I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... もっと見る
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Horrendous costumer service. Call centre is basically useless - long waits , rude handlers … and the website has very little functionality so you end up having to call the bloody call centre anyway. A... もっと見る
The level of cover provided was such a good price! It was very simple to navigate the website and easy to understand the documentation provided. I'm very happy to have chosen the RSPCA as my pet insur... もっと見る
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Oczywiście — naturalnie po angielsku: I can honestly say that this is a very good insurance company for dogs, especially for an Akita, as many other insurers refuse to cover this breed. The price... もっと見る
企業が回答しました
企業情報
当該企業による記述
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
連絡先
Parkside, Chart Way, RH12 1GY, Horsham, 英国
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
優良
284件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 46％に回答しています
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Very frustrating service
Very frustrating. I was asked to send medical history for our dog. No problem sent by email as requested. No response. Our vet sent history also no response. I emailed again as I was concerned premium may go up. No response. Phoned them, hung on for 15mins gave up. I assume no premium increase but to get no replies is awful. I want to support a charity RSPCA but won’t renew unless service changes
2026年1月7日
RSPCA Pet Insurance (UK) からの回答
Hi Stuart, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that our team didn't confirm receipt of your dog's medical history, we apologise. Our Customer Service Team should be able to follow up if you would like to reach out to them; they can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Good price insurance - and supports a charity!
I bought insurance from the cat from RSPCA as the terms were somewhat more attractive than competitors but it was that fact that RSPCA, as a charity, would benefit from my purchase.
2026年1月31日
RSPCA Pet Insurance (UK) からの回答
Hi William, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family! Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
RSPCA Pet Insurance (UK) からの回答
Hi Lottie, thanks so much for your kind words and for leaving a review. We're really glad you're happy with our service and price, thank you for your support!
All the best, Kate from the RSPCA Pet Insurance Team
Beyond poor service and process
Beyond poor service and process, had our claim rejected on false basis twice saying no information had been provided about the pet’s history despite the vets twice providing evidence it had been sent.
If you can afford to pay more for a better service, I strongly recommend you do not settle for RSPCA. Unfortunately, as I was a strong supporter of the brand until actually having to make a claim (first time in 10 years).
2026年2月3日
自発的なレビュー
RSPCA Pet Insurance (UK) からの回答
Hi Marie, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that your pet's history was not taken into account and we’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to join
Easy to join. Luckily not needed yet. Changed from Petplan which was excellent but cost went up a lot with no clear reason. I’ll only know what the insurance is like if and when I use it.
2026年1月15日
RSPCA Pet Insurance (UK) からの回答
Hi Leonard, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
Very easy to set up
2026年1月13日
RSPCA Pet Insurance (UK) からの回答
Hi Christopher, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
RSPCA Pet Insurance was very…
RSPCA Pet Insurance was very competative price wise and cover wise.
2026年1月26日
RSPCA Pet Insurance (UK) からの回答
Hi Gillian, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
Most affordable policy.
I have an old english bulldog and was looking for lifetime insurance for him. I find RSPCA to offer the best cover at a reasonable monthly amount. The website and forms were so easy to navigate.
2026年1月26日
RSPCA Pet Insurance (UK) からの回答
Hi Diane, thanks so much for your kind words and for leaving a review! We're really happy to have you and your dog in the RSPCA Pet Insurance family.
All the best, Kate from the RSPCA Pet Insurance Team
easy to use portal
easy to use portal made it very easy to make a claim and
it was quickly and efficiently dealt with
2026年1月16日
自発的なレビュー
RSPCA Pet Insurance (UK) からの回答
Hi Steve, thanks so much for your kind words and for leaving a review! We're glad you found the process easy.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to sort out.
2026年1月19日
RSPCA Pet Insurance (UK) からの回答
Hi Martin, thanks so much for your kind words and for leaving a review! We're glad you found the process easy.
All the best, Kate from the RSPCA Pet Insurance Team
Easy and straightforward to setup
2026年1月16日
RSPCA Pet Insurance (UK) からの回答
Hi John, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
I was looking around for a cover for my…
I was looking around for a cover for my dog. I then came across the RSPCA. I am a monthly supporter, so I was more than happy to support the RSPCA. The insurance process was extremely smooth. I feel the cover and the monthly amount were very competitive.I would recommend the RSPCA insurance
2026年1月2日
自発的なレビュー
RSPCA Pet Insurance (UK) からの回答
Thanks for picking us for your pet insurance! We're glad to hear you had a smooth experience and are very happy to have you and your dog join the RSPCA Pet Insurance family!
Take care, Kate from the RSPCA Pet Insurance Team
Insurance was due for renewal &…
Insurance was due for renewal & comparison site provided RSPCA as top one for value for money. Checked previous insurance renewal quote against RSPCA & for exactly the same policy RSPCA were £200 cheaper!!!
2025年12月7日
RSPCA Pet Insurance (UK) からの回答
Thank you for your kind comments regarding our pricing, and for taking the time to leave a review! We really appreciate it and are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care! Kate from the RSPCA Pet Insurance Team
So easy to set up
2026年1月14日
RSPCA Pet Insurance (UK) からの回答
Hi Jayne, thank you for your kind comments, we're happy you had a smooth process setting up your insurance! We are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
Most attractive overall policy for our puppy
When comparing the Lifetime allowance of £7k per annum, lower excess, and fair monthly payment the RSPCA was the most attractive overall policy for our new puppy. Easy to complete the online registration process, no hassle.
2026年1月14日
RSPCA Pet Insurance (UK) からの回答
Hi Dave, thank you for your kind comments, we're glad you had a smooth process setting up your insurance and are happy with our pricing! We are excited to welcome you and your new puppy to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
RSPCA Insurance appears to be cheaper…
RSPCA Insurance appears to be cheaper than most others while covering the same conditions etc. and at a lower excess fee.
It remains to be seen whether they are as helpful if it comes to a claim. I have only just switched to them and have no experience in that regard.
2025年12月16日
RSPCA Pet Insurance (UK) からの回答
Hi Dorothy, thanks for picking us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your pet on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
They were a good and affordable price…
They were a good and affordable price for both of my dogs and I am pleased with what I got for them
2026年1月14日
RSPCA Pet Insurance (UK) からの回答
Hi Sarah-Jane, thank you for choosing us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your dogs on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
Competitive lifetime dog insurance
Lifetime insurance for a competitive price whilst supporting an important charity on Animal Welfare.
2026年1月12日
RSPCA Pet Insurance (UK) からの回答
Hi Audri, thanks for picking us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your pet on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
Excellent RSPCA from the start !
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been great. Our dog suffered from Epilepsy and started after we had switched to RSPCA insurance ... no questions asked, just support, helpfulness and prompt settling of Vets bills
2026年1月13日
自発的なレビュー
RSPCA Pet Insurance (UK) からの回答
Thanks, Paul, for the lovely feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your furry friend was under the weather. We wish you both all the best!
Take care! Kate from the RSPCA Pet Insurance Team
Easy to get a quote and complete…
Easy to get a quote and complete online, also felt good that it was with RSPCA
2026年1月6日
RSPCA Pet Insurance (UK) からの回答
Hi Debra, thank you for taking the time to share your thoughts! We appreciate your feedback and we're glad to have you and your pet in the RSPCA Pet Insurance family.
All the best, Kate from the RSPCA Pet Insurance team
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