Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... もっと見る
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レビュアーのコメントを見てみましょう
Disappointed that I was unable to claim VAT back on this purchase. I recommend that that the site take more steps to simplify this so that it is not an issue moving forwards!!
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... もっと見る
企業が回答しました
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... もっと見る
企業が回答しました
企業情報
当該企業による記述
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
連絡先
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, 英国
- +443301332808
- info@selfimed.com
- selfimed.com
4.0
ほぼ満足
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service.
Got a damaged Resmed Airsense 10 CPAP machine (whistling noise = damaged motor), once I sent the video of the machine making this annoying noise they offered to send me another machine with no cost, I didn't even need to return the damaged one.
2025年12月9日
SelfiMed UK からの回答
Thank you very much. We are pleased that we placed your concerns ahead of our own interests. Our top priority is always customer satisfaction. Happy New Year.
Great service and quick responses
Great service and quick responses via WhatsApp. Something went wrong with the device, but it was quickly remedied with minimum hassle. I will definitely be using selfi med again.
2025年12月11日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your support. Appreciated your positive feedback. Happy new year!
Fantastic service and great company
Fantastic service and great company. I have bought a few equipment items over the years. Great company.
2025年12月3日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your continued trust and kind feedback.
We are delighted to hear that you have had consistently positive experiences with us over the years. Being recognised as a reliable company and delivering a high standard of service across multiple purchases is something we value greatly.
We truly appreciate your loyalty and look forward to supporting you again whenever you need us.
Perfect
Great delivery, easy to order, competitive price, great quality, well packaged and delivered. Thing that 100% told me this was the right company was the easevto contact their customer services via contact number.
2025年11月30日
SelfiMed UK からの回答
Thank you very much for your feedback.
We are pleased to hear that you found the ordering process straightforward and that the pricing, product quality, packaging, and delivery all met your expectations. We are especially glad that the ease of contacting our customer service team gave you confidence in choosing us. Being accessible and responsive to our customers is something we place great importance on.
Thank you for choosing us, and we look forward to assisting you again in the future.
Super fast delivery and excellent product
I found this site by accident and I'm so glad I did too!
After checking out the products online, I knew what I was looking for. it was easy to find, very clear and thorough description. extremely reasonable price.
Received my product the next day ( I bordered before midday)
Packaging was excellent. product is excellent, like new! and just what I needed. they saved me approximately £600 on this. Resmed 10 Auto CPAP. came with charger and bag. my current Resmed Elite accessories fit with it, so no need to order more.
Fantastic service throughout!
2025年12月11日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for taking the time to share such a detailed and positive review.
We are delighted to hear that you found the website easy to navigate and that the product information helped you make a confident decision. It is especially pleasing to know that the pricing, next-day delivery, and packaging met your expectations, and that the ResMed AirSense 10 Auto CPAP arrived in excellent condition and fully compatible with your existing accessories.
Saving you a significant amount while delivering a reliable, high-quality device is exactly what we aim to achieve. Your feedback reinforces the importance of clarity, efficiency, and careful handling throughout the entire process.
Thank you again for your trust and kind words. We are glad we could help and look forward to supporting you again in the future.
Air mattress
I cancelled my order within an hr ,because the nurses phoned to say they were bring Nat an air mattress, it took me 3 weeks to get my money back , because they payed by e check or something , it took them literally seconds to take out of my account,I cancelled well befor the order went through,but still had to wait 3 weeks , they then took the money again so my bank blocked them ,and they tried to tell me it was my banks fault , I definitely wouldn’t use again
2025年12月12日
SelfiMed UK からの回答
Dear Elaine,
We are shocked by your review. We are sorry that this experience caused you frustration. However, several points in your comment are factually incorrect, and it is important to clarify the process accurately.
Your order was cancelled promptly, within minutes of being placed. The payment method you used was a PayPal eCheque. With this method, funds do not reach the merchant immediately. PayPal first attempts to clear the payment from your bank, which can take several working days. In your case, the funds never reached our bank account at any stage.
Because the order was cancelled immediately, we requested a reversal through PayPal straight away. From that point onward, the timing of the refund was entirely controlled by PayPal and the banking system. We do not have the ability to accelerate this process, nor can we manually send funds to a customer’s bank account when no funds have been received by us.
At no time did we take money from your account, attempt to take money again, or have access to your bank details. All payments are processed securely by PayPal. We do not store card or bank information and cannot access customer bank accounts. Any bank block or payment flag would have been applied by PayPal or your bank, not by us.
This was explained to you during multiple phone conversations. Unfortunately, despite these explanations, the misunderstanding persisted. We are glad that PayPal has now completed the reversal and that the funds have been returned to you in full.
We take allegations of wrongdoing very seriously and categorically deny any suggestion of attempted theft. We fulfilled our obligations correctly and transparently throughout this matter.
Kind regards,
SelfiMed Team
Good monitoring of refund process
Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and communicating with me. Now after 17 days it came through. I am impressed and grateful for their understanding throughout.
2025年12月5日
自発的なレビュー
SelfiMed UK からの回答
Hi Gilles,
We are glad that you finally received your refund and left us a wonderful review. Sorry for any delay the refund process took and also sorry that the machine did not work as intended. Happy New Year and Merry Christmas.
En toute confiance
J ai commande enaout un aspirateur de mucosite arrive en temps et en heute malheuresement ne fonctionnait pas .j ai appele le SAV .tres reactif m a renvoye le meme aspi mucosite et j ai renvoye l autre sans aucun frais supplementaires tres satisfaite du service
2025年8月1日
自発的なレビュー
SelfiMed UK からの回答
Merci beaucoup pour votre retour et pour votre confiance. Nous sommes désolés pour le souci initial avec l’aspirateur de mucosités, mais ravis d’avoir pu vous apporter une solution rapidement. Votre satisfaction est très importante pour nous, et nous vous remercions pour vos aimables mots concernant la réactivité de notre service après-vente. Nous restons à votre disposition si vous avez besoin d’aide à l’avenir.
SelfiMed UK からの回答
Thank you for your positive feedback. We’re pleased to hear you were satisfied with the speed and quality of our service. We appreciate your support and look forward to assisting you again.
Thank you for providing wonderful…
Thank you for providing wonderful products and thank you for the fast delivery. You are the best!
2025年11月24日
SelfiMed UK からの回答
Thank you very much for your kind words. We’re delighted to hear you’re happy with our products and the fast delivery. Your support is greatly appreciated, and we look forward to serving you again.
Sehr gutes Gerät einfach zu bedienen
Sehr gutes Gerät einfach zu bedienen
Nur Rechnung fehlt
2025年11月17日
SelfiMed UK からの回答
Thank you for your positive feedback. The invoice was automatically sent with your order confirmation and again with the shipping notification. I have now resent it to you as well.
Great buying experience
I bought a used bipap machine from Selfimed. Very responsive and helpful via WhatsApp both before AND after the sale. Item received very promptly and nicely packaged.
I had an excellent service all round. Recommended.
2025年11月14日
SelfiMed UK からの回答
Thank you very much for your kind review. We are pleased to hear that your experience with SelfiMed was smooth from start to finish. We aim to provide clear support before and after each purchase, and it is good to know that the delivery and packaging met your expectations. We appreciate your recommendation and remain available if you need any further assistance.
SelfiMed UK からの回答
Thank you for your feedback. We are glad to hear that you were satisfied with the price, communication and overall service. If you need any further support, we are always here to help.
SelfiMed UK からの回答
Thank you for your review. We are pleased to hear that the equipment arrived quickly and in good condition. If you need any further assistance, feel free to get in touch.
Trusted Seller - Really great communication
Really great communication
Even provided a free upgrade on the observation trolleys we purchased. Trusted seller. We will always continue to use this company as our go to for used Medical equipment. Thanks CEO of Midland Health
2025年11月10日
SelfiMed UK からの回答
Thank you for your generous feedback. We are pleased to hear that the communication and service met your expectations, and that the upgrade on the observation trolleys was appreciated. It means a great deal to be regarded as a trusted seller, and we value your continued confidence in our company. We look forward to supporting Midland Health with any future medical equipment requirements.
Worth every penny buying on this…
Worth every penny buying on this website and very good customer service.
2025年11月4日
自発的なレビュー
SelfiMed UK からの回答
Thank you so much for your kind words, RK.
We’re delighted to hear that you found your purchase worth every penny and that our customer service met your expectations.
We truly appreciate your support and look forward to assisting you again anytime.
Kind regards,
SelfiMed UK Support Team
Bought cpap machine
Bought cpap machine, arrived on time works perfectly, recommended!
2025年10月25日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Alaameri, for your great feedback.
We’re very glad your CPAP machine arrived on time and is working perfectly.
We truly appreciate your recommendation and remain available if you ever need any support or accessories.
Kind regards,
SelfiMed UK Support Team
Excellent customer care
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day!
The only reason I am giving a 4 not a 5 is that, unfortunately, I got two faulty machines before they sent me one that was in good working order. But very impressed by their responsiveness nontheless.
2025年11月17日
自発的なレビュー
SelfiMed UK からの回答
Thank you, Francesca, for taking the time to share your experience.
We’re truly glad that our team was able to respond quickly and arrange a replacement for you the very next day. Your kind words about our customer care mean a lot to us.
We sincerely apologise for the inconvenience caused by receiving faulty units initially. This is certainly not the standard we aim to deliver, and we are reviewing this internally to ensure it does not happen again.
We appreciate your patience and understanding, and we’re happy you now have a machine that works perfectly. If you ever need anything, we’re here to help.
Kind regards,
SelfiMed UK Support Team
SelfiMed UK からの回答
Thank you, Diyo, for your feedback.
We’re glad to hear you received good service, and we remain available if you need any further assistance.
Kind regards,
SelfiMed UK Support Team
👍🏽👍🏽👍🏽👍🏽 good job
2025年11月13日
自発的なレビュー
SelfiMed UK からの回答
Thank you so much, Coletta!
We really appreciate your support and are glad you’re happy with our service.
Kind regards,
SelfiMed UK Support Team
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