SharkNinja レビュー 

Jessica was very easy and very helpful with placing an order for a dust canister. She was also to answer my question on the roller behind the soft roller.

Very disappointing customer service from Ninja.

After problems with my original appliance, Ninja agreed in writing to a 30% goodwill refund against a replacement. I purchased the new appliance for £299.99 as agreed and, on 18 September, sent proof of purchase and confirmation of delivery as requested.

Nearly two weeks later, the agreed £90 refund has still not been confirmed or processed, and my emails have gone unanswered.

It’s particularly frustrating to have followed every instruction given by Customer Service, only to be met with silence once the replacement had been purchased.

I expected considerably better after-sales service from a brand like Ninja.

Had an issue with the shark led mask . Everything was sorted out really efficiently with quick responses and clear instructions. Thank you SharkNinja for great customer service.

Service was excellent solved problems. I didn't even know. I had would recommend calling any time. You have a problem very helpful. Representative was amazing

The representative was very very helpful and explained all questions I needed to know.
I am so excited about getting a replacement cause mine is out dated and they no longer have the parts for it.

Thank You , Thank You

The person was súper nice. He explained to me súper good and understanding.

I ordered a Shark FlexBreeze Pro Mist fan in June and the mist function stopped working after 1 use.

I am still in an ongoing dispute 3+ months later. The customer service levels are easily the worst I’ve experience from a big company.

From ghosting of initial complaint emails, being referred to by the wrong name, receiving template emails about “my broken air fryer” to being sent a “refurbished” replacement which was damaged - it’s been a miserable experience.

I was told I should check the website daily to see when it was back in stock to place another order.

It’s a shame as the fan itself was great to begin with but other customers seem to have had very similar issues from both a product and customer experience.

I won’t be recommending Shark to anyone else in future.

Prodotto con difetto di fabbrica seriale e assistenza deludente
Sconsiglio vivamente l'acquisto di questo prodotto.
Ho riscontrato un difetto strutturale e ripetuto sulla gelateria: la base si è rotta ben TRE volte per lo stesso identico problema (l'unità originale più altre due basi inviate in sostituzione durante la garanzia). Questo dimostra chiaramente che si tratta di un difetto congenito di progettazione del modello e non di un caso isolato.
Una volta scaduta la garanzia, l'assistenza si è limitata a declinare ogni responsabilità, senza offrire alcuna soluzione alternativa o supporto per un difetto che si trascinava fin dall'inizio.
Cercando online si nota subito che è un problema diffuso tra molti utenti. Scarsa qualità costruttiva e un servizio clienti che abbandona l'acquirente di fronte a un errore di produzione. Non acquisterò mai più da loro.

I had a very frustrating experience with the SharkNinja website after realizing that the address on my order was incorrect. I spent a long time trying to change it, but there was no option to do so, and finding a quick way to contact customer service was surprisingly difficult. Even the automated chat did not help.

By the end of the evening, I was honestly ready to return the product and never order directly from SharkNinja again.

This morning, however, I spoke with Lotsi from customer service, and he completely changed my impression.

He took the time to understand the problem, patiently checked the available options and, even though the original issue could not ultimately be fixed, offered me several practical alternatives. He was genuinely empathetic throughout the conversation and clearly made an effort to help rather than simply give me a standard answer.

The result says a lot: instead of losing me as a customer, I actually placed another order during the same call with his help.

I told him directly that he had given me some of the best customer service I have experienced in the Netherlands, and I meant it.

I hope SharkNinja’s management sees this feedback, because employees like Lotsi can make a real difference to customer loyalty especially when other parts of the customer experience have gone wrong.

Bought a shark chill pill, had a problem with the display. I wasnt seeking a replacement just some guidance and support. Whilst customer services are quick to respond they took up a lot if my time going bavkwards and forwards with details of the device, where bought, send photos only to then turn round and say they wouldnt help as I hadnt bought it direct. Just wish they had said that in the first place.

Had heard of your great customer service and now I have experienced it personally. I had a Dyson cordless years ago and it doesn’t compare with my shark vertex. That is why I purchased a second one and also for my son as well.

The representative was attentive and professional. He was reassuring that my issue would be resolved. It took little to no effort on my part to complete my call. The representative handled everything.

Id give zero stars if I could. Customer service is terrible, insane lack of communication and they do not listen to customers.

My LED cryoglow mask I had for two weeks was not holding a charge. I emailed shark and they made me answer 10 questions and send photos and said they would help rectify the situation. After I replied with everything they asked, I didnt hear ANYTHING back. I had to send two more emails asking for updates, then they finally emailed me back a copy and paste promt basiclaly saying they would sned me replacement. But my color was solf out. So in the part of the email, it was supposed to give me replacement color options or the date mine would be back in stock. Instead it said this "To help make this right, we would love to offer you a few options:
Choose an alternative color: We currently have [List available colors] in stock and ready to ship immediately.
Wait for a restock: We expect this color to be back in stock by [Date], and we can hold your order until then."
So I had no clue what colors were even in stock, I asked and they did not answer. So I emailed again asking if Lilac Chill was in stock. No reply.
Today I received an email saying my replacement is on the way, and low and behold its not the color I asked about, it is the most basic model color you can get. They never confirmed with me, didnt ask if this was okay, didnt let me know what colors were available for me to decide if I wanted the other colors available or to wait for mine. And my mask I originally bought is the strawberry matcha.
Terrible customer service, awful communication. Really turned me off from this company. Youd think if you are spending about $350 on a product it would work or theyd make sure to replace it with something you are happy with.

I accidentally knocked the dust cup on my cordless upright hoover. This broke the clip holding the dust inside. Contacted via website explaining that my product was over 12 months old but advising them that I could no longer use the item and happy to buy the clip or dust cup if they could supply it. They did one better they replaced the whole cup with in 48 hours a new one arrived free of charge.
Well done for restoring my faith in customer service.

My Ninja Creami broke and customer service at Ninja understood the problem and immediately shipped me a new one. So friendly and made everything so easy. All I had to do was cut the cord on my machine while she video taped it. Best customer service ever!!!

The young lady, Fernandia was supper supportive and pacient, kind and informative when providing troubleshooting and instructions to help me with my vaccume trouble. I appreciate her time and kind services, truly a valuable employee.

Lieber würde ich 0 Sterne geben!!!!
Meine Retoure ist am 23.6. bei SharkNinja eingegangen. Ich warte seit inzwischen über 3 Monaten (!!!!) auf die Rückerstattung. Ticket#25145449

He was very patience with me. He helped me in a way that I understood and I really appreciate him and his kindness in his voice. I give him a ten. Thanks so much!!! Please let him know how much that meant to me