Samsung Store レビュー 158

This doesn't happen to me often but today, I had the worst customer service experience ever with Samsung Canada. First, I'm from Quebec and I wrote them on the chat in french. They answered me that French customer service is only available at certain hours : from Monday to Friday between 10:30 am and 7:30pm. I don't get the same service as english speakers AND I get no service during the weekend! I will certainly report this, as this surely violates Canadian language laws. Also, I made an apointment to repair my cellphone and then I got an email saying that the estimate for the repair will be sent to me and If I refuse the repair cost, I'll have to pay a 35$ fee for the estimate!! Is this even legal??? I've had Samsung phones for many years, but I lost all my respect for this company.

Terrible and sad customer experience I had with Samsung customer service. She put me on Hold for more than an Hour and rudely talked down at me. and when I mentioned to her that I will do the review and didn't want to say her name. And when I asked her to hang up, she deliberately hanged the phone and told me that I will wait. She is still hogging the Line as I type this.

Tried to get my samsung phone repaired, took numerous conversations on their online support for them to send me a shipping slip. They received my phone and kept it for a period and never repaired it. It was an awful experience. Thought a big brand would have good support, but never buying anything samsung again. No confidence.

Just like all of the negative reviews below, I have been burned by Samsung Canada's non-existent customer service and unwillingness to stand behind their products. My nine-month-old Samsung Galaxy phone stopped charging and not only would Samsung not address they issue, they prevented their service centre from even looking at the phone to see if it could be repaired using aftermarket parts. So to be clear: they won't fix it under warranty AND they won't allow me to get it fixed by their service centre EVEN IF I pay for the part. So now I have to buy a new phone but I guarantee it won't ever be a Samsung again (after more than 10 years of buying their Galaxy phones).

Ordered a washing machine on next day delivery, received a text that evening to say it would now be the day after with no explanation as to why. Tried to ring customer service to complain and was sent on a loop of 30minute+ holds then the final person put the phone down on me. When it did arrive the delivery driver refused to take away my old appliance which I had paid £20 to have removed and I have received no refund. Would not use again.

This is my worst customer experience since Covid and that's saying a lot. I ordered my phone, got an order ID, and waited the 24-48 hrs they said it would take to get a followup email. No email, so I chatted with four customer service agents over 1 week and they all said my ticket was escalated but didn't know the status of my order. The worst part is I can't cancel my order cause it hasn't been processed even though I have an order ID. No wonder Samsung gets such horrible reviews

Pre-ordered by S21 on the first day. First they sent me the wrong phone with someone else's information in the box. Took one full week to even have one person email me back. Then took another 8 days to get my correct phone. And then didn't even get a brand new phone, the box was re-taped closed and not in it's original wrapping. And what did they do for me? Gave me a $50 eVoucher only good for the Samsung website and only valid for a new phone or hardware, not valid to by accessories for my new S21.

Sure, ordering straight from their website might be cheaper but the money you save is negated by the fact that they ship slower than internet browser loads. Be prepared to wait for a long time. Sometimes they don't even take inventory right and you'll find out after a few days of wondering why your order hasn't shipped, that your item got backordered. Honestly, if you have the money, just buy from Amazon.

Like many others suggested, Samsung has the worst costumer service ever, once you've purchased a device, they no longer care. They make it a hassle to return a defective product, after being promised to receive a confirmation email about them being aware my product is broken due to the defect, I received nothing within a few days. Had I not paid with PayPal, I would have been done for. So I opened a dispute and ultimately they wasted money due to their horrible nonsensical policies and support. That was just my experience with returning a defective flawed design of the galaxy fit.

I had also ordered a a70 which had horrible software bugs when fingerprint was enabled. After a long week of emails and reaching out, they told me they can't fix it as it's not a Canadian phone, but it was the international version... International as in all across the world, who do I contact for that uh. So instead of transferring me to the right department incharge of my phone model/"region" they expect me to re explain the entire horrible experience I've had and due that repeatedly until I find the right "region" incharge of my phone. Since I have ditched all my Samsung products, watch, monitor, phone home appliances. The only thing remaining is our ad filled "Smart tv".

And that's another problem, half the time it doesn't load Netflix or YouTube property, some may think it's bad wifi, no the tv is 1 meter away from the modem and we get 500+gb/sec download speed with an average ping of 5ms - 10ms. At that point we just gave up on it all and didn't bother contacting Samsung and won't bother with any of their devices no longer.

The only good Samsung product we own is a Samsung vacuum from about 15 years ago, only last year it started to show its age.

This review is a bit late, as in a few months, due to being busy and not knowing where I can leave a review.

Wish I could give them a big fat "zero" rating:

Purchased a new Tab A7 direct from Samsung.ca as a gift before Xmas. It arrived quickly but I noticed they dropped the price by $100 the day I received it. Called customer support to inquire about a price adjustment and was told they don't do that but I could return it for free and buy the exact model again at the sale price. Absolute stupidity but sure, whatever.

Recieved their FedEx return shipping label and RMA number the next day, returned it and bought another at the lower price which I recieved 3 days later. 2 weeks go by and I get no refund for the return. Called twice and was promised action but no joy. A day later I get a third tablet delivered no charge. Used their chat system to inform them of the free tablet they sent (that I didn't want nor ordered) and asked where my original refund was. Was told I would have to return the third tablet in order to get my original refund. I said sure but they never sent me a FedEx shipping label or RMA number.

I contacted them 3 more times over the next 2 weeks and was promised a resolution every time but recieved no contact no RMA, no shipping docs. Finally contacted my credit card company and disputed the original purchase that had been returned. 3 weeks later the chargeback got their attention and magically I was asked to return the third unwanted tablet which I did because I'm an honest person.

Overall worst customer experience I've ever had. I've owned 5 samsung tablets and 2 Samsung phones. Never again. What really makes no sense is the fact that they paid for 5 shipments (3 to me, 2 returns) for me to buy a single tablet due to their insane policy of no "price adjusting" a recent purchase. I would have thought they were more financially smart than that.

I bought an over the range microwave and then paid to have it I stalled. Once it was installed we noticed how crooked the Samsung Label was on the front door. It looks hideous so I called Samsung and they refused to do anything about it. They told me I could pay to have a Service Center come and remove it and install another one. What a joke! Pay to advertise their product when it should have been straight in the first place! Can’t return it because it has been installed. I can’t see how I can remove it without scratching the stainless steel finish. I have been given the run around and will never buy a Samsung product again.

I bought a Galaxy S10e and it had some major display issues, but I let it slide since I needed a phone. Not a great first impression, but whatever.

A year later, I order an Odyssey G7 (27") and it has a pretty awful imprint on both halves of the panel. It actually tinted most flat colours/shades and made them look like they were gradients. Okay, I contact the support team where I bought it and they forward me to Samsung Canada support, who had huge issues with their phone quality. The agent couldn't even hear me by the end, so I had to hang up. Note that I tried calling two other people to verify; it wasn't a problem on my end.

So, after that, I ended up returning the monitor with the seller company and buying a replacement. Everything seemed to be working fine, until I noticed certain GIFs / patterns cause a horrible scanline effect on the entire screen, sometimes also causing constant flashing. It seems to be an issue with the black equalizer setting, and the panel looks awful with it lowered. I figure I'll return it if they can't help me, yeah?

Trying to contact them is a nightmare. Their live chat is constantly busy and instead of putting you in a queue like a sane business, they ask you to try again later. And they'll keep asking you to do that... for weeks. What about their email support, though? It blows too, they don't accept replies to any tickets you make, simply asking you to use the same live chat feature that doesn't work. Their text support is also garbage and will ask you the same questions they already asked in email, after you already clarified on receiving those questions (as well as your answers), inevitably putting you in a support loop. Trying to ask for an email, or some way to contact a relevant team for support with the firmware? Nope, they want you to ship it back to them, even if you've made it clear that you already received a defective monitor previously and can't keep replacing them without even a few answers. There's honestly no way to reach them for anything beyond basic responses and repairs.

After receiving such poor support, I would not trust Samsung's quality control for their products, nor would I trust them to stand behind their products beyond worthless canned messages and constant in-warranty returns.

P.S. Checking online, many other buyers are experiencing the same issue, but Samsung remains mute on it. Maybe they'll issue a patch months after release like they had with the Adaptive Sync flickering, but I'm not waiting to find out.

I have an issue with my 2 year old smart fridge (I have a 5 yr extended warranty). The ice maker consistently freezes up and I consistently have to open it, let it thaw and then shut it, turn it back on only for it to happen again within a day or 2. Got tired of it, so I left it and didn't use it for a week. Now it's frozen shut. Wow.

So I contacted Samsung via online chat. I advised them that it was frozen shut and I need someone to come out and fix it. No need to talk about anything else,yet they try to put u through the ringer of testing things when the problem is physical. It was useless.

I decided to try text. The wait times are incredible. Aflyer 2 hours of waiting, a rep saying she was taking lunch and then another one taking 45 mins to review 4 messages, I decided to end the text gig..

Now I will go through the hassle of waiting via telephone I suppose.

In the meantime, here is your useless review for useless customer service/satisfaction Samsung Canada! I'm done with your products.

My customer service experience at the Toronto Eaton Centre was great. Fast and very considerate, Malik went the extra mile. First visit they spent probably an hour hooking me up with Freedom Mobile and getting me the Samsung s20. They encouraged me to try switching to Freedom, there was success. After my negative experience with Freedom, I went back and switched back to Koodo. Malik again was prompt and considered my kind of situation, still with respect to Social Distance and proper policy such as checking my ID and going through the steps needed to make the switch. He even informed me of a better plan Koodo had for me than what I looked into prior. Malik's services is the exact reason why I go to the Samsung Eaton location instead of Sherway which is 45 minutes away from. Keep up the good work.

Bough a 3500 dollar Tv from a store 3 months ago. I was told it will be delivered in a week. Delivered 45 days after, plus I spent over 10 hours over the phone with customer service. TV delivered damaged. Scratches on the frame. Huge red mark on the screen. I spent another 10 hours over the phone and email to get my TV picked up from my place and process a refund. It was finally picked up 10 days ago and I still didn't get my refund. The Worst experience ever. Extremely incompetent customer service. A process that is design to get people fed up and keep their items. Someone has to do something about this.

Three months ago, I asked to refund my keyboard for Samsung and I still have not received my money from Paybright. I have called Samsung 7th times for the issue, up to now so far, and I didn't get any help from them, yet. I have been told that refunding was processed by Samsung, but it turns out I still have to pay for it. I had back and forth numerous times between Samsung and Paybright, and I found out that it happened because Samsung didn't process my request since the beginning. I don't know how everyone gets help from Samsung customer service, but for me, I will never buy Samsung products again. Thanks a lot for providing this kind of service to me

I ordered my Samsung note 20 ultra last boxing day online, then read the reviews in ordering online after. It was mostly negative reviews. It got me worried, but can't cancel since I place the order already. But instead, I got the phone right away within 3 business days in excellent condition with no problem. I am quite happy with my dealings with samsung. That's why I'm giving them a 5 star rating.

I purchased the new Samsung z Fold 2 in October, 2020. After a month I noticed a black vertical line across the screen and contacted customer service at Samsung Canada. I had purchased the phone directly from Samsun online. The customer service rep, after many minutes spent on the phone directed me to an authorized repair service near my office. After waiting a few days they called me back and said that they don't repair this phone. Back to customer service for another run around. In the end they won't replace my phone and their customer service is terrible. This is a very expessive phone and I will not ever purchase a Samsung product AGAiN!!!

If I could rate Samsung.ca at a 0 I would.
I excitedly ordered a new case for my new samsung s20 phone and when it showed up, it was the wrong color. I was sad but thought "Hey, I'll just call and return this one and have them send me the right color" no big deal. well my god... 3 weeks later, after being called a liar and being on hold for many hours of my life and disrespected many times, treated poorly, never apologized to for their mistake, I still have the case and no return of my money. It's packaged in my car ready to go out.
I am sure they get a lot of people who try to cheat the system and end up with new cases but I am not one of those people, and to be treated as so was incredible hurtful. I asked to speak to a manager many times, was told his name is Eric but I am unsure he exists. I was put on hold one evening and was guaranteed he would pick up, was on hold for -no joke- 2 hours (I was not going to give up) and when someone returned to the call, they told me he went home! I will NEVER buy anything direct from Samsung again! I would encourage everyone I know to avoid samsung.ca at all costs!

absolutely the worst!!
Deplorable customer service.
Bought a new note 10 plus pen wouldn't come out, eventually freed the pen to find some strange liquid/grease on it.
Samsung refused to warranty and accused my of putting the liquid on the pen (even though they acknowledge that there is no liquid damage on phone)
Also stated that I have voided my warranty by doing so.
Samsung you have lost me as a customer, you only conduct repairs by third party companies and you try to find any excuse/lie to void a warranty.

The level of service my wife/family gets for her iphone and apple products are amazing by comparison.

Stay away from all Samsung products!!!