Shein レビュー 144

Mijn account is al half jaar geblokkeerd. Denk dat ik 100 berichtjes heb gestuurd met de vraag “waarom” . Iedere keer een standaard antwoord. Ze kunnen niet zeggen waarom. Er is een onderzoek bezig maar het zou voor mijn eigen veiligheid zijn. Vandaag eindelijk de reden gehoord. Ik zou te vaak iets retour hebben gestuurd. Heel apart. En daar wordt al een half jaar geheimzinnig over gedaan. Gelukkig heb ik er geen tegoed meer open staan want dat hoor je ook vaak. Alles behalve klantvriendelijk

They ordered duplicate items tried to cancel one but they refused, so had to send one back didn't receive what I paid for it I I known would have kept it but didn't need 2 dresses the same, not the first time problems with this company, gave them another chance but I'm done with them now !

Terrible customer service and terrible shipping. I’ve now just paid around 1000 NOK for items I never received. If you think paying with Klarna makes it safer, you’re wrong — they will side with Shein. Shein’s customer service can only help within a specific time frame, and they didn’t manage to resolve the issue before that deadline. I’ve spent several hours trying to get help over 3–4 months! In the end, I just received automatic rejections.

P.S. They mess up their shipments and are not clear about which packages have which tracking numbers. So when it comes to which packages you receive or don’t receive, you have no real way to dispute it.

1* cause it is the minimum for me or should be 0 or even -

Avoid this company at all costs. My order has been stuck in their warehouse for 12 days with absolutely no movement. Despite contacting customer service several times to report the issue, I have been completely ignored and no one has bothered to resolve my query.
​They are happy to take your money, but they have no accountability when it comes to shipping or support. This is a total logistics failure. I will be filing a dispute with my bank. Save your money and shop elsewhere.

"I am writing this review because Shein has failed to issue a refund for my returned items. According to the tracking number CE420578054HR, the package was successfully DELIVERED to your warehouse on March 6, 2026.
Despite providing proof of delivery, your customer support has not processed my refund. This is unacceptable. If the refund is not processed within 48 hours, I will initiate a chargeback through my bank and report this case to the European Consumer Centre (ECC). Please resolve this immediately. Order ID: GS015V22200342S and GSO15022700N28S Ffor 4 items which were returned under number for combined return UR15FBEOXQ58.

Shein asserisce che ho ricevuto il pacco ma non è così .
Shein in questo caso mi accusa di falso
ed io non lo permetto a NESSUNO !

Hej det är andra gången jag skriver i det här ärendet.
De senaste tre pyjamasarna jag köpt från er kan jag inte använda, de är för små; över bröstkorg, lår och höfter men längdmässigt är den för stor.
Den verkar vara sydd för någon som saknar muskler helt saknar muskler.
Det är tredje, eller fjärde, gången jag råkar ut för det här trots att det är två olika modeller men jag kan inte hitta mina tidigare beställningar.
NI har usla kontaktvägar.

Ik bestel al jaren met veel plezier bij Shein. Ik betaal altijd netjes. Nu is sinds oktober mijn account geblokkeerd wegens ongebruikelijke activiteiten? Geen idee waarom ik heb niks raars gedaan. Als ik de klantenservice contact helpen ze me met niks verder. Ik moet maar gewoon afwachten tot het wordt opgelost? Ik heb nu al 8 keer een ticket ingediend en een nieuw account aangemaakt waarbij ik exact hetzelfde probleem heb. We zijn inmiddels 5 maanden verder en er is geen oplossing. Heel irritant.

LOST £250. TERRIBLE customer service and NO REFUNDS ISSSUED!

I ordered several expensive wedding dresses to Lithuania, but none of them fit. I carefully followed SHEIN’s return instructions and sent everything back to their warehouse in Poland.

Since then, the nightmare began!

SHEIN customer service keeps asking for the same return receipt and delivery proof over and over again. Every time I send the documents, I receive another email requesting the exact same thing. It has now been over a month, with 15 emails back and forth, and my €250 refund has STILL not been issued! It feels like they are deliberately avoiding issuing refunds. It looks like a systematic way of keeping customers’ money!

This situation is completely unacceptable! Holding a customer’s money for over a month despite receiving the returned items and full proof of shipment and delivery feels dishonest and fraudulent!

At this point, I have no confidence in SHEIN’s customer service. This experience has caused me significant stress and financial loss, and it still hasn’t been resolved. I am seriously considering taking legal action if this matter is not addressed!

Mijn vrouw bestelde 3 items bij Shein voor een waarde van 35,04 €, niets werd geleverd, terwijl ze beweren dat het " in de buurt, of bij de buren" werd afgeleverd. Dit terwijl we een pakjesbrievenbus hebben. Ze compenseren ons met 6,34€. DIT IS PURE DIEFSTAL. Wees verwittigd als je bij SHEIN een bestelling plaatst

SE RIEN DE LOS CLIENTES
EL SERVICIO DE ATENCIÓN AL CLIENTE ME DIJO QUE POR MI UBICACIÓN ADELANTARÁ YO EL PAGO DEL ENVIO DEL PAQUETE DE DEVOLUCIÓN, LES ENVIARA EL RESGUARDO Y ME LO REEMBOLSARIAN.
MENTIRA!!!!! DESDE EL DIA 16 DE FEBRERO ESTOY MANDANDO LA MISMA SOLICITUD DE REEMBOLSO DE LOS GASTOS DE ENVIO Y DESDE ENTONCES SE ESTAN RIENDO EN MI CARA!!!!! ME COPIAN Y PEGAN EL MISMO MENSAJE DE QUE TENGA PACIENCIA QUE HASTA QUE NO LLEGUEN LAS PRENDAS NO PUEDEN REEMBOLSAR!!!!!! PERO QUIEN ESTA SOLICITANDO EL REEMBOLSO DE LAS PRENDAS???? ESTOY SOLICITANDO EL REEMBOLSO DE LOS GASTOS DE ENVIO!!!!! NO OS LO CREERIAS, ES INSULTANTE EL TRATO AL CLIENTE, LA TOMADURA DE PELO Y EL DESPRECIO ABSOLUTO A NUESTROS DERECHOS COMO CONSUMIDORES!!!!
ALGUIEN TIENE QUE PONER FRENO A ESTOS ESTAFADORES!!!!!

I ordered a denim bag on 01/30/2026. They shipped with JCEX. I never received this package and they marked delivered. Said they turned over to USPS. I notified USPS. They never received that package and they sent me a confirmation email to send to Shein which I have 19 times. The agent Nicole, Ian, Roswyln. keep saying they are investigating it and still add or yet refuse my refund. So I have turned it over to consumer affairs like I had to do with the one before this one Ava they had to give my refund. They have had the confirmation email from USPS confirming they never received that package from jcex not to mention jcex has scammed in his marking several people's packages as Mark delivered that was never delivered not to mention the tracking information is counterfeit Shane has been made aware of all this still refusing to give me my refund so I've turned it over once again to Consumer Affairs so I will get my refund they will have no choice but to give it to me but for them to keep doing people this way they are in danger of having their account terminated they had more complaints versus AliExpress teemu Shane has had the worst complaints yet all the agents just keep sending messages back saying they're investigating it they have not investigated anything so Shane don't waste your time messaging me back telling me to do my tickets to contact customer service that you will take care of it knowing that you will not you're always really quick to message back on here making yourself sound good like you're going to fix something but you never do keeping people's money for packages that they do not receive is fraud and I'm not going to let you keep my money now any more than I did then my tracking number for that order was jcz 013 11 23 191 DH I never received that package j6 never handed it over to USPS if you look in your customer support service and all the times I've sent you the confirming email you're nice lovely agent Nicole keeps refusing the refund so now you have been reported to the ic3 and the FTC so don't waste your time sending a message saying contact you and you'll take care of it cuz you never do so people be aware if you get a package shipped by JC EX you better stop payment at your bank cuz you will not receive it shein has turned into a scamming website that uses Chinese logistics that will mark you packages as delivered. but what shein don't realize it's without a delivery proof of delivery photo or proof of the location the package was left by law they have to refund your money so don't let him draw you around make him give your money back cuz I am

Gift Card ne pas acheter, la carte est valable seulement pour les produit vendue par Shein..... pourtant j'ai paye 100 euros et ma fille ne peu pas acheter tout ce qu'elle veut c'est fou ça...

Il 14 novembre 2025 ho fatto un reso combinato, cioè nella stessa busta ho reso articoli di 2 ordini diversi attraverso poste italiane. Ad oggi 07 febbraio 2026 il reso risulta ancora in elaborazione e non ho ricevuto il denaro speso e non c'è modo di poter parlare con un essere umano!

I am extremely disappointed with how SHEIN has handled my recent order dispute. My parcel was left unattended in a communal area, nowhere near my flat door, and no signature was obtained — yet SHEIN continues to insist it was “delivered.” Their own Proof of Delivery photo confirms the opposite.
Despite repeatedly explaining the situation and requesting the only piece of evidence that matters — a valid signature — I received nothing but copy‑and‑paste responses that ignored the facts entirely. Instead of investigating their courier’s mistake, SHEIN repeatedly attempted to shift responsibility onto me, even suggesting that I should contact their logistics provider for evidence. This is not how a reputable retailer behaves.
What makes this even worse is the tone and pattern of their replies. Rather than acknowledging their mistake, they continued sending generic messages that gave the clear impression that nobody was actually reading my correspondence. This level of customer service feels careless, dismissive, and frankly unprofessional for a global brand.
In a competitive market, customer trust matters — and SHEIN is rapidly eroding it. If they continue treating customers this way, people will simply go elsewhere. Companies that avoid accountability eventually pay the price.
My experience has been stressful, time‑consuming, and completely avoidable. A simple admission of error and a fair resolution would have solved this weeks ago. Instead, SHEIN chose the opposite approach.
I hope this review helps others make an informed decision before purchasing. Based on my experience, SHEIN urgently needs to overhaul both their delivery accountability and their customer service training.

I want alert other people as i hav been shopping on Shein since i found this bad chinese retailer actually scammer please aware you cant get full refund even £0.00 that you bought by huge discounted value actually most of items are fake and horrible grade only way to bin ..velvet fitted sheet? Its PET paper ! Please little bit more spend time or pay in reasonablly to hav happy shopping experience rather lured into such a thief Shein stay away please

ESTAFA. NO MALGASTÉIS VUESTRO DINERO.

Ich hatte für ca 100 Euro Ware bestellt. Statt der Ware bekam ich dann täglich die Info in der App, die Bestellung sei ausgeliefert. Nur, die habe ich nicht bekommen. Ich konnte bis jetzt auch nicht rausfinden, wo ich das reklamieren kann. Ich habe die Bestellung jetzt abgeschrieben. Temu ist vielleicht nicht perfekt, aber die liefern. Ich habe die Shein-App gelöscht und werde auch nichts mehr aus Asien direkt bestellen.

Don’t ever buy from SHEIN Scam company, items prices increased when put them in basket.

SHEIN asked me to pay in advance £0.01 to get special offers on purchases. However, when put an item for £5 it comes £7 for example. I end up paying them £0.02 ( 7 Dec & 15 Dec)
I know it’s a little amount of money, but it’s a SCAM.

I opened a cases in PayPal, then SHEIN asked me to close the case to get refunds, but never happened.

Last year as well, SHEIN didn’t send me a returned access for their faulty bad quality items.

Really bad experiences with SHEIN.

I absolutely fuming with this company ordered two dolls said it would be here between the 12 - 17th and to tell me yesterday they would do there best to get it to me by Christmas Eve to tell me now that they will refund me today talk about notice I will never ever order off them again