Ruze Shoes レビュー 

I wish I could give zero stars.

I ordered a specific pair of shoes from Ruze Shoes. What arrived was a completely different product — not even remotely close to what I paid for. I immediately contacted customer service with photographic proof.

What followed was one of the worst customer service experiences I have ever had.

Their first response? Offering me a 15% refund to keep shoes I never ordered and never wanted. An insult disguised as a solution.

When I rejected that and asked for the correct pair and a prepaid return label — the legal and moral minimum when a company ships the wrong product — they sent a copy-pasted template directing me to a return portal. No accountability. No real answer. Just deflection.

Then came the real gut punch: they expect an international customer in Norway to personally pay for return shipping to California. For THEIR mistake. And if I return the shoes, I permanently lose every dollar I already paid in shipping fees, customs duties, and import taxes on the wrong package. Money I will never get back.

The bottom line is simple: as the customer, I lose money no matter what I do. Either I keep shoes I never ordered, or I return them and absorb significant financial losses in fees and taxes that Ruze Shoes has zero intention of reimbursing. This is not an accident — this is a business model designed to make international customers give up.

I deeply regret not checking Google Reviews and Trustpilot before placing my order. I am far from alone in this experience — countless other customers describe identical situations. Read those reviews before you consider buying anything from this company.

Ruze Shoes sent me the wrong product, refused to make it right, and made sure I would lose money either way. Learn from my mistake — shop elsewhere.

After my shoes being lost within the shipping network for weeks and Ruze offering no help in getting my shoes to me, it has since been delivered back to their warehouse for over a week and they refuse to send them to me claiming that they will after they receive them. If they had an actual human checking their customer support, they’d notice it’s been in their possession for over a week. Absolutely scam of a company. Completely useless and a waste of my time and effort.

Not even an hour of wearing these shoes and the soles of them were separating from the shoe. I was at physical therapy and I fell because of this. My physical therapist made me take them off because they are such a hazard. I’m appalled by the customer service I’ve received as well. They wanted me to keep the shoes and they would give me a 15% refund… seriously?!? They are useless shoes! I want to return these and get a full refund but they’re giving me the run around. I highly recommend you don’t buy from this store! They sell defective shoes and refuse to make it right.

Horrible business ethics. My boots never arrived and this place will not refund my money. It’s been 6 weeks. They stole my money.

They did finally refund my money after contacting eBay and turning them in

i ordered 3 pair of boots for my husband, all of which were name brand and deeply discounted. The shipment arrived sooner than expected. The boots were all first-quality, fit true-to-size, in perfect condition and look great. The 3 pair of boots from Ruze cost less than a single pair at our local western store or department stores. Because I signed up for the loyalty club, I received a $10 coupon off a subsequent order of shoes for me. In order to avoid the cost and hassle of returning shoes that don't fit, I make sure to check the manufacturer's size charts. I order brands I am familiar with or compare the unknown brand fitting charts to the brands I know. So far, I am completely satisfied with my Ruze purchases. I note that some unhappy customers took issue with having to pay return shipping and restocking fees. These are common practices. The shoes are deeply discounted up front. The company has to cover their expense. Now, if the seller makes an error, that's something entirely different. When a carrier leaves a package at the wrong address, that's on the carrier--not the seller.

I ordered a pair of hiking shoes. Shoes are something where the fit is very important. The shoes I ordered didn't fit. Ruze charges $13 for return shipping no matter what. They charged me an additional $5.51 to get a refund. To avoid the additional fee you have to accept store credit. However, that can become a vicious cycle if the shoes don't fit again. I don't recommend purchasing from this company. Read the fine print on their return policy.

I ordered boots with skepticism . These boots were discontinued so I was worried something may not be 100% . Ruze had the last pair in my size that I could find. I received the boots brand new. I am happy.

So terrible, please do not buy from them. Shoes were not as described and it is IMPOSSIBLE to contact them.

I recently made my first purchase with Ruze Shoes, and while I liked the selection provided in their Mystery Box, the experience has been a total failure in customer service.

The Sizing Issue: The sizing is completely inconsistent with industry standards. I am a consistent size 9.5 in Nike, Reebok, Adidas, Saucony, and Puma, yet the 9.5 shoes Ruze sent are massive—closer to a size 10.5. I cannot wear a single pair.

The Broken Promise of "Return Care": Knowing a mystery box is a "final sale" risk, I proactively purchased the AfterShip Return Care add-on at checkout. Ruze’s own website explicitly states that "AfterShip Protection offers return care for customers." Despite this, Ruze refused to honor an exchange for a size 9.

The Policy Violation: When I reached out for help, they essentially said "too bad" and retroactively refunded the $5 protection fee to avoid honoring the service. This is a direct violation of AfterShip’s own terms, which state that once an order is marked as fulfilled, the protection is active and non-refundable. Ruze Shoes is selling a protection service they have no intention of providing, effectively taking customer money for "coverage" that they block in their system the moment you actually need it.

Conclusion: I wasn't asking for my money back; I was asking to be a customer and swap for a size that fits. Instead, Ruze chose to void a paid service contract to avoid a simple exchange. First-time buyers beware: their "Return Care" is a phantom service that won't protect you if the product they send is unwearable.

UPDATE — March 5, 2026: Ruze Shoes replied to this review 3 days ago promising to "be in touch soon" to find a solution. As of today, I have received zero communication from them. It appears the public response was purely for optics, as they still have not addressed the fact that they charged me for "Return Care" protection and then retroactively refunded it to avoid honoring an exchange. Their "dedication to a solution" remains invisible.

I purchased $260 Bed Stu boots. On the day of planned delivery Ontrak (Ruze’s delivery agent) said delivery was failed, couldn’t find address?! Then no contact for 2 days. Ruze told me to contact Ontrak. Ruze has no concern once the boots leave their facility. BUYER BEWARE. That is irresponsible on their part. Don’t Gamble with Ruze or is it Ruseor is it Rude.

I'm a regular customer and love all the deals!

I've ordered from this store 3 times and all went smoothly, all shoes as described on the website. If you visit the website often enough you will get excellent deals from branded quality shoes! I may get addicted to this store as there's too many good deals to be had. I highly recommend this store. Huge plus is the free postage and EXCELLENT customer service!!!

I have purchased 5 pairs of shoes from RUZE over the past two years. All of the shoes were as described on their website. They were shipped within 24 hours and I received them at my house within 3 days of when I ordered them. If I need more information on a product I can call RUZE and a real live person answers the phone to answer my question.

I only gave it a 1 star because I couldnt give it a no star rating.. but buyer beware!!! I ordered boots for my boyfriend 3 weeks ago and the date they were supposed to be here was 5 days ago..theb I get an email from the company stating that they will be arriving by 9pm yesterday..wrong again I have yet to recieve the boots..
To top it all off I emailed the company amd the emailed email back with a tracking number thats it.. no apology, nothing explaining what happened, no discount or refund options. Nope just a straight tracking number to track where the boots are.. no help at all bc I knw where they are.. they arnt at my house. I sent a 2nd email demanding my refund well see what happens now.
But trust and believe me when I say stay away.. go somewhere else spend the extra money bc this is a scam or something.

Would rate 0 stars if I could. Ordered shoes through eBay and was sent a balaclava instead. 3 days of trying to contact them with zero response and eBay not getting involved. Scam company. AVOID!

Good shopping site. Terrible partner used for delivery. The USPS, FedEx and UPS all can find my home in a neighborhood that's 18 months old. Ontrac claimed my address was "incomplete" when it's own software or GPS is outdated. After I gave Ontrac an alternative address, my shoes arrived 21 days after shipping. Ontrac, owned by Lasership, is terrible.

False advertisement of products. Listings say leather when they are all man-made materials. Incorrect brand listed on items. Canceled orders yet items still listed as available on website. terrible slow customer service response. Scammers that try to keep your money instead of processing a return.

Update to initial review. Company responds indicating they will reach out to resolve any issues. Another lie and scam. There has been no reach out or solution of any kind to their scamming model.

Not even 1 star I ordered boots for my son
Said delivered but picture they took is not my house by a shipping vendor no one has ever heard of
I contacted ruze
they said oh well sorry do not buy from them because they could care less if u got the item just that you paid for it

Shoes are counterfeit

Poor value and customer service is non-existent. Email replies are from an unhelpful bot or AI and their phone is often not answered. The one time I spoke with a human, their English was so bad that I could not resolve my problem. I regret shopping at Ruze. (they responded below that they would contact me to address my concerns, but they have not)

I live in New Zealand and have ordered 5 pairs of shoes in 3 separate orders. Every purchase has Been sent out quickly and arrived in perfect condition and the correct product. I even queried one purchase to double check sizing and they responded very quickly.
I like the posts they do on TikTok so you can get a better idea of the products too.

Living at the bottom of the world means getting certain items can be hard. So I just wanted to say thank you guys so much for the international shipping allowing me to buy the things I want.