RWG Mobile レビュー 

RWG has gone downhill pretty darn quick. They are in breach of the rules of providing pac codes within minutes (eSIM on gamma). Not Gammas fault, just crap RWG as they are not a partner of Gamma anymore… someone pulled the plug?
Luckily I found a post about a contact email at gamma and got my PAC code within 1 hour of emailing them. Have now left and moved my number to another provider.
I still have another RWG sim which is on NOW platform and the text pac works so just getting a new pac every 30 days should the service fail.

they wont let you leave, good business model?

One the most helpful people I have encountered. And total satisfaction with the results

Cancelled my subscription the day I received my SIM, never activated. Yet the month later they took another payment, ignoring my emails too.

I purchased a 24 month sim on 30th March 2023, the Sim wasn't delivered or activated until early April, yet they cancelled the contract on 1st March stating I had used 24 months - needless to say, I have requested my PAC code and will be moving provider, the customer service person was not helpful at all, the service wasn't great either - AVOID

Edited: Calling DOES NOT work at all. CS non existant. I never had this problem with other SIMs in the same phone / places.
Support numbers don't work and you won't get a response via email, office is in Newport, it is a virtual office. There is no one there!!!
PAC code did not work. Unable to transfer number anywhere else.
Tried them for 2 weeks, not a good experience.
2FA texts are hit and miss too. Don't expect to do any banking when you need to.
Seems like a guy in a bedroom running a mobile operator.
OFCOM not interested - another ineffectual and useless UK regulator!!!!!
Comms Ombudsman say wait 8 weeks, then they can deal with it as complaint within 6 months!!
Unable to bank or do anything!
Resigned my self to the fact I'll lose contact with lots of people and spend months trying to change mobile number with every bank, business and friend.
***ENSURE YOU CALL OFCOM TO COMPLAIN ABOUT THIS COMPANY**
This may not help you directly, but will ensure others don't suffer the same fate. Companies like this need to be closed down by the regulators.
OFCOM knows nothing of this company being run by Now Mobile..............

Hi All, I agree with everything that has been said. From receiving a good service and response from the customer service to now totally abysmal. In fact a few weeks ago RWG went dark no service at all on three of my phones in different locations and customer service number ending as soon as it was called from any line, no apology or explanation (yes I know I'm being naïve in expecting an apology). Since then downhill fast. I'm wondering whether they are about to cease. Anyway regarding obtaining a PAC, I sent PAC to 65075 many times which did not work instead it returned the msg invalid port out code. Tried a number times. Emailed support, tumbleweed ! Called many times but waiting up to 30 mins and calls simply ended. However as I had a third sim tried and managed to get through to a human after a long wait and requested a PAC code, result! My tip is to keep trying as painful as it is and if you are fortunate to have another RWG sim, try from that number. Not guaranteed but worth a try if you still have the patience.

purchased a sim January 6th and was charged but the following month was charged again, in full inc. £9 p&p. After countless phone calls, as no sim had arrived, it finally arrived 2 months later. Failed to get a refund of the additional costs charged. Ended up cancelling contracts. £20 out of pocket.... BE WARNED

Currently trying to port my number but the PAC code doesn't come through. Tried to contact them via email many times since at least January, and submitted through their online form 2 weeks ago and got no response. What's going on? They used to be quick at this 1-2 years ago.

Another issue, since last year, for some reason it's really hard to make and receive calls. I've since switched to another sim and it works fine so i know it's not my phone that is causing the issue. I have yet to talk about this though.

I am grateful however for the sim i purchased years ago as it gives me a bite sized amount of minutes, texts and MBs monthly for free after an inital £5 top up but calls are pretty much useless right now.

Paid upfront, no SIM sent, no response to emails or online form contact, not much chance of a refund. From other reviews it looks like the company is struggling.

*Edit:
Three weeks later I still had no response, but managed to get a chargeback via my card. Rubbish.

I bought a 5gb add on two days ago to fill in when my local Spanish SIM expired yesterday. The status is still 'order received'. I tried sms on 699 as advised. It wouldn't go through on ten attempts. Reminding me that over the past year, at least, none of my photo messages have been able to get sent via RWG. Including from Wales!
So, I rang the number in the email they sent. No longer in use! Had to ring a second time with a pen ready to write the new number. After waiting ten minutes on that number they cut me off. Rung yet again. After ten minutes waiting cut off again. Basically no way to contact them and probably no affordable data.

Update. I did eventually manage to get through. But they took payment twice

Avoid, RWG do not answer any customer enquiries. I have 2 phone lines with them and I have not had any service for 2 weeks now. I wouldn't recommend RWG to anyone.

I've had a SIM with RWG Mobile since 2021 and it's been fine until three weeks ago, when it sudenly stopped working. Despite several emails to their so-called Help Desk, RWG haven't bothered to reply to any of them. There's no point in paying for a total lack of service, so I've had to cancel.

Bought a one year esim which will soon expire. RWG won't or can't extend or give me a PAC code so will likely lose my number that I have had for 23 years. They proclaim to be a member of the communications ombudsman on their website but according to Ofcoms website they are not a member of any mediation organisation.
Avoid like the plague.

Terrible company have blocked my card and lost my number - resetittotal joke company customer service line doesn’t connect

Hopeless communication. I had a data sim for use in a wifi dongle, which stopped working. I tried calling them - the number on their website is incorrect and you get a recorded message telling you to dial a different number - and was then held in a queue for about ten minutes before I was cut off. This happened five times.

I then sent an email to their 'support@' email address. A week later it hadn't been answered.

I then sent a chasing email, which again went unanswered, so I cancelled the service.

If they can't be bothered having the correct telephone number on their website or answer emails they shouldn't be in business. I would avoid at all costs.

I think RWG used to be OK. Not anymore.
Now they are just a scam to take your money, send you a SIM (eventually), but not activate it.
No answers from their support email, and if you phone them, the line keeps cutting off.

This network has an intermittent issue where sometimes incoming calls won't ever connect. This happens on two SIM cards I have with RWG mobile, so it's not localised to the devices themselves.

I'm now at the point of emailing this company 4 times regarding this problem over the course of February/March and have heard nothing back; not even an acknowledgement that my ticket has been received. I've also used the contact form on their website to no avail.

Can't even be bothered phoning them if their email support is this poor so I've since moved networks.

Two days ago the service on my RWG Gamma stopped completely. I am now without any communication on my iPhone. Paid £10 in advance and now nothing. Failed to contact support team. Telephone from another Rwg customer did not connect. Why why why Lots of emails stilll no answer

Day 1 (Monday 3rd of March):
Successfully charged my credit card (as they do each month) and the charge shows on my bank's website.

Day 2:
I can no longer make outgoing calls from either of my RWG SIMs. I email RWG to ask what's going on.

Day3:
I haven't had a reply from RWG. I check my RWG account online. The latest renewal of my bundle says "Order received" whereas all my previous monthly bundle renewals say "Dispatched". I try calling their landline but I hear an automated message saying to call a London number instead. (I assume it's the customer service number for NOW mobile, but I haven't checked.) I call 669 and the automated system thanks me for ringing NOW mobile. It plays me some wonderfully weird hold music (kind of Danny Elfman) and then drops the line after 11 minutes. I try calling back. Same result.

Day 4:
I try calling 669 a couple of times. Same result. That evening, I stop procrastinating and sit down to repeatedly call until I get through to a human. I lost count of the calls I made. It felt like a dozen or more. Eventually I speak to a person. They sounds like they are very stressed but still trying to be helpful. Asks for the reference/invoice number of the failed bundle renewal. I read it from the my RWG account web page. "No, that's last months order." Um, no. I can see last months order below it. I read out that reference too. "No you haven't made a purchase this month. You need to buy a new bundle." Mate, you've had my money, give me my service. He taps keys and says he needs to check this and that. I casually say, "So, I guess RWG has been taken over by NOW then." Defensive: "No! You have called RWG mobile." Really? That's not what your automated system says. After some back and forth, he tells me to email screenshots of my RWG account page and my credit card account page to support@rwg I ask for a PAC code for one of my two RWG SIMs. (I didn't know you could just text PAC to 65075 ! That would have been so much easier.) He sounds deflated while giving me the usual "sorry to see you go" spiel. I agree to send the screenshots anyway. I've got another RWG mobile SIM and I also want to give them any info that will help them improve their systems. I say, "I haven't had any responses to my emails to support@rwg this week. Are you sure that someone will respond to my email." "Yes, sir. I will make sure someone responds to your email." I feel sceptical

Day 8 (Tuesday 11th March):
Still no reply to my emailed screenshots. My number has successfully ported to my new Lebara SIM. I text PAC to 65075 from my other RWG SIM and receive the PAC code within seconds. Such a feeling of relief. I start the process of porting that number to my new 1p Mobile SIM. I do not want to put both my numbers on the same network again. This might be a bit paranoid, after all, RWG is a tiny operator, but once burned, twice shy.