SCHUTZ レビュー 

I wish I could give them 0 stars.

I placed an order on 12/8 with OVERNIGHT shipping because I needed the shoes for an event 12/13. By 12/10, when I didn't hear anything about my order, I emailed customer service to follow up on the status... never received a response.

Then, on the evening of 12/11, since I knew I wasn't going to get the shoes in time, I emailed their customer service again and just nicely asked for them to cancel my order and issue a refund.... No response.

On 12/16 I received an automatic email saying my $25 overnight shipping had been refunded, so I emailed customer service AGAIN and nicely asked them to refund my entire order. FINALLY I received a response from Schutz customer service that my order would be refunded and cancelled.

THEN 2 days (and no refund) later, I received an email saying my order finally shipped... this was TEN DAYS after placing it with overnight shipping. I emailed customer service AGAIN and told them my order was not supposed to be shipped out and I was supposed to be refunded. I still haven't received a response (not that I'm surprised at this point)...

WORST CUSTOMER SERVICE EVER!! I will NEVER order from them again.

I bought a pair of shoes
For almost $150 they were never send to me
What a scam
Don’t buy from them

Shoes are beautiful; that's the reason for the 1 star. Outside of that EVERYTHING ELSE about this company is horrible! I purchased shoes online and received them 3 days later. The shoes were too small so I went online to exchange for a larger size. Upon attempting to produce a shipping label via their online return portal; i noticed that 1 pair of my shoes was listed as "non-returnable, due to the fact that they had not shipped yet". Wait, what? I'm looking at the shoes in my bedroom. So i call customer service; voicemail comes on like it's a personal phone. I'm wondering if Schutz "Customer Service" is a one woman shop in someone's basement. For three days I left voicemails and sent them emails asking for a return label. On the fourth day, I called again and a woman picked up. I advised her of what was happening and she was soooooooo rude and did not give two sh*ts about what happened. Her response in the end was "i'll send you the label shortly, bye". That's it? That's all i get?

I will NEVER buy another pair of shoes from this company again! Your return policy is shady as hell, I don;t understand how you one this 30 day time frame when consumers can't even get in touch with anyone and the return portal is not working properly.

The Online shopping site and online customer service is absolutely the worst!

I think they are inefficient and incompetent.

I ordered two items on their website and upon check out, my VISA payment didn’t go thru TWICE. It said: unable to process payment and nothing was charged.
So I decided to try again using my MASTERCARD (for the same items) and the same thing happened, It told me that it was unable to process payment as of this time and no payment was taken. After making triple failed transactions I decided to stop. And then I got a call from my bank telling me that there was a charge on my MASTERCARD credit card for the same amount I was suppose to pay for on VISA but unfortunately didn’t go through. I emailed them and ask them to CHECK AND CLARIFY this for me because 3 TRANSACTIONS HAVE FAILED AND YET ONE CAME THROUGH EVEN IF IT TOLD ME IT WASNT SUCCESSFUL. So I am emailing them and asking them very nicely to check if my VISA was charged and to just cancel the same payment made on my MASTERCARD if it did happen. What did I get? A curt email stating that there was 1 charge on my VISA. When the payment that was suppose to be unsuccessful was charged on my MasterCard. I’m not sure they understood my email or they are turning a blind eye because they are lazy to look into it. I have been emailing them again and again with a screenshot that proves my Mastercard was charged. Still the slowest of response and when they do (I’m lucky to get a week), it’s curt and impersonal. So instead of paying 400 dollars I might end up paying 800 because I am charged twice on two different credit cards. Somebody out there please get a word to them because they have no phone service, the email is turtle pace and the agents behind the screen seem to not give a hoot at all.

Wed, Sep 4, 10:38 AM (5 days ago)
to Schutz

I have had THE WORST shopping experience with you all from the very beginning. The shoes were late to arrive because the Fedex carrier "could not find the address". I now completely understand. Last Friday I spent nearly 2 hours interrogating everyone about picking up these shoes as I requested "In-store pickup" for my shipping option. In this email it clearly says Ugg store. The sales person in this store had no idea what I was talking about. I tried the concierge, the business office, and Nordstrom. I was unable to pick up my shoes because no one knows where they are. I even called your actual store on Beverly dr. who was unable to help and unclear of what was going on. Obviously this is beyond the most terrible customer service, besides the fact that it took several days for anyone to get back to me. I can no longer spend anymore time on this, please refund my money immediately. And plan to never ever shop with you all again.

Their return policy is horrible
If the item is on sale -you don't receive your money- you are forced to purchase something from them
Their policy does not help the consumer
STAY away Do not Purchase their S___T

I really wish I could have read these reviews before I ordered an 80 dollar pair of shoes. The shoes I got were nice, but far too large. When I decided that I was going to return, I was surprised to learn that they had a 14 day return policy. Interestingly, I'd never received a shipping or order confirmation. So, that made returning even harder, I reached out to them via their email/contact information and their website. I ordered on July 11 and to this day have yet to hear back from them. It's really sad to know that a business like this is operating. I've never had such a terrible experience.

Horrible customer service, no legit phone number to call, emailed many times without any response. Bought a couple of pairs of shoes from them, fit was wrong, returned both of them and received a store credit. They give store credits for shoes sold on sale, however one pair was bought at full price and they gave me a store credit anyway. Have been trying to speak to them about this for over three weeks. Another return arrived at their location over two weeks ago and has not been processed, can't get anyone to reply to my emails for this one either. Called store and was told they have been getting complaints about online service. Obviously they do not see it to be too much of a big deal since nothing has changed. Do yourself a favor and stay away.

Terrible! I want to give them 0 stars. Returned a pair of shoes. Called to find out the status. No answer. E-mailed them and got a generic return e-mail. Paid way too much for these shoes not to get my refund. I will take legal action.

Worst company. I will NEVER buy shoes again. I ordered them, they arrived. All good. Sent them back. NEVER heard from them again. I never got my money back. Emailed them over 10 times. Even tried to contact a store of theirs in NY... they didn't even have a phone number for corporate. NEVER buy shoes from this company. They deserve to go out of business.

I bought a pair of black Farrah Schutz pumps from Neiman Marcus. The heel on the left shoe separated from the sole. I weigh 135 lbs and take good care of my shoes. As the purchase date was past 30 days, I contacted Schutz Company Customer Care. They asked me to send proof of purchase and photos of the shoes, which I gladly provided. After two weeks of no response I contacted Customer Care again. To my surprise they claimed to have no knowledge of their email addressed to me and declined my request for a store credit or repair of the damaged shoe. Let me also advise that a work colleague shared the same experience with two (2) pairs of Schutz pumps. Luckily we did not suffer injuries when the heels separated. I will never buy another Schultz shoe. Their Customer Care Team needs dire training in Customer Care or be let go.

Worst customer service ever they lie they cheat and they steal I tried to return a pair shoes and they had the nerve to tell me it was final sales it did not say that on the final paperwork receipt nor did the screen shot of my order state it was a finale sale. I will never purchase shoes from this company ever again and I will tell my friends and family to do the same. Shame on you Schutz for being schmucks !!

I placed an order and it never arrived fedex said delivery was made but the system said it was out for delivery. I was confused by the situation so I called the number provided and sent an email nothing I’m concerned because my order is for 150 dollars that I cannot afford to loose . The number is a dead end and takes you to a message inbox with no out going messages identifying where exactly you are calling. Bellow is the contact information from their webpage . Don’t risk it !
Online Hours of Operation:
Monday - Friday: 10AM - 6:00 PM
T. (646) 561-3550
E. onlinestore@arezzousa

If i had chance, i would give less rating. I ordered shoes from Schutz website on 12/25/2017. i received the shipping tracking number on the 26th. Since 23 days, the tracking number shows that the label was created. But the shoes were never shipped. I am writing emails to the company asking about the order but nobody replies my emails. Their online chat is always closed. There is nobody that you can reach and explain your problem. I need to go ahead and call my bank to dispute the charge. Don`t buy anything from this website. They will give you a lot of headache.