Sandset レビュー 127

Sandset からの回答

2026年1月27日

Hi,

Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. We completely understand how upsetting it is to follow the returns process correctly and not receive a response, especially when you’re trying to request an RMA within the stated timeframe.

We’ve been assisting a very high volume of customers recently, which unfortunately caused delays in some email responses. That said, this is not the experience we want for any customer, and we sincerely apologize for the inconvenience and concern this has created.

Please email us again at support@sandset.shop
, and our team will prioritize your return request and assist you as quickly as possible so this can be resolved fairly.

We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.

Sandset からの回答

2026年1月17日

Hello,

Thank you so much for your kind words and for taking the time to share your experience. We’re glad to hear that, even though the item didn’t fit, the quality and packaging met your expectations.

It’s wonderful to know that our team was able to assist quickly and provide a smooth refund experience. Your recommendation means a lot to us, and we truly appreciate your trust and support.

We look forward to serving you again in the future!

Sandset からの回答

2026年1月12日

Hello,

Thank you so much for taking the time to share your experience. We’re truly happy to hear that your wife loves the dress and is excited about the many ways she can style it, especially for traveling, where versatility really makes a difference.

We also appreciate your understanding regarding the delayed delivery. You’re absolutely right that we experienced a significant surge in demand following our November campaign, and while we worked hard to fulfill all orders, some shipments did take longer than expected. We’re grateful for your patience during that time.

It means a lot to us that everything worked out in the end and that you’re happy with your purchase. Thank you again for your trust and support.

Sandset からの回答

2026年1月8日

Hello,

Thank you for sharing your experience. We sincerely apologize for the frustration and confusion this situation has caused. We completely understand how upsetting it is to request a refund, not receive timely responses, and see conflicting information on our website.

We’ve been assisting a high volume of customers recently, which may have caused delays in some responses. Please email us directly again at support@sandset.shop
, and our team will prioritize your case immediately to ensure your refund or preferred resolution is processed as quickly as possible.

We truly appreciate your patience and understanding, and we are committed to resolving this issue and improving our communication moving forward.

Sandset からの回答

2026年1月5日

Hello,

Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you were with your order. Receiving items that don’t match your expectations in terms of fit or fabric quality is understandably frustrating, and we completely understand why you feel let down.

We’ve been assisting a high volume of customers recently, which may have caused delays in some responses, and we sincerely apologize for that. Please email us directly at support@sandset.shop
, and our team will be happy to review your order and discuss possible solutions with you.

Your feedback is important to us, and we appreciate the opportunity to address your concerns and improve moving forward.

Sandset からの回答

2025年12月29日

Hello,

Thank you for sharing your feedback. We sincerely apologize that your experience with the jeans did not meet your expectations. We completely understand how frustrating it is to receive an item that feels cheaply made, does not fit correctly, or has quality issues.

We’ve been assisting a high volume of customers recently, which may have caused delays in our responses. Please email us at support@sandset.shop
, and we will personally assist you with a solution, whether that’s a replacement, exchange, or refund.

We truly value your feedback and are committed to improving our products and service so that future customers have a better experience.

Sandset からの回答

2025年12月26日

Hello,

Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment this situation has caused. We completely understand how upsetting it is to order gifts for Christmas and not receive them on time, especially after trying multiple ways to reach us.

We’ve been assisting a high volume of customers recently, which may have caused delays in our replies. Please email us again at support@sandset.shop
, and we will prioritize your order and resolve this issue as quickly as possible.

We truly value your patience and understanding, and we are committed to making this right.

Sandset からの回答

2025年12月23日

Hi,

Thank you for sharing your experience. We completely understand how frustrating it must be to want to leave a review and not be able to, and we sincerely apologize for the lack of response to your previous messages.

We’ve been assisting a high volume of customers recently, which may have caused delays in our replies. Please email us again at support@sandset.shop
, and we will prioritize your request so you can share your feedback on the outfits you purchased.

We truly appreciate your patience and understanding, and we’re committed to ensuring your voice is heard.

Sandset からの回答

2025年12月19日

Hello,

Thank you for sharing your concerns. We completely understand how frustrating it must be to wait three weeks for your order, especially when it’s for gifts, and we’re very sorry for the delay and the lack of response to your earlier email.

We’ve been assisting a high volume of customers recently, which may have caused a delay in our replies. Please email us again at support@sandset.shop
, and we will prioritize your order and ensure it’s resolved as quickly as possible.

We truly appreciate your patience and understanding, and we’re committed to making sure your order reaches you in time for Christmas.

Sandset からの回答

2025年12月8日

Hello,

Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you’ve faced. We completely understand why waiting over three weeks especially when you were hoping to receive your items for Thanksgiving has been disappointing.

We understand how important timely delivery is and that this experience fell short of your expectations. We would like to make this right. Our team is committed to ensuring that your concerns are resolved promptly.

Your feedback is very valuable to us, and we are taking steps to improve both our fulfillment process and customer communication so that this does not happen again.

Please reach out to us directly at support@sandset.shop so we can resolve this immediately.

Thank you for giving us the chance to correct this, and again, we sincerely apologize for the inconvenience.

Sandset からの回答

2025年12月2日

Hello,

Thank you for sharing your experience, and I’m truly sorry that you’ve been left feeling this frustrated. Waiting over three weeks without clear updates is absolutely not the level of service we promise, and I completely understand why this situation has made you worry.

I want to reassure you that we are not a scam company, and your trust matters deeply to us. Please allow us to fix this for you right away. Please email us at support@sandset.com.

Thank you again for bringing this to our attention. We truly appreciate the opportunity to make this right and restore your confidence in us.

Sandset からの回答

2025年11月17日

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear your Infinity Dresses arrived in time for your cruise and that you were able to grab a few great pieces, including a gift for Christmas! 🎁

We completely understand missing out on the top under the dress our sales do go quickly, but we hope you enjoy experimenting with all the different ways to style your dresses. We can’t wait to see the fun looks you create!

Thanks again for your support and happy cruising!

Warmly,
The Sandset Team

Sandset からの回答

2025年11月13日

Hello,

We’re so sorry to hear about your experience and understand how frustrating this must be. Our customer service team did try to respond to your emails, but unfortunately, each time they sent a reply, it bounced back with an error message preventing the response from being delivered.

To make sure we can assist you as soon as possible, could you please reach out to us again using a different email address? Once we receive your message, our team will prioritize your request for a return and refund. Thank you so much for your patience and understanding.

Sandset からの回答

2025年10月27日

Hi there,

Thank you so much for your review! We’re so happy to hear that you love the dresses overall, that truly means a lot to us. 💛

We also really appreciate your feedback about the arm opening. We understand how important comfort and fit are, and your suggestion helps us improve our future designs to be more inclusive and flattering for everyone.

As for the missing dress, we’re so sorry for the delay! Our team is already checking on your order to make sure it reaches you as soon as possible. Please feel free to message us at support@sandset.shop with your order number so we can provide an update right away.

Thank you again for your patience and for sharing your experience.

Your feedback helps us grow and get better with every order.

Sandset からの回答

2025年10月6日

Hello,

We’re very sorry to hear about your experience and truly understand how frustrating this must be. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of communication you’ve encountered.

Please know that we take your concern seriously and would love the opportunity to resolve this for you as soon as possible. Could you kindly reach out to us at support@sandset.shop
with your order number? Our team will personally review your case, provide an update on your missing items, and make sure everything is handled properly.

Thank you for bringing this to our attention! We genuinely appreciate your patience and the chance to make things right.

Sandset からの回答

2025年9月26日

Hello,

We’re very sorry to hear about your experience and understand how frustrating this must feel. Please know that we are a legitimate business and we take every order seriously. We never want anyone to feel ignored or misled.

Could you share your order number or contact details with us at support@sandset.shop? This will help us immediately investigate what happened and resolve the issue.

Your feedback is important to us, and we’re committed to making this right.

Sandset からの回答

2025年9月26日

Hello there,

Thank you so much for sharing such a wonderful experience! We’re thrilled that the Infinity Blue dress made you feel confident and stylish, and that it earned you so many compliments both in person and on Instagram.

It’s great to hear that the soft fabric, vibrant color, and versatile style captured exactly what we aim for something chic, classy, and a little playful all at once. Your recommendation means the world to us, and we can’t wait to help you find your next favorite look!

Sandset からの回答

2025年9月1日

Hello there,

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our products, fast delivery, and customer service. Your trust means a lot to us, and we look forward to serving you again soon!

Sandset からの回答

2025年8月29日 に公開

Hello there,

Thank you so much for sharing your experience! We truly appreciate your kind words about our prompt delivery, careful packaging, and product quality. Knowing that everything met your expectations means a lot to us, and we’re grateful for your trust in our brand. We look forward to delighting you again with your next order!

Sandset からの回答

2025年8月28日

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear that you love your dress and find it so versatile. It’s great to know that it fits well and makes you feel confident and flattering in every style you try.

Your feedback motivates us to keep creating dresses that combine style, comfort, and endless possibilities. We can’t wait to see how you wear it next and hope you enjoy it for many occasions to come!