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Having purchased a shirt from the meadowhall store in Sheffield on 27/09/25 with the aid of the sales assistant who advised the shirt was the right size even though I stated it felt too small she advised it was how you wear them.

On arriving home and trying it in again it was too small I returned to the shop 29/09/25 to state this and asked for a refund but this was rejected and stated that an exchange was only available even though when being served was I told advised this, I was asked to call in the week and speak to Garry (Manager) I have phoned 5/6 times but no Garry.

I have visited store again today 10/10/25 and spoke to the sales assistant who aided me when I purchased and stated no refund could be given and all honesty was damn right rude.

I would highly recommend not using this company as they miss sell clothing to bolster sales without thinking of customer satisfaction.

Quick delivery and exactly as sold. Packaged well.

We always admire the suits at the Meadowhall store and today my partner got a beautiful one! The store assistant Courtney was helpful, friendly and welcoming- highly recommended!

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting.

However, from the moment I stepped into this Bluewater store, I couldn't have received a more enjoyable shopping experience.

Peter was absolutely fantastic and it felt like being with a personal shopper. He helped me with sizes and styles, explaining the best way to mix and match to get multiple outfits, got me set up with shoes and even trimmed a belt in store to get the best fit.

I came out knowing I'll look amazing and it was such a confidence boost. I couldn't possibly praise Peter and the store any more if I tried.

Made an order which was no longer required. Returned and refunded promptly with fast replies to emails etc. I received good customer service

Great product and great delivery..very happy with my new shoes..

Waited 6 weeks for shipping. They hadnt even shipped it. They raised a collection with DHL, but nothing was posted, they refused refund. DHL confirmed nothing was posted and I sent in the confirmation, they still refused to refund. I raised a charge back with the bank, which the seller disputes. Massive inconvenience as I wanted the item for an event and nothing but customer service failure following.

Same as in photos. Delivered on time

My husband went to your store at Blue water shopping centre.
He liked a three piece suit and was told by your staff that it would cost £450, but when he came back home, we checked online and found it for £235!!!
We didn’t purchase it.
Plus your online return policy stinks and sounds like you are looking for any reason to refuse a return.
PLEASE MAKE SURE YOU READ THEIR RETURN POLICY.
Dont bother replying with a bad attitude, I have read all your replies.

Great production but only part of my order arrived and Ino explanation given.
I found after sales difficult to navigate. Online only

Their stock on the website doesn't reflect their true stock levels in reality. Id suggest you invest in a stock checker/admin clerk to save yourself the issues that follow on for this one simple issue.
In addition whoever is supposed to be fulfilling these orders I suggest they become more productive and instead of waiting for a customer to chase their order, contact them first to advise their order cannot be fulfilled.
It took a week and a half after placing my order for me to contact due to the lack of updates to then be told that the sizes i had ordered were unavailable and to be offered the next size up. Which as I'm now too close to the date of the event I accepted this alternative. The order was picked shipped and delivered very quickly, for me to then only be disappointed once more when there were items missing. I am now awaiting action from customer service who will probably offer a refund for missing items as the event is tomorrow and I doubt they have the ability to deliver on these. Will never use again.

Big thanks to Fay for her great service, my 4th time buying from here and never left disappointed!

Took a while to tell me unable to fulfil my order, replacement option agreed and arrived super fast.

Had some iteams which were too small. Got in contact with customer services who couldn’t provide any answers/help to our queries of returns/ exchange

Great products. Affordable as well

What a wonderful company. Ordered shoes and were delivered the very next day. Now that’s what call great service. Beautiful crafted shoes and so comfortable. You can see the quality straight away. Thank you for a great service

We visited the meadowhall store to find a suit for my husband for a wedding. We were greeted by a very friendly and helpful shop assistant named Courtney. She was amazing an nothing was too much trouble. We will definitely come back in the future for anymore suits he might need.

The store deserves full recognition as their professional approach to a customer is exceptional.

As soon as I entered the store, Mr. Steve approached me if I need something particular which I did.

I believe this gentleman has a measure tape in his eyes as he guest straight away my size.

Unfortunately, the size was not available but Mr. Steve assured me that if he will not be able to find the right size at the back, then he will order it and will come before the ceremony.

Overall, the service was quick, to the poind and most importantly there was no pressure to buy anything else.

The very last thing customer needs is being pressurised to buy something else.

Strongly recommend the shop and gentleman's who are working there as they know what they are talking about.

10/10

Worst purchase
Item received as not descryaa the image shown
Completely different colours
When i order blue they gave grey
And when I returned i had to pay 20 pounds at the post office i lost my money for their mistakes
Worst customer care no replies to any messages or queries
Will not recommend to anyone