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J'ai commandé le 27 août, le 28 août j'ai la confirmation d'expédition. Le 18 septembre aprÚs avoir demandé des informations sur ma livraison on me dit que les conteneurs sont arrivés et qu'ils me... ãã£ãšèŠã
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Compré un árbol hace más de una década y es el árbol más bonito que he visto nunca. Ha durado muchÃsimo , y este año vamos a comprar uno nuevo ya que el anterior ya estaba deteriorado. Llegó en menos... ãã£ãšèŠã
Man kan godt se at trÊet er kunstigt. Leveringen er langsom. Efter vi havde bestilt, men fÞr vi modtog trÊet, havde de sat det pÃ¥ tilbud til en markant lavere pris. Deres kundeservice nÊgtede at... ãã£ãšèŠã
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J'ai eu l'occasion, à deux reprises maintenant, de commander des sapins en PE (Delaware de luxe, 2m10 et 1m50). Rendu magnifique et bluffant de réalisme. Bon nombre de visiteurs ont longtemps cru... ãã£ãšèŠã
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Royal Christmas is specialized in the newest design and market trends of Christmas items made of PE, PVC, Flock, PP, Prelit and warm LED or the unique 1 minute tree. Our primary items are the artificial Christmas trees, garlands and wreaths. From promotional items till highest top end quality always with latest lab test, perfect packing and marketing support. We support our customers in the complete line, own packing / design is possible as well. Royal Christmas sells and manufactures their products globally towards wholesale garden centers, wholesale, decoration companies, online sales and DIY. Royal Christmas is BSCI-proof and REACH certified. At this moment we sell towards around 70 countries globally. Please go through our website (code can be send to you by e-mail, please fill out the contact form) or visit us at the fairs and showrooms. Please mail us for an appointment and give us the opportunity to show you how we can serve your company and build up long time business relation.
Engelstilstraat 14, 9671 JH, Winschoten, ãªã©ã³ã
3.1
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Decisamente delusa. L'albero non Ú per niente come nella foto che appare sul sito. Inoltre parlano di rami in PE e PVC , nella foto sembra che siano molti i rami in PE quindi quelli in materiale migliore in realtà non Ú così, sono tre a ramo. Non si vedono neanche. Ci sono giusto per scriverlo ed alzare il prezzo. Inoltre le luci sono solo fisse, anche questo non Ú scritto da nessuna parte sul sito. La scatola Ú arrivata rotta, come se già aperta. E l'albero aveva l'etichetta staccata. Cosa che avvalora la mia ipotesi. Ho scritto al servizio clienti chiedendo spiegazioni a tutte queste cose e l'unica risposta che sanno darmi a diritto, copia incolla Ú che l'albero deve essere così e che non vendono alberi di seconda mano. Senza dare nessuna spiegazione. Consiglio se si vuole un albero serio e di buona qualità di guardare altro visto i prezzi.
Aggiornamento risposta avvenuta due mesi dopo .
Continuano a rispondere sempre la solita cosa senza dare spiegazioni e ne niente su quello che uno gli recrimina.
Non sono seri. Se volete serietà , un buon albero e una buona assistenza clienti andate altrove.
Royalchristmas ããã®åç
Giulia,
Vediamo un bellissimo albero dell'Alaska con illuminazione a LED, come dovrebbe essere, realizzato in un mix di PE/PVC.
Bisogna aprire un po' di più alcuni rami per rendere l'albero più folto.
Team Royal Christmas
Tolle BÀume, schöne Lichterketten. Eine Reklamation wurde sofort sehr kundenfreundlich bearbeitet. Vielen Dank fÌr den tollen Service!
Royalchristmas ããã®åç
Sehr geehrte Stephan,
Herzlichen Dank fÃŒr Ihre Bewertung!
Team Royal Christmas
Sapin de grande qualité semblable à sây méprendre à un vrai ! Livraison ultra rapide rien à dire tout le monde est émerveillé par le résultat je recommande
Royalchristmas ããã®åç
Bonjour Berenice C,
Merci pour votre avi!
Team Royal Christmas
Wonderful christmas tree I chose the Bergen, which is just perfect to fit in my living room. It really looks like a real tree. The delivery was fast and everything went well. I am super happy.
Royalchristmas ããã®åç
Dear Victoire 4,
Many thanks for your review!
On behalf of the team of Royal Christmas we wish you happy holidays!
Royalchristmas ããã®åç
Bonjour Aurélien Richefort,
Merci beaucoup pour votre avi!
Team Royal Christmas
TrÚs content de ma commande bonne qualité livraison rapide
Royalchristmas ããã®åç
Bonjour Florian Best 1,
Merci beaucoup pour votre avi!
Team Royal Christmas
Fast delivery and good quality.
Royalchristmas ããã®åç
Dear JB.,
Many thanks for your review!
Team Royal Christmas
Pague un árbol de mas de 800 euros que nunca me llego y para reclamar al llamar por teléfono directamente me colgaban el teléfono. He tenido que reclamar mi dinero de vuelta por PayPal .
NI HE RECIBIDO EL DINERO DE VUELTA AUN NI HE COMPRADO OTRO ARBOL
Royalchristmas ããã®åç
Dear Marta,
You are not telling the truth, that is incorrect.
Your order did not go through the system. We explained this.
We wanted to ship it immediately, but unfortunately, it turned out the tree was sold out.
We contacted the customer immediately on November 24th.
We immediately refunded the customer. See the email correspondence:
Good morning.
We've refunded your money; we never have any problems.
If you'd like a different tree, you can always order one.
We apologize that the tree is sold out.
Refund 25-11-2025 EUR 837,14
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Buenos dÃas.
Le hemos reembolsado su dinero; nunca hemos tenido problemas.
Si desea un árbol diferente, siempre puede pedirlo.
Lamentamos que el árbol esté agotado.
Refund 25-11-2025 EUR 837,14
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Hello Could you please be so kind as to confirm if I can buy the Utah tree 360cm WITH LED Is in stock to buy it again ? I can see it on the web page . I WOULD PAPRECIATTE IF YOU CAN CONFIRM. I donât mind buying it again even it its more expensive than before. Please I need it and that is why I called this morning since I saw its available on the webpage. Thanks
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We will not go into this any further here.
Il y a 20 ans nous avions acheté notre sapin chez vous et cette année. Nous avons recommandé chez vous et nous en sommes plus que ravie. Toujours d'aussi bonne qualité. Du Dakota, nous sommes passé au Washington avec éclairage led.
Royalchristmas ããã®åç
Bonjour Virginy Hrt 1,
Merci beaucoup pour votre avis!
Team Royal Christmas
I made several orders. Great customer service super fast delivery perfect and the fir trees of very good quality
Royalchristmas ããã®åç
Dear Lara,
Many thanks for your review!
Great to hear that you are fully satisfied!
Team Royal Christmas
A stunningly beautiful tree, truly great customer service, and just an all-around good experience! We will recommend.
Royalchristmas ããã®åç
Dear Tiner 5,
Many thanks for your review!
On behalf of the team of Royal Christmas happy holidays!
Prima bedrijfs. Mooie grote boom van 5 meter. Snel geleverd. Veel complimenten over de boom.
Top!
Royalchristmas ããã®åç
Beste Lex 5,
Hartelijk dank voor uw beoordeling!
Team Royal Christmas
This is the most wonderful Christmas tree Iâve ever seen!
Super realistic!
I was a little bit worried about the delivery, but everything turned out great.
The support team responds very quickly to email queries.
Wij hadden guirlandes besteld, deze waren niet vol met takken, eerder kaal. We hadden 1 doos geopend van de 5 en heel netjes weer terug ingepakt. We wilden deze retourneren om de vollere variant te bestellen. Maar dat mocht niet. Bedrijven mogen niet retourneren. Jammer dat het zo is gegaan, voor 2 kleine ondernemers is dit best veel geld dat zo verloren is gegaan.
Recent heb ik een 5 meter hoge kunstboom gekocht bij Royal Christmas, voor mijn huis in Oostenrijk. De boom is daar afgeleverd en ik heb hem recent geïnstalleerd. De boom is eigenlijk niet van "echt" te onderscheiden en de kwaliteit van de constructie en de takken is erg goed. Nadat je alle takken erin hebt gezet en hebt uitgeklapt is het een heel "vol" geheel. Ik had eigenlijk niet verwacht dat de boom zo'n hoge kwaliteit en uitstraling zou hebben. De constructie is zodanig dat er telkens een extra meter bij kan. Ook voor hele grote bomen moet dat een prachtig resultaat geven. Ik had tijdens het installeren ook nog een aantal vragen en de klantenservice van Royal Christmas heeft mij uitstekend geholpen. Het is een investering die uitgesmeerd over jaren goedkoper is dan een echte grote boom. Een absolute aanrader !!
Royalchristmas ããã®åç
Beste Anco Kok,
Hartelijk dank voor uw beoordeling!
Team Royal Christmas
I ordered the Arkansas PE / PVC Premium - 250 LED Lights - 210 cm. Estimated delivery time about a week, from The Netherlands to Spain. After a week, there was no shipping info available, so on a Sunday evening I sent a message to Royal Christmas, not expecting a reply until the next day. To my surprise I got a response within the hour and it seemed that my delivery address was too long for the courier to put into their system, so they didnÂŽt process the delivery. I gave the contact at RC a new delivery address and got the tree that same week. Awesome service and properly solved. As for the tree, absolutely lovinÂŽ it.
Royalchristmas ããã®åç
Dear Cliente,
Many thanks for your review!
Team Royal Christmas
Royalchristmas ããã®åç
Bonjour AuMa,
Merci beaucoup pour votre avis!
Team Royal Christmas
Ho ordinato un albero di Natale ed una base di legno a parte. Nelle tracking della spedizione indicavano 2 colli ed io ne ho ricevuto solo uno. Ho chiesto loro spiegazioni e loro insistevano dicendo che avevo ricevuto tutto, per giorni continuo botta e risposta al limite dell'assurdo per poi dirmi che avevano messo la base nel collo principale; ma non era cosi. Ci sono voluti 15 giorni per chiarirsi . ed alla fine Ú risultato che la base non l'avevano spedita. Mi hanno trattato male e con superficialità . Sono molto delusa .
Royalchristmas ããã®åç
Gentile Arianna,
Hai ragione. Pensavamo che la base in legno fosse inclusa nella scatola dell'albero.
Alla fine, hai ricevuto la base in legno.
Abbiamo comunicato con il cliente in modo breve, chiaro e professionale.
Ci siamo scusati più volte per il ritardo nella risoluzione del problema.
Spediamo centinaia di alberi al giorno e a volte le cose possono andare storte. à nella natura umana, non si può evitare.
Ma alla fine, hai ricevuto tutto correttamente.
Great seller, great quality products! Very happy with shipping time and product itself. Thank you!
Royalchristmas ããã®åç
Dear Mindaugas,
Thanks for your review!
Team Royal Christmas
Wondermooie kerstboom zoals op foto. Vrijdag besteld maandag al in huis super.ga zeker nog bestellen echte aanrader.geloof niet te veel van slechte commentaar.sommige mensen zijn nooit content.zeer goede communicatie.aanrader.doe zo verder.
Royalchristmas ããã®åç
Beste Carine,
Hartelijk dank voor uw beoordeling!
Team Royal Christmas
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