Samsonite レビュー 606

Great service in Samsonite Amsterdam shop during the Samsonite service week.
There was a wheel of my hand luggage suitcase and they offered to put 4 new wheels 🛞 on it for free.
Pierre en Talia were great.

I’m incredibly happy with the service I’ve received! With my flight coming up soon and the handle of my suitcase broken, I was truly stressed and didn’t know how to fix the situation. Riccardo kindly and expertly assisted me: my suitcase was quite old and the spare parts were no longer available, but he reassured me that they would find a solution.
And they did! In just about half an hour, Riccardo and Chez managed to fix the problem by cleverly using a component from another suitcase. The result? A job well done: not only functional and sturdy, but also great-looking!
So thank you!! I can now travel home with my fixed luggage. I had lost hope since the part was no longer in production, but you made it work anyway. Super recommended!

Quel service! Nos valises (5) n’avaient comme seul dégâts que les charnières qui après 11 ans de bons et loyaux services faisaient pouf…
En un tour de main celles-ci ont été remplacées et nous voile reparti pour un tour….de 10 ans!!!
Merci encore

The repair was quick and Riccardo was particularly efficient and helpful

Kreeg een mail van Samsonite dat je je (rol)koffer in Amsterdam GRATIS kon laten repareren. Zelfs als de koffer daar niet gekocht was en al ouder was dan de garantie loopt. Heb twee koffers gebracht en deze zijn zonder problemen hersteld. Eén onderdeel was niet aanwezig en werd besteld. De twee koffers zijn weer als vanouds. Wat een service van Samsonite. Als extra service werden ook nog wieltjes besteld voor een niet meegebrachte koffer. Beter kan niet. Samsonite ga zo door!! Bedankt voor de service.

The guys saw me straight away. Assessed the problem with the lock immediately and carried out a replacement within a few minutes. First class service.

Excelente servicio post venta

Very kind and professional staff, respectful of the times. Nice experience. Thanks

They were very helpful, high quality products and services

Je suis venue pendant la Repair week pour faire réparer la poignée de ma valise. Poignée remplacée gratuitement en moins de 10 min ! Bravo pour cette superbe initiative et pour le service impeccable.

Ricardo did a very good job fixing my backpack and providing helpful advice

Thank you Riccardo! You fixed my zipper on my suitcase after it got stuck quickly and effectively. Excellent and friendly customer service from everyone. Bought a really nice duffle bag too and staff were fantastic. Highly recommend to anyone with a damaged or quick fix samsonite case needing a repair. Or to buy a great bit of luggage!

Ricardo was fantastic. Whilst I was only looking to replace one back wheel as they were no longer in production (the warranty was expired) all were replaced but I was only charged for what I needed (£9). I found this to be really fair. It took one hour. And he was professional, friendly, fair and kind. I’m really happy with the experience and would recommend Samsonite due not only it’s good looking and functional luggage but also due to its great team and after care.

Stuck mid-trip with a broken carry-on handle. Brought in an old, US model soft case. Unsurprisingly, they didn’t have the replacement in stock, but Riccardo was an absolute gent, finding a close enough part and getting it to fit so that I could continue my journey. Super-courteous, good humoured and professional. Thank you!

The zip had broken on my American Traveller suitcase and soon as I walked up to the repair studio Riccardo set about fixing it. He was friendly and managed to fix it in a matter of minutes. A 5 star experience

Ricardo and Chez fixed my broken luggage’s within the hour
Excellent service 👍

I contacted these excellent people when I needed a part for my very old, hard shell Samsonite case. I’d previously looked at the Samsonite site online but without a serial number I was struggling to obtain the part I needed. So I reached out to the team in Oxford Street, sent them a photo of my ancient case and they very quickly found the part and sent it to me.
All messaging was quick, personable and very helpful. My wife and I go to the USA in less than two weeks and the help I received from the team at Oxford Street has helped with our travel plans hugely. Special shout out to Chez who was my main point of contact, and Rowan who was hugely helpful over the phone.

*UPDATE*

To summarise ..

My wheeled duffle broke on only its second outing - less than 12 months old.

Very difficult to get hold of anyone. Live chat always seemed to constantly have no one available. No phone number anywhere. I did finally get an email, but slow to respond.

The closest place to have it repaired was nearly 80 miles away.

They tried to charge me £15 to have it returned by post.

When examined, found to have a “quality defective”.

Unable to replace with a like for like, so tried to palm me off with a completely different bag that was nothing like the shape/size of my original.

I was unable to select an alternative of my choosing.

Despite not being able to replace, they were initially only offering a voucher.

It took nearly 2 months to resolve, but I did eventually a cash refund. Given the stress and effort on my behalf, I very much regret this purchase and feel their warranty/customer service is pretty ropey.

Finally, the reviews on here are very interesting. The highest categories are 1 star and 5 star, which in itself is weird; why so polar opposite. I also note the 1 star reviews cite very similar issues around poor quality and customer service, whilst a disproportionate number of the 5 star reviews seem to be from individuals who have never reviewed before, which is often a sign of fake reviews, but I’ll let you make your own minds up.

An airline had lost my wheel from my over decade old Cosmolite suitcase but luckily my mother had told me that there was a Samsonite store which also had a repair shop right opposite John Lewis on Oxford Street. No appointment needed, too! I dropped in at around 2pm, and I had a notification that my repair was complete a couple of hours later and for the low price of 9 pounds! (They said they'd have it fixed by the end of the day since they had the part in stock.) Their staff and friendly and knowledgeable and also took a look at my zip, too.