SAE Group レビュー 

We upgraded our 8-year-old system (which was still working perfectly) to 19.11kW SunPower panels, a 10kW Sungrow hybrid inverter, and a 25kWh battery. The whole process was amazing—informative, smooth, and professional. The installation team, lead by Ryan were punctual, tidy, respectful and explained everything clearly. The new system is fantastic! Monitoring has made us smarter with our energy use. Couldn’t be happier! Highly recommend SAE Group.

I don’t usually leave negative reviews, but I feel I need to share my experience with SAE Solar to hopefully help others make an informed choice.
We had solar panels installed by SAE. Not long after, we noticed a roof leak directly under where the panels were installed. What started as a small issue quickly turned into significant internal damage to our ceiling due to the significant amount of rain we have had over the last few months.
I contacted them straight away, but it took over a month—and several follow-up emails—before anyone even got back to me. I only received a proper response after escalating things and mentioning I’d be lodging formal complaints. That really shouldn’t be necessary just to get someone to take responsibility.
A technician finally came out in early May, but since then I’ve been stuck chasing answers. I’ve followed up multiple times, even assisting to arrange a local builder to do the repair work, but weeks later I’m still waiting for a decision or timeline.
The installation itself might have been fine, but the customer service and aftercare have been extremely disappointing. If something goes wrong, you want a company that takes ownership and communicates properly. Unfortunately, that hasn’t been my experience with SAE Solar.

I had received a few quotes & calls before speaking with Luke, I had done my own research, heard just about every spiel there was on why I should choose their company, adding Solar to my home had consumed my life for days & I had honestly heard enough of the sales pitches.
When Luke called me, he had his work cut out for him, I was fairly blunt & let him know I didn’t want to hear another sales pitch, he was very understanding & proceeded to give me FACTS, I felt he wasn’t trying to ‘sweeten’ any deals or ‘beat’ any prices that I had received.
The system that I had installed was not the cheapest quote that I received nor was it the most expensive but I feel that SAE offered value for money with components of quality.
The installation was booked & done quickly & the guys were great.
Jack gave me a run down of the system, the app & all the information.
I would have no hesitation in recommending SAE.

In response to seeking quotations to add to our pre-existing small (3.3kW) West-facing roof solar system, SAE sent one of their nearby Sales Team. He reviewed our situation in late 2023, recommended a 6.6kW system, outlined the Terms, Conditions and excellent Guarantees on equipment and work-manship. An East-facing system of 15 Seraphim panels, a 5kW Sungrow Inverter, and smart meter were efficiently installed on 31January 2024, at a fair, but by no means lowest, quoted price.
We chose SAE because of the materials, guarantees, and to support a local business.
It transpired that the Sales Rep was unknown to the Installers, and to the cleaning team who checked and cleaned all our panels and related fittings at a later date as a separate contract. Following initial installation, instructions were shared with me on the use of the iSolarCloud Wi-fi-linked App. This is an excellent tool to monitor generation, usage and costs. Monitoring has changed our awareness and scheduling of major power-reliant appliances, such as the A/C / Heater, washer / dryer, and washing-up machine. Our power bills this year are substantially below those of 2023, even considering the 2024 further reduction in offsets, and some extended periods of overcast and wet weather when solar generation has been minimal.
This is the fifth request for a review of our experience with SAE. It would be sensible for SAE to read what was previously submitted, and to do something about SAE-initiated follow-through communications and contact people.

Customer service was friendly. Tradesmen was knowledgeable. Product is good quality and has already made a difference to our power bill!

I was extremely impressed with SAE Group, we had our solar installed without fuss the installation team was very good they did a tidy job, cleaned up after themselves and showed me how to monitor my power usage on the app. Would highly recommend!!!

Extremely BAD QUALITY SOLAR ELEC CONDUIT Installation causing MAJOR ROOFLEAKS

No warranty...no service.... no care ! Buyer Beware !

Excellent experience with SAE
Great customer service and great local installers.
The guys did a great job and even came back the next day to help us with our solar apps and go over the whole installation.
Would highly recommend

The product itself is great - their after sales service leaves a lot to be desired. If you need technical help after installation - forget it. I have left messages and numerous emails for them only to respond weeks later and my app issue still isn’t resolved - disappointed - don’t care if they are short staffed or have employee issues the focus should be on their clients.

They have now fixed my issues, so far so good

After a lot of research I decided to go with SAE group. I honestly could not fault them at all. The office support was great but the guys that did the installation I could not commend enough. Punctual, friendly, respectful and very informative. Explained everything and made sure I understood before leaving. Highly recommend 😊

Was a great experience from start to finish. All staff including the guys that did the installation were very helpful and kept us informed. Would recommend them to anyone that asks.

Adam and crew did a prompt and seamless install. Very happy

Right the beginning made my life very easy.
Great job keep it up

A great team to deal with
Everything fully explained
Great job of installation
Not an everyday installation, multiple systems with communications between each system
They did not give up when technical problems had arisen and sorted everything out
Everything working satisfactorily

Punctual, efficient and courteous.

I had another 15 panels fitted and a sungrow battery. The entire process was excellent good communication though out, the guys who installed were great and insightful, I had forgotten some information that they relayed so I called the technician support they called back in 15mins I would thoroughly recommend this company I found them through solar quotes online

From initial contact, quotation, information sharing and installation, cannot fault this service. SAE Group stood out from the rest from day one. Don’t be foolish and go with the other solar installers, don’t risk it, SAE Solar are the benchmark. Very, very happy customer. They are worth every cent you spend on a new solar system. We had multiple quotes, best service and good price, if SAE Group is a bit extra compared to the others … certainly worth a few extra $ for the professionalism and service.

Right from the beginning, my experience with SAE has been very easy, no fuss and no pressure. Simon Anderson was extremely helpful as my first contact regarding solar. He helped me understand the key components and facts about solar systems that would assist me in comparing products.
The installation team led by Tye were great! They were courteous and worked efficiently to make sure all work was completed to a high standard. I greatly admired their skills, patience and "stickability" to work on my roof in such hot and humid conditions. I have no hesitation in recommending SAE to other customers.

Excellent job.

SAE Group were very professional from quoting through to installation. Their price was the best value and included everything that we asked for. Dan and his crew done an excellent job at installing our 13.2kw system in Yamba. Would recommend SAE Group to anyone looking at getting a solar system.