The Patented Original SHHHOWERCAP® レビュー 

I ordered from shhhower cap 12/21 and my order was confirmed and has still not shipped out. I have tried contacting them through email and social media a total of 4 times and have not been able to get in contact with anyone

Ordered 12/12/24 for a Christmas gift, contacted customer service on 12/19 and told they were backlogged and would ship by 12/31. I asked for a refund and last I heard from them. Made a dispute with PayPal and was declined due to seller response which I can't find out what it was. Somewhere they stated the order was cancelled but I'm still out my money and no cap received. Do not buy from this company it is a total scam and ripoff.

Buyer BEWARE!!! Orders placed are not being shipped. No responses to inquiries. DO NOT BUY FROM THIS COMPANY!!!

I have previously ordered from this company and really liked the product. My most recent experience has been horrendous. Ordered 2 shower caps in November for Christmas presents. One email from company in mid-December, in response to my query about whether or not the item had been shipped, suggesting I escalate it with them if I didn't receive the goods within another 10 days. Two more emails to the company, no response. Ended up buying a handbag for my favourite cousin instead. I'd really like a refund but I'm assuming I'll get diddly-squat from that request too.

Edit - In response to the supplier responding to this review, I have been in contact about this matter. And I’m not a bot or a viral attack on your IP.

Edit - I’ve even tried contacting the company via linked in. They’re now suggesting the order has been fulfilled (not backed up by their own order tracking systems or a shower cap appearing at my house). Can’t claim on the shipping protection because the shipping protection company noted that it has not been shipped.

(Further Edit in response to seller’s offer to respond here with an update) As per my recent email to the seller, the “reshipped” item has apparently been delivered to a postbox somewhere in Illinois. I have not ever been a postbox in Nowhere Illinois. I am a woman in Australia. I still have no refund or any shower caps.

I recommend, reconsidering purchasing from this company. I recently received 2 shower caps, USED + UNBOXED. Arrived in a flat envelope! I reached out and submitted a claim to request return…it has been days, no one answers their phones, and no return label has been issued, they claim it’s under review. WHAT REVIEW. PLEASE look at other negative reviews, we cannot all be wrong! A hygiene issue as well as poor business practice.

I read a glowing review about these shower caps - expensive but the best. I placed an order and was told item was shipped on November 6, 2024 and to download the app Route to track. There is no record of shipping or tracking on this app. I have attempted to contact this company now 10 times. I have emailed customer service 4 times, each of the other options listed (ie, Press). There is no phone number on the web site but I did find one by doing a search. The phone is always busy which makes me wonder if the phone is not in service. I looked them up on Better Business Bureau and there have been hundreds of complaints. Next step is to file a formal complaint with Better Business Bureau in New York.

Terrible company. I made an order for last Xmas and it wasn't filled until I stopped the charges on my bank card in April. I filed for a return and refund, since I no longer needed the products. They made me send three pictures of each cap in the boxes; then I got a message that they would send an approval of my return. I never got that email. It is a scam! I spent about 30 minutes filling out their stupid return form for nothing; they never intended to return my money. They advertise being guaranteed satisfaction--not true!

I never received my 2nd order. Shower Cap said for months it would be shipped soon, but they just lied. This went on for months, then years. They ignored my repeated requests for a refund. EDIT: In response to you saying "we are not liars" I say you are lying about not being liars. And you must be so proud that 80% of 273+ reviews are one star.

Never got my product, even though they took my money through PayPal. I sent two emails to customer service and waited three weeks. No response and shower cap.

Great product but no customer service whatsoever. Do not give them your money you will not see it/the products!

I placed order #157879 back in July/August 2023 (valued approx AUD$150 including shipping) and in September 2023 asked where it was at - I was told by their customer service team via email that I would receive either a refund or the goods would ship by end of September.

That’s the last I heard from them despite multiple emails from me to the customer service email address throughout 2023 and 2024, all of which have been completely ignored. I have not received a refund either.

I realise they had some legal issues but back in Jan 2024 there was an online video from the owner apologising and promising that all was now resolved and all orders would be shipped. It was clearly BS, or there are other problems they are not telling us about.

Bummer - I really like this product... Ordered a cap for my mom's birthday almost 2 months ago. It still hasn't shipped and I've received zero responses to my emails inquiring about my order. Meanwhile, the website boasts that orders ship within 48 hours. This company is clearly having a difficult time functioning. Please stop accepting orders if you are unable to fulfill them!

Like so many other people writing here, I am waiting (and waiting) for shhhowercap to send me the cap I ordered months ago. Like so many other people here, i am constantly getting emails telling me how wonderful their product is, but no replies to my emails to them.

Two years ago I would have given this company five stars (my daughter loves the shower cap I bought her). Now I wish I could give them no stars.

I tried to order about a year ago from Shhhower cap because I have an older one that needs replacing. After months of not receiving my order I finally received a refund.
Recently I thought I’d try again because I really like the product and thought all the stock and shipping issues from Covid would be resolved. I was wrong.
The website advertises that orders will ship within 3 business days, or if it hasn’t shipped in 30 days an automatic refund will be issued. Neither of these scenarios happened for me.
I contacted customer service twice and specifically asked they look into my specific order. I only received generalized and auto-generated responses. Finally I had to request a refund. I did receive my refund.
I will never order from this company again and advise others against it. They have an excellent product, but terrible customer service.

I have had my shhhowercap for years now and it is holding up like a dream! Wouldn't accept anything else. Thanks!

I am 31 year old male and stopped washing my hair everyday. My hair never looked better!! Thanks SHHHOWERCAP!!!

I ordered a shower cap from their website in November of 2020, order # SHHH_299697. Item never received, but the product in the colorway I ordered was continually available to order on their website for all these years since. And after years of back and forth emails in which the company lied about shipping the product to me or sending a refund, they finally sent me a check for a partial refund which I received in January of 2025. The refund is short $6. They offered to send me the product, finally, as well but I declined.

Very happy with my shower cap. Lots of good use, durable and great design!

Scam. I order a shower cap in August 2023 and I'm still waiting for it. I wrote to customer service multiple times to request updates, updates, updates, and a refund only to get their automatic response each and every time "Due to high volume of tickets and inquiries, it may take us a bit longer than usual to respond". Isn't 10 months plenty of time to get back to your customers letting them know the company is a scam, they will never receive the product they ordered, and they will never get their money back?!
(In the mean time they make sure to keep emailing you with their scam offers.)

Back in 2020 I had ordered a shower cap from them, it was delivered very quickly and I loved it. Things have changed I suppose. DO NOT BUY FROM THEM, DO NOT TRUST THEM, DO NOT GIVE THEM YOUR MONEY.

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Note about their reply below “We're excited to get to the bottom of your experience and make it right by you!”, I never heard back from them and still haven’t received my money back.

Buyer beware! I ordered 3 Shhhower caps 2 years ago and have received only 1 and that single cap was after emailing and spending to the CEO. I think they have a great product but customer service and fulfillment needs work. FYI they charge you as soon as you place the order, NOT when the product is shipped.

I've purchased several shower caps from this company over the past eight years and really liked the quality. Last year, I purchased another one and it fell apart relatively quickly. I reached out to customer service in December, followed up in January and February with no response. I wrote a review in March and they responded, asking me to reach out via email or IG with my information so they could send me another shower cap. I reached out on both platforms, received a response on IG a few weeks later. The CEO/Founder left a voice memo saying a new shower cap would be sent to me. As requested, I provided my info (again). After not hearing anything, I followed up and was asked to fill out information on their returns page, which I did. It did not work so they said they would process it themselves. I follow up a couple weeks later and they tell me they can't actually help me and to reach out via email to their customer service team (who hasn't responded to a single email I sent since December). I convey this and am told they're caught up and will respond. I send an email and receive no response back and after following up with the social team on IG several times, they now tell me they are not customer service and I need to reach out via email. When I remind them their CEO promised a new shower cap would be sent, they tell me to stop mentioning her name to them. The CEO then leaves me another voice memo saying she doesn't know where the order is, that she would ask in her morning meeting and asked me to send a voice memo because she can't remember my exact situation. I leave a memo, mentioning dates and that I've tried to reach out to customer service via email multiple times, with no response. She then leaves a voice memo, doesn't acknowledge the fact that this has been going on for six months with no resolution or that her team hasn't responded via email (which is their preferred method of customer service communication). Instead, SHE ACCUSED ME OF LYING AND WORKING WITH A COMPETITOR, TELLING ME TO NOT CONTACT THEM AGAIN! The social team added a sarcastic, "Nice working with you!" message after the rude voice memo. I have never experienced such horrendous/rude customer service. I paid $45 for a defective shower cap - what a waste of my time and money.

Update 2/11/2025:
Shhhowercap responded to my review on 1/6/2025 indicating they implemented a new team and were looking forward to making this issue right, stating that customer service was their number one priority. They requested more information from me, which I provided within 24 hours. It's been over one month and I have not heard a word from them, leading me to believe their response to my review was only written create a positive perception for those reading reviews.