The Patented Original SHHHOWERCAP® レビュー 

Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was never sent, and they stopped responding to my follow up requests for information about the order.

Finally told them to cancel order and am waiting for my refund, after they charged my credit card immediately but had not fulfilled the order a month later.

Too bad, since I had ordered multiple times before and given as gifts. Will not order from them again. Have ordered from a competitor.

Leaked after a while anyway, DO NOT RECOMMEND.

Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.When I finally lost patience and reached out to them to ask where my product was, they hit me with an absurd demand: I was told I had to complete a REAL ID form. Demanding a driver's license to ship a shower cap is invasive and completely insane. If they have internal fraud or duplicate company issues, they need to fix their logistics, not punish and dox legitimate customers who already paid. I am currently fighting to get my money back. Avoid buying directly from their website at all costs.

Long story- but worth reading. This company is a scam, and the founder is a paranoid scammer. They supposedly have a legit product. I’ll never know. I ordered at the end of July, and a week or two later I emailed asking for an update. I then get an email saying that my order was flagged in a bunch of fraudulent orders. They said I needed to show my ID via video call to get the order, or that they’d refund it. I go to set up a video call. No slots available. I email them, they say there are some open now. I book a video call, and end up meeting with the (supposed) founder. She asks to see my ID, and then SCREENSHOTS IT. I am uncomfortable with this, but ok…. I then get an email that it’ll be released within two weeks. Two weeks go by, I email asking for an update. Get the same email saying it will be released within two weeks. When I email back saying they already said that- I get an email saying it’ll ship in a week. Week comes a goes, and then I get ANOTHER email demanding I prove who I am via some Real ID verification service. What?? I literally met with the founder, spoke to her, showed my ID, which she took a picture of and has on her computer somewhere- and I’m being asked to do it again? They have had my money- and a bunch of other people’s money- for over two months. They keep lying about shipping the product, and have demanded I prove who I am twice. When I write them and say I am demanding to have my product shipped by end of the week or my money returned they send me some canned response about how I need to verify my identity. I will go out of my way to never buy this shower cap, good reviews be damned. She is essentially paranoid that people are buying her product and then selling it as their own- and to try to stop that she is asking her customers TO PROVE TO HER THEY ARE LEGIT. The EGO. You can have the best product or service, but how you treat your customers matters more than anything else. I have never been treated like this by a company that wanted my money. There is a way to handle resellers. Abusing your customer base is not it. If this was a company that had any integrity they would email each customer they’ve done this to, with a sincere apology. Ship the damn shower cap, AND refund them. Under promise, over deliver is the goal. This company way over promises and doesn’t even under deliver- they just never deliver.

Ordered three products, was immediately charged. Was quoted regular shipping time but after a month no product had shipped. Reached out and heard nothing back. Then they suddenly said they wouldn’t release my order THAT I ALREADY PAID FOR until I uploaded a photo of my government ID. They sent an email saying it was important for my safety because there were dupe companies ordering from them (??). That has absolutely nothing to do with me and is not my fault. Canceled my order. Super frustrated because I do like the product and my old one has been falling apart for a while. Now I have to buy from the dupe companies they are trying to protect against.

Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think people will hand over ID on a zoom call - this is what they sent:
Here's what to do:
Grab a quick spot on our calendar here.
Have a photo ID on hand for the call - it's the fastest way for us to confirm everything's legit.

I agree with what Sabrina wrote. This company is just bizarre. Placed order, they claim 5-7 days for shipping. 1 month later nothing. Then got this weird request asking to to a Google video appointment and show my drivers licence. WTF? Who does this? I thought it was fraud. Who knows…Still no product received and now they are ghosting.

I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.

Disappointed is an understatement. Ordered a showercap Aug 14, Aug 22nd I realized it didn’t ship so I emailed asking where my order was. They finally reply saying I have to schedule a call to show my license to verify it’s my order otherwise they will cancel it. I’m on a press tour and have no time to eat let alone deal with a call from a brand to verify it’s me, they didn’t answer for a week and I randomly just got a refund notification. I have NEVER had a brand demand I FT them to show my license to verify my purchase of $56, in what world!

I read their FAQ, and had understood that in-stock items would ship within 72 hours, if not within 2 weeks. We are now approaching 2 MONTHS and my order still has not shipped -- order was placed late May.

Then I was told that the specific design I ordered was not in stock and was asked if I wanted a refund or to wait. I opted to wait. There was another re-confirmation of my order about a month later to make sure I wasn't a bot because of alleged fraud?

At the rate that this is going, I'm not going to be ordering another Shhhowercap again.

UPDATE Sept: Still no movement on my order after a photo id verification call in August to make sure my order is legitimate.

UPDATE Sept + 2 weeks: I was led to believe that the next email I would receive would be a shipping confirmation of my order by them. Instead, what I received was an email asking me to **REVERIFY MY ID** in order for my order to ship. I'm done. I have been more than patiently waiting for this order but have reached my limit. I have requested my order be cancelled. It's a showercap, not a controlled substance.

Beyond ridiculous.

OMG!! This is a life changer! I was legit using an old plastic stretched shopping bag as a showercap... why? This is gold and preserves my hair perfectly between face washes and body showers! Thank you!!

Purchased the cap, loved the cap. Then the front band started separating. I spent months reaching out to the company who praised their design to last a decade. I never placed it in the washer, hand washed only. Their response? Glue it back on. After messaging their social media platforms since the contact pages had such slow responses, I was informed there is no warranty. I ordered a dupe they complained about and that is now the company I will be supporting. DO NOT SUPPORT THIS BUSINESS. They could use some customer service training.

I’m extremely disappointed with my experience. The company is not transparent about shipping times and has significant delays in responding to customers.

I ordered two shower caps and paid $17 for two-day shipping. The items were listed as in stock at the time of purchase and are shown as such on my receipt. However, my order was never shipped.

I emailed twice over the past week and never received a response. When I finally heard back, I was told to wait two weeks due to “delays in packing” and that they would follow up. Their FAQ mentions that some items may be on preorder, but that was not the case when I placed my order.

Paying for expedited shipping and then being told to wait weeks with no clear communication is unacceptable. If there are delays, customers should be informed upfront, especially when paying for two-day shipping. Based on this experience, I would not recommend this company.

In addition to their responsiveness, it’s a product that has seamlessly integrated its way into an appreciated and regular part of our life. It adds a pop where before showercaps were otherwise innocuous. Mornings are hard, and this little zap of character and purpose gives that little extra nudge that is not always appreciated in the moment, but certainly in the longview. Also, it’s lasted the better part of a decade and is still chugging along, and that ain’t nothing.

I purchased a Shhhowercap several years ago and it is so well made, I never needed a replacement! The first time I used it, I knew it was different from other shower caps. The material is top notch and it is so well made! My hair is completely dry but also protected; no frizz! I was so impressed, I’ve purchased several more as gifts. I am looking to purchase another one just to have different “looks” because I also use it in steam rooms and sometimes as a swim cap.

I’ve had my Shhhowercap for six years and have used it multiple times per week, every week, since 2019. I love it. It really keeps the humidity out of my hair so I don’t have to re-style it every day even though I showered. I have thick hair that is very sensitive to humidity and this cap is a godsend. I also have bangs, and I usually leave them out of the cap to wash them with zero to minimal impact on the rest of my hair. The cap stays put and keeps water and humidity OUT! I take it with me in every trip. Once I had my mom ship it to me because I forgot it at her house and couldn’t live without it! I rave about this thing to everyone. Definitely recommend if non-hair-wash days are part of your shower routine.

I ordered a Shhhowercap (my second) on Oct. 25th. It hasn’t shipped. I’ve sent 3 emails to their support team and have never gotten a response. I messaged their social media team on Instagram asking for advice, and they did take down my info but nothing came of it.
Obviously, this is bad business, but what actually makes me mad is that this company claims (on a recent Instagram post) to be the victims of dupes trying to steal their patents and, “clients being weaponized” against them. Their website says that they recently had issues with shipping delays (not their fault though!) but now those issues have been resolved and they “are here for their customers.” I actually wouldn’t mind a shipping delay from a company with integrity that took responsibility and communicated proactively and professionally, but to blame unnamed forces and suggest that bad reviews are just bots is pretty outrageous.

I placed in order back in 2022 and never received it, even after multiple exchanges with CS assuring me it was about to be shipped. I filed a complaint with the better business bureau in 2023 but still got neither a refund or my showercap. What's even more annoying is I still get marketing emails from them that I can't unsubscribe from, horrible service.

I owned my shhhowercap for 10 years before needing to buy another. CPW is insane.

I'm so sad to be posting this. I purchased a cap over a decade ago and loved it. I was hoping all of these negative reviews were from a competitor/bots (as Shhhowercap claims on their website/social media). I wanted to give them a fair chance. But unfortunately, the reviews are true.

I purchased a cap on 10/25/2025. I received the confirmation email that requested an email back due to my shipping state requirements. I immediately responded. Since then, I have received no communication, nor my cap. I have attempted to contact them at least 6 times via 3 different outlets found on their site. I have not heard back. It has been 12 business days. I have no idea what my order status is.

Hoping to get some resolution for an order of 2 caps I placed in 2023. I was charged for my order when it was placed and received a year’s worth of email updates and promises of getting my order and/or being refunded. The shipping timelines that they promised always passed by with no word. I know the company went through a lot of unexpected troubles, and I have compassion for them. Nevertheless, I’ve emailed, texted and called for over two years with no assistance. In March of 2024, I logged in to take screenshots of my order info to email again, and noticed that my order status had been changed to cancelled, but I never received a refund (a bit shy of $79). The worst part about this ordeal is that I LOVE this product!!! I’m still using my original cap from 10 years ago and it’s starting to come apart after a decade of use. I will update this review (immediately) if I can get my order and/or be refunded. Please 🙏 ship my order. I don’t want any other shower cap, I want the real deal 💕