The Patented Original SHHHOWERCAP® レビュー 

2026 Update: Following my review left here, and their asinine response, I also got DMs from the CEO, basically telling me that I was defaming them with my review and that I should change it to reflect that I'm happy with my previous caps. I already stated that, so no, I won't revise my statements. Oh, and I never got resolution OR my replacement cap. Do with that info what you will. I will never recommend this company to anyone based on the customer service alone. You can have a tremendous product, but when you don't own your mistakes, you tank your own company's reputation. I've dealt with plenty of companies that have messed up an order, but I've never been blatantly accused of lying, defaming, or being a "competitive attack". I've simply gotten resolution, and I've never had to fight so hard for nothing.

Don't believe them when they tell you they've got it together after their "mishaps" in 2023/2024. They don't. The first cap I ordered back in 2022 I loved. I ordered a second in 2023 which took 4 months to finally be delivered. Come this past April, I decided to give them another shot and got one as a gift for my mother. Surely they have their business back in order right? WRONG. I had to contact customer support just to find out they'd never shipped the thing. My mom finally got it a month later. About 6 days after she received it I received an email saying "WHOOPS we sent the wrong cap! The correct one is on the way!" And now commence the last 6 months of emailing customer support and either getting ghosted or a canned response and no resolution. How hard is it to just....do what you promised and send the right thing? I see I'm not the only one affected by this either. I even went so far as to message the CEO, on Instagram, who was ALL ready to help me until she thought I was going to tell other people. Kept telling me my resolution lives with support. No it doesn't or we wouldn't be here 6 months later! I've reported to BBB and when the government reopens I fully intend to report to the FTC as well, and a chargeback to my credit card. AVOID. The caps are nice......if you get one.

Horrible, horrible customer service! I’ve been trying for almost 2 months to return a product that I did not order, and for which I was charged. They kept telling me they would send a return label and issue a refund, but they never did. Now they aren’t responding at all.

I try to support women-owned companies. After reading other reviews I wouldn’t be surprised this is just a scam. I can not recommend this company. Too bad, because I’ve had 2 of their shower caps and I really liked their product. But if this is the way they treat their customers, I’m out!

UPDATE: The company flagged this review as “defamatory.” Trustpilot determined it was not and put it back up. Then the company contacted me and asked me to give them a good review. Um, no. Everything I said in my review is accurate and true.

Love this product so much I bought one for my mom and daughter after trying mine!

I received a child's sized shower cap. I also received an email saying "We goofed - don't worry, the correct one is already on the way!" That was a lie. Nothing ever arrived, I kept going back and forth with customer service and every time I'd get a new person who would tell me the tracking showed it had been delivered. It was the tracking for my original package - the child sized cap. I couldn't get ANYone to bubble it up or help me with next steps - I'd just get ghosted as soon as I'd say that yes, I had checked all around my entire house, with neighbors, etc. and no nothing else had been delivered. I finally filed a chargeback with my credit card company and then and only then did I receive a refund. I just wanted a better showercap that I could put through the wash and not have it smell bad afterward due to taking so long to air dry, and this was not the experience I had hoped for. No shower cap, a whole lot of hassle, and still receiving marketing emails that I'd love to take advantage of but I can't trust for a moment that I'll actually receive the right product this time if I do and I can't imagine my credit card company would let me file a second chargeback if I got jilted again.

Editing to add my response to the company's reply:
I completely understand that you are a small business and that chargebacks absolutely suck on your end. If I felt I had ANY other avenue for resolution after all the attempts I made, I would have taken it. I was ghosted MULTIPLE times and was approaching the deadline in which to file a chargeback, so I did that. My order was not considered to be open, so there was nothing to cancel. It was listed as fulfilled, because technically a package was delivered, and there is no return portal available to me. Every single time I asked your customer service team for help, they told me the package had been delivered because they were only tracking the original package, and then stopped responding, but they weren't actually reading my emails and understanding the actual issue. It felt like I was being handled by AI bots that felt they resolved it and dumped me out of the system, only to start from scratch the next attempt. I put hours of my time into writing and responding to these emails, logging in, finding my order number again, etc, and got nothing for it. I'm sorry to have had to file a chargeback, but you left me with no other option. And I'm feeling frustrated all over again having to respond to this now, 5+ months later.

Updated: the shower cap I received well after this review was written was not new and had a horrid smell. It was not in any box or proper packaging. My repeated attempts to contact customer service have gone unanswered. I stick by my rating of ZERO!!!Less than one STAR if I could. My order was placed 8/23/25. Still don’t have it. No phone number to call. I emailed and received an automated response that they could not find my order number even though I sent my confirmation email and my credit card was charged. DO NOT ORDER FROM THIS COMPANY.

I placed my order for two caps in June, 2024. The company immediately charged my card. Two months later I’ve received nothing and heard nothing. Many emails to this company ~ 30 to 40 emails. Finally, I received one cap in April, 2025 with the promise of a refund for the second undelivered cap. Absolutely nothing after that. So here it is 15 months later and I am so angry. This is the worst customer service I’ve ever experienced.

I purchased two additional caps because I liked the first cap I had purchased. I ordered them in March 2025 and as of September 2025 am still trying to reach a human (instead of a bot) to either send my product or send a refund.

My showercap has now arrived and I used it this morning. I am impressed with the design and utility. However, I ordered the thing in May and it was late August before it arrived. It didn't ship until August. So my 3 star review is that this level of delay is just not on. If you are having supply issues, continuing to take orders is not ok, because most people expect their product to ship pretty soon after purchase.

I never received my product nor a refund. After being ghosted by customer service, I attempted to get my money back via PayPal. My case was closed because Shhhowercap indicated that the product was delivered, but it wasn't. I do not understand how this company can still be in business. DO NOT ORDER from his company!

This is the 5th Shhowercap I have ordered, all prior caps have come in a nice packaging, except for this last one.It took nearly 2 months to receive,came in a brown envelope and the product was very cheap feeling unlike all the priors. I would never invest in this cap again or give as gifts as I have in the past. Thoroughly disappointed.

Not only did I have to wait MONTHS after placing my order to receive the product, not only did no one respond to my emails (I genuinely thought I was getting scammed), I received my products. They are SO small, I can’t get them over my head — the shower caps cut off circulation to my head. I never wear it. I didn’t even bother trying to get a refund because customer service was so unresponsive — they even shut down comments on social media. So yeah, I’ll take the L and try a different product because this was not it.

I started two years ago trying to order a shower cap because my daughter ordered a couple. When I saw them in her home and asked about them she said they are great but took forever to get them. I tried for a year and could not even get one ordered . This year my husband ordered it as a surprise for me back in the spring. Paypal took the money and we never received the cap. He sent many emails with poor reponse and finally disputed it to paypal. Their response was that it was delivered. We have yet to receive a cap and no one responsed to my husband's last email. Now you have the nerve to keep sending me advertising your product.

The first time I purchased a cap, my experience was normal. I purchased another one, and didn’t receive the cap or a refund for over a year, or even a reply from customer service about my issue. Meanwhile, I was still receiving advertising emails. I pretty much gave up on it, until a year and a half later I got an email response about it (really a year and a half later!) and then months after that they sent a cap but it was just a plain cap and not what I ordered. I let them know it wasn’t what I ordered and they eventually sent another one, which was again not what I ordered. I gave up after that. I haven’t purchased any more because I don’t trust them with my money at all, I doubt that I would ever get my order.

I placed an order in November 2022 for two shower caps. One arrived February 2023. I have spent the past 2 years communicating with the company. They constantly promise me it will be sent and have gone as far as to create fake tracking numbers for the missing cap that still show it sitting in a warehouse in New York. Stay away from this company. They steal your money.

I ordered a shower cap from this company on 7/19/25. It is now 8/2/25 and it has still not shipped. I emailed the company 6 different times and 4 emails went ignored, 2 emails someone said they’ll escalate it to the proper department, but nothing ever came of that. Now it’s been days and no one’s reached out to me. They have my money and they’ve just ghosted me completely. I paid via Venmo so I’m not even sure how to get my money back. I’m probably never going to get my money back but better believe I will spend the rest of my days letting everyone know what’s terrible business this is. And such a joke- a woman owned company is how they pride themselves- but they’re nothing but a bunch of crooks.

I ordered three shower caps in January 2025. I never received a confirmation email with order number but my PayPal account WAS charged - more than $100. In March … I emailed and received a sweetly worded reply stating they understand how frustrating dissatisfaction can be and promising to fix the situation. Finally a package came with ONE shower cap. Emailed again- which resulted in requests for pictures of the package, package inserts, etc. I complied and really resent that I must prove that they screwed up AGAIN. Still more time passed and nothing happened. I emailed again and again. I found a customer service number finally and called. No human. Just a recording stating they will get back to me asap. Since I ordered, I have moved I still want two shower caps that I am due. How can a company have a great product and fail to fill orders? I have used a bit of humor in my emails to get a response, I have used pleas, I have used compliments. Nothing seems to help. I would never recommend this company. I too receive all sorts of offers to buy yet another and I have offered to accept whatever design or color is currently in stock! No response. No product being sent!

I would love to rate this product zero stars since I never received anything. I was unaware of this company’s customer service issues before I bought a “Foxy” shower cap on June 13th 2025. In fact, I was unaware of the issues until shhhowercap actually Streisand effected themselves on July 2nd when I received a promotional email from the company trying to get me to purchase a cap. I replied to the email and said I would love to try the one I had ordered and asked for an update. The AI auto reply advised me that the company has a 30 day processing time and to check their FAQ page so that’s what I did. When a shower cap company has an extensive FAQ page it should be a red flag. Their faq page even has a link to Trustpilot encouraging customers to assist them in bringing their rating up.

After receiving even more promotional emails about their product but not receiving any more updates about my order I was starting to lose hope that I would ever receive my $50 shower cap so on July 10th I initiated a dispute via PayPal’s resolution center. Shhhowercap responded in a timely manner to my dispute claiming I ordered on June 14th (lie), and my product (which they actually called a dress wtf) had already been shipped (lie). They also claimed their 30 day processing time is “clearly noted” (another lie - it’s only noted in their FAQ page. Honestly, who checks a FAQ page for a SHOWER CAP?). I followed up asking for a tracking number via PayPal’s resolution center and followed up with an email on July 10th and 11th with no response.

So that brings us to today, July 13th 2025. I escalated the issue and I am waiting for PayPal to finish their review of the case. I really just wanted what I ordered. If by some chance they really did send my cap out and I actually receive it, I plan to return to sender because of the bad taste this situation has left. DO NOT EVEN BOTHER trying to buy a product even if their store says the item you want is in stock. Just this morning I received another promotional email (even though I unsubscribed) saying they have restocked a different print. I thought about emailing them again asking if I could just have that print since it’s “back in stock,” but I’m sure they would have continued ignoring me so I didn’t even bother. I will update this review when paypal has finished their investigation into this case. I’m not holding my breath though.

Edit: November 1, 2025: I have no idea what shhhowercap is talking about in their reply below about the FAQ’s. I’ve provided additional details so trustpilot doesn’t remove my review but also my order number was SHHH_316650. Hopefully Trustpilot leaves this review up since I provided that information. Paypal ruled in my favor and issued a full refund on August 9th.

I live in Canada and made an order on May 10th for 2 shower caps. I’ve been tirelessly trying to get any information about what’s going on with my order and why it hasn’t shipped/when it’s going to be shipped and their “customer care” team responds with zero help or information about anything to help resolve this issue. This company has the absolute WORST customer service I’ve ever experienced. This is coming from someone who has worked customer service for 11 years and counting. They answer (maybe if you’re lucky) ONE email every two weeks and nothing happens and nothing gets resolved. I’ve now requested a cancellation for my order before it’s too late to get a refund and am currently still waiting to hear back. Next step is filing a report with PayPal while I still can. This company should NOT be gladly taking peoples money and accepting orders if they are unable to fulfill them within 30 days. (As per their FAQ stated on their website.) I wish I would’ve read the reviews here before I placed my order. Biggest online shopping mistake I’ve ever made.

Placed an order in June 2024 for 2 shower caps.
The first thing that went wrong was that it said if I ordered 2, I would get free shipping, but it never took shipping off and charged me £20. Had multiple communications with the team throughout 2024 as I had ordered this for my sister's birthday in June, and wanted to know where on earth my order was. Finally got my order on the 9th April 2025, but only 1 shower cap was delivered. Contacted them multiple times to find out where the other one is and still haven't had a response. Quite frankly would like a full refund for both shower caps and the shipping- they aren't cheap.

Garbage company. I ordered 5 showercaps from them in December of 2024, with the intention of giving them as christmas gifts.
Weeks went by with no updates, no communication, nothing. I reached out via email and text and received no response.
Finally in April of 2025 I received a text message asking me if I still wanted my order and asking if they could swap out one of the items due to no stock.
I reluctantly said yes. I finally received a tracking number but then the items sat in pre-shipment status for several more weeks.
I finally asked for a refund and for them to just cancel my order as I was fed up.
Again we're back to no response and no package as of June 2025. Incredibly frustrated and completely confused how this company is still doing business.