Scam of a business. The shipping charges are ridiculous and they do not even tell you how much they charged you until they shipped it out
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens... もっと見る
企業が回答しました
I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... もっと見る
Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
連絡先
Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, 米国
- 877-774-8443
- rshughes.com
3.0
まあまあ
720件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order processing
I placed an order at 9:30am and received confirmation of the order and was told I would be contacted when the order was ready for pickup. The following day I called in the afternoon and was told that my order would be pulled and my driver could pick it up within the hour. That meant it took almost 30 hours to get my order. We have been a customer for over 20 years and this is not the way we have been treated in the past. It appears though that this is becoming more of the norm and that is not ok.
2023年10月27日
R.S. Hughes からの回答
Hello CWS,
We regret the most recent purchase experience you had. We acknowledge that it took 30 hours to process your order, and we sincerely apologize for any inconvenience this may have caused to your business. We understand that this is not the level of customer service you are accustomed to. Your feedback is important to us, and we will relay it to both your local branch and our internal team.
Thank you,
R.S. Hughes Customer Solutions Team
Web site said item was in stock
Web site said item was in stock. Confirmation email said item was on backorder but would ship in 1 to 2 days. Two weeks later wrong item was received. One week later correct item arrived. Having said all that, customer service was very professional, courteous and prompt.
2023年10月9日
R.S. Hughes からの回答
Hello David,
We regret any inconvenience you may have encountered due to issues with our inventory and appreciate the positive feedback regarding the professional and prompt customer service you received. We will forward this feedback to our team. Thank you for the review.
R.S. Hughes Customer Service Solutions Team
Purchasing Department
I'll ordered 20 pcs. bump cap with Order #A-11682436 dated Oct. 17, 2023 and we needed the item. But your company said they can deliver the item eta by December 2023. i don't think i will ordered again because the delivery is very late. Hope you do something to fix your delivery problem.
2023年10月27日
R.S. Hughes からの回答
Hello Apro,
We sincerely apologize for the delayed estimated time of arrival for your order. We comprehend the significance of timely deliveries, and deeply regret any inconvenience this delay may have caused you. Our team is actively engaged in enhancing our inventory management and strengthening our vendor relationships to mitigate these kind of delays. We appreciate the review and will forward this feedback to our team.
Thank you
R.S. Hughes Customer Solutions Team
faster and great response all way
2023年10月27日
R.S. Hughes からの回答
Hello Hector,
Thanks for the review! We are happy to hear you received fast and great customer service. We look forward to doing business with you again!
R.S. Hughes Customer Solutions Team
Product arrived in a timely manner and
Product arrived in a timely manner and it was exactly what I ordered unlike another company I dealt with in the past
2023年10月23日
R.S. Hughes からの回答
Hello Heriberto,
We are thrilled to hear your product arrived in a timely manner! Please let us know if you ever have any questions or concerns. Thank you!
R.S. Hughes Customers Solutions Team
David was extremely knowledgeable about…
David was extremely knowledgeable about the product I needed and was able to help me quickly and easily place an order.
2023年10月25日
R.S. Hughes からの回答
Hello Neal,
We are glad David was able to provide the expertise needed on your product selection! We will make sure to forward this positive feedback to our team.
Thank you,
R.S. Hughes Customer Solutions Team
R.S. Hughes からの回答
Hello Randy,
We are glad you received fast shipping! Our priority is to provide the best customer service possible. Please reach out if you ever need assistance.
Thank you,
R.S. Customer Solutions Team
R.S. Hughes からの回答
Hello Robert,
We appreciate the review! We are glad you chose R.S. Hughes. Thank you!
R.S. Hughes Customer Solutions Team
The website is easy to use
The website is easy to use. And I got a quick confirmation once the order was placed.
2023年10月23日
R.S. Hughes からの回答
Hello Carole,
Glad our R.S. Hughes website was easy to use! Our goal it to always provide exceptional customer service. We look forward to doing future business with you.
Thank you,
R.S. Hughes Customer Solutions Team
5 star service!
Easy to order. Customer service replies quickly, and solves issues efficiently. Product shipped quickly. 5 stars!
2023年9月21日
R.S. Hughes からの回答
Hello,
We are glad that it was easy for you to place your order on our R.S. Hughes website. Our goal is to provide excellent customer service and its sounds like your branch was on top it. Thank you for the review!
R.S. Hughes Customer Solutions Team
I still don’t have the item I ordered
I still don’t have the item I ordered. It’s been weeks
2023年10月23日
R.S. Hughes からの回答
Hello Robodog,
We apologize you have not received your order. After contacting your local branch, it seems that your order is currently on hold due to a delay with the vendor. We are sorry for any inconvenience this may be causing. Your local branch has informed us that they will get in touch with you again to address this matter.
Thank you,
R.S. Hughes Customer Solutions Team
You've got what i needed
You've got what i needed, the web page was very friendly, and everything was on time. Good job
2023年10月23日
R.S. Hughes からの回答
Hello Elias!
We are thrilled to hear we had what you needed and that you were able to navigate our website. We are glad to know that everything was delivered on time. We hope to continue earning your business. Thank you!
R.S. Hughes Customer Solutions Team
i placed an order an for more that i…
i placed an order an for more that i tell them that was very urgent to get the order, nobody could give me the
urgent service i needed, i am still waiting the trcking number, i know that there are procedures, but always are ways how to solve problems and urgency, but this time i did not received any help
2023年10月23日
R.S. Hughes からの回答
Hello Raul,
We apologize you felt a lack of urgency with the service you needed and we sincerely regret any inconvenience this may have caused. We reached out to your local branch and it sounds like Sergio has been in communication with you. Your local branch advised your order should arrive tomorrow to the warehouse and than will be shipped out. Please feel free to reach out for any additional questions or concerns.
Thank you,
R.S. Hughes Customer Solutions Team
Order Status
It was somewhat easy to place an order but no way to see past orders or track a current order.
2023年10月23日
R.S. Hughes からの回答
Hello Bill,
We are happy to hear it was relatively easy to place an order on our R.S. Hughes website. We apologize you experienced difficulty viewing past orders and tracking current orders. On your account you can view past orders by navigating to "My Account" and selecting on "Order History". You may also view the status of order by selecting on the "Order ID". Thank you for taking the time to leave us a review we will forward this feedback to our team.
R.S. Hughes Customer Solutions Team
Not in stock with a listing of In stock
You should be more honest with your customers instead of saying in stock you should say sorry local warehouse is out of stock but we can get it to you next week instead of tomorrow.
2023年10月23日
R.S. Hughes からの回答
Hello David,
We genuinely appreciate your input as it helps improve our services and processes. We want to clarify that our goal is to always be as transparent and as honest as possible with our customers. We apologize for any inconvenience you may have experienced and we will forward this feedback to our team.
Thank you,
R.S. Hughes Customer Solutions Team
Multiple shipments from different…
Multiple shipments from different locations and it took much longer than first informed. Customer P.O. was wrong on packing slips and was informed it couldn't be changed. Packing slips on 2 shipments were un-readable.
2023年10月23日
R.S. Hughes からの回答
Hello Kevin,
We apologize you experienced a delay in your order that you did not anticipate. We regret any inconvenience you may have experienced with the packing slips as well. We will be forwarding this feedback to our team in order to improve our internal processes. Thank you for the review.
R.S. Hughes Customer Solutions Team
If you order more than 1 thing its "Suspicious"
Told me my order was "suspicious" and only sent me half of what I ordered without ever notifying me that my order was being altered.
2023年10月16日
R.S. Hughes からの回答
Hello Gino,
Thank you for sharing your feedback. We have reviewed your order it looks like you ordered two items, we sent you the one we had in stock and ordered the second from the manufacturer. Before that order could be delivered the remainder of the order was cancelled at your request since you were able to source the item elsewhere. We apologize for any confusion.
R.S. Hughes Customer Solutions Team
Great website organization and customer service
The website is organized well so easy to search and fine desired items. The feature of recording customer customer part numbers and labels adds to ease of locating standard reorder items.Checkout is fast and simple. Corporate pricing is competitive. Receiveing a personal followup email confirming order details with anticipated ship dates completes the task.
2023年10月16日
R.S. Hughes からの回答
Hello Terry,
We are happy to hear your feedback! It is nice to hear you can easily navigate our website, enjoy our order process, and that we are able to provide competitive pricing. We look forward to your future business. Thank you for the review!
R.S. Hughes Customer Solutions Team
Finding the right product on the…
Finding the right product on the website and ordering was easy. Shipping was quick and efficient.
2023年10月16日
R.S. Hughes からの回答
Hello Jerry,
We are glad to hear the ordering process on our R.S. Hughes website was easy for you. Our goal is to continue to provide quick and efficient shipping. Thank you for taking the time to leave a review!
R.S. Hughes
EASY ACCESS ON LINE/ PROMPT SERVICE
EASY ACCESS ON LINE/ PROMPT SERVICE. NEXT DAY DELIVERY
2023年10月16日
R.S. Hughes からの回答
Hello Fred,
Thank you for taking the time to review your latest purchase experience! We'll continue to strive to offer the best customer service possible with great products and timely delivery.
R.S. Hughes Customer Solutions Team
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