RWG Mobile レビュー 

made my sim inactive and unusable unable to send receive calls or texts or anything, that i regularly use rely on without any contact and ignore all emails.

RWG cancelled my sim midway through the 24 month term, without warning, and then refused to answer my several emails or answer the phone. I paid in advance for the 24 months, it worked ok for several months but then on Jan 1 2025 it stopped working and despite several emails they did not reply to explain. I had no way to contact them and had to switch away in order to continue using my phone and access my apps via 2FA which uses SMS. The SIM also never worked in Europe despite the plan including EU roaming, we tried in France, Belgium, Germany on several trips but it never worked once, and again despite contacting support several times we got no response. They do not answer the phone, you can test this yourself before buying. Emails will be ignored 9 times out of 10. Save yourself the headache and avoid this company.

Back in November 2024 I purchased upfront a SIM from this company for £45 and they promised to provide me with unlimited calls and text plus 5GB data for 12 months. Everything was fine until 3 days ago when all connection to the mobile network was lost. After emailing and finally managing to get through to the customer service yesterday morning, they confirmed that they were having technical problems during an upgrade, which is why I lost my service. The customer service person told me to be "patient", they were apparently working to make my service better. He didn't apologise or understand the impact of losing phone connectivity. He said the technical problems were affecting a lot of customers but did not offer any guarantee when I would have the network service back, only said I should have back by end of day or today. I called this morning again and explained the situation, this time customer service person slightly better, apologised and said I should have connection back very soon, and should try in 3 hours time. However, I still have no phone service, so been down for 3 days without service from them, which I already paid for.

This is a very immature company, be careful before you part your money buying anything from them.

Currently, I have received no signal for over a day. I have no estimate of when this will be fixed, despite trying to contact support. Phone support has told me that the outage is due to "upgrades" despite other people on the same network having no issues.

When I first got the sim, I was misled by the advertising. The "1GB per month" sim on the data only store page was excluded from BOGO free deal despite no clear indication on the page.

Bought a 1 quid traditional PAYG sim to test. The sim took well over a week to come which is pretty slow but I finally got it.

I put it in my unlocked mobile and it was working so I thought it's fine and tried to top up 5 quid using their website and this is when everything fell apart.

First the top up didn't go in the phone at all even though the money was taken from my bank. Then after a while I couldn't even use the phone it was coming up with the messages "failed" or "unfinished" whenever I tried to check my balance or make any phone calls etc...

Eventually I got the "Invalid Sim" message on my phone. I tried emailing, using social media and even phoning them all with no response.

So now I'm 6 quid down and I can probably whistle for a refund.

Shocking, beware!

Almost non-existent customer service. Ask to start a formal complaint and I have had no response for 12 days.

SIM card arrived without the pre-paid credit I'd paid for. Still no response to my email about that.

Added extra £5 credit and made a call successfully. Then two days later the SIM card stopped working entirely. Helpline gave some vague response that the SIM was fine and that here was some "backend problem" with the network. No indication of when it would be fixed and no apology.

Called back 6 hours later for an update and told to restart phone. Still no service.

So, my SIM has been out of action for over 24 hours and I have no idea what's going on.

All feels a bit generally sloppy too. The welcome letter tells you to email them to activate your SIM and when you do so they reply saying it's already activated. Automated responses to email enquiries include the wrong customer service number.

I would strongly caution against porting your number to them or signing up to a contract, as they clearly don't have a handle on the basics.

Cancelled an eSIM contract two months ago and they continue to take money as a reoccurring debt card payment.
Despite emails and getting a number for my enquiry I have had no further action from them.
Next move is to cancel at the bank

No response to emails, no one answers the phone! Absolutely useless.

Just don't sign any contract with these scammers! My phone died, I wanted to stop the monthly contract but there are no such options on line! And it is impossible to reach their office! I don't understand the point of having a contract with these scammers when there are many other similar telephony providers, which are not all reliable either, but the worst are more reliable than RWG Wales. The government should ban such scammers who do not allow people to suspend their monthly contract. I hardly use RWG Wales and now my phone is broken I wanted to temporarily suspend my monthly subscription, but that is impossible!
Apparently, when you have a small company, the owners want to increase their wealth in every way possible, so they cheat.
Once again, the government should take away the permission for such companies to provide such a poor quality service to customers!

The customer service line is just an automated message to say the number's changed. You ring that number and there's no connection to it. The SIM card doesn't connect to the network properly unless you chat online to someone there for them to finally sort it out half-an-hour into the chat. And then the credit is swallowed up by the data you didn't intend on using but thought it might have been the only way to kick the damn SIM into action. As soon as the advisor knew I was going to complain about the credit being taken for no good reason she disconnected the chat.
Shocking company but you get what you pay for I guess (or not in my case, as I didn't get anything but a headache). Avoid.

Very bad. Only using as a temporary, in-between SIM card while I swap to my new one. Haven’t had it for 2 full days yet and I can’t wait to get it out. Signal is awful- there’s either none whatsoever or one bar. The internet works then doesn’t. I can ring a number one day then the next day I can’t even though it’s the same number. This has made it awkward for me to log in/ out of work. I’ve had messages send/ come through with practically no signal, and messages fail to send with stronger signal. No one can ring me as it sends them straight to answer machine which I don’t use. I can’t ring anyone as it says the number isn’t connected. I haven’t got a clue what’s going on but it’s really terrible. I don’t know of any other provider this bad. I would never use them properly

Bought two SIM cards in November, one with the basic £1 credit, plus the other with their 1 year, 2GB bundle. Both cards arrived with £1 credit. Tried emailing them to get the bundle activated on my SIM. No email is ever answered, except by their automatic response with a reference number. Phone calls to their number reach a voicemail telling you their number has changed. Called the new number and got routed to a call centre where their call handlers struggled to find any record of my phone numbers or reference numbers, and promised to 'pass the issue on to their tech team who will sort it out tomorrow'. Needless to say, the tech team do nothing. Over two months, numerous emails and phone calls later, I just want a refund, but no one seems capable of actioning that either.
This has got to be the worst customer service I've ever seen in a mobile provider.

Same as many other reviews. Ordered data sim entered the APN etc but still doesnt work. Called customer service, no help at all. USELESS!

Ordered a SIM with £1 credit to test the signal. When it came it only had 8p on it and was no good. After emailing several times with no response I called their call centre and they were useless. I wouldn't recommend these at all

RWG offer attractive packages but customer service is non-existent.

Both my husband and I ported our 30-day contract numbers from RWG to an alternative provider offering WiFi calling. However RWG continue to bill us monthly despite no longer being customers and our contracts have ended.

My husband received an apology on one occasion and partial refund of the unauthorised payment but the following month RWG took full payments once again.

I haven't received any response at all to multiple emails and messages and the phone is never answered. Because payments are charged to a debit/credit card rather than direct debit, they cannot be cancelled easily. We are now having to seek chargebacks via our respective banks. Definitely not a company I could recommend.

Same as other reviewers. Ordered an eSIM last month. It didn't arrive. I will be contacting my CC company and asking for return of funds.

Same as other users, unable to get a sim swap done. No reply from customer services in four weeks. Awaiting a pac code. Will update once I receive one 16/01/2025