Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetabl... もっと見る
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レビュアーのコメントを見てみましょう
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... もっと見る
企業が回答しました
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... もっと見る
企業が回答しました
The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there... もっと見る
企業が回答しました
企業情報
Schwank Grills について
当該企業による記述
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
連絡先
2 Schwank Way, 30830, Waynesboro, 米国
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4.2
ほぼ満足
567件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 40％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I expected a high-quality product
I expected a high-quality product. However, it was nothing special.
2025年9月14日
自発的なレビュー
Schwank Grills からの回答
Hi Salem, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t quite meet your expectations. We strive to deliver top-quality grills and a memorable cooking experience, and we’d love the chance to learn more about how we can improve. If you’d like, please reach out to us directly at support@schwankgrills.com we’d be happy to discuss further. Your input helps us continue to get better, thank you!
Best regards,
The Schwank Team
Schwank Grills からの回答
Hi Michael, thank you for the 5-star review! We’re so glad to hear that shopping with us was easy and that our customer service team made a great impression. We appreciate your support and look forward to serving you again. Happy grilling!
Grill is well made
Grill is well made, ships rather quickly, set up was easy, used it once and steaks were perfect, hopefully the price could come down in the future to make them more accessable
2025年9月10日
Schwank Grills からの回答
Hi Gerald, thank you for the great review! We’re glad to hear your grill arrived quickly, was easy to set up, and delivered perfect steaks on your first use. We also appreciate your note on pricing, feedback like this is always valuable as we continue working to make our products as accessible as possible.
Easy to use website
2025年9月9日
Schwank Grills からの回答
Hi Ben, thank you for the 5-star review! We’re glad to hear you found our website easy to use, making the shopping experience simple and smooth is something we strive for! Happy grilling!
Schwank Grills からの回答
Hi, thank you for the 5-star review! We’re thrilled to hear you’re enjoying both the grill and your experience with our company. Your support means a lot to us. Happy grilling!
Site did not load correctly and order pages did…
Site did not load and order pages did not work on iPhone - photos and videos appear to be all generation 1 grills and there is no user manual available on line.
I had to order using a Mac and the promo codes and special offers were ambiguous - actually I’m hoping the grill works better thank your website !!!
2025年8月24日
Schwank Grills からの回答
Hi Stewart, thank you for your feedback. We’re sorry to hear you had issues with the site on your iPhone. If you contact us at support@schwankgrills.com with some more details we’d be happy to look into the problems you experienced and make sure you have everything you need. We hope you enjoy your new grill!
Discount codes beyond frustrating
Discount codes that can't be applied to bundles; discount codes that can't be applied to accessories. Received a popup on the website offering a discount code only to have it tell me it was invalid when I tried applying it. Having to go back and forth trying to figure out the best deal is a pain. I almost went with a different manufacturer just out of frustration. If I would have been able to find Beefer XL available in the US, that's probably what I would have ordered instead.
2025年7月28日
Schwank Grills からの回答
Hi Curt, thank you for taking the time to leave this feedback. We’re sorry for the frustration with the discount codes, we know how confusing that can feel. Some of our promo codes are tied to specific items, and for free-item offers all qualifying products do need to be in the cart for the code to apply.
If you run into any trouble in the future, please don’t hesitate to reach out to us at info@schwankgrills.com and we’ll be happy to walk you through it. We appreciate your input as it helps us improve, and we hope you’re enjoying your new grill.
Don’t quite understand the 82 bucks you…
Don’t quite understand the 82 bucks you guys add to the tab for cash back or ?
2025年7月27日
Schwank Grills からの回答
I understand your concern about the $82 charge. Let me explain - at checkout we offer shipping insurance through our partner, Onward. This is automatically added for your convenience, but you do have the option to remove it before finalizing your order if you prefer.
The shipping insurance gives you perks like 2% cash back to be used on a future purchase as well as protection for shipping damages. If the damage occurs we file the claim for you and replace your item free of charge & immediately while the claim is still processing.
If you’d rather not include this service, you can opt out at checkout, but many customers find the extra protection and perks worthwhile.
Great grill.
Don’t get me wrong. I love this grill. I used it at least four days a week but now it won’t stay lit. I’ve contacted support by email. It’s been six days. No one’s contacted me. I sat for hours on their chat and then finally somebody answered me after I left a message on their phone, which nobody answered.
UPDATE: Support did reach out and everything is being taken care of. They have been patient with me sending it back since I don't want to be without it. Since contact they have not hesitated to reach out to me so I want to update this review.
2025年7月24日
自発的なレビュー
Schwank Grills からの回答
Hi Patrick, thank you for your honest feedback. We’re sorry you had such a hard time reaching support earlier on, that’s not the level of service we want to provide. We’re glad we were able to connect with you since then and get your issue taken care of. If you ever need anything else, please don’t hesitate to reach back out to us at support@schwankgrills.com. We really appreciate you as a customer and hope you’re back to enjoying your grill.
Not the flavor you would expect
The product arrived as promised and the quality of the product is as expected. Definitely a well made machine. I have now cooked about 10 different steaks on it and a few hamburger patties. The heat is tremendous and it creates a nice crust for sure. I have used the highest quality dry aged beef from Snake River Farms only. I consider myself an expert with Grilling and have extensive experience with open wood fire cooking as well as offset smokers. This grill does what they say in terms of cooking time etc...However even with using the butter bath with various herbs, the flavor profile of the steak cannot come close to a wood fire or charcoal grill. Frankly the flavor from my DCS propane grill is superior by a long shot. As I have played with this more, it makes sense why. Most of the great flavor we come to expect from grilling is in good part from the smoke generated from fat falling on the grill surface underneath. The set up of this grill simply can never create that type of flavor. I was expecting a flavor profile more akin to New York steak houses like Wolfgang who do use these types of sear grills, but upon further research it's a component of the cook not fully cooked this way. Buyers of this product should know what to expect.
2025年7月14日
自発的なレビュー
Schwank Grills からの回答
Hi Andrew, thank you for sharing such a thoughtful and detailed review. We’re glad to hear you’ve been impressed with the grill’s build quality and searing performance, and we appreciate your feedback on flavor expectations versus wood or charcoal cooking. You’re absolutely right that this style of grill is designed for high-heat searing rather than smoke-driven flavor, but for inspiration, you may want to check the recipes available on our website at schwankgrills.com. If you’d ever like further tips or support, feel free to reach out to us at info@schwankgroup.com.
I'm ready!
Great website, recipes and ease for ordering. I am very excited to start grilling!
2025年7月12日
Schwank Grills からの回答
Hi there, thank you for the 5-star review! We’re glad to hear you found the website and recipes helpful, and it’s great to know you’re excited to get started. We can’t wait for you to fire it up and enjoy your first cooks, happy grilling!
Informative website.
We ordered the grill online. The website was well designed and user friendly.
2025年7月8日
Schwank Grills からの回答
Hi Reva, thank you for sharing your feedback! We’re delighted to know you found the website well-designed and easy to use, and that ordering your grill was a smooth process. We appreciate your support and can’t wait for you to enjoy your new grill.
Schwank Grill #3 Years and still going strong
Cathy @ Schwank Customer Service was very helpful I'm going on #2 years with my Schwank Grill. So far no issues .. Clean Up can be a bit much but it's the same with your everyday commercial grills.
Plenty of You Tube videos to help with assembly or cooking ideas. I'm happy with my Schwank Grill & from what I'm told with proper care it will last.
Cooking at 1500 Degrees is a change from previous grills I owned that get up to 600 Degree's and you can also use cast iron pans.
If your budget allows then give Schwank Grill a try you won't be disappoited
2025年7月8日
自発的なレビュー
Schwank Grills からの回答
Hi Jay, thank you for sharing your experience and for being with Schwank for over two years! We’re glad Cathy was able to support you and that your grill continues to perform well at 1500°F. It’s great to hear you’ve found value in the YouTube resources and features like cast iron compatibility. We appreciate your recommendation. Happy grilling!
Took advantage of the Father’s Day…
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment with all the accessories at NO CHARGE! We just set up the grill and stand and will be using it tonight to grill some swordfish! Can’t wait to do steaks or chops with no flareups like I get on our conventional grill! BTW the assembly is high quality and the Stainless they use is also of high quality! Worth every penny! Michael Wilson
2025年7月7日
自発的なレビュー
Schwank Grills からの回答
Hi Michael, thank you for your wonderful feedback! We’re happy Cathy could help make sure you received everything you needed with your Father’s Day bundle. It’s great to hear the setup went smoothly and that you’re already enjoying flare-up free grilling. We truly appreciate your kind words about the quality and your recommendation!
Zero quality control
Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on the exterior of the unit or on the box itself. It was shipped defective from their factory, without the most basic of quality checks.
And the cart... well that's an entirely piece of junk.
Just all together a bad experience.
2025年3月27日
自発的なレビュー
Schwank Grills からの回答
Hi Jose, thank you for your review. We’re very sorry to hear about the frustration you experienced, both with the grill and especially with the cart. While we’re glad your case has since been resolved, we understand how disappointing it must have been at the time. Quality control is something we take seriously and we continue to work on improvements to both our grills and accessories, including the cart. Your feedback is valuable to that process, and if you ever need further support our team is always available at support@schwankgrills.com.
Long time user of Schwank Grill...love…
Long time user of Schwank Grill...love it and use it weekly. Recently bought a $500+ table to my grill. This table is biggest piece of junk. The big table came in a tiny box with more parts than a Swiss wristwatch. The instructions are confusing and unclear. Parts are not labeled, parts do not line up, and parts bent. They couldn't use regular phillips or flathead screwdriver for the part but some special screw-head that is very difficult to use. Save you money and get regular car already assembled at the hardware store. Total FAIL.
2025年6月22日
Schwank Grills からの回答
Hi Chris,
We’re very sorry for the frustration you experienced with the table. This is not the level of quality or ease we want for our customers, and we completely understand your disappointment. Our team reached out directly to help resolve this and also shared your feedback with our supplier so improvements can be made to the assembly process moving forward.
Thank you for taking the time to share your experience, this helps us get better, and we truly appreciate your long-time support of Schwank Grills.
Best regards,
The Schwank Team
Schwank Grills からの回答
Hi David, thank you for your review! We’re glad to hear you had a great experience with our customer service and appreciate you taking the time to share it!
You remember my account so ordering for…
You remember my account so ordering for grill was easy!
2025年6月25日
Schwank Grills からの回答
We’re so glad to hear that! It’s great knowing the ordering process was smooth and familiar for you — we appreciate your continued support!
Defective out of the box
I ordered this grill and paid in full, then waited 30 days for delivery. When it finally arrived, the grill table sat crooked, and the lifting mechanism was noticeably lower on the left side than the right. As a result, the tray insert doesn't sit level, causing grease to pour out the front of the grill and into areas that are not accessible for cleaning.
I contacted customer service and sent several emails with photos, videos, and a full description of the issue. I then repacked the 74-pound grill and sent it back for inspection. The company stated their technicians need to determine whether the issue is due to user error or a manufacturing defect. If it's deemed a defect, they will repair or replace it. If not, I will be responsible for freight charges both ways.
I chose this grill because it's American-made and I’m willing to pay more for quality and service. Unfortunately, that hasn’t been my experience so far. Based on how long this process is taking, I estimate it will be 45–60 days from payment to receiving a functional grill.
I hope the company follows through with a solid resolution. I will update this review if and when the situation is resolved.
2025年5月18日
Schwank Grills からの回答
Hi Mike,
Thank you for sharing your experience with us. We’re very sorry for the trouble you went through with your grill and understand how frustrating that must have been. While this situation was far from typical, we appreciate your patience as we worked with you directly and ultimately resolved things through a refund.
Your feedback has been shared with our team so we can continue improving, and we truly regret that this wasn’t the experience you expected from Schwank. We remain committed to standing behind our products and supporting our customers every step of the way and your feedback means a lot!
Best regards,
The Schwank Team
Ordering and paying was easy!
2025年6月17日
Schwank Grills からの回答
Hi Scott, thank you for your review! We’re glad to hear the ordering and payment process was smooth and easy for you. Happy grilling!
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