Roxie Cosmetics レビュー 

AVOID AT ALL COSTS!! This company is fine…. Until something goes wrong with your product. I paid approx £1700 for a salon kit that consisted of electronic bed, moon lamp, trolley and chair. Firstly the delivery was very late, they did however offer me a partial refund to wait longer and I accepted. 6 months later the moon lamp is falling to pieces and keeps toppling over. 10 months later my very large, heavy electronic bed has died, and I have contacted them to sort. They asked for video evidence which I sent over straight away, and I was advised that I needed to return the bed in its original packaging, or needed to ensure it was placed on a pallet and wrapped with transport shrink wrap etc to secure as they won’t take any responsibility for damage in transit. I pleaded with them that this was a crazy request, the bed is impossible for me to manoeuvre alone, and sourcing these items to pack them would be really difficult and costly for me. They offered me a £100 “good will” refund in return for keeping the bed and waiving my warranty! I spoke with citizens advice and reminded them that under the consumer rights act 2015 they are responsible for all costs of returning the item, so could they please send me the pallet and wrap etc, and also that as I was going to lose income, could they send me a loan bed while mine was being repaired. They totally refused and aren’t interested in the consumer rights act, or providing a good service to their customers who’ve spent a lot of money on their faulty products. I have now escalated to trading standards and am awaiting on the outcome with them. You should not have to do this for faulty items, particularly large commercial items. They should just either send someone to repair it, or ask the courier they are using to wrap and package it for you. All they keep referring to is their terms and conditions which state we should keep the original huge packaging incase of a warranty repair. They also don’t have any sympathy for the fact that you will be without a vital piece of equipment that you paid good money for.

So far so good seems like original handpeas of saeyang nail drill happy with purchase

Very disappointing experience. I placed my order on **2 August** and paid an additional **£215 for expedited delivery** after being told that my chairs were ready to be dispatched.

I was then told that my order had been dispatched on **2 September** and should arrive by **Friday, 4 September**. Today is **Monday, 7 September**, and I still have not received a single chair.

What is even more frustrating is that I have been unable to properly track my order or get a clear update about where my package is. I have contacted the company several times and received contradictory information.

I understand that delays can happen, but taking extra payment for urgent delivery and then failing to provide accurate information or tracking is extremely disappointing. I would not recommend this company based on my experience.

Very fast delivery. Great communication. And best of all great product. Would definitely use again

Quick delivery, secure packaging, delivered with care

The Aluminium Sprayer for hairdressing 400ml came exactly as advertised.
The nozzle sprays a good fine mist and can be adjusted. I love the silver colour and the
H2O logo.
Exactly what I wanted. Love it.
Carolyn Nuttall

Absolutely fantastic experience with Roxie Cosmetics! ❤️ Great quality products, excellent customer service and very fast delivery. Everything was perfectly packed and exactly as described. I’m always happy with my purchases and will definitely order again. Highly recommended! 🥰💄✨

Shocking customer service.

Whilst my order is comparatively small to others on here, I still would expect a bit more compassion from the sales team.
I ordered a stool in what appeared to be a light grey colour, when it arrived it was a dirty green/khaki colour.

Was informed that it can't be returned & colours do vary.

Whilst I appreciate there could be some variation in tones of grey, what Ive recieved is definitely not a grey. So Im stuck with a horrid coloured stool!

The quality of the stool does look good but just not the colour!

Really great customer service. I needed to change the delivery address after ordering and the customer service team were really helpful & allowed me to do this. Delivery itself was quick and easy. The delivery men came on time and delivered to the room of choice. Would highly recommend Roxie cosmetics

Great seller, well packaged, good price item.

Very easy to order and quick delivery.
Also I love these products, very noticeable results after first few days of use.

37 windermere Road Blackpool (Nidhi Goyal)

My experience with Roxie Cosmetics was very disappointing.

I was initially quoted £1,670 including delivery. When I contacted them the very next day to place the order, the price had suddenly increased to £1,740, meaning I was charged an extra £70. When I asked the sales representative why the price had changed overnight, she couldn't provide any explanation and simply remained silent. It felt like they realised I needed the items urgently and took advantage of the situation.

The delivery experience was equally frustrating. I informed them I needed everything by Friday, but only the chair was delivered. The remaining items didn't arrive until Tuesday, which caused unnecessary delays.

To make matters worse, I paid £70 for delivery, and their delivery service clearly states that two people will deliver the items to the room of your choice. Instead, only one delivery driver arrived and told me he couldn't bring the chair inside. I was forced to find other people at short notice to move it myself, while the item was left outside.

I don't understand why I was charged an additional £70 on the order and then another £70 for a delivery service that wasn't carried out as advertised. Overall, the pricing, communication, and delivery service were very poor, and I wouldn't recommend this company based on my experience.

Delivery was very comfortable , very satisfied with it, Roxie Cosmetics always answered my questions in Watsapp. Im happy with the purchase

Absolutely brilliant service, contacted in 24 hours about delivery and delivered with excellence, very helpful and nothing to much to ask. Beds were put in directly in the rooms with care.

I was really impressed with how quickly my order arrived. Everything was packaged very well, and I really appreciated the lovely little gift you included. The self-care items were such a thoughtful surprise and made me smile. Thank you so much!

Product made my hair so soft.
I also received 3 free samples.

We purchased three Manufakturo treatment beds from Roxie Cosmetics for our clinic. After the clinic fit-out was completed and the beds were unpacked and placed in the rooms, we noticed that one of the three beds was missing the plastic protective cover, while the other two beds had it.

I contacted Roxie Cosmetics expecting this to be resolved as a missing part from the original order. Instead, I was initially told that the covers are supplied by the manufacturer, not by Roxie Cosmetics. I was then told that, because the order had been delivered in February and the issue was only noticed later, they could not provide the missing cover free of charge and would need to invoice me for it.

I found this very disappointing. Regardless of whether the cover is packed by the manufacturer, I purchased the beds from Roxie Cosmetics, and I would expect the retailer to take responsibility for ensuring that the products they supplied were complete, especially given the value of the order.

The issue is not about the cost of the cover itself, but about the principle and the quality of after-sales service. For a professional clinic supplier, I would have expected a more customer-focused approach.

Based on this experience, I would be cautious about purchasing high-value clinic equipment from Roxie Cosmetics again, particularly if after-sales support is important to you.

Great customer service, great communication and responses to emails. Delivery was great delivery men were really good and opened bed up etc. Treatment bed is stunning clients love it so comfy heated and amazing quality, thank you

Good product as usual, very quick delivery with no problems!