Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... ãã£ãšèŠã
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From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... ãã£ãšèŠã
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... ãã£ãšèŠã
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshing... ãã£ãšèŠã
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The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
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1A Market Street, CB10 1HZ, Saffron Walden, è±åœ
- saffronbs.co.uk
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Zoe was very helpful and informative
Zoe was very helpful and informative. She made it easy for me to decide what to do with my money.
2025幎7æ28æ¥
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Saffron Building Society ããã®åç
I'm so pleased to hear about your experience with Zoe on the phone. Thank you for your feedback.
Easy to contact. Feels like personal service.
The customer services are really easy to get hold of and don't make you feel rushed.
2025幎7æ28æ¥
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Saffron Building Society ããã®åç
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future
On the help lines they are veryâŠ
On the help lines they are very thorough and helpful when I didn't understand the interest process on my account
2025幎2æ7æ¥
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Saffron Building Society ããã®åç
Thank you for your valuable feedback! We are pleased to hear that our helpline team provided thorough and helpful assistance regarding the interest process on your account.
At Saffron Building Society, we aim to ensure our customers fully understand their accounts and any related processes. Your satisfaction with the support you received reassures us that we are fulfilling this goal effectively.
Stacey
Stacey, the lady I spoke to was really professional and so helpful. It was pleasure to deal with a company with so much customer focus. Often lost in business now.
2025幎7æ25æ¥
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Saffron Building Society ããã®åç
Thank you for sharing your wonderful feedback! We are thrilled to hear that Stacey provided you with professional and helpful service during your interaction.
At Saffron Building Society, we pride ourselves on our strong customer focus, and itâs rewarding to know that this made a positive impression on you. Your recognition of our efforts in delivering excellent customer service is greatly appreciated and serves as motivation for our entire team.
Zoe went beyond the call of duty.
Zoe went beyond the call of duty.
As pensioners she was extra patient.
A lovely personal telephone experience.
Sorted out our problem with great diplomacy.
Thank you Zoe a credit to your team
2025幎7æ23æ¥
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Saffron Building Society ããã®åç
Thank you for your kind feedback regarding your recent experience with Zoe. We are thrilled to hear that she went above and beyond to assist you, especially with her extra patience as you navigated your concerns as pensioners.
At Saffron Building Society, we strive to provide a personal touch in all our interactions, and itâs heartening to know that you had a lovely experience over the telephone. Zoeâs ability to sort out your problem with great diplomacy is indeed commendable, and we will be sure to recognise her contributions to our team.
Your appreciation means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you have any further questions or need assistance, please donât hesitate to reach out. We are always here to help!
Freddy helped me resolve a problem in aâŠ
Freddy helped me resolve a problem in a friendly manner
2025幎7æ2æ¥
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Saffron Building Society ããã®åç
It's great to hear your feedback as we pride ourselves on our service!
Chi Cameron
I spoke this morning with Chi Cameron, as I had made an error on moving funds, via my mobile phone, from my Bank to Saffron Building society. I had made an error on my Saffron account number. Chi was extremely helpful, noted down the issue, and contacted the payment team. Within a few minutes, the issued had been resolved. I was impressed with her attention to detail and her ability to resolve my error.
2025幎7æ17æ¥
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Saffron Building Society ããã®åç
Thank you for taking the time to share your positive experience with Chi! We are delighted to hear that she was able to assist you effectively after the error with your account number while moving funds.
Itâs fantastic to know that Chi's attention to detail and proactive approach in contacting the payment team resulted in a quick resolution to your issue. We strive to ensure our customers feel supported and reassured during such situations, and itâs gratifying to hear that Chi exemplified this commitment.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!
Thank you once again for your kind words, and we look forward to serving you again.
More brilliant customer service fromâŠ
More brilliant customer service from SBS by Stacey this morning: explaining everything straightforwardly and with patience and humour. Thank you.
2025幎7æ16æ¥
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Saffron Building Society ããã®åç
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Stacey
I phoned Saffron because I received a text to say I had requested to withdraw money from an account I hold with them. I had not made any request and I wanted to make sure my money was safe. Stacey is the latest in a long line of Saffron staff members who have been friendly, helpful, knowledgeable and thoroughly charming. It is always a pleasure to talk to a member of the Saffron family.
2025幎7æ15æ¥
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Saffron Building Society ããã®åç
Good morning Tracey, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Financial review took place on time. The staff member was polite, friendly and gave me all the information I needed
Very polite, friendly and highly knowledgeable member of staff gave me all the information I needed.
2025幎7æ15æ¥
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Saffron Building Society ããã®åç
I'm really glad to hear your found the Financial Wellbeing Review beneficial and we look forward to speaking to you again!
Stacey was fabulous
Stacey was fabulous. Very knowledgeable and reassuring with the issue with my account. I felt extraordinary confident Stacey would sort everything out. Thank you Stacey
2025幎7æ11æ¥
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Saffron Building Society ããã®åç
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear.
Stacey
Stacey was able to guide me through the necessary steps I needed to answer my query. It was gratifying to be able to talk to her in person. She stayed on the line while I went through the steps to access my account. Thank you.
2025幎7æ12æ¥
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Saffron Building Society ããã®åç
It's lovely to receive such positive feedback, thank you for taking the time to review us! Iâm glad to hear we were able to support you with the log in process.
Easy of contacting society
Easy of contacting society. Ability of the agent, Stacey, to give me the information I required. She spoke in a clear and friendly manner.
2025幎7æ11æ¥
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Saffron Building Society ããã®åç
Hello Dr Rowen, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Dealing with somebody competent
Dealing with somebody competent, who asked the right questions, and took me quickly to my desired outcome. Stacey also explained what the follow-up would be in clear terms.
2025幎7æ8æ¥
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Saffron Building Society ããã®åç
Thank you James for your review. We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Stacey
Stacey, the assistant who helped me was very patient, kind and efficient in guiding me through the chain of unfamiliar and complex (from my perspective) net manipulations to help me to gain an online access to my account.
2025幎7æ3æ¥
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Saffron Building Society ããã®åç
Thank you for sharing this, Iâm glad to hear we were able to support you with the log in process. if thereâs any way we need to adapt how we communicate with you, please do let us know and weâll do our best to help.
Very professional customer service
Very professional customer service. Thanks
2025幎7æ4æ¥
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Saffron Building Society ããã®åç
We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Help at end of phone .
I had to phone twice as my phone wouldn't dill with my problem.The lady & the man I spoke to were extremely helpful & very patient with me being as I'm not very phone tech savvy.They guided me through each step to help me with my query.VERY happy.
2025幎7æ2æ¥
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Saffron Building Society ããã®åç
Hello Janet, I'm so pleased to hear about your experiences over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
They genuinely care.
Every time I call or go into the society everyone is so pleasant and cannot do enough for you. Itâs a breath of fresh air. And an actual branch on the high street! A rarity in itself.
2025幎7æ2æ¥
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Saffron Building Society ããã®åç
Thanks for your feedback - it's great to hear. We hope to see you in branch again or speak to you over the phone again soon!
Zoe got to the point and solved myâŠ
Zoe got to the point and solved my problem
2025幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Saffron Building Society ããã®åç
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Simple and straightforward.
Simple and straightforward.
So lovely to be able to give instruction by telephone. Zoe was more than helpful in following my investment instructions. A pleasure to do business with her.
2025幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Saffron Building Society ããã®åç
Thank you for sharing this, Iâm glad to hear we were able to support you with your instructions. Please let us know if there's anything else we can help with in the future.
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