Sandset レビュー 127

Sandset からの回答

2025年7月21日

Hello there,

Your review absolutely made our day — thank you so much! 💛

We're beyond thrilled that you’re loving the Infinity Dress and embracing all the creativity it offers. It really is more than just a dress, and hearing you describe it as “a whole experience” is exactly the kind of joy we hope to bring to our customers.

We’re so glad the fabric, fit, and versatility stood out to you — and that the styling process felt fun and empowering! That’s what Sandset is all about: helping you feel confident, beautiful, and endlessly inspired, whether you're on vacation, at an event, or curating content.

Thank you again for your kind words — and for styling it like a star 🌟
We can't wait to see how you wear it next!

Sandset からの回答

2025年7月14日

Hello,

Wow! Thank you so much for this wonderful review! We're absolutely delighted to hear that your experience was seamless from start to finish.

We’re especially happy that you loved the styling manual and the QR code for the video tutorials we know how important it is to feel confident styling your dress, and we’re so glad you found those resources helpful and convenient.

Your kind words truly mean the world to our team. It’s feedback like this that inspires us to keep delivering a thoughtful and elevated shopping experience for every customer.

Thank you again for choosing us!

Sandset からの回答

2025年7月14日

Hello,

Thank you for taking the time to share your feedback. We're truly sorry to hear that the product didn’t meet your expectations.

Our Infinity Dress is designed to be lightweight, stretchy, and incredibly versatile made from high-quality polyester-spandex blend that allows it to be styled in dozens of ways for all body types and occasions. That said, we completely understand that it might not be what you were hoping for, and we're sorry it fell short for you.

We genuinely value honest feedback like yours, as it helps us improve both our product and customer experience. We’d love the chance to make this right if you haven’t already, please feel free to reach out to our customer support team at support@sandset.shop. We’re more than happy answer any questions you may have.

Thank you again for sharing your thoughts we’re always working to improve and better serve our customers.

Sandset からの回答

2025年7月3日

Hello,

Thank you so much for sharing your feedback. We're truly sorry for the confusion and any frustration you experienced that’s definitely not the experience we want you to have.

Please rest assured, you have not been scammed. We're a real, dedicated team, and your satisfaction is incredibly important to us. It sounds like there was an error in our automated system, and we sincerely apologize for the confusion regarding the return address.

We completely understand that the dresses may not be the right fit for everyone, and returning them should be as easy as possible. Our return policy does state that return shipping is covered, and we’d love to sort this out for you right away. Our support team is here to help with a proper return label and instructions just send us a message with your order number at support@sandset.shop, and we’ll personally take care of it.

We genuinely value your trust and hope to turn this around with a positive resolution. Thank you again for your feedback it helps us grow and improve.

Sandset からの回答

2025年7月1日

Hi there,

Thank you so much for your lovely review! We're thrilled to hear that you love the dresses and find them perfect for both beach days and outings that’s exactly what we designed them for!

We also really appreciate your honesty about the styling you're definitely not alone! Our Infinity Dresses are super versatile, and with that versatility sometimes comes a bit of a learning curve.

We're currently working on creating more easy-to-follow tutorial videos and styling guides to make things simpler and more fun. In the meantime, if you ever need help with a specific style or occasion, feel free to reach out we’d be more than happy to guide you step by step!

Thanks again for your kind words and your feedback, it helps us grow and improve 💛

Sandset からの回答

2025年7月1日

Hi there,

Thank you so much for the wonderful review! We're so happy to hear you love the quality and the many styling options our dress offers that's exactly what we aim for.

We’re excited for you to take it on holiday it’s the perfect travel companion! Versatile, lightweight, and made to make you feel confident no matter where your adventures take you.

If you ever need help with styling tips before your trip, feel free to reach out we’re always here to help!

Wishing you an amazing holiday,

Sandset からの回答

2025年4月27日 に更新

Hello,

Thank you for your wonderful review! We’re so happy to hear that you love your dress! We hope it continues to bring you joy and versatility. If you ever need anything, we’re here to help!

Sandset からの回答

2025年4月23日

Hi,

Thank you so much for your kind words! We're thrilled to hear that the ordering process was smooth and that our communication helped you feel informed every step of the way. It’s amazing to know you transformed your cover-up into a beautiful dress for an evening out in Miami — that’s exactly the kind of versatility we love to see!

Your satisfaction means a lot to us, and we're so happy you were pleased with the quality and durability of the material. Thank you again for your support, and we can’t wait to serve you again in the future!

Sandset からの回答

2025年4月21日

Hello,

We are truly sorry to hear about your frustrating experience, and we understand how disappointing this must be for you. It’s never our intention to leave our customers feeling this way, and we take your concerns very seriously.

We would love the opportunity to resolve this issue for you. Could you please reach out to us directly at support@sandset.shop with your order details? We want to investigate what happened and ensure that you receive the proper support.

Thank you for bringing this to our attention, and we hope to have the chance to restore your trust in our company.

Sandset からの回答

2025年4月11日

Hello,

Thank you for your kind words about our dresses! We’re thrilled that you love them. We truly appreciate your feedback about the video tutorials and understand how important it is to have styling instructions available offline, especially for travel.

We’re currently exploring options to provide printable guides in the future to make styling even more convenient.

Wishing you a fantastic trip, and thank you for your support!

Sandset からの回答

2025年4月8日

Hello,

We’re truly sorry to hear that the instructional videos have caused you frustration. We completely understand how important it is for the videos to be clear and easy to follow, especially when learning how to use the dresses. Your feedback is incredibly valuable to us, and we apologize for any inconvenience this has caused.

We’ll certainly take your comments into account and look into slowing down the videos to make them more user-friendly. In the meantime, if you'd like further assistance or tips on how to wear your dresses, please don’t hesitate to reach out to us directly at support@sandset.shop. We’d be happy to provide personalized help.

Thank you for your patience, and we hope to help make your experience much easier moving forward.

Sandset からの回答

2025年4月2日

Hello,

Thank you for your wonderful review! We’re so happy to hear that your Sandset Infinity Dress was the perfect travel companion for your trip to Costa Rica. Its versatility is one of our favorite features too, and we love that you were able to create multiple looks with it!

We truly appreciate your support and hope to be part of more of your travels in the future. Safe and stylish adventures ahead!

Sandset からの回答

2025年4月2日

Hello,

We’re truly sorry to hear about your experience. We understand how frustrating it must be to expect a smooth refund process and instead feel like you're not getting the support you deserve. That’s certainly not the experience we want for our customers.

We would love the opportunity to resolve this for you as quickly as possible. Please reach out to our team at support@sandset.shop and we will personally look into your case to ensure a fair resolution.

Your feedback is incredibly valuable to us. We appreciate your patience and hope to turn this around for you.

Sandset からの回答

2025年3月31日

Hello,

Thank you so much for your kind words! We’re so happy to hear that you’re enjoying the versatility and comfort of the dresses. It’s great that they work effortlessly for both classy and casual looks—exactly what we aimed for! We’re thrilled to be part of your wardrobe for those days when you just want something easy and stylish.

If you ever need more style ideas or have any questions, we’re always here to help. Enjoy your dresses!

Sandset からの回答

2025年3月28日

Hello,

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re loving the versatility of the dress and that our instructional videos made styling easier for you. It’s great to know you found styles that work best for you—comfort and confidence are key!

We truly appreciate your support and can’t wait for you to rock your looks on your travels. If you ever need styling tips or have any questions, we’re always happy to help. Enjoy your dresses, and thank you for sharing with your friends!

Sandset からの回答

2025年3月27日

Hello,

Thank you for your thoughtful review! We’re delighted to hear that you’re happy with your dresses and that our customer service team was able to assist you. The wrap-around styles can take a little practice, but once you get the hang of it, the versatility is endless!

We also appreciate your kind words about our packaging, pricing, and overall experience. Your recommendation means the world to us! If you ever need styling tips or have any questions, we’re always here to help.

Enjoy your dresses, and thanks again for your support!

Sandset からの回答

2025年3月26日

Hello,

Thank you so much for your kind words! We’re thrilled to hear that you love the concept and that the dress will be a staple for your summer outings. That’s exactly what we designed it for—versatility, comfort, and effortless style!

How exciting that you got one for your daughters too! We hope you all love them just as much. If you ever need styling tips or have any questions, we’re always here to help.

Wishing you a fantastic summer filled with amazing memories in your new dresses!

Sandset からの回答

2025年3月24日

Hello,

Thank you for your honest feedback. We’re sorry to hear that the delivery took longer than expected—we understand how frustrating that can be, and we’re always working to provide more accurate shipping estimates.

As for the accidental cut in your blue dress, that’s definitely not the quality we strive for. We’d love to make this right for you—please reach out to us at support@sandset.shop, and we’ll be happy to assist you.

That said, we’re glad to hear that you’re enjoying the green and brown dresses and that they’ll be part of your vacation wardrobe! We hope they make your trip even more enjoyable.

Thanks again for your feedback—it helps us improve, and we truly appreciate your support.

Sandset からの回答

2025年3月24日

Hello,

We’re truly sorry to hear about your experience. We understand how frustrating it is when a product doesn’t meet expectations, and even more so when you’re trying to get assistance but haven’t received a response. That’s definitely not the experience we want for our customers.

We take quality and customer satisfaction very seriously, and we want to make this right for you. Please reach out to our support team at support@sandset.shop with your order details, and we’ll make sure your return request is handled as quickly as possible.

Your feedback is important to us, and we appreciate the opportunity to improve both our products and our service. Looking forward to resolving this for you.