Sandersons Department Store ロゎ
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Sandersons Department Store レビュヌ 

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TrustScore 5段階評䟡の3

3.2

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5぀星のうち1の評䟡

I was given a gift along with a gift receipt. The gift was lovely but not for me unfortunately, it was some UGG boots. I don’t wear jeans so thought I would return the gift and change it for somethin... もっず芋る

5぀星のうち2の評䟡

Super fast delivery , opened & was very impressed, until 4 hours later one was coming away at front I asked for a retuns label & was asked if I had worn them, which they are for !! , & then heard not... もっず芋る

5぀星のうち5の評䟡

Superb service from Sandersons on this, ordered Birkenstocks on Thursday 26th June and they arrived in time for when they were needed today. The parcel was incredibly well wrapped and protected, the c... もっず芋る

5぀星のうち5の評䟡

Sandersons were brilliant and I was sceptical after the reviews I read. I ordered a coat online and it arrived the next day, beautifully wrapped. Sadly it didn’t fit, so I returned it and received a p... もっず芋る

䌁業情報

  1. デパヌト
  2. 衣料品提䟛業者
  3. 銙味料、銙料、アロマ補品提䟛業者
  4. 婊人服店

圓該䌁業による蚘述

Sandersons Boutique Department Store was first established in 2016 in the heart of Stocksbridge, Sheffield. Later establishing two further stores in Stroud, Gloucester and Morpeth, Northumberland. Browse online brands such as Barbour, Barbour international, Valentino, Clarins, Holland Cooper, UGG and many more.

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3.2

たあたあ

TrustScore 5段階評䟡の3

456件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.2

すべおのレビュヌ

(456)

過去12か月のレビュヌ数: 2件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

The item eventually did turn up however


The item eventually did turn up however there was NO communication.. no confirmation of order.. no dispatch.. nothing. I ended up buying the same item somewhere else so I had a duplicate and the faff of sending one back. Why now three months later do I have 2 requests to review this company on Trustpilot? Also they have recently closed their department store local to us so the trust has gone.

2025幎1月1日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

Very disappointed

I recently ordered a perfume from your Sanderson website as my first time trying it. However, after applying it, I noticed a rash develop on my neck, which turned red. I washed it off with water and waited for it to subside, but I have to admit, I panicked a bit. The next day, I reached out to your customer service to explain the situation. Unfortunately, the response I received was not apologetic at all. The representative simply stated that since I used the product, returns were not possible.

I replied asking for reconsideration, but the response was blunt and impolite. I was extremely disappointed by her attitude and unwillingness to listen. She kept repeating that it was company policy, despite my explanation about the adverse reaction. I was so focused on trying to see if the rash would subside that I didn’t take any photos at the time, but my main concern was the reaction I had.

I genuinely love the perfume, it’s beautiful, but I wish I could have used it without issue. Unfortunately, this experience has left me disappointed, and I feel the company has not been fair in handling my concern.

2025幎2月21日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

Awful. Will never shop here again

Sent the wrong item then it went out of stock. Take ages to respond or actually answer questions raised and seem to have a policy of 15 working days for your refund when they are at fault. Utter joke and would never shop here again. Other reviews seem to be accurate.

2025幎1月12日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

disappointed

I order a pair of trousers on line and waited for delivery only to be told you had cancelled the order and we now out of stock. Not a good show.

2025幎2月19日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

You cancelled my purchase

You cancelled my purchase

2025幎3月13日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち5の評䟡

Very Happy

First time I’ve used this company.
Very happy with the Barbour jumper bought at a very competitive price!
I will definitely use them agar, thank you.

2025幎1月3日
5぀星のうち1の評䟡

Terrible service

Terrible service, customer not valued at all! Total arrogance from so called floor manager at Sheffield store. Final straw when wouldn't reimburse £16+ Pal Zileri sale T shirt, which was ill fitting, and unsuitable! Excuse.. tag in wrong place on garment!!
It came to me with tag bent and loose within packaging.
Prior to that, wouldn't exchange an online garment against one of higher value, spurning an opportunity to gain a much better sale!
One more, Jacob Cohen jeans £360 priced matched to online price. Bought as a Christmas present for myself, then week after Christmas banged down to £180. Felt cheated.. No confidence in the company!!!!

2025幎2月15日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち2の評䟡

Terrible communication

Terrible communication - wasn’t informed why part of the order wasn’t fulfilled than wasn’t notified when it was available to pick up in store!

2025幎2月14日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

Took 3 weeks for a next day delivery


Took 3 weeks for a next day delivery order

2025幎1月8日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

Ordered an outfit

Ordered an outfit. All seemed well then I simply got a refund! No explanation!

2025幎2月20日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち2の評䟡

Wrong jacket...wrong price they didn't really care

I ordered a Pal Zileri insert jacket priced at £117, amazing bargain so I grabbed it. The jacket arrived in a massive damaged box loosely wrapped in tissue. It was the wrong jacket which was similar but didn't have the insert and was priced on their website at £103. I reached out to resolve and after several emails and a photo I was sent a returns note. I actually liked the jacket so offered to keep it but at the price it was on the website with maybe a gesture of goodwill. Their head of E-Commerce messaged asking me if I'd like to keep the jacket for £117 so wasn't massively impressed.

2025幎2月7日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

5぀星のうち1の評䟡

Poor service

Never received the item I ordered and although I received a timely refund it came with no explanation or apology

2025幎3月1日
Sandersons Department Store ロゎ

Sandersons Department Store からの回答

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.

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