can still find well made products today! Kudos to Rowdy Bags, UK.

2025幎12月17日
自発的なレビュヌ
5぀星のうち1の評䟡

My experience with Rowdy bags was far from pleasant!

My experience with Rowdy bags was far from pleasant! Initially a bag was delivered that had different straps which hadn’t been updated on the website. At that point customer service was great! I sent it back and a new bag was dispatched
. It never arrived and after 20 odd emails and 3 months I had to get the bank to intervene and do a charge back on my bank card! This would have been my 3rd bag but after this whole experience I would never buy from them again! Appalling customer service who kept extending deadlines for me to wait! I even emailed head office who were far from interested! The bags are lovely but the customer service seriously needs looking at! The whole experience was extremely stressful!

2025幎11月6日
自発的なレビュヌ
ROWDY BAGS UK ロゎ

ROWDY BAGS UK からの回答

Hi Claire,

I am very sorry that this situation has caused you stress. We never want a customer to feel this way, and I would like to offer some clarity for anyone reading.

After receiving your returned bag, I arranged a replacement and sent it via Royal Mail Tracked 24, which showed GPS confirmation and a photograph of delivery to your safe place. When you advised that the package had not been received, I offered an immediate second replacement. You preferred a refund instead, which I completely understood. Because your account and Royal Mail’s evidence did not align, I opened a loss investigation on your behalf and followed it closely until Royal Mail issued a no-fault settlement.

I processed your full refund on the same day their decision came through. A chargeback was then raised after I had already processed and confirmed the refund, which placed the matter into a lengthy bank dispute process. We have contested the chargeback, as chargebacks carry penalties for small merchants, and I have provided your card provider with all evidence and a full explanation.

Throughout this process, I responded to every message, made multiple calls to Royal Mail, and did a significant amount of work behind the scenes to reach a fair outcome as quickly as possible.

We are a small business that genuinely cares about our customers, and it is disappointing to see this reflected as a one star experience, as it does not reflect the level of support and effort gone into this matter. I hope this helps others understand the steps we took to make things right.

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