Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Disappointed that I was unable to claim VAT back on this purchase. I recommend that that the site take more steps to simplify this so that it is not an issue moving forwards!!
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... もっと見る
企業が回答しました
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... もっと見る
企業が回答しました
企業情報
当該企業による記述
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
連絡先
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, 英国
- +443301332808
- info@selfimed.com
- selfimed.com
4.0
ほぼ満足
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was looking for a electric reclining…
I was looking for a electric reclining bed for my dad following a stay in hospital. I looked at a few companies, but the price point offering by this company was the best.
I paid them a visit and Dr Musa was fantastic, answered all.my questions and left me feeling assured.
Within 48 hours the bed was delivered and assembled.
I would definitely recommend this company to anyone looking to purchase medical equipment.
2024年1月20日
自発的なレビュー
SelfiMed UK からの回答
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with us and that we provided excellent service. We strive to offer competitive prices and top-notch customer service, so it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
Great service and very affordable
Such a great service and very affordable, helped us massively will definitely be using again. Thank you
2024年3月1日
自発的なレビュー
SelfiMed UK からの回答
Thank you for your feedback! We're thrilled to hear that you found our service helpful and affordable. We look forward to serving you again in the future!
Brilliant service hired a hoist for training price was reasonable
Brilliant service hired a hoist to fit
2024年3月22日
自発的なレビュー
SelfiMed UK からの回答
Thank you for your feedback! We're glad to hear that you found our service brilliant and that you were satisfied with the reasonable price for hiring a hoist. We're here to assist you with any further needs you may have in the future.
The best in the business!
The best in the business! Great service, top quality products. Would definitely use again and highly recommended!
2024年3月21日
自発的なレビュー
SelfiMed UK からの回答
Thank you for your glowing review! We're honored to be considered the best in the business. It's fantastic to hear that you were pleased with our great service and top-quality products. We look forward to serving you again in the future, and we truly appreciate your high recommendation.
Genuinely helpful..
Genuinely helpful, direct to the point for a solution.. nothing less than amazing for the service and items provided..
Many thanks Selfimed..
2024年2月29日
自発的なレビュー
SelfiMed UK からの回答
We're delighted to hear that you found our service genuinely helpful and our solutions direct to the point! Your kind words mean a lot to us. Thank you for choosing Selfimed—we're here to assist you anytime.
Product was defective/ Service terrible
Product was defective. No response from customer service after several weeks despite a second chaser.
Also note that if you provide evidence of your VAT exemption they are likely to charge you anyway. Not sure about the legalities of this.
2024年2月25日
SelfiMed UK からの回答
Hi Paul,
We reached out to you via email on March 9, 2024, at 16:19, seeking additional details regarding the issue and suggesting the use of our chat feature for faster assistance. Regrettably, we have not yet received a response from you.
Regarding the VAT matter, our records indicate that you did not apply the VAT exemption code on checkout, resulting in the system treating you as a non-VAT exemption customer. We understand your concerns about fairness and bias in your conclusions.
We are eager to address this matter promptly and fairly. Please provide us with the necessary information so we can resolve the issue effectively. For immediate assistance, don't hesitate to reach out to us via phone, chat, or WhatsApp, as emails tend to have longer response times.
Best regards,
SelfiMed UK からの回答
Thank you for the positive feedback about our service. We strive to provide helpful assistance and support to all our customers. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know. We're here to help!
Excellent service from SelfiMed from…
Excellent service from SelfiMed from order , updates to delivery
2024年3月5日
SelfiMed UK からの回答
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with SelfiMed, from placing your order to receiving updates and delivery. We strive to provide exceptional service to all our customers, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!
DO NOT USE
DO NOT USE. They advertised a CPAP including mask, tubes and water tank. On the conformation email it was all included in the title too.
They then message separately to 'unsure' it is just the machine without the accessories and to confirm I know.
I now have had to cancel the order and wait 5 days for the money to buy it again.
Of course I was fustrated and then they tried to call me out on my tone, rather then focus on the fact they messed up and its messed me about ! ... AVOID AVOID AVOID.
2024年3月9日
自発的なレビュー
SelfiMed UK からの回答
Dear Josephine,
Thank you for sharing your feedback, although it seems to be driven more by frustrations than by accurate information.
We appreciate your concerns and would like to provide clarity on the situation. Recognising a listing mistake, such as the mention of out-of-stock accessories, initiating contact with the buyer, offering apologies, and promptly issuing a refund, does not portray us negatively. Instead, it demonstrates our commitment to respect and honesty.
Your order was cancelled by us due to an error in the listing, not because you initiated the cancellation. We promptly informed you of the mistake and processed a refund without delay. We take responsibility for our error and assure you that we did not send you the wrong item, nor do we owe you any money.
Our sole intention was to rectify the listing discrepancy, for which we promptly refunded your payment and extended our apologies for any inconvenience caused.
Clear and accurate communication is essential to avoid misunderstandings. Our track record of positive feedback speaks to our dedication to transparency and reliability in serving all our customers.
Sincerely,
Airsense 10 Autoset faulty and not fit for purpose.
I purchased and paid in full SelfiMed a ResMed Airsense 10 Autoset which is not fit for purpuse, being faulty. It can not be used because no air flows out of the machine. Normally it should sense breathing through the mask and start CPAP air treatment. Unfortunately the machine received doesn't provide any air, automatically or manually. I sent an email to the company requesting replacement of the faulty item and my email was and still is totally ignored. This is not what a trustworthy and reputable company does.
2024年2月24日
自発的なレビュー
SelfiMed UK からの回答
Dear Nicholas,
We sincerely apologise for the delay in responding to your query. Your patience during this time was greatly appreciated. We're pleased to hear that we were able to resolve the issue and provide you with a replacement item.
Thank you for bringing this matter to our attention and for your understanding. We remain committed to providing excellent customer service and ensuring that all our customers are satisfied with their experience.
Best regards,
Good overall products and quick delivery
2024年2月25日
SelfiMed UK からの回答
Thank you for the five-star review! We truly appreciate your support and are delighted that you had a positive experience with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
This company is superb
This company is superb - efficient, reliable, excellent personal service and extremely considerate and compassionate. When I was forced to cancel an order because of a bereavement, they were so kind and understanding and did everything possible to remove the stress from me. They dealt with the shippers to save me the stress and they made an extremely prompt refund. I am really grateful to them.
2024年2月23日
SelfiMed UK からの回答
Thank you for sharing your experience with us. We're delighted to hear our service provided comfort during a tough time. Your kind words mean a lot. We extend our deepest condolences for your loss and are grateful for the opportunity to assist you. Please know our thoughts are with you. If you need anything else, please reach out.
Thank you to Mousa
Thank you to Mousa, he helped me with my issue and refunded me properly.
I eould definately recommend Selfimed for medical equipment . Their prices are very reasonable.
I will purchase again.
2024年2月17日
自発的なレビュー
SelfiMed UK からの回答
Thank you Joanne for your kind words! We're thrilled to hear about your positive experience with our services. Looking forward to assisting you again in the future!
Resolved issue quickly
The first board that arrived was in poor condition, very disappointing. I called customer service and explained. A replacement was sent out, arrived the next day, and they didn't want the original one back. So whilst that was excellent service, I shouldn't have been sent the shabby one first. Hence 3 stars
2024年2月18日
SelfiMed UK からの回答
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the initial condition of the board. We're glad to hear that our customer service was able to swiftly address the issue and provide you with a replacement promptly. Your feedback is valuable to us, and we'll strive to ensure better quality control in the future.
SelfiMed UK からの回答
We're delighted to hear that your order arrived ahead of schedule and matched your expectations perfectly! If there's anything else you need assistance with, please don't hesitate to reach out. We're here to help!
Great product and a super bargain!
2024年2月6日
SelfiMed UK からの回答
We're pleased to hear that you're satisfied with the product and that you found it to be a fantastic deal! If you have any other needs or questions, don't hesitate to reach out. We're here to help!
Evac chair
Ordered chair and great service took few days from start to finish keeping us updated all the time. Recommended.
2024年2月5日
SelfiMed UK からの回答
We're glad to hear that you had a positive experience with our service! Keeping you updated throughout the process is a priority for us. Thank you for recommending us, and if you need anything else in the future, feel free to reach out.
Height/Weight Scales
Picked up scales from depo, little confusion regards collection but all resolved straight away. Great product, good price, would buy again. Thanks.
2024年1月31日
自発的なレビュー
SelfiMed UK からの回答
Thank you for choosing us for your first-time purchase! We're delighted to hear that despite any initial confusion, everything was resolved promptly, and you found our product and pricing to your satisfaction. We hope to continue providing you with excellent service in the future. If you have any questions or need assistance, feel free to reach out.
Perfectly working equipment at accessible prices
Another perfectly-working piece of up to date and specialised medical equipment has arrived from Selfimed, in under 48 hours from purchase.
Not only is their service an excellent recycling facility for NHS equipment, but at often less than 10% of original retail price, a self-funding patient is able to access life-changing equipment that would otherwise be totally unaffordable. Thanks for substantially improving my life!
2024年1月27日
SelfiMed UK からの回答
We're thrilled to have made a positive impact on your life with our affordable, up-to-date medical equipment. Thank you for choosing Selfimed!
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