Samsonite レビュー 606

Went out of the way to do a successful quick fix in lieu of the right part. Very friendly and professional.

Super fast super efficient

Ricardo Chez was super helpful, very professional and smiling ! It is appreciated to receive a service like that ! I am very happy about the result ! Grazie

I arrived in London & noticed the hinge of my suitcase had detached from the shell. Called the Samsonite service centre in Oxford St.& visited the same day (2nd June),was attended to by Chez efficiently & seamlessly whilst we waited and as it was inconvenient to walk around London with a suitcase he kindly advised us of the delivery service.
Very satisfied,thank you

RCS💎

Ok so I needed a spare part for my suitcase that was under a 10 year guarantee, I ordered online and within 2 days I had received them. What a fab service.

Very easy and efficient (and free!) spare part service, well done!

The team were very helpful. They repaired the handle of my Eastpak Duffle Roller bag well - it did take a while to get the part but did a great job. They were also able to fix a broken clip fast. Great location for a repair service. Thank you

Very happy about the special offer to repair a Samsonite trolley for free! It looks and works like new. Thank you!

I bought a back pack from Samsonite shope in Gunwharf Poersmouth in October 2023 with 2 year warranty. There is a fault on it. I went to the shop. The only options they offered me was to replace it with another product. The cheapest one was twice what I had paid. The warranty is useless.

It was great to be able to get wheel replacements for my Samsonite hard cases. They are still in good condition and have years of life in them yet. Thank you Samsonite.

Excellent Service

Excellent Product

Fast Overnight Shipping of spares.

Only ever bought Samsonite.

Nothing comes close.

Chez was absolutely brilliant. Replaced all four wheels for £36 and my trusty 1 million mile Samsonite is like new.

Thank you Samsonite. Thank you Chez

Olly Needs

Popped in to Repair Centre on Oxford Street as wheel on suitcase had broken. Ricardo provided exceptional customer care - friendly and helpful. Wheel sorted inside 15 mins and a very happy customer.

Replacement wheels sent for our suitcase. Sent FoC and arrived within days

Excellent service and very friendly. Fixed my case in next to no time.Riccaroo served me and was excellent. Highly recommend

Despite being incredibly busy in repair Samsonite studio, the guys were incredibly helpful with my 2 luggages.
Professional, attentive and helpful.
Very big thank you for doing a great job. Specially Riccardo for spending extra time and effort with my big luggage trying to fit new wheels. Now, both suitcases run faster than me!

I required assistance with a broken wheel on a suitcase. The Samsonite repairs team in the Oxford Street store were absolutely fantastic. I spoke to them on the phone explaining the problem initially and then I WhatsApped over more information. I was then able to pop into store and purchase the part in order to fix the suitcase wheel at home. They were polite, professional and incredibly knowledgeable. It was an absolute pleasure to deal with them. I would highly recommend them.

Current generation of bags is poor quality.
I bought several because I liked the style. One by one they are breaking. Also trying to get them returned has been a nightmare via John Lewis. Happy to show photos.

Went in with an incredibly old suitcase that had a completely damaged wheel. The repair centre didn't have spare parts as it was bought in America and so had different parts not used here, but Riccardo managed to put 4 new wheels while I waited that nearly matched which is amazing! Saved a good suitcase from landfill and given it a new lease of life for at least half a decade. Thank you so much for the fix!

Amazing service! Ricardo at the Oxford St store was incredibly helpful and immediately fixed all wheels on 2 of my suitcases within 10-15 mins for £9 per wheel. My suitcases are like new! Excellent service!