SelfiMed UK レビュー 232

SelfiMed UK からの回答

2026年6月8日 に更新

Thank you for your feedback.

We strongly reject the allegation that this was a scam. As previously explained, we instructed UPS to return the parcel to us. However, once a shipment is under customs or courier control, we have no authority to force or accelerate the return process.

Throughout our communications, we were actively trying to find a solution and arrange the return. Unfortunately, while these discussions were ongoing, you chose to publicly accuse our company of being scammers across multiple platforms. Such statements are extremely damaging and discouraging, especially while we were still working towards a resolution. That action forced us to become "silent" until we receive your parcel and refund you rather than enganging in further discussions.

As stated in our Return & Refund Policy (https://selfimed.com/pages/refund-return-policy):

5. Shipment Refused by Destination Customs:
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It is the buyer's responsibility to confirm that medical equipment — including pre-owned or refurbished devices — is permitted for import into their country before ordering.

Returned to Sender:
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If returned in good resalable condition, we refund the item price only. Original shipping and any return freight, handling or customs fees are non-refundable.

Seized or Disposed:
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If the parcel is seized, abandoned or destroyed by customs, no refund can be issued.

Important:
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Verify local medical import regulations before placing an order. Used medical devices may face stricter import restrictions in some countries.

Once the parcel is returned to us in accordance with our policy, we will process any applicable refund. Until then, the shipment remains under the control of the courier and customs authorities.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年6月8日

Dear Customer,

Thank you for your feedback.

We are sorry that you have not yet received your CPAP machine. However, we would kindly ask that customers contact us directly before leaving a negative review, as many delivery issues can be quickly investigated and resolved.

Please contact our customer service team with your order details and we will be happy to check the shipment status and assist further.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年6月8日

Dear Customer,

Thank you very much for your wonderful review.

We are delighted to hear that our team was able to assist with the VAT exemption process and delivery arrangements. Knowing that the hospital bed is helping your grandmother makes your feedback especially meaningful to us.

Thank you for your recommendation and for choosing SelfiMed UK. We wish your grandmother all the very best.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年6月8日

Dear Customer,

Thank you for your feedback.

We are sorry that the cosmetic condition did not meet your expectations. The item was sold as a used product at a substantial discount, with the price reflecting both its age and cosmetic wear. While we ensure that all equipment is tested and fully functional before sale, signs of use such as discolouration, scratches, and casing marks can be present on pre-owned equipment.

We appreciate your comments and will continue working to improve our product grading and descriptions. We are pleased to hear that the unit is functioning as intended and will serve as a useful backup.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年6月8日

Dear Customer,

Thank you for your review.

We are delighted to hear that your order arrived quickly and that the device was delivered in excellent condition.

Thank you for choosing SelfiMed UK.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年6月8日

Dear Customer,

Thank you for your feedback.

We are sorry that you remain dissatisfied with your purchase. However, the additional €40 was an import charge collected by French customs or the courier, not by SelfiMed. International customers are informed that customs duties, VAT, and import fees may apply.

The nebuliser supplied was a genuine Pari device, and we strongly reject any suggestion that this was a scam. We communicated with you regarding your concerns and explained the situation at the time.

While we are sorry to hear about your health difficulties, we cannot accept responsibility for a medical condition that occurred after receiving a product that was not used.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年5月20日

Thank you for your feedback. However, we strongly disagree with the way responsibility has been presented in this review.

Your order was placed at 11:16 today and dispatched at 12:38 the same day. Our team processed and shipped the order promptly and professionally.

The VAT relief process is entirely customer-led and must be completed during checkout by submitting the required declaration online. No VAT relief claim or declaration was submitted with this order. We cannot identify eligible customers ourselves, nor can we legally remove VAT without the completed declaration.

Despite this, your review places the blame entirely on us for a process that was not completed correctly on your side. The information and VAT relief option were available during checkout, but they were unfortunately not used before payment was finalised.

You then contacted us after the order had already been processed and dispatched. At that stage, immediate cancellation was no longer possible.

Leaving a 1-star review suggesting wrongdoing from our side, when the issue resulted from your own checkout actions, is unfair and misleading to future customers. We are always happy to help customers, but we also expect personal responsibility where procedures have not been followed correctly.

We remain willing to assist with a return in accordance with our returns policy once the order is delivered.

SelfiMed UK からの回答

2026年5月20日

Thank you for your review. We are very pleased to hear that you were happy with the quick delivery and the value of your purchase. We truly appreciate your support and hope to serve you again in the future.

SelfiMed UK からの回答

2026年5月20日

Thank you for your kind review. We are delighted to hear that the machine arrived in great condition and that you were happy with the speed of delivery. Your feedback is greatly appreciated, and we hope to serve you again in the future.

SelfiMed UK からの回答

2026年5月20日

Thank you so much for your wonderful review. We are delighted to hear that you are happy with your new hospital bed and that the delivery to North Wales went smoothly.

Your kind words truly mean a lot to our team. We hope the bed serves you well, and we sincerely appreciate your support and trust in us.

SelfiMed UK からの回答

2026年5月20日

Merci beaucoup pour votre avis. Nous sommes ravis d’apprendre que vous êtes satisfait du rapport qualité-prix et que votre commande est arrivée plus tôt que prévu.

Votre satisfaction est très importante pour nous et nous vous remercions pour votre confiance.

SelfiMed UK からの回答

2026年5月20日

Thank you very much for your kind review. We are delighted to hear that you were happy with our service, and we truly appreciate your support.

We look forward to serving you again in the future.

SelfiMed UK からの回答

2026年5月20日

We are sorry that you are unhappy with your purchase, however several statements made in this review are misleading and do not accurately reflect the situation.

The listing clearly stated that the device would have between 1,000 and 5,000 hours of usage. A device with approximately 5,000 hours is therefore fully within the advertised range and was not falsely described. No separate “price difference” exists within that stated category.

Regarding the smell of smoke or nicotine residue, we do not smoke and we have no practical way of detecting odours internally within turbines during standard testing. Our testing process is limited to checking functionality, noise levels, and operational faults using test equipment and manikins, not prolonged personal use. If there had been an obvious issue during testing, the unit would not have been dispatched.

You were also advised to contact us directly if there were any concerns so that we could assist. Publicly describing us as “unscrupulous dealers” and threatening campaigns of negative publicity before allowing reasonable resolution is excessive and unfair.

As a used medical equipment supplier, we sell pre-owned devices at significantly reduced prices compared to new units. Cosmetic wear and prior use are expected to some extent and are reflected in the pricing.

We remain willing to review the matter professionally if the machine is returned for inspection in accordance with our returns process.

SelfiMed UK からの回答

2026年5月20日

Thank you very much for your kind review and continued support. We are delighted to hear that you have been happy with both our delivery service and the quality of the medical equipment provided.

Your feedback means a great deal to our team, and we truly appreciate your trust in us.

SelfiMed UK からの回答

2026年5月20日

Thank you very much for your honest and balanced review, Jason.

While we are sorry that the original refurbished unit developed an intermittent fault, we are pleased that we were able to resolve the issue quickly and provide a replacement without complications.

With refurbished medical equipment, occasional faults can unfortunately happen despite testing, but we always aim to support our customers promptly and fairly when they do.

We truly appreciate your understanding and your support.

SelfiMed UK からの回答

2026年5月20日 に更新

We strongly reject the allegations made in this review. The parcel was dispatched promptly and was out for delivery on 22 April 2026. However, shortly before delivery, you personally contacted DPD to change the delivery instructions and later requested that the parcel be returned to sender.

The tracking clearly shows that the delivery process was altered by your own requests to the courier, not by any action from SelfiMed. Despite this, you publicly described the company as a “con” and threatened legal action, which is unfair and misleading.

In addition, several members of our staff were subjected to rude and inappropriate language during communications.

We are always willing to help customers professionally, but false accusations and abusive behaviour toward staff are not acceptable, especially when the courier tracking clearly contradicts the claims being made.

SelfiMed UK からの回答

2026年4月29日

Dear Customer,

We are very sorry to hear about your experience. This is not our standard and should not have happened.

Please do not worry about returning the item at this stage. We will arrange to send you a replacement immediately.

We sincerely apologise for the inconvenience caused and will ensure this is resolved quickly for you.

Kind regards,
The SelfiMed Team,

SelfiMed UK からの回答

2026年4月28日

Dear Petrica,

We are sorry to see that you chose to leave a 1-star review before contacting us, especially when the issue appears to come from not reading the selected product option at checkout.

To clarify, you did not order a new CPAP machine. You ordered a ResMed AirSense 10 AutoSet CPAP Machine with Power Supply and Carry Bag, and the option selected was “more than 10,000 hours used”. This was the cheapest option available and clearly described as the highest-use category.

It is therefore unfair to select the lowest-priced used option and then review the order as if a brand-new machine had been purchased. The item supplied matches the condition option selected in your order.

If you believe there is a genuine issue with the condition of the device, please contact us directly with photos and we will review it properly.

Kind regards,
The SelfiMed Team