RXLive Pharmacy レビュー 

RXLive Pharmacy からの回答

2026年4月3日

Thank you so much for your kind words and for giving us another opportunity after your first experience. We’re really glad we could resolve everything quickly and put your mind at ease.

It means a lot to hear that our service is helping reduce your stress and that your medication is arriving on time each month—that’s exactly what we aim for. Your recommendation and support truly motivate our team to keep delivering the best possible care.

If you ever need anything, we’re always here to help.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月31日

Thank you so much for your kind words and continued trust over the past three years. We're delighted to hear that you've consistently had a positive experience with our service. Ensuring timely deliveries and accurate medication is always our top priority, so it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to support you.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月26日

Thank you so much for your kind words—this really means a lot to us!

We’re so pleased to hear that you’ve had a positive experience with our service and that we’ve been able to make things easier and less stressful for you. Our team works hard to ensure prescriptions are handled quickly and smoothly, so it’s wonderful to know this has made a difference.

Your feedback is greatly appreciated and will be shared with the team.

If you ever need anything, we’re always here to help.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月24日

Thank you for your feedback — we’re really sorry to hear about your experience.

You’re absolutely right to expect things to be set up correctly and for your prescriptions to be handled smoothly, especially after giving us multiple chances. The issues you’ve described, particularly with duplicate profiles causing system errors, delays, and missing items, are not the standard we aim to provide.

We’re glad to hear our customer service team has been helpful, but we completely agree — it’s just as important that everything works properly behind the scenes.

We would really appreciate the opportunity to make this right. If you’re happy to, please get in touch with us directly so we can ensure both your and your daughter’s accounts are fully resolved and running as they should, and prevent any further issues.

Thank you again for your honesty — it helps us improve.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月24日

Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月24日

Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月23日

Thank you so much for your kind words — we really appreciate your feedback!

We’re delighted to hear that the service has been convenient and reliable for you, and that we’ve been able to support you even in urgent situations. Ensuring your medications arrive promptly and with as little hassle as possible is exactly what we aim for.

If you ever need anything, please don’t hesitate to reach out — we’re always here to help.

Kind regards,

RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月18日

Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience with RX Live. Providing a personal, reliable, and efficient service is exactly what we aim for, so it means a lot to know we’re getting it right.

We truly appreciate your support and look forward to continuing to take care of your prescriptions!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月18日

Thank you so much for your incredibly kind words — they truly mean a lot to the entire RX team. We’re passionate about providing the highest level of care, and it’s wonderful to hear that this comes across in your experience with us.

Being described as an extended family member is the greatest compliment we could receive. Please know that we’re always here for you, and we’ll continue to do everything we can to support you whenever you need us.

A big thank you from all of us at RX.

Kind regards,

RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月16日 に更新

Good afternoon,

We’re sorry to hear about your experience and the frustration this has caused.

After reviewing our records, we can see that a request to update the address was made on 4 March, and the delivery was successfully sent to the updated address on 6 March. Our records and delivery confirmation indicate that the order was delivered correctly.

If there has been any misunderstanding or if you believe something is still incorrect, please send us a direct message with your full name, date of birth, and current address, and we will be happy to review your account further and help resolve this. You have used our service for nearly 5 years never had a problem and this has been at no charge for you, we are sorry you was made redundant and wish you all the best for the future.

We value all of our patients and aim to provide a reliable service, so we appreciate the opportunity to look into this for you.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年3月2日

Hi Matt,

Thank you so much for your kind words — it really means a lot to the whole team.

We always aim to go above and beyond, so it’s great to hear that reflected in your experience. Your feedback genuinely motivates us to keep delivering the best service possible.

If there’s ever anything you need, we’re always here to help.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月25日

Thank you so much for your loyalty and support over the past 5 years! We truly appreciate you being part of the RX Live family. It means a lot to us that you've had a positive experience.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月21日

Thank you so much for taking the time to share your experience with us. Your kind words truly mean a lot to our entire team. We understand how important it is to receive support quickly, especially when something is urgent, so we always do our very best to respond as fast as possible.

We’re also really pleased to hear that you found our phone support helpful. Being available and easy to reach is something we take pride in, and it’s great to know that made a difference for you.

Thank you again for your trust and support — we’re always here whenever you need us.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月21日

Thank you so much for taking the time to leave such a thoughtful and heartfelt review.

We’re truly grateful for your kind words about our accessibility, communication, and delivery service. It means a great deal to us that you feel supported — especially when navigating prescriptions can already be stressful. We completely understand how important it is to feel heard, reassured, and treated as a person, not just an order, and we’re so pleased that this has been your experience with us.

Your feedback about accessibility is especially appreciated. We’re committed to making our service as easy and inclusive as possible, whether that’s via telephone, email, or the app, and it’s wonderful to know those options have made a difference for you.

Thank you again for your trust in RXLive. Supporting you with your medication in a way that feels safe, honest, and stress-free is exactly what we aim for every day.

Brilliant patients make our job even more rewarding 😊

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月20日

Thank you so much for your kind words and for taking the time to leave us such a lovely review. We’re really pleased to hear you’ve found our team helpful and polite.

Just to clarify, we are open on Saturdays, so please feel free to contact us over the weekend if you need anything. We’re always happy to help with any queries.

Thanks again for your support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月20日

Thank you so much for sharing this. I’m really glad to hear you’ve had such a positive experience, and that the quick responses have helped ease your anxiety. It means a lot to know you’ve felt supported and reassured through any changes, and we’re pleased everything has been timely with your prescriptions. We truly appreciate your kind feedback.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月20日

Thank you very much for your kind feedback.

We’re pleased to hear that you have found our service quick, easy, and responsive. Our team always aims to provide timely support and to follow up promptly with GP surgeries when needed.

If you have any further questions or require assistance in the future, please don’t hesitate to contact us.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月19日

Thank you so much for your kind words and continued trust in RXLive. It truly means a lot to us that you’ve chosen us for your repeat and one-off prescriptions over the years, and that you’ve recommended us to your family and friends. We’re especially pleased to hear that you find the app updates and messaging service helpful — keeping our patients informed and making things as easy as possible is always our priority. We really appreciate your support.

If you'd like a slightly shorter version:

Thank you for your wonderful feedback and for trusting RXLive over the years. We’re delighted that you find our app updates and messaging service helpful, and we truly appreciate you recommending us to family and friends. Your support means a great deal to our team.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2026年2月19日 に更新

We are sorry to hear about your recent experience and understand how frustrating delays in receiving medication can be.

Following repeated attempts over the past three months to obtain your prescriptions, we were informed that the GP surgery had de-registered you. As a result, the surgery was unable to issue prescriptions on your behalf, which unfortunately prevented us from dispensing your medication during that time. It is a legal requirement for us to get a prescription to deliver, also you spoke to one of our advisors yesterday and the langauge you used is unacceptable, you confirmed your address which was under the postcode but the problem is your GP has removed you as you refused a GP review with them after numerous attempts.

We understand there were address discrepancies raised, and we made several attempts to clarify these details with the GP surgery. However, without an active registration at the practice, prescriptions could not be processed.

Regarding the online pharmacy nomination, changes can sometimes occur automatically through the NHS system when requests are submitted via different platforms, we have complete records and several cancellations emails we have asked you to re register with your GP. We apologise for any confusion this may have caused and are happy to clarify how nominations work if that would be helpful.

We strongly recommend contacting your GP surgery as soon as possible to confirm your registration status and ensure your details are fully updated. Once your registration is active, we will be able to process prescriptions without further issue. We have also emailed your GP and have asked for clarifcation.

If you would like us to assist in coordinating this or if there is anything further we can do to support you, please let us know.

Kind regards,
RXLive Patient Support