Roxie Cosmetics レビュー 

I was kept informed step by step about the delivery timescale.

The delivery men were very hard working and polite. They delivered my bed to exactly where I needed it.

products were packed professionally and safe. Delivery was dispatched very quickly.

I am extremely disappointed with my experience with Roxie Cosmetics!

I purchased 2 salon chairs from Roxie Cosmetics in April 2026, expecting good quality and durability. Unfortunately, within approximately five months, one of the chairs developed a serious structural fault. While a colleague was sitting on the chair and simply moving to the side, the back of the chair cracked. The chair subsequently became unstable, wobbly and creaky, and no longer provided the support it should.

The chair had been used normally and properly cared for. There was no misuse or attempted repair. I also supplied photographs and videos showing the damage, the instability and a comparison with my other identical chair, which remains sturdy and supportive.

What has disappointed me most is how my complaint has been handled. Roxie Cosmetics initially relied on its three-month warranty having expired. Even after I challenged this and provided detailed evidence, the company concluded that the issue appeared consistent with wear arising through use and refused to offer a complimentary repair or replacement. I was left feeling that my concerns had not been adequately addressed.

I chose Roxie Cosmetics because I wanted quality salon furniture that I could rely on. I am still paying for the purchase through monthly finance payments, despite having a chair that I no longer feel safe or comfortable using.

I have now escalated the matter to PayItMonthly, and my complaint is still under investigation, so the issue remains unresolved.

This experience has seriously affected my confidence in Roxie Cosmetics, both in the product’s durability and in the customer service I received when something went wrong. Based on my experience, I would not currently recommend the company to other salon owners.

I hope this review helps other professionals make an informed decision before purchasing. I would not recommend! Or take into account the 3 month warranty when purchasing, which I feel is ridiculous!

Prompt delivery. The foot cream was recommended to me by 2 people.

Very disappointed with the service. I ordered a chair for my brand-new beauty salon, and while the delivery team were moving it inside, they caused deep scratches across my new flooring.

The damage is very noticeable and upsetting, especially as the salon had just been renovated. I raised the issue, but nothing has been done to resolve it.

This is completely unacceptable. I expected the delivery team to handle the furniture with care and take responsibility for any damage caused. Unfortunately, I have been left with damaged flooring and no solution. Very poor customer service.

I purchased 6 brown hairdressing chairs and two brown stools. I am delighted; I called the company twice prior to my purchase to confirm the shipping terms and conditions, and they were exceedingly helpful. I only waited two weeks and the chairs & stools arrived in perfect condition, they are high quality.

The price was the best offered from a uk distributor which gave me peace of mind should I have needed to return them.

I’m very disappointed with my experience with Roxie Cosmetics.

I placed a large order on 5 October 2026, spending £223.10 after using a 10% discount code. Just four days later, I noticed that many of the same products were included in the October offers at significantly lower prices. For example, a Victoria Vynn 15ml top coat that I paid £16.49 for was reduced to £12.37.

As soon as I noticed the price difference, I contacted customer service promptly, around the time I was informed that my order had been dispatched. I recalculated the total for exactly the same products using the current promotional prices and my 10% discount code, and the total came to £193.20 — a difference of £29.90.

I asked whether they could offer a partial refund or store credit for the difference. Unfortunately, they refused, explaining that I had already used a 10% discount code and that the new offers could not be applied retrospectively. They later explained that the manufacturer had only confirmed the promotion that day.

I understand that prices and promotions can change, but this was only four days after placing my order, and I contacted them promptly. I was disappointed that no goodwill gesture or alternative solution was offered, especially considering the size of my order.

They mentioned that a few free gifts had been added to my parcel, but free gifts are not the same as saving £30 on products I actually needed.

The only solution offered was to return the entire order for a full refund, at my own expense for return postage. I would then have to wait for the parcel to arrive, be inspected and be processed before receiving my money back, potentially delaying my purchase of the same products at the promotional prices.

Overall, I am disappointed with the lack of flexibility and customer care. I was not asking for anything unreasonable, just a fair solution given how soon after my purchase the prices changed and how promptly I contacted them. Unfortunately, this experience has made me think twice about ordering from Roxie Cosmetics again.

I highly recommend Roxie Cosmetic!

I ordered a facial treatment bed and I’m extremely happy with my purchase! I chose the Priority Delivery option, which estimated delivery within 2–3 weeks, and it was absolutely worth every penny!

The bed arrived at my salon in exactly two weeks, and the quality is outstanding, even better than I expected!

Fast delivery, excellent service, and a high-quality product! I couldn’t be happier with my purchase and would definitely recommend Roxie Cosmetic.

oduct and especially the way the product was packaged, I have bought it 2 times and I recommend it. Thank you to the seller.

Amazing service

Perfect the bed is ideal for the job clients compliment how comfortable it is really happy with the purchase

Very good chair for my salon. All my clients love it. How comfortable it is. Delivery was very quick as well.

Amazing lamp!!! Beautiful colour, good quality, very nice packaging and quick delivery.

Good communication and great product.

I am really disappointed. The stool is incredibly creaky. I raised this with Roxie cosmetics and was told this is normal and to apply oil. I have oiled it, but it’s too creaky to use. The stool is incredibly noisy- it makes my clients jump and is too embarrassing to use. It’s been sat in the corner for months now. Complete waste of money. Rosie cosmetics said they will not refund or exchange as it was a “pre order”. I will raise a charge back through my bank. Very disappointed in the service and lack of care.

excellent Customer service, mu concern was resolved within 24 hours, gave me peace of mind. Will definitely recommend roxie cosmetics

Everything went very smoothly and was well coordinated. The delivery was handled very well, and the bed arrived securely and safely packaged with no major issues.

The bed itself works very well and overall I’m very happy with it. The only thing I noticed was that the finish on the lower metal section, particularly the gold part at the base, was not quite as refined or as cleanly finished as I had expected. It could have been made with a little more attention to detail.

Apart from that, everything else was excellent — the delivery, the bed itself, and its overall function were all very good.

i love everything about roxie it has amazing brands that most nail suppliers don’t stock, i just wish they had more brands on there for example for your bulk things like buffers and your everyday tools

Horrendous experience with company
Please read more reviews!!!
I purchased two luxury electric pedicure chairs from Roxie Cosmetics for my salon. They were purchased as a matching pair and were intended to be used together for spa treatment.

Unfortunately, one of the chairs was faulty from the moment we received it. The electrical mechanism has never worked

The problems, however, have not been limited to the electrical fault .

The pop up waste plug does not pop up meaning that when the basin contains water, we have had to use a utensil to prise the plug out in order to drain it.

The tap was also loose and extremely wobbly and actually came off in my hand.

These are not issues I would expect to encounter with a new, high value professional salon chair.

I reported the electrical fault to Roxie Cosmetics I was subsequently told that they would order an electrical component which they believed was the faulty part. I was then offered the option of them sending me the part together with a short video showing me how to fit it myself.

I find this completely unacceptable for a 100kg, electrically operated, professionally plumbed in salon chair purchased as a new professional piece of equipment, not a chair that I expected to diagnose and repair myself.

I was subsequently told that I could return the chair to them in its original packaging. They would pay the cost of the return, but I was also told that they would not be responsible for any damage caused during the return transit if the chair was not packaged correctly.

Think about that for a moment: this is a 100kg chair that has been plumbed into a salon. It has to be disconnected, physically moved and somehow repackaged. It is not a small item that can simply be put into a box and handed to a courier .

I am also extremely concerned about the condition of the chair . Following inspection by professionals, some of the components do not appear new to me , which has left me questioning whether the chair was actually supplied as new.

There were also concerns with the original delivery. The delivery driver commented that the packaging was unstable and that one 100kg chair had been placed on top of the other. He himself suggested that I raise concerns with Roxie Cosmetics about the packaging.

I have consequently had to involve plumbers and an electrician, incurred additional costs and spent a considerable amount of time trying to resolve a problem with equipment that never worked properly from the day it arrived.

The chairs were bought as a pair, so this has also put me in an extremely difficult position. Returning just one chair would leave me with an unmatched chair that cannot be used as intended alongside its pair.

I purchased these chairs expecting new, fully functioning, high value professional salon equipment. Instead, I have experienced faults from the outset, additional expense, disruption to my business and a very frustrating process trying to get the matter resolved.

My experience has been extremely disappointing.

If you are considering spending a significant amount of money on salon equipment from Roxie Cosmetics, I strongly recommend that you do your research first and consider very carefully what happens if the equipment arrives faulty — particularly when it is extremely heavy, electrically operated and requires professional plumbing. I have now started proceedings at the small claims court . Avoid this company!!!!!

AVOID AT ALL COSTS!! This company is fine…. Until something goes wrong with your product. I paid approx £1700 for a salon kit that consisted of electronic bed, moon lamp, trolley and chair. Firstly the delivery was very late, they did however offer me a partial refund to wait longer and I accepted. 6 months later the moon lamp is falling to pieces and keeps toppling over. 10 months later my very large, heavy electronic bed has died, and I have contacted them to sort. They asked for video evidence which I sent over straight away, and I was advised that I needed to return the bed in its original packaging, or needed to ensure it was placed on a pallet and wrapped with transport shrink wrap etc to secure as they won’t take any responsibility for damage in transit. I pleaded with them that this was a crazy request, the bed is impossible for me to manoeuvre alone, and sourcing these items to pack them would be really difficult and costly for me. They offered me a £100 “good will” refund in return for keeping the bed and waiving my warranty! I spoke with citizens advice and reminded them that under the consumer rights act 2015 they are responsible for all costs of returning the item, so could they please send me the pallet and wrap etc, and also that as I was going to lose income, could they send me a loan bed while mine was being repaired. They totally refused and aren’t interested in the consumer rights act, or providing a good service to their customers who’ve spent a lot of money on their faulty products. I have now escalated to trading standards and am awaiting on the outcome with them. You should not have to do this for faulty items, particularly large commercial items. They should just either send someone to repair it, or ask the courier they are using to wrap and package it for you. All they keep referring to is their terms and conditions which state we should keep the original huge packaging incase of a warranty repair. They also don’t have any sympathy for the fact that you will be without a vital piece of equipment that you paid good money for.