Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Disappointed that I was unable to claim VAT back on this purchase. I recommend that that the site take more steps to simplify this so that it is not an issue moving forwards!!
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... もっと見る
企業が回答しました
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... もっと見る
企業が回答しました
企業情報
当該企業による記述
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
連絡先
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, 英国
- +443301332808
- info@selfimed.com
- selfimed.com
4.0
ほぼ満足
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kind and helpful staff
The staff member, Moses, was kind and immediately helpful in dealing with all aspects of my order. When sadly I experienced the loss of my pet (for which the order was intended) he again showed incredible compassion and understanding in finalising a refund. Thank you so much. Fully recommend.
2024年7月23日
自発的なレビュー
SelfiMed UK からの回答
Hi Sandra,
Thank you for sharing your experience. We're deeply sorry for your loss. We're glad our staff could provide the support and compassion you needed during this difficult time. Your recommendation means a lot to us.
Warm regards,
Moussa was really helpful and did all…
Moussa was really helpful and did all in his power to get me a correct bed I really do recommend this seller and will do business again 👍👍
2024年6月5日
自発的なレビュー
SelfiMed UK からの回答
Hi Rachel,
Thank you for sharing your thoughts. We’ve taken your feedback to heart and made several improvements. We're committed to continually enhancing our services to ensure your complete satisfaction.
Best regards,
Arrived as ordered and very promptly
2024年5月6日
SelfiMed UK からの回答
Thank you for your valuable feedback. We have made significant improvements based on your suggestions and are committed to continually enhancing our services to ensure your highest satisfaction.
good service
2024年5月4日
SelfiMed UK からの回答
Thank you, Guy! We're always happy to serve you. We'll continue striving to keep up the good work!
Quick service and prompt backup.
2024年5月3日
SelfiMed UK からの回答
Dear Geoff,
Thank you so much for your generous feedback! We’re delighted to know that your experience with us has been excellent and that your orders have been promptly delivered.
Your continued patronage is a testament to our commitment to quality service.
Ensuring your satisfaction remains our top priority, and we’re pleased to have met your expectations. We look forward to continuing to serve you!
Best regards,
Avoid- 2nd hand items are grossly filthy
Pump arrived in filthy condition full of someone’s skin and hair! Sadly zero customer service! ‘We will ensure items are sent out clean in future’ is not rectifying a problem, just a ‘Brush Off’. So, frankly will return as no confidence in product.
2024年5月3日
SelfiMed UK からの回答
Addendum to below comment:
Thank you for addressing the duplicate negative feedback. For your information, we have terminated the contract of the employee in question, as this was her recurrent mistake in a month. This incident does not reflect our values or standards, and we have a zero-tolerance policy for such issues. We apologise for any inconvenience caused and hope this helps earn your forgiveness.
=========================
Dear Katherine,
This is the second negative review for the same transaction. We acknowledge your concerns and have taken steps to address the issues you previously raised. We sincerely apologise for any inconvenience caused and have learned from that mistake.
However, posting multiple negative reviews for the same transaction can be seen as a form of manipulation.
To maintain a fair and balanced review system, we may need to involve Trustpilot to review and potentially remove duplicate negative feedback.
We value all customer input and strive to improve our services continually. Please let us know if there is anything further we can do to resolve your concerns.
Best regards,
SelfiMed UK からの回答
Dear Jason, Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our customer service and that your delivery was prompt. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again in the future!
Best regards,
SelfiMed UK からの回答
Thank you, Daniel! We're thrilled to hear you appreciate our quality service. We'll continue striving to keep up the good work!
SelfiMed UK からの回答
Thank you for your feedback! We're glad you had an excellent experience with our service. If you need anything else, feel free to reach out.
SelfiMed UK からの回答
Dear buyer,
We've responded to you with FedEx Tracking 272196415590 (https://www.fedex.com/fedextrack/?trknbr=272196415590&trkqual=2460385000~272196415590~FX).
Anyone clicking this link will see that your item is already in Tallinn (Estonia), and you need to pay any customs fees for its release. Please let me know what further assistance you require, as everything now depends on yourself and your country's customs.
Great service and very helpful.
2024年4月7日
SelfiMed UK からの回答
Thank you for your support and positive feedback.
The Service was Excellent
2024年4月19日
SelfiMed UK からの回答
Thank you for your kind words! We're happy to hear that you were happy with our service. If there's anything else we can assist you with, please don't hesitate to let us know.
The help and speed in which my problem…
The help and speed in which my problem was sorted was very good keep up the good work !!
2024年4月19日
SelfiMed UK からの回答
Thank you, Clive! We're delighted to hear that we could assist you promptly. Your satisfaction is our priority, and we'll continue to provide the same level of service. If you need anything else, don't hesitate to reach out.
Excellent customer service
Excellent customer service, replies straight away. Item initially had a noisy motor but was promptly sent a replacement which is much quieter.
2024年4月19日
SelfiMed UK からの回答
Thank you for your feedback! We're delighted to hear that you are satisfied with our customer service. We aim to respond promptly to our customers' needs. While we regret the initial issue with the noisy motor, we're glad we could swiftly provide a replacement that meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out.
Absolutely impressed with SelfiMed UK
Absolutely impressed with SelfiMed UK! Exceptional service and communication. Received two ventilators from them in excellent condition, both working perfectly. Highly promising experience!
2024年4月21日
自発的なレビュー
SelfiMed UK からの回答
Thank you so much for your positive feedback! We're thrilled to hear that you had an exceptional experience with SelfiMed UK. Providing top-notch service and communication, as well as delivering high-quality ventilators, is always our goal. We appreciate your trust and are glad we could meet your expectations.
Great price and service
Great price on most items. Good service however you need to know what you want as well as the set up details to the cpap devices.
2024年4月14日
SelfiMed UK からの回答
Thank you for your feedback. We're working hard to ensure that every team member has a basic understanding of the equipment we sell. However, please note that they lack a medical background and therefore cannot provide medical advice.
SelfiMed UK からの回答
Hi Nelson,
Further to my previous response, I wanted to add that upon reviewing your account, you acknowledged that you were indeed refunded on time. However, the negative feedback you left here is unfairly damaging our reputation, considering this new information.
===============================================
Hi Nelson,
This is not true!
Our system shows that upon receiving the returned item, you were refunded immediately on April 3rd at 08:22’ and an email confirmation was sent to you.
Any delay in money reaching your account should be addressed with your payment processor and not with us. In your case, it was your bank.
Remember some of your processors can take up to 10 working days to refund your money.
I believe this feedback is unfair and dishonest.
Selfimed is prompt and reliable
They responded quickly to emails and posted my item as fast as they could. Great service. And the machine works perfectly. What more could I ask for?
2024年4月2日
SelfiMed UK からの回答
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our service and that the machine is working perfectly for you. If you ever need assistance in the future, don't hesitate to reach out.
Great value for money
Great value for money, my husband needed a 2nd CPAP to keep at the caravan. Product was perfect, as described. Arrived quickly.Thank you!
2024年3月26日
SelfiMed UK からの回答
Thank you for your positive feedback! We're delighted to hear that the second CPAP machine met your needs perfectly for your caravan and arrived promptly. Providing excellent value for money and efficient service is our top priority, and we're glad to have delivered on both fronts. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you once again for choosing our product!
Excellent site to order from and superb…
Excellent site to order from and superb delivery service
2024年3月28日
SelfiMed UK からの回答
Thank you for your kind words! We're delighted to hear that you had a positive experience with both our website and delivery service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
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