Ruby レビュー 834

Ruby からの回答

2024年10月31日

Thank you Susan, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. Our technology ensures we don’t waste anyone’s time, with the app, you have the flexibility to choose when to have a Ruby receptionist answer or when to forward calls directly to advisors. Using our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.

Ruby からの回答

2024年10月29日

Thanks for your glowing feedback, Joy! Your experience is important to all of us at Ruby as we strive to unforgettable experiences for your customers, so you can focus on what matters most. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.

Ruby からの回答

2024年10月31日

Thank you, it means a lot that you took the time to share your glowing review. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年10月31日

Thank you for choosing us SC Travel Advisor. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年10月21日

Thank you for your kind review, Scott. We’re thrilled to hear that Ruby has been a valuable extension of your team, ensuring that no important calls are missed. It’s our goal to provide seamless, professional support, and we are glad we can deliver that for you. We appreciate your trust in us and look forward to continuing to assist you and your clients for years to come.

Ruby からの回答

2024年10月21日

Thank you so much for this wonderful review, Mike! We’re delighted to hear that your transition to Ruby was smooth and stress-free, especially during such a busy time. It’s fantastic to know Ruby was able to provide the support you needed and that you’ve felt such a positive difference with our team on board. It’s our pleasure to help screen those junk calls so you can focus on what matters most! Your kind words about Becca and the whole team mean the world to us, and we’re so grateful for your recommendations. Thank you for choosing Ruby—we’re excited to keep supporting your business!

Ruby からの回答

2024年10月21日

Thank you so much for your kind review! We are proud to be your chosen partner. We’re thrilled to hear that you’ve receiving such great feedback from your callers. It’s always our goal to deliver a warm, professional experience, so it’s wonderful to know we’re hitting the mark. Our Customer Happiness team takes pride in their quick responses and attentive follow-ups, and they’ll be delighted to hear your compliments. We truly appreciate your continued trust in us and are so happy to have you as part of the Ruby family! We look forward to many more years together.

Ruby からの回答

2024年10月18日

Thank you so much, Clive! We are absolutely thrilled to have raving fans like you! We're delighted to hear that our services and solutions are working great for your small business. Thank you for trusting your business to us, and for being part of the Ruby family - your enthusiasm means the world to us! We’re all about delivering that elevated, professional experience, so it’s wonderful to know we hit the mark. Why use anyone else, indeed! Thank you for the glowing review and for choosing Ruby—we’re here to keep making every interaction as smooth and delightful as possible!

Ruby からの回答

2024年10月18日

Thank you so much, Rich! We’re thrilled to hear how Ruby has been making a difference for your team. We truly appreciate your support and kind words. It’s great to know that we’ve been able to cut through the noise and make it easy for your clients to connect directly with your associates—that’s exactly what we aim for! We love that our service fits so well with your boutique real estate firm, helping you keep things personal without the need to always be by the phone. We’re excited to keep working together! Please do not hesitate to reach out if there is anything that we can do to support you along the way.

Ruby からの回答

2024年10月18日

Happy 6th month anniversary! Thank you so much for sharing your experience in your generous 5 star review! Ruby is thrilled to be your chosen partner as you’re getting things off the ground. Our team works hard to keep things simple, so thank you for the feedback that your setup was a breeze! We are excited to hear that the service has allowed you to stay focus on job walks without missing a beat. As our partner we love that you’ve been able to tailor your scripts personalizing them to the market – making it feel like we’re truly an extension of your team! It's great to hear that the reporting tools have been helpful, providing real time data at your fingertips. Our plans allow for flexibility to switch to a plan that is better suited to your needs once we had enough data to support these strategic decisions. We will keep working hard to support your business, and we’re excited to see what the future holds! We look forward to many years together.

Ruby からの回答

2024年10月15日

Sondra, thank you so much for the 5 star review! At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Bridgette! We agree she’s a delight! We are honored to be your trusted partner. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to many years ahead.

Ruby からの回答

2024年10月15日

Thanks for your glowing feedback, Mr. Galatsianos! We are proud to be your selected partner. Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to a long partnership.

Ruby からの回答

2024年8月13日

Thanks for your glowing feedback, Mr. Owens! At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We believe happiness has a ripple effect, we know that the success of your customers starts with that of our own. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年7月16日

Torie, thank you for sharing your feedback. We believe it's essential to provide additional context to ensure a fair understanding of the situation.

In the fall of 2023 we enhanced our technology. During this migration we were unable to transfer your current payment method on file, and began our attempts to contact you. We have documentation of our Account Receivable payment specialists and Billing Support Specialists making multiple attempts to connect with you by email and phone. These connections attempts were made on 10/27/23, 11/20/23, 11/28/23, 12/15/23, 12/26/23, 12/28/23, 1/24/24, 2/7/24, 2/14/24, 2/20/24, and 2/28/24. The only response we received was in response to the email sent on 02/28/24 indicating you had attempted to cancel your account online.

When our team was unsuccessful in reaching you on the phone, follow up communication was sent by email 03/05/24 advising you that we did not see any record of a cancellation request in our system. As an auto pay customer, per our terms of use to upgrade, downgrade or cancel the Services you have selected, you would need to contact Ruby by email billing@ruby.com or by calling 866-611-7829. At this time you were advised that, your service will be available through March 23rd. At the end of that day, your Ruby Receptionists forwarding numbers would be routed to a disconnect notice. Included was the advisory that you were welcome to continue using Ruby until then. During the course this series of communication we continued to receive and handle your calls, as you had continued to publish your Ruby forwarding number. As per our commitment at the end of day 03/23/24, we disconnected the phone line and made a final attempt to contact you 03/28/24.

While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved.

Ruby からの回答

2024年6月25日

Daniel, thank you for taking the time to share your experience with us. At Ruby, we’re all about making small business owners’ lives easier. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. Please reach out to us as there may be opportunity to support you in your desired outcomes. We appreciate your trust in us and look forward to a long partnership.

Ruby からの回答

2024年6月14日

Thank you so much for the 5 star review!

Ruby からの回答

2024年6月14日

Thanks for your glowing feedback, Mr. Johnson! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.

Ruby からの回答

2024年6月14日

Thank you for choosing us Mikinzie. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年6月12日

Taylor, thank you for taking the time to share your experience! Your support is greatly appreciated and we are thrilled you're loving our service. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support!