Rust-Oleum Colours レビュヌ 

308
•
TrustScore 5段階評䟡の3.5

3.5

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5぀星のうち5の評䟡

I was initially sent the wrong paint (right colour, just the wrong type) easy mistake. I raised this with customer service and they immediately sent me the correct paint, with no hassle. Raised compla... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I am really shocked to see the low rating as Rust Oleum have been beyond exceptional with their customer service. I accidentally mixed up my address due to a recent move, and they were so kind an... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Exceptional customer service. Easy to contact and quick to respond to queries. The company quickly resolved a query and even helped facilitate an exchange for me. The service I received was outsta... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

If I could leave a 0 review I would. I received the incorrect paint on 28th August and they have ignored all attempts to get it corrected. They just send a 'holding' response and you'll never hear fro... もっず芋る

䌁業が回答したした

䌁業情報

  1. 塗料店
  2. ・
  3. 塗料補造業者

圓該䌁業による蚘述

Rust-Oleum is a decorative paint brand with a mission of inspiring you to pick up a paint brush and make it yours. Since the formation of Rust-Oleum Corporation in 1921 the business has grown into a worldwide provider of decorative and protective paints and coatings for both home and industrial use. Whilst Rust-Oleum is still renowned for producing the rust-fighting formula that started it all, it is now equally famous for its aerosol spray and decorative home and furniture paints.


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3.5

たあたあ

TrustScore 5段階評䟡の3.5

308件のレビュヌ

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3.5

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5぀星のうち5の評䟡

Fast delivery and excellent products

Fast delivery and excellent products. I bought the kitchen tile paint and kitchen cupboard paint. I needed two coats of each for a smooth rich finish. Can’t fault either item or the online purchase/delivery process.

2025幎3月25日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

Thank you for your kind feedback, that is great to hear!

Kind regards
Rust-Oleum Colours

5぀星のうち3の評䟡

I’ve been using their lime wash paint


I’ve been using their lime wash paint which is amazing! The effect it creates is gorgeous.
However I quickly realised I’d need an additional tin to finish. They sent me a totally different type of paint and colour to what I ordered. There’s no contact number so you have to email, they don’t appear to have any customer service on weekends.
Update: I finally received a reply, they then asked for photos of what was sent by mistake. The replacement is due to be delivered Wednesday. So 5 days since I raised the error, not the best customer service especially when the error is caused their end.

2025幎3月28日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

I'm sorry to hear there was an issue with your order. I've spoken to our customer support team and they are going to contact you immediately with regards to a replacement.

My apologies for any inconvenience caused.

Kind regards
Rust-Oleum Colours

5぀星のうち1の評䟡

It's not next day delivery, it's 48 hours delivery if you're lucky!

The customer service is pretty poor. I was desperate for the paint to finish a job, and thought next day delivery would mean just that. However, I ordered the paint on Monday morning, and then it eventually turned up on Wednesday at 5pm.
Customer service is only available by email (no phone number), and even though I contacted them a couple of times, they eventually got back to me after the delivery had been made, with little apology. Very disappointing service.

- In response to their reply - Courier information states that it was dispatched on  Tue 3/25/2025 01:43 PM - If the courier picked it up 24 hours late, then there is no reason why the company couldn't have sent an email with an apology. In addition, courier issues (which I question) doesn't explain why they didn't reply to the webform message and 2 emails I sent.
The fact that there is an apology on here, and no communication directly to myself, speaks volumes about their customer service.
p.s. I'm normally a pretty chilled, easy going person but occassionally I get incensed by a company's lack of professionalism - this is one of those times.

2025幎3月26日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi Bianca

I'm so sorry to read your order didn't arrive on time, I completely understand your disappointment. This isn't the service we want for our customers and we sincerely apologise for the inconvenience caused by the delay.

Whilst your order was despatched and left us on time, unfortunately on this occasion there was a delay with the courier network, which was out of our control.

Our apologies again for the inconvenience.


Kind regards
Rust-Oleum Colours

5぀星のうち1の評䟡

Beware colours not as pictures on tins

Beware, Paint was nothing like the greeny grey colour on the tin, (winter gray) was just white. could never buy again and cant take back as tin was so hard to open metal all prised up around edge.

2025幎3月17日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

I'm sorry to hear there was an issue with your paint.

Please contact us directly and we will investigate this further for you.

Kind regards
Rust-Oleum Colours

5぀星のうち4の評䟡

We're using the kitchen cupboard paint


We're using the kitchen cupboard paint to paint the utility room and panelling and it seems really durable and goes on like an absolute dream.

Delivery seems mixed. One time we had Amazon fulfilment delivered within 2 days and this time we are getting FedEx within 3 days. I am in the Highlands and Amazon shipping is amazing here but never had FedEx before. But getting paint here within 2 days is very impressive.

We also used the kitchen floor grout paint and it's not very durable around the sink area which is where we have the most foot traffic. Ive had to redo it three times in a year but the rest of the room has lasted quite well.

2025幎3月15日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

Thank you for your feedback.

Our Kitchen Cupboard paint is a customer favourite and I'm pleased you found it easy to work with.

With regards to your grout paint, please contact us directly and we will certainly look into that further for you.

Kind regards
Rust-Oleum Colours

5぀星のうち5の評䟡

Impressive products and service

I have used Rust Oleum for odd jobs around the house but decided to makeover the kitchen using their cupboard paint. I had high gloss cabinets and was worried that the paint wouldn’t ‘stick’ but, with some prep beforehand, all looks good. I did order more paint for the kitchen ‘sides’ but the wrong paint was delivered and I sent a photo across to their Customer Services. A very fast response was received offering a replacement or full refund. Customer service at its best. Great products and great service.

2025幎2月25日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Thank you for your kind feedback, we're very pleased that you're happy with your paint, your completed project and the service you received. That is great to hear!

Kind regards,
Rust-Oleum Colours

5぀星のうち5の評䟡

Great service with a quick delivery

Great service with a quick delivery, I was extremely impressed when my paint arrived next day. However I did have a query with the colour likeness of my paint so contacted Kris at Rustoleum who was very helpful. Thank you

2025幎1月25日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi there,

Thank you so much for your kind feedback. We are extremely pleased that you are happy with your paint, and with the service that you received. That is great to hear.

We hope to see you again!

Kind regards
Rust-Oleum Colours

5぀星のうち5の評䟡

Perfect repair job

I only needed a small amount to patch up some corners which had chipped off the the kitchen doors. The small sachet was enough to do the whole job, and some left. The colour was perfect, and I only needed to do a few layers to build up the thickness. Dries quickly too.

2025幎1月25日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi there,

Thank you so much for your kind words. We are extremely pleased that you were happy with your paint and that you found the perfect colour.

Kind regards
Rust-Oleum Colours

5぀星のうち1の評䟡

Absolutely, shambles

Absolutely, a shambles of an organisation. Having to work hard now to get my money from their ridiculous business processes that place the customer at a distinct disadvantage. I would wholeheartedly wouldn’t not recommend placing an order with this unscrupulous unprofessional shambles of the way they treat orders.

2025幎1月13日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

I'm sorry to read that you are unhappy with the service you have received. I have read through your correspondence with our customer service advisor and I have emailed you directly.

Kind regards
Rust-Oleum Colours

5぀星のうち5の評䟡

I've tried many specialist paints over


I've tried many specialist paints over the years, and a standout for me has been Rustoleum's Kitchen Cabinet paint. It lays on the surface really nicely with a mini roller. The anti-scratch formula is a really nice touch and with it being water-based, cleanup is a doddle. The composition of this specific paint has been really well thought-out. Top marks :)

2025幎1月13日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi there,

Thank you so much for your kind review. We are extremely pleased that you are happy with your paint!

Kind regards
Rust-Oleum Colours

5぀星のうち1の評䟡

Lacking customer care

As mentioned by other reviewers the returns process is disappointing, though it's my legal right to return Rustoleum sent me a laundry list of requirements and even requested photos as 'proof' of original condition for a delivery I had only just received. The company ships through Amazon so returns labels should be provided yet are not. I will not use nor recommend the brand going forward which is a shame since I went out of my way to get Rustoleum in particular for renovation.

2025幎1月13日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

I'm sorry to hear you are not happy with our returns policy.

Please can you contact us directly with your order number so we can look into this further for you.

Kind regards
Rust-Oleum Colours

5぀星のうち3の評䟡

Next day delivery claim is false

Next day delivery claim is false. Never had an issue with Rustoleum paints - they are great. Just beware that the next day delivery claims on the website are not entirely truthful - we placed our order at 9am in the morning, tracking number was issued quickly, but upon checking it immediately stated ‘3 day delivery’ with expected arrival date 3 days in future. Bit frustrating as we decided to order from website based on this claim - would have driven to shop otherwise as we needed the paint this week.

2025幎1月8日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

I'm sorry to hear there was an issue with your delivery. We do offer next day delivery on orders received before 4pm, and we are sorry that on this occasion that did not happen.

We've emailed you directly for further information.

Kind regards
Rust-Oleum Colours

5぀星のうち1の評䟡

Dishonest

I would give a good review if the return process wasn't so bad the return was received and signed for but they still won't acknowledge or process refund that cost me 6.75 to return at my own cost as they don't give you a returns free this is customer service at its worst for an order I placed on Christmas morning went on to cancel boxing day sent me acknowledge it then sent it anyway knowing I'd have to pay to send it bk.

2024幎12月25日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

I'm sorry to hear you are not happy with the customer service you have received. I have sent you a direct message.

Kind regards
Rust-Oleum Colours

5぀星のうち5の評䟡

Reply to question

Great to have a reply with specific advice about my project. Thank you

2024幎12月25日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Thank you for your comments. We are happy to have helped.

Happy painting!

Rust-Oleum Colours

5぀星のうち5の評䟡

Transformed a slate floor

Excellent choice of colours, especially loved the chalky finish. The paint is very durable, I've used it on a kitchen floor.
I used it to completly revamp a tired, dark out dated slate floor that had been down for over 20years.
I used a mixture of colours to give it a natural stone finish. The transformation is amazing. To have taken the floor up and replaced it would have cost a fortune. But it now looks like a newly layed stone floor. I used warm beige and pale grey slate colours.
The paint had a good consistency and adhered well. It only needed one coat. I worked with different colours at the same time.
I am very impressed and would recommend. The paints arrived very quickly too.
Very satisfied customer!

2024幎11月23日
自発的なレビュヌ
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi Rebecca,

Thanks so much for the review and we're pleased you love our paint! We've seen the images and they do indeed look amazing.

Wishing you all the best in the new year,

Team Rust-Oleum Colours

5぀星のうち5の評䟡

Paint

Excellent from ordering to delivery. Quality product would recommend

2024幎11月24日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi

Thank you for your positive feedback.

Kind regards
Rust-Oleum Colours

5぀星のうち5の評䟡

Beautiful paint

Beautiful paint, went on so easy. I’m now looking at other colours.
My Welsh dresser looks like a brand new piece of furniture.

2024幎11月24日
Rust-Oleum Colours ロゎ

Rust-Oleum Colours からの回答

Hi there,

Thanks so much for your kind review. We're pleased we've been able to help refresh your furniture.

Kind regards
Rust-Oleum Colours

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