Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... もっと見る
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レビュアーのコメントを見てみましょう
Disappointed that I was unable to claim VAT back on this purchase. I recommend that that the site take more steps to simplify this so that it is not an issue moving forwards!!
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... もっと見る
企業が回答しました
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... もっと見る
企業が回答しました
企業情報
当該企業による記述
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
連絡先
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, 英国
- +443301332808
- info@selfimed.com
- selfimed.com
4.0
ほぼ満足
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality and fast delivery 👍👍
2025年11月16日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Reline, for your great feedback.
We’re very happy to hear that you received good quality products with fast delivery. Your support means a lot to us.
Kind regards,
SelfiMed UK Support Team
Une très belle expérience avec selfimed…
Une très belle expérience avec selfimed Uk ! Je vous recommande !
2025年9月12日
自発的なレビュー
SelfiMed UK からの回答
Merci beaucoup, Arnaud, pour votre retour positif.
Nous sommes ravis que vous ayez vécu une très belle expérience avec SelfiMed UK et nous vous remercions sincèrement pour votre recommandation.
Nous restons à votre disposition pour toute future assistance.
Cordialement,
SelfiMed UK Support Team
An overall good experience
An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Selfimed the same day and a replacement was shipped. This was nice and quiet, as it should be. So lost a star only because of the first faulty unit but impressed with the customer care in sorting out a replacement. This is a company I would be happy to use again.
2025年11月1日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Russell, for sharing your experience in detail.
We’re very glad your replacement AirSense 10 arrived quickly and is working quietly as expected. We sincerely apologise for the inconvenience caused by the first faulty unit — this is certainly not the standard we aim to deliver.
We’re pleased our team was able to respond the same day and resolve the issue promptly. Your understanding and positive comments about our customer care are truly appreciated.
Thank you again for your trust. We’re grateful to hear you would use us again, and we are always here if you need any further support.
Kind regards,
SelfiMed UK Support Team
SelfiMed UK からの回答
Thank you very much for your positive review. Sorry for any inconvenience caused earlier. Appreciated your patience throughout the resolution process. Happy New year to you!
SelfiMed UK からの回答
Thank you, Colin, for your positive feedback.
We’re delighted to hear that your products arrived early and met your expectations.
We truly appreciate your support.
Kind regards,
SelfiMed UK Support Team
schnelle und unkomplizierte Lieferung
schnelle und unkomplizierte Lieferung
gutes Produkt
2025年10月30日
SelfiMed UK からの回答
Thank you very much. This means alot to us
I'm so used to this cpap for travel.
I'm so used to this cpap for travel.
My 1st was a Devillbliss intelligent APAP.
My 2nd was a cube for maintenance.
Both turned off by itself so I junked it.
I was unaware that this cpap is now defunct.
So, I'm glad to be able to get a recon set for this price.
This will be my travel cpap as it's very compact.
2025年10月28日
SelfiMed UK からの回答
Thank you very much for the kind words and support.
TRISTE ET DECU.
Hello, my order: 885506278738 is missing the connector between the mask and the device.
Charger cable is also missing
I am not at all satisfied with the item, I am sorry
Je ne suis pas du tout satisfait, car ce colis que j'ai reçus est deja utilisé . quant a moi j'ai commandé un n appareil neuf.
Je suis tres triste et déçu.
2025年10月27日
SelfiMed UK からの回答
Bonjour,
Nous sommes vraiment désolés d’apprendre votre déception et nous comprenons parfaitement votre frustration. Ce n’est absolument pas le niveau de service que nous souhaitons offrir.
Nous allons traiter votre dossier en priorité. Merci de nous envoyer un message à info@selfimed.com avec votre numéro de commande afin que nous puissions :
• vous envoyer immédiatement le connecteur manquant
• vous fournir le câble chargeur
• vérifier l’état du produit reçu et organiser un remplacement si nécessaire
Nous nous excusons sincèrement pour cette situation et nous allons la résoudre au plus vite.
Cordialement,
SelfiMed UK
Service was excellent
Service was excellent, got Back to me on a Sunday, helping find what i needed, and was ready for collection with 18 hours..
The product - CPAP machine is brilliant, changed y life around, i can sleep brilliantly.
Best price by a long way too
Highly recommend
2025年10月20日
SelfiMed UK からの回答
Thank you so much, Andrew, for sharing your experience.
We’re really glad we could help you find what you needed quickly — even on a Sunday — and have everything ready for collection within 18 hours.
It’s wonderful to hear that your CPAP machine has made such a positive difference in your sleep and daily life. We’re also pleased you found the price competitive.
Thank you for the strong recommendation. We’re always here if you need anything further.
Kind regards,
SelfiMed UK Support Team
SelfiMed UK からの回答
Dear Ian,
Thank you for your order. We’re disappointed by your 2-star review, as it does not reflect the level of service you received.
Your parcel was collected within one hour of ordering and, according to FedEx tracking, reached Trinidad and Tobago since yesterday. This is an exceptionally fast dispatch and transit time for an international shipment.
Please note that delivery now depends on yourself and your local customs for clearance, which is outside our control. Once cleared, your parcel will be delivered promptly.
We pride ourselves on same-day dispatch and transparent tracking. Given the speed and accuracy of this order, we kindly ask you to reconsider your review, as it unfairly misrepresents our performance and commitment to customer satisfaction.
Kind regards,
SelfiMed UK
Excellent experience with SelfiMed UK
Excellent Service and Reliable Medical Supplies!
I’ve had a great experience with SelfiMed UK. Their range of medical supplies is extensive and high quality, with everything clearly labeled and easy to order.
2025年9月10日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Ofentse, for your wonderful feedback.
We’re delighted to hear that you found our medical supplies high-quality, clearly labelled, and easy to order. Providing reliable products and a smooth experience is exactly what we aim for.
We truly appreciate your support and remain at your disposal for anything you may need.
Kind regards,
SelfiMed UK Support Team
I had a lovely experience with this…
I had a lovely experience with this company my order came on time and it was amazing customer service.
2025年10月11日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Tatenda, for your kind feedback.
We’re very happy to hear that your order arrived on time and that you had an excellent customer service experience with us.
We truly appreciate your support and are here for you anytime.
Kind regards,
SelfiMed UK Support Team
Order came within days in perfect…
Order came within days in perfect condition no complaints
2025年10月13日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Vanessa, for your positive feedback.
We’re glad to hear your order arrived within a few days and in perfect condition. No complaints is exactly what we aim for.
We appreciate your support and are here if you ever need anything.
Kind regards,
SelfiMed UK Support Team
They gave me great advice and even…
They gave me great advice and even suggested options that fit my budget. It’s rare to find such caring and attentive service these days.
I’ll definitely be coming back and highly recommend this place to anyone in need of reliable medical supplies and outstanding customer care.
2025年10月3日
自発的なレビュー
SelfiMed UK からの回答
Thank you so much for your 5-star review! We truly appreciate your trust in SelfiMed UK and are delighted you had a positive experience with us.
I truly appreciated the level of…
I truly appreciated the level of attention and support I received. It’s rare to find a place that combines great service with genuine compassion. Highly recommend to anyone looking for reliable medical equipment and exceptional service!
2025年10月11日
自発的なレビュー
SelfiMed UK からの回答
We’re so pleased to receive your 5-star rating! Your feedback means a lot to our team — thank you for choosing SelfiMed UK.
Amazing reactive customer service
Amazing reactive customer service. Response time to enquiries and emails were so fast. I made an error in the delivery address and my heart sank, but I contacted them and literally heard back within 3 minutes that the address had been amended. And the price was better than I had found elsewhere. It was delivered on time as and was exactly what I wanted. It can be a bit daunting ordering a large expensive piece of medical equipment, especially one that your family member would rely on but they were so helpful and reliable I would definitely use again and recommend.
2025年8月27日
自発的なレビュー
SelfiMed UK からの回答
Thank you for your kind words and 5-star review! We’re glad our service met your expectations and hope to serve you again soon.
Could not speak with anyone
I was interested in buying a stand aid but could not get anyone to answer my calls. Using their rather unhelpful AI Bot, and having been forced to type “I want to speak to a human”, I was then left hanging, wondering whether someone was going to get back to me or not. I now understand that Miles answered after 3 minutes by which time, having read the previous reviews concerning poor comms, I had left the site and purchased a much better product from a northern medical supplier.
2025年9月3日
自発的なレビュー
SelfiMed UK からの回答
Hi Mike,
Thank you for your feedback. For clarity, here is the exact sequence of events:
• 15:18 – Our bot confirmed the chat was being transferred to a human.
• 15:19 – You left a message: “Hello. Should I buy from somewhere else? Can’t speak to anyone so will buy from somewhere else.”
• 15:22 – I replied: “Hello, how may I help you? It’s Moses here…”
• I then followed up with: “…We don’t know the exact age. The item is preowned, it may have some scratches, but it is fully functional.”
After that, there was no further response from your side until now.
We value all customers and always aim to reply as quickly as possible. In this case, the delay was only three minutes. We hope this clears up any misunderstanding, and we remain happy to assist with any questions you may have.
Kind regards,
They totally ripped me off
They totally ripped me off! I was hoping to save money, but instead I wasted my money. I bought an Airesense 10 machine, but after about 5 minutes of use, it sounds like a truck. It makes an incredible noise! I spent €250 for the machine and €66 in duties to have it shipped to Italy, and now I'm totally ripped off. Don't buy anything if you can't return it. Be careful!
2025年8月12日
自発的なレビュー
SelfiMed UK からの回答
tone:
⸻
Hi Moggia,
Sorry for the inconvenience. If the item is not working as intended, please email or text us directly, and we will arrange a replacement at no cost to you. If you haven’t already contacted us, consider this your first step — we resolve nearly all issues quickly with a simple call or text.
Good company to work for.
2025年8月7日
自発的なレビュー
SelfiMed UK からの回答
We really appreciate the 5 stars! It’s great to know you’re happy with your purchase and our service. Thanks for being a valued SelfiMed UK customer.
Prompt reply to my enquiry.
2025年8月4日
自発的なレビュー
SelfiMed UK からの回答
Thanks for your wonderful 5-star feedback! Our team works hard to provide reliable service and it’s rewarding to see that recognised.
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