Ruby レビュー 834

Ruby からの回答

2024年6月12日

Thanks for your glowing feedback, Mr. Norris! At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We believe happiness has a ripple effect, we know that the success of your customers starts with that of our own. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年6月12日

Thank you for your kind words! At Ruby, we're dedicated to tailoring our services to fit your unique business needs. Our team ensures seamless communication with our 24/7 legal virtual receptionists and live chat. Whether lead screening and performing new client intake, or schedule appointments, we strive to creating meaningful connections with the people you serve. We appreciate your recognition of our efforts to deliver exceptional service. Ruby is ready to help whenever and however you need us.

Ruby からの回答

2024年6月12日

Mr. Bensoussan, we are sorry to hear that you had a poor experience. We take pride in being the leading virtual receptionist team for small businesses and were disappointed to learn we fell short of our brand promise. We would like to assure you that this is not a typical experience for our clients or the small businesses that we serve. We’ve taken immediate steps to ensure that this doesn't happen again and that our quality of service is preserved. We would love the opportunity to discuss this further with you and invite you to connect with a member of our Customer Happiness team at 844-311-7829.

Ruby からの回答

2024年3月20日

Thank you so much for the 5 star review! It's wonderful to hear that you've had such a positive experience partnering with Ruby. We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. If you have any questions or feedback in the future, do not hesitate to reach out, You can count on us to provide recommendations and solutions for your small business.

Ruby からの回答

2024年3月19日

Thank you, it means a lot that you took the time to share your glowing review. We're delighted you're loving our service. We will for sure pass along to Gina! We agree, she is a wonderful asset to our team! It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年3月15日

Thank you Nicole, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. You are right, it’s how we operate, we are more than an answering service—we’re an extension of your team invested in the long-term success of your business. Our technology ensures we don’t waste anyone’s time, with the app, our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.

Ruby からの回答

2024年3月15日

Christine, thank you for taking the time to share your experience with us. At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Bridgette! We agree she’s a delight! We are honored to be trusted to support your various branches – ensuring nothing falls through the cracks. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to a long partnership

Ruby からの回答

2024年3月15日

George your personalized feedback is so appreciated, thank you! It’s an honor to be trusted as the voice of Garner, Adams & Associates. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. Receiving feedback like this is a testament to this in action. We’ve already passed the feedback along to Gina and she was over the moon to hear how delighted you all have been. She also mentioned really enjoying connecting with you as well. If there is every anything we can do please let us know, exceptional service is only one call away.

Ruby からの回答

2024年3月15日

Nica we appreciate your kind words. We are committed to providing exceptional experiences—and a friendly, human touch—for customer just like you. Our virtual receptionists go through 120 hours of training in empathetic service, conflict resolution, and active listening before ever interacting with your customers. Thank you for your feedback.

Ruby からの回答

2024年3月15日

Thank you for taking the time to share your feedback. We are proud to be your chosen partner Maryann. Our virtual receptionists are more than just communication experts—they’re also experts at helping your business identify
and respond to new opportunities. We know how hard you work for your customers, you can rely on Ruby to create the kinds of personal connections to represent you in the best light and make great first impressions.

Ruby からの回答

2024年3月15日

Thank you for choosing us Rosanna. Welcome aboard! We will be sure to share your glowing review with Bridgette. Sharing your experience means so much to us! We are delighted you are loving the app. At Ruby, we’re all about making small business owners’ lives easier. We're always striving to improve, and in the spirit of innovation and growth, we are regularly releasing new features. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby からの回答

2024年3月15日

Thank you for choosing Ruby to help with the launch of your business last year. We're delighted to hear that our services and solutions are working great for your small business. Your kind words are a testament to our great team of Rubys and we look forward to our continued partnership!

Ruby からの回答

2024年3月15日

lison, thank you for taking the time to share your experience! Your support is greatly appreciated and we are thrilled you're loving our service. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support!

Ruby からの回答

2024年3月13日

Thanks for your glowing feedback, Mr. Goldfarb! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.

Ruby からの回答

2024年3月8日

Thank you for sharing your feedback. Hearing directly from our customers allows us to understand and address concerns. We work very hard to service our customers and to provide them with a service that promptly answers their calls. Over the last year, we've enhanced our technology to better meet the needs of our business, and we have been able to extend this visibility to our frontline staff. This means that our frontline teams are only actively on calls 80% of the time they are logged in, meaning that the average receptionist is idling approximately 20% of their shift. While we still adhere to standards and goals, we additionally support time off the phones for unexpected time away – the goal is to allow for both our customers and our employees to be well served. We are happy to provide additional clarification on any or all of the above. Please feel free to reach out to us.

Ruby からの回答

2024年3月8日

Sylvio, it appears that you have us confused with another company, we are not a Multi-Level Marketing company (MLM) which it appears you are speaking to. We are a live virtual receptionist service proud to have all of our Rubys 100% based in the United States.

Ruby からの回答

2024年3月8日

Dr. Kris, although we appreciate all reviews, it is clear that you may have had personal relationships with former management. From reading through your depiction of events, it is clear they may have not told you the whole story. When your company initially reached out with concerns, our team did respond. We placed calls to you, your office staff and followed up by sending numerous emails to which we received no response. As we continued to investigate, we learned that internal changes were made to your organization, unfortunately these were not shared with us. This alone was the cause of mishandling/misrouting of calls you experienced. Carefully reviewing at your history with Ruby, this is not the first time that you have moved your calls as a result of predominant to changes within your organization.

Ruby からの回答

2024年3月7日

Lance, Thank you for taking the time to outline your concerns, the voice of our customers is important to us. Our live virtual receptionists are available 24 hours a day, 7 days a week and our charges are based on the number of engaged chats or receptionist minutes used per billing cycle. Rather than paying for a dedicated Receptionist, our plans allow for flexibility if you find you’re using more or fewer chats/minutes than are recommended for your current plan. With our experience based on the number of engaged chats or receptionist minutes used is the most effective for our clients. A review is complete with customers routinely to ensure they are on the most economical plan for their usage. We would appreciate the opportunity to have a discussion with you to better understand the steps that were or were not taken to return your call, and any outstanding balance that may be on your account.

Ruby からの回答

2023年10月9日

Thank you for providing this candid feedback with us.

We welcome the opportunity to support you further. If you would like to further discuss your feedback , please don't hesitate to reach out.

Ruby からの回答

2023年9月13日

Thank you for providing this candid feedback with us. Customer feedback is important for us to grow and evolve our processes and we appreciate you taking the time to tell us about your experience.

We welcome the opportunity to support you further. If you have any further feedback or questions, please don't hesitate to reach out.