Rushedpassport レビュー 

336
•
TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The service at Rushedpassport was a fantastic experience. From the website, to the experts guiding me along the way, I received my Passport in record time. Each member was a text or email away and... もっと見る

5つ星のうち5の評価

Amanda was very responsive to my chats and was prompt will call backs to provide me details for the process. I felt confident after speaking with Amanda that I would get my passport back in time for... もっと見る

5つ星のうち4の評価

the representatives were very prompt and available, as well as courteous. I gave four stars rather than five due to the initial lack of clarity about the steps and their progression. possibly this wa... もっと見る

企業が回答しました

5つ星のうち5の評価

Amanda F. was absolutely amazing! She was my point of contact from the very start. Amanda was responsive, understanding, professional and kind. I just want to say that Amanda and the team at Rushedpas... もっと見る

企業情報

  1. ビザ・パスポート事務所

当該企業による記述

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

336件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 61%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(336)

過去12か月のレビュー数: 221件

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5つ星のうち5の評価

Rushed Passport is the most amazing organization

I cannot say enough outstanding things about this company. They were absolutely amazing. I had a trip planned to Aruba for three months and thought my passport expired in 2028 when it actually expired in 2026, 2 weeks before my flight was scheduled. I was totally stressed and upset. There are no offices in Florida and thought I was out of luck until I found this organizarion Rushed passport worked with me to get them all necessary documents and I got state department approval 3 days later. My new passport just arrived and I’m heading to Aruba next week. I can’t thank them enough. I am so very grateful!!!

2026年1月12日
自発的なレビュー
5つ星のうち5の評価

If I can give 100 stars I would

If I can give 100 stars I would. I was very skeptical at first and hesitant. I didn’t realize my passport was expiring before the 6 month point after booking a trip and was very stressed out. Definitely worth every penny for this process. Came the exact day it was expected. Great customer service. Kobe is as On top of everything and made it stress free.

2026年1月9日
自発的なレビュー
5つ星のうち1の評価

Scammed me

I paid $565 for a rushed passport from this company. I submitted all my documents and they made me an appt at the post office. I went to it and the post office said they cant do it their. I called rushed passport and put them on the phone with the lady at the post office and the post office would not do it. I asked for my money back from rushed passport and they said it was not refundable after they made the appointment. I asked to talk to a manager and they said my request to talk to a manager was denied. They stole my money and refused to talk to me. They did nothing.

2025年12月1日
自発的なレビュー
Rushedpassport ロゴ

Rushedpassport からの回答

Hi Justin, thank you for taking the time to share your experience. We truly understand how stressful passport matters can be—especially when travel timelines are tight—and we’re sorry this situation felt frustrating.

When Justin contacted us from the acceptance facility, one of our senior specialists was actively assisting both Justin and the passport clerk in real time. She was in the process of explaining the hand-carry courier submission, a State Department–approved method that allows documents to be securely forwarded to a regional passport agency and personally delivered by a registered courier under a signed Letter of Authorization. This process is specifically designed to provide significantly faster processing than standard post office timelines.

On rare occasions—well under 5% of cases—an individual clerk may be unfamiliar with this courier-supported submission. When that happens, our team routinely resolves it by providing the clerk with official supporting documentation or, if preferred, quickly redirecting the applicant to a nearby acceptance facility that is comfortable processing courier applications. In almost all cases, this results in a smooth continuation of service and the promised timeline remaining intact.

In this instance, the call unfortunately ended before our specialist could finish clarifying the process or present those immediate alternatives. Shortly afterward, we received a request to cancel the order. Because the conversation ended mid-assistance, we were not given the opportunity to complete the resolution that would have allowed us to continue supporting the application as intended.

Our goal is always to guide clients through every step and ensure they are never left without a path forward. We regret that we were unable to complete the assistance we were actively providing, and we sincerely wish this experience had concluded differently.

We appreciate the feedback and wish Justin all the best moving forward.

5つ星のうち5の評価

Fantastic Service from this Company

Fantastic Service from this Company - Better than I expected - Actual Human Beings available throughout the process to answer all questions or concerns, to help guide me through the process, and to make sure that all resulted in a successful outcome. I highly recommend this company.

2026年1月5日
自発的なレビュー
5つ星のうち5の評価

Positive Experience

Quick and smooth process. Well organized and saved me from traveling in person to San Francisco or Denver to process immediately. The representative assigned, Ana B., communicated well, timely, and pleasant.

2026年1月6日
自発的なレビュー
5つ星のうち5の評価

Wayyyyyy better than wasting my whole…

Wayyyyyy better than wasting my whole day at an agency and waiting in line or waiting like 2-3 months from the post office. The closest agency to me is 2 hours away, so that's 4 hours JUST IN DRIVING! Not to mention taking off work, and waiting around all day. These guys got my passport within 1 week delivered right to my doorstep and did everything online! Will ALWAYS use again in the future.. Wish I knew this existed a long time ago

2026年1月8日
自発的なレビュー
5つ星のうち5の評価

These guys were great

These guys were great! Much better than the post office and much faster. Used post office before and was a complete nightmare. I also got my passport weeks faster than the post office could. Thank you

2026年1月5日
自発的なレビュー
5つ星のうち5の評価

Exceeded my expectations

The process was seamless, and the entire team was extremely helpful when I needed to renew my lost passport days before traveling. When most organizations are closed during the holiday season, Rushedpassport.com was there for me.

2025年12月23日
自発的なレビュー
5つ星のうち1の評価

Go to the Post Office in person only

My refund was not promptly returned. I had to call twice after the 7-10 business days passed before I got another email confirming it hit my bank account. The confirmation also showed the full amount but received $100 less. Go to the Post Office in person only. They are half the price. I was treated with respect and no hidden fees. When I needed to cancel Rushed Passports withheld $100 cancellation fee although I have an email confirming the total. The reason I canceled was because they kept coming up with additional fees. No manager is available to discuss this matter with. Scammers.

2025年12月2日
自発的なレビュー
Rushedpassport ロゴ

Rushedpassport からの回答

Hi Marc, thank you for sharing your experience. We’re truly sorry that this process felt frustrating, and we appreciate the chance to clarify and provide additional context.

Our service is specifically for travelers who need their passport significantly faster than standard options. Even when expedited through the Post Office, current processing times are typically 8–12 weeks. As a registered passport courier, we work directly with regional passport facilities and go in person on a client’s behalf, which is what allows us to obtain passports in under a week in many eligible cases. This is what clients are paying for when choosing our service.

When you placed your order, our team spent considerable time assisting you—answering multiple calls, reviewing your application, explaining the process, and preparing your case. We also provided a complimentary provisional travel itinerary, which normally carries a cost for us, in an effort to help you continue without any additional charge.

When you later decided to cancel—completely understandable as plans can change—the work had already been completed and certain expenses had already been incurred. For that reason, a partial cancellation fee was applied to cover the services and costs already provided. All remaining funds were promptly refunded.

We want to clarify that government passport fees are required regardless of whether a passport is expedited or processed through the Post Office. Our fee is strictly for expediting and courier services, not for the passport itself.

We never want anyone to feel misled, and we truly regret if our service wasn’t the right fit for your situation. If you would like to discuss this further, we would be happy to review everything again with you directly.

Thank you for your time, and we wish you the very best with your future travel plans.

— Rushed Passport Team

5つ星のうち1の評価

DO NOT DO IT

DO. NOT. DO. IT. I started the process of ordering my passport and during the middle of my application decided to go a different route and not through Rushed Passport. I did not order nor buy a single item from them and they still charged my bank account almost $500. It has been 3 weeks and I still haven’t received a refund. They make an excuse everytime I call. It’s not worth it. I went to a passport agency in person and walked out with it the same day and it was 3 times cheaper.

2025年12月6日
自発的なレビュー
Rushedpassport ロゴ

Rushedpassport からの回答

Thank you so much for taking the time to share your feedback. We’re truly sorry for the frustration and stress this experience caused, and we completely understand how upsetting this situation must have felt.

We do want to gently let you know that a full refund was already issued to you on December 26, back to your original payment method. If you haven’t seen it reflected yet, we kindly encourage you to reach out to us directly so we can gladly provide confirmation or assist with anything your bank may need.

We also want to clarify that same-day passport services are typically only available to applicants who live very close to a regional passport agency and are able to secure and attend an in-person appointment themselves. Our service is designed for travelers who cannot easily do that — in those cases, you’re paying for an authorized courier to go on your behalf, saving you the time, travel, and uncertainty of navigating the process alone.

We truly regret any confusion along the way and appreciate the opportunity to explain. Please don’t hesitate to contact us — we would be more than happy to assist you further and ensure everything is fully resolved to your satisfaction. Wishing you the very best in your travels ahead.

5つ星のうち5の評価

Freaking awesome!

Awesome! To say the least. I needed this passport in the worst way! Rushed came through with the WIN! Highly recommended! Easy process and customer service was top notch! Nothing bad to say at all!!!! Thank you!

2025年12月23日
自発的なレビュー
5つ星のうち5の評価

Service was extremely impressive

Service was extremely impressive. Whilst you dealt with a number of different people, all of them knew about my situation and treated me with the same sense of urgency. Yes, its a pricey service, but I caused the problem and they easily solved it for me. Worth the cost!

2025年12月12日
自発的なレビュー
5つ星のうち5の評価

I had an excellent experience with the…

I had an excellent experience with the rushed passport service. The team was extremely professional and knowledgeable, especially when it came to preparing and reviewing all required documents. They took the time to clearly explain each step of the process, which made everything stress-free and easy to understand.
Their follow-up was outstanding—they stayed in constant communication and ensured everything was moving on schedule. Most importantly, they met the deadline exactly as promised. I truly appreciate their efficiency, attention to detail, and commitment to customer service. I highly recommend their services to anyone who needs a passport urgently.

2025年12月19日
自発的なレビュー
5つ星のうち5の評価

Outstanding Service – Highly Recommend!

I had an excellent experience with Rush Passports, especially thanks to the white-glove assistance provided by Amanda. She was incredibly helpful, responsive, and professional throughout the entire process. The service was fast, efficient, and stress-free.

Amanda kept us informed at every step, clearly explaining what was needed and providing timely updates, which gave us great peace of mind. Her attention to detail and commitment to customer service truly stood out.

If you need expedited passport services, I highly recommend Rush Passports and specifically Amanda’s white-glove service. It was worth every penny!

2025年12月12日
自発的なレビュー
5つ星のうち5の評価

Reviews are correct and service speaks…

Reviews are correct and service speaks for itself. Upfront with delivery dates even with the holidays they are guaranteed when they said so. Actually got it faster than they said I would. If you need a passport expedited, id go nowhere else. Extremely nice and helpful and walked me through everything step by step to make sure there were no mistakes. Will definitely use again when needed. 10/10

2025年12月16日
自発的なレビュー

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