Saltpoolstore レビュー 

I purchased the Platinum T15 cell with the advertised “industry leading” 5 year warranty. It malfunctioned after 4 months of use. They did replace it last year; however, it took almost 3 weeks to receive the new one. The second Platinum cell malfunctioned (Temp sensor) with only 2 months of use just into the 2022 season.
I am more disappointed in the lack of customer service than the unreliable Platinum T15 salt cell. I would get a company salesman response only after multiple emails sent and calls made. When I finally did get some degree of communication, it was very brief and without any explanation regarding the bad cell. They did not even acknowledge that they received my UPS return of the bad cell. If I had not been persistent, I truly believe that they would have never followed up with me. It was like pulling teeth to get any feedback!
With my experience there has been zero regard for customer service. When I finally did receive an explanation of the "limited 5 year warranty," it was a pro rata on an escalating tier for the amount of times/date it failed. First time free, second time 30% off MRSA, etc. What I find interesting is when they quoted me the $249.99 to replace, the advertised MRSA on their website for the Platinum T15 cell was $599. The amount should have been 30% of $599 = $180. When I called them out on the amount, they suddenly raised the MRSA on their website to $829.99.
Some things are worth more than saving a buck. It took weeks to receive the third replacement Platinum T15 cell. My pool had been living on shock for over a month in the middle of summer. I now have spent a total of $744.98 in original purchase, replacement purchase, shock, shipping charges, and now stuck with a 3rd Platinum T15 that I hope will last longer than a few months. I should have just purchased a new Hayward T15 to begin with. You've been warned and informed.

Total scam to charge a $25 fee and shipping for creating a label, total of $42 . They could not supply and responded saying “the warehouse will respond “ which never happened.

This is an online scam ! DO NOT BUY HERE!

STAY AWAY AT ALL COSTS!!!! THIS IS THE BIGGEST SCAMMING POOL SUPPLY STORE ON THE INTERNET!!! I purchased the Platinum t-15 SALT CELL REPLACEMENT. It is complete garbage!! I had to file a claim with Paypal and I won my case! They refused to provide any tech support and the item was clearly not as described on their website. On the last day of the Paypal claim they tried to get me to return it to some random address in Australia even though it was purchased in Knoxville Tennessee USA. SCAM!!! They don't honor their refund policy and they sell defective non-compatible units! They have the worst customer service, non-existant, and are complete scammers. STAY AWAY AT ALL COSTS!!!

Warranty on Platinum Edition Replacement Salt Cell 5 years. I had not used this till this weekend due to the amount of time to get it and it was already a replacement. Well, it leaks right out of the seam, which is where I believe the last one leaked from. I have also heard from other people about these issues with this product. Why are you still selling defective products? I still have the original box and packing it was sent to me in, with no damage on my part. I now want it replaced, but prefer a refund due to this being the second time. I do not see you on FB any longer. I will file another BBB complaint if not resolved within a week. I have already been through this process once. Chris Drew

This company is a joke. Warranty is bogus. Never answers calls or emails. Lie about shipping dates. Can not talk to anyone there except the 14 year olds answering to take a message that never gets delivered. Been waiting since may for a warranty issue and have not been contacted to this day of August 1.
Tried calling again and phone is disconnected. They bought enough time to close the doors. I hope BBB had something to do with it so as to keep them from scamming others. Very disappointed.

T15 replacement. Advertised 3-5 days, took 18. Shipped out of China. Worked right for a day, then the salt reading went to 5700 and could not bring it down. Luckily, the system is still generating (don’t know why). Digital tester shows salt at 3700, test strip at 3800.
Can’t get a response from these guys, but my guess is I should consider myself lucky I got anything. If I could get them to replace it, the pool would be closed before I got anything back and it probably won’t work at all.

I am like all the other reviewers. I bought the product because of the price, I paid for it, they never sent the part, they never answer my emails, 6 months later I got the funds back because I disputed the charge with the credit card, this company (or person) is an scam

Guess I should of researched this company... should of known better when they don't allow Google reviews. I recommend that everyone on here that got cheated by them to file a complaint with TN attorney office. It's an easy form online, let's take this company down.

Purchased a cell to replace the R7 cell for my Solaxx salt pool system. Cell was shipped promptly, by DHL from AUSTRALIA! Cell clearly was not new as it had what appeared to be knife cuts the length of the cell on one side. Sent pictures and their response was that it was due to testing...really! They did accept it back and gave me a refund, but not my return shipping fee ($26). Read the other reviews. Wish I had done so first. In my case I went to another vendor and replaced the Solaxx system with another system that I have installed and it is working perfectly and has a 7 year warranty. My advice: stay away from this vendor!

Purchased replacement T-3 salt cell on 6/29/22 with a promise of 3-5 day delivery. 8 days later on 7/7/22 DHL was to deliver but did so to the wrong address. DHL owned up to it & gave instructions to the Salt Pool Store as how to file a claim. Salt Pool Store threw it back at me as if it was my fault & responsibility. I purchased another on Amazon & had it in 2 days. Buy elsewhere.

Do not purchase anything from this business! A big Screw you Salt Pool Store! Warranty means absolutely nothing to them. I turned them into the BBB and they would not even respond to them for my warranty claim. I have the emails to prove it. A big Screw You!

Cell warranty is 2 years, my cell went bad 3 months after the warranty expired. My original cell lasted 5 years.

They are a scam no customer service sent you back they said that they would pay me now they have my in my money you’re not respond

I am 3 weeks into trying to get warranty service on a failed salt cell. I have provided their warranty form, water tests, photos of control unit in various phases of indicator lights, returned the defective cell, and made numerous phone calls, chat requests and emails. Just yesterday they agree to replace the unit for $399. A new one is available on their website for $374. Per their own warranty terms, (by the way, this is a whole other issue. their warranty is NOT what it appears) my price should be $262. I purchased another from a real store in TX for $399 because I will never spend another penny with Salt Pool Store.
Call their sales line -- they'll answer on the 2 ring. Call the service line and you'll ALWAYS get a voicemail and they will NEVER return your message.

I also was scammed or at least been combo of ghosted and scammed. Ordered a T-15, send for exchange as faulty (cracked housing) and send would exchange same day upon receipt (sent via my cost with tracking). Now won’t respond in any way, text, email, calls. Call center rep answers takes info, or hangs up if ask questions. I figure out my $340 and will file with Visa. Don’t buy from them!

Also, if want to send email to CEO of their fulfillment center, “Red Stag Fulfillment” who facilitates these orders and crap service, find them on linked in. Dusty Holcomb. Can’t find owner of Salt Pool Store as did a legal search. I’ll find ‘em. I’m diligent and bored.

Like all of you on this website (and god I wish I found this last year before I placed my order), I was scammed by saltpoolstore.com and the manufacture Compupool. I purchased the Platinum Edition Replacement Salt Cell for my Jandy Aquapure 13 months ago. This is the 3rd cell I have needed in the 15 years (each usually lasted 7 years) of having my salt pool, so when I saw the $379 RETAIL price (I will come back to the capital letters in a minute) and the 5 year warranty, I couldn’t pass up the deal. Fast forward 1 year and 2 weeks, and my cell died. I contacted the company for a replacement, and after paying the shipping fee to send the cell back for diagnostics, they said I would owe $239 for a new cell which was 30% of $795 which they claim is the RETAIL price. In the 5 times I have visited the site, the price was always $379, although the suggested retail price has gone up from $795 to $835. They are selling them for the lower price which makes the replacement cost $113, not $239.
During my conversations with the company, they blamed all of this on the Manufacturer. They said that this was their policy. Here is another issue with that statement. My cell said Compupool on the unit. I tried calling the manufacturer’s phone number in Florida, but the number listed is for an advertisement and there is no way to contact the manufacturer. I tried emailing them, but never got a response.
I am tied of companies like this getting away with scams. I know the saying, if it is too good to be true, it probably is, but I really thought this company was different. I am getting ready to file a class action lawsuit against both the website and manufacturer for time and money lost. If you have been scammed by these companies or your cells died prematurely, please send me an email so we can discuss this and you can be added to the class action suit.

There is no need to read my review.
My is exactly the same as everyone else’s except they are scamming me now.
Here’s the math:
(Real) Purchase price $399.00
Warranty 5yr.
Failed at 13 months
Pro Rata Warranty - Platinum Edition Replacement Salt Cell for Jandy AquaPure 3-Port 1400 | 40,000 Gallons × 1
(-$584.50)
(Fake) Purchase price $835.00
Amount required to warrany my cell $250.50
Do the math
STAY WAY!! You’ve been warned!!!!!
(UPDATE)
When asked to explain the math used to arrive at the “PRORATED” replacement cost. They chose to not respond.
Now they have my money and my cell that I’m sure they are more than happy to repair and sell to one of you.
I’ve reported them to the Post Master General for mail fraud as the money has crossed state lines.

When my genuine Haywood T-15 salt cell died in June 2021, I priced another Haywood T-15 salt cell and found they were very expensive. I came across the Salt Pool Store and liked the price of their T-15 replacement cell and especially liked the see-through housing so you can see it generate chlorine. I bought it and installed it in July 2021. It only lasted for the rest of the 2021 pool season. Turn the page to the Spring of April 2022 and the SPS after-market cell won't work anymore. It keeps sending a code (Hot) to the Haywood controller saying the temperature is outside of the chlorine generating thresholds. I could see it generate chlorine for about a minute and then the code HOT would be generated at the controller and it would stop creating chlorine. I tried to reach out to SPS for assistance. No one will respond to you. Fortunately, they honored their warranty after I jumped through all of their hoops by providing a pool store water test result report. My cell was under the 1 year initial ownership so I didn't have to pay anymore for the cell to be replaced. I was only out the shipping to Knoxville, TN and did get a replacement within a week. Now, here is the kicker. The replacement cell appears to be brand new and it currently generates chlorine. The problem with the replacement unit is the threads on the cell. There is something wrong with the threads and you can't get a tight connection. My old Haywood cell fits in the spot and tightens fine so I know the union threads are okay. I just found all of these negative reviews and experiences. I wished I had found them last year when researching replacement cells. I am not going to bother with reaching back out to SPS for a third replacement. I think I can use some silicon and get it tight enough to seal that way and hopefully hold for the summer. I would highly encourage everyone to stay away from this company. That cool see-through housing isn't worth the headaches and money wasted. I just wished Haywood would make a housing like this.

100% Scam. Product failed shortly after 1 yr (like many other customers). Applied for warranty replacement but here is the real fraud. SWP base the replacement calculation on their high fake price, not the price they sell 100% of the time. Therefore if your product was purchased 2 years + 1 day or more ago your warranty replacement price is more than what you would pay as a new customer. Their 5 yr warranty is therefore meaningless and false advertisement. Avoid at all costs.

Do not order from this website! !!!!!!!!!

I wish I would have read the reviews first, there are tons of them all stating that you're going to get scammed.

I ordered the Breeze 320 retro replacement system for $659 but they never delivered the product and will not respond to repeated calls or emails. They also lie about the status of your order on their live chat on the website. After two weeks of trying to get a response I finally filed a dispute with my credit card company and hoping to get refunded.
The BBB knows about them but there is little they can do either.
****************** BUYER BEWARE ********************