Roxy UK レビュー 

Appalling customer service. I returned my order well within the period following all of their rules and haven’t received my refund. I have sent multiple support emails that have gone unanswered.

good delivery good item too big and very bad returns service

Great clothing. Looks and feels great. For all ages and sizes. Great service and items arrived very quickly.

Very similar experience to the last reviewer. Ordered a skirt on the 16th June, still states preparing on order summary. I have emailed several times - no response. I have also telephoned, however automated response tells me to ring during opening hours. I am ringing during opening hours! I won’t be buying from them again. How do you raise a dispute?

Appalling customer service; item not sent after 10 days and no delivery update or status. Multiple emails and online forms sent, no response at all. Given a phone number that has an automated voice to say they are closed. I will never buy from this company again and have raised an official dispute.

I bought a raffia backpack from Roxy UK and I absolutely loved it. The design is beautiful, and the quality is really good. It looks exactly like the pictures on the website. The delivery was fast and the item arrived safely at my home. I’m very happy with my purchase and would definitely buy again.

Excellent as ever.
Highly recommend 👌

Appalling customer service sent order back with proof of delivery and wouldn’t refund. Beware

Ordered a bikini June 19th - still haven’t even received notification to say it’s been dispatched. Contacting ‘customer service’’ results in automated messages which are of no help whatsoever. Given up hope of receiving my order before I go on holiday. Incredibly frustrating experience.

Still waiting for my order. Customer services won’t respond to me. Roxy seem to have forgotten they are a customer facing business. AVOID.

Wrong colour was green not blue and awaiting a refund no sign of it item has been received back but I'm still out of pocket and being replied to by botts to wait another 10 days in top of 5 working days and a weekend already !

Do NOT order from them.
Don't appear to give refunds if you want to return products. Owed over £100.
Hopefully credit card company will fight this battle now.

My overall experience with Roxy has been fantastic, easy to order and customer service where quick to respond. The products are good value for money. Each summer I reorder items for my holiday.

A great choice, and the most comfortable flip flops from the time I first put them on.

Great delivery service with excellent updates.

I have been trying to contact customer services for over 2 weeks now and haven’t had a response. As I live in the uk there is no free contact number so I’m having to use online channels. I have emailed around 10 times along with messaging on instagram and I am still yet to receive a response. I have a fault product which cost £135. This needs to be replaced or refunded but all they seem to be doing is avoiding this situation. I have spent over £800 on Roxy this year alone and won’t be spending another penny until this situation is resolved. I usually like Roxy products but after this experience I won’t be shopping here again. Never been so disappointed with customer service.

Bought a swimsuit from Roxy for £50. Within one use, the fibres were fraying and loose. I contacted customer services (who took a month to reply), denying that there was anything wrong with the item and that it was down to my usage.

Avoid, avoid, avoid. Roxy has gone downhill massively. Poor quality items and even poorer customer service.

Everything went smoothly from ordering to delivering

Terrible company. Impossible to reach a human. Returned my order over a month ago, they say they will refund within 10 working days. It has been almost double this now, no response to emails, no acknowledgement or my return, nothing except auto robotic replies. Never again.

I bought some bikinis at the end of March and have nothing but hassle. Most of the order never arrived. Then I returned part of the order 3 weeks ago but have not received the refund and they are not replying to my emails. Will never buy from Roxy again.