Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... もっと見る
I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.
Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think... もっと見る
企業情報
当該企業による記述
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.
連絡先
Greenpoint, 11222, Brooklyn, 米国
- 607-617-SHHH
- team@shhhowercap.com
- shhhowercap.com
1.9
期待以下
330件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products, BUT
Great products, but I've been messaging this company for over a year to correct a purchase I had made in December 2022. They sent over the wrong color and they kindly responded, however never made any moves to correct the error. I re-engaged until 12/2023, but they stopped responding so I've given up and won't be purchasing from them again.
2023年12月1日
The Patented Original SHHHOWERCAP® からの回答
Hi, Lauren! Thanks for your feedback! We have an established policy in place if you'd like to swap for a different print please let us know and we're happy to do so with the simple link on our FAQs page. PLEASE NOTE: We're also offering $10 off for any impacted customer who would like to keep what they have received. Let us know what you'd prefer! We're standing by to help. Looking forward to making this right.
The events of last year were a living hell (not just for our small pocket of impacted customers but also for us as a company) but they're behind us now. And, ironically, its because of the popularity and value of our patented GREAT product that you love so much. So rest assured now that we're on the other side of this mess -- that's exactly what we'll be move forward with -- major learnings, a better company, stronger leadership across the board, a customer first mindset, and our incredible product intact for years to come.
Wondering if you're still in business
I would like to update everyone on my review ....Just as I pressed send on this review my order was delivered. well packed and exactly what I ordered.
I placed my order on 5th December 2023 ... today is 10th April 2024 and I still don't have my order despite being informed several weeks ago that it was on the way.
You have my money and I'm wondering if you're still in business..
Very disappointing because I loved your product and thought you were definitely customer driven
2023年12月5日
The Patented Original SHHHOWERCAP® からの回答
Hi, Barbara! We are so happy to hear that
"I would like to update everyone on my review ....Just as I pressed send on this review my order was delivered. well packed and exactly what I ordered."
THATS GREAT FEEDBACK AND WHAT WE STRIVE FOR! You're right, we are a customer first organization and the experience last year is far behind us. Just FYI - your negative title and the original review is still intact with the one star. If you're down to support our Female Founded Small Business - we'd love if you could convert it to a happier experience based on the same update. xxoo
I have been asking for a refund of a…
I have been asking for a refund of a non delivered Showwwcap since August.
2023年8月18日
The Patented Original SHHHOWERCAP® からの回答
Hi, Janee - We're sorry for any confusion! All orders for you under your name have been successfully fulfilled in our system with valid tracking provided to you. If there's anything outstanding, please reach out to team@shhhowercap.com as we're standing by to help! but, with all other negative reviews we wanted to be sure to correct this one with the facts we have. Hope it helps diffuse some frustration for you!
Waiting for years for a delivery
Waiting for years for a delivery. Wrote repeated emails for refund, which has not been issued. Please do not purchase from this company.
2024年4月9日
The Patented Original SHHHOWERCAP® からの回答
Hi, Alexis - your order was fulfilled with valid tracking and we hope it's on your head for the best protection possible by now. Given this updated status; we'd appreciate it if you revise your review so customers aren't further confused.
Someone from Shhowercap called and…
Someone from Shhowercap called and asked me to take down my review on trust pilot but I am not going to do it. She told me all problems had been resolved but I found out that is not correct. There are still lots of women who didn't get money back or caps.
I did not get a cap and I did not get a refund from you.
My credit card took the charge off. I am not changing my review since there are still people who did not get satisfaction and the company is still trying to sell caps they cannot deliver. Also lots of what I can only believe are fake wonderful reviews. This company is in trouble and you would have to be nuts to order anything from them
2024年4月7日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Carolyn - yes our Founder and also our Customer Service lead have reached out to speak with you directly in an effort to calm the situation.
Your order was requested to be cancelled before it was shipped and also refunded in full via your chargeback. Your customer issue is resolved!
While we correct the issue over all miscommunications with the associated updates for all customers - we'd appreciate if you removed your negative reporting since you're satisfied since you as a customer - as you have been so long ago. Its not making anything better the continued miscommunications that we need to respond to individually. Please remove this and all others so we can all move on from this situation. Thhhank you! <3 <3 <3
I placed an order for a holiday gift in…
I placed an order for a holiday gift in fall 2022. I didn’t receive it, and thought I perhaps forgot to submit the order, so I placed a second order. In January, I still hadn’t received either order, so I reached out to customer service.
They initially shared that the product was back ordered, so I asked for a refund (at least for one of them, since the second was a replacement order). Then they stopped answering.
I eventually got the second one (months later) but never the first, nor did I receive a refund, and CX stopped communicating with me.
I understand inventory issues happen, but treating your customers like this is unacceptable. And from their IG (and these other reviews), I wasn’t alone in this experience.
2023年4月30日
The Patented Original SHHHOWERCAP® からの回答
Hello, Andrea! So sorry that your order was impacted by the events of last year.
We see one remaining order for you -- that looks like a duplicate of the one that was fulfilled back on April 24, 2023 -- from your selection to opt into a print we had in stock at that time for immediate fulfillment.
If any order is still remaining, we're happy to send a local messenger over to you in NYC if additional is not a duplicate and you're still waiting for it. We texted you from our Customer Care line and you can reply to us there (or call us) to discuss next steps. Looking forward to resolving this for you!
I love my Shhhowercap!
I love my Shhhowercap and have used it constantly since a friend sent me one as a thank you gift after I admired her when she stayed with me. Above all, it's highly functional and keeps my hair dry in the shower and bath. But it's also super cute! Great product and great gift!
2024年4月9日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Jordan, thhhank you for the glowing review! It goes such a long way for you to share your positive product experience and that you're a fan of our brand. We love you right back. xxoo
AVOID at all costs - SCAM
If I could negative stars, I would - this company is a SCAM.
I first purchased a Shhhowercap many years ago, and I loved it - it took a while to arrive from NY to Australia, but that is to be expected. Then in Dec 2022 I decided to purchase one as a gift.
BIG MISTAKE. It's now Apr 2024 and I've got no gift and no money.
Over and over and over I've been sent "promises" of either fulfilment or refund - I have got neither. Just an inbox full of lies and bogus excuses and offensive sales tactics.
It might have been a legit company once, but as far as I can tell it's a complete SCAM.
AVOID AVOID AVOID.
Don't just take my word for it - there are many of us out there who have been conned, look at the plethora of negative reviews.
Please don't make the same mistake I did - save your money and time and shop elsewhere.
2024年4月4日
The Patented Original SHHHOWERCAP® からの回答
Hi, Nikki! We're so sorry for the delay with your international impacted order. Rest assured we're here to help. We have confirmed that this print is in stock at the warehouse and you'll have tracking in the next 5-7 business days. Can't wait to get your SHHHOWERCAP home to to you in Australia! Thhhank you for being a repeat customer and we look forward to making it right both immediately and for you in the future. <3 <3 <3
HORRIBLE CUSTOMER SERVICE
ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!
I can’t even comment on the quality of the shower cap, because AFTER prepaying for the shower cap, I still HAVE NOT received my order….and it’s 5+months and counting that I have been waiting. I tried calling 3 times and was hung up on all 3 times. I emailed twice and never received a response. I started a live chat 3 times and was put in queue and never helped…even waiting for 8 hours on one of my attempts. I can’t even get my bank to reverse the charges because too much time has elapsed since the charge.
Ya’ll should be ashamed! Taking my money and running. Based on other reviews, I am not the only customer with this problem.
2023年10月27日
The Patented Original SHHHOWERCAP® からの回答
Hi, Kate! We're so sorry for your recent ordering experience (so sorry) but, we're happy to see that you've been a repeat customer with us so that you've had multiple positive ordering experiences and with us in years past. No one was running! We're still here. And, below is clarification on your order.
We can confirm your order was cancelled after your request for refund. If you'd like we can re-instate it! We'll reach out personally.
Way overpriced, but a nice cap. Better than plastic but shouldn’t be $40. Should be $15
Way overpriced. Decent shower cap.
2024年4月2日
The Patented Original SHHHOWERCAP® からの回答
We're deeply sorry you feel this way! There are plenty of cheaper knockoffs that don't last as long - available on Amazon. And, if you want 'The Original' innovation (thats us) we do run promos on our patented luxury product from time to time. You'll be first to know when you sign up for our texts or newsletter.
We love you and are here for you. Please consider revising to 5 stars after years of use and us looking freshhh as a daisy.
[ Looking in the mirror reminding ourselves of our worthhh and how many people say we're worth every penny. ]
I loved all of my many caps but ONE problem
I loved all of my many caps. I only had a problem with one. It mildewed on the inside and I had to toss it. Just didn’t smell ok at all.
Great prints! Wonderful business.
2023年7月3日
The Patented Original SHHHOWERCAP® からの回答
Hi, Lisa! Thhhanks so much for sharing the love for SHHHOWERCAP® bing a repeat customers and gifting to your friends!
If you ever have a mildew issue we'll replace as that is not something that happens often. Typically SHHHOWERCAP® lasts for 5+ year and upwards of 10 yrs! So, if you ever feel the need to toss one be sure to reach out to our Customer Care - they're standing by to help every day team@shhhowercap.com
The best shower cap I have ever bought
The best shower cap I have ever bought. I use it almost every day and I bought it before 2020. It looks new.
2024年4月2日
The Patented Original SHHHOWERCAP® からの回答
We love to hear it! Thhhanks for the vocal product love for our patented innovation.
I won’t consider placing positive…
I won’t consider placing positive feedback until I receive my order for 2 showercaps, placed and paid for in October 2022.
It’s incredibly frustrating to receive daily emails promoting Shhhowercap.
April 2024. My order has arrived ! Eureka !!! Confidence is somewhat restored, although one of the showercaps is not the design I ordered, nor would have chosen.
2024年3月23日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Diana! We're so sorry that your International order was negatively impacted by the extenuating circumstances of last year. We've corrected it and you'll receive tracking within the next 7-10 business days. Can't wait to get your SHHHOWERCAP home to you!
Run!
I ordered and NEVER received product. After months of waiting, I finally had to dispute the charge with my credit card company to get my money back.
2024年3月23日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Karen! We're so sorry that your order's fulfillment timing was impacted by the extenuating circumstances and nefarious competitor behaviors last year. Per our policy, during this challenging time, our order was in fact cancelled when you filed and received a refund in full. Since this is confirmed on all sides - would you be open to removing or updating your customer feedback?
We're looking forward to shipping your orders timely today and moving forward.
After waiting 4 months
After waiting 4 months, I did receive the shower cap. They also refunded my money. Going forward, this could go more smoothly if emails or responses happen when product delayed. Still LOVE this shower cap and would probably go through this again to get another
2023年11月14日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Denise, thhhank you so much for the gracious response and for your patience during the trials and tribulations of last year.
Luckily, you'll NEVER have to go through this ordeal when ordering from us again. But, we're so happy to hear that you'd deal with it because of how much you love our patented invention! Honestly, its the best compliment for our innovation and that's what we'll always continue to sell (and ship timely) forever more. We appreciate you!
Ordered, Never Delivered. No Communication.
15-Mar-2024: I made an order in Nov-2023 because I had ordered from them before (about 4 years ago) and I did like their product. However, there was only pre-orders available... and 3 months later I still have nothing to show for it. After 2 months I started following up with emails but I was never responded to. Not good. Please don't order from them.
.
[EDIT 19-Mar-2024] - Within 24hrs of posting this review I received an email from Trust Pilot saying that Shhhowercap have requested more information (i.e. an order number and contact details) to verify my experience is genuine OR if I don’t respond within 3 days my review could be taken down. Wait, Whaaat???
.
Don’t you think that’s a bit steep to come in requesting to PROVE my experience after 24hours (and within 72hours) when I ordered something and haven’t received it 16 and a half *weeks* later??? So I sent them my order number and proved it, because I respond promptly, unlike Shhhowercap 🤨
.
[Update 20-Mar-2024] Shhhowercap have responded to this review publicly. I’m disappointed it took a review to get their attention. However, if I receive shipping and my order I will make another update to this review in the interest of providing potential buyers true and appropriate information.
.
[Update 11-Apr-2024] I've logged in today to let the community know that it is now 22 days after my last update and 14 business days (making sure to discount the Easter Friday and Monday!). I have still not received notification of my order being sent. No tracking number, no email - searched high and low including junk.
.
I've also noted today that within the last 24 hours Shhhowercap have edited/updated their response saying that my order was shipped on the 7th March. Like I said - no email record has been received. Why am I receiving communications through a review and not directly to the email I made the order from? Unfortunately this means I cannot change my review. However, if I receive my order I will indeed change it. (Today is exactly 5 weeks after supposed shipment so wouldn't you actually think that it would have arrived by now? Something is truely wrong here don't you think?).
.
Added - iteration #2 of the above... WAIT! WHAT?? Shipped on 7th March 2022!!?? My order was purchased Nov-2023. My First order was Nov-2019 which I received soon after. You can't post an item to me before I order it 🤨. This is getting more ridiculous by the minute.
.
[Update 27-Jun-2024] I believe my review to be complete. While the product (if you ever get it) is good, their service is non-existent. They respond only to public reviews and not your personal email you made the order from. Moreover, from a range of responses to many reviews on Trustpiolt by Shhhowercap I can see ‘they had a bad year with competitor attacks’, but sounds like to me they took that as their priority and not their customers. Good products and customer service always bring the customers back despite competitors and faith in that process should have been held firm to. Instead, Shhhowercap have ruined their own reputation by neglecting so many customers (just read the reviews on this forum to get the idea), and tried to respond publicly to ‘put it right’ when in actual fact, putting it right would have been to get their product out to those who paid for them. Even so, much of the information in their responses is questionable, in my case, stating my order was processed and sent to me months before I even ordered it. Clearly, this a messy company that should be avoided.
2024年3月15日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Jen! Thanks for responding with additional information. We're requesting this in order to validate and resolve any outstanding concerns.
We have record that your order was shipped to you on Monday, March 7, 2022.
If your review is regarding a separate order - please let us know your Order number and we're happy to look into it.
We're reaching out because we care - not simply because this review is public.
Yes! There's no question that we dealt with some complicated issues last year that slowed our response time to tickets and inquiries as well as the explosion of customer communications.
We're a very small team but growing back quickly! We have learned a lot from this experience that will only make us better for our Customers and loyal Brand Fans going forward.
Its a shame that we've shipped hundreds and hundreds of thousands of successful orders across the country and internationally since we started and this moment in time has overrode that goodwill, or at least the online perception of it.
The irony is that we're distracted from the business itself - and, our solutions, while managing these multiple platforms and customer reports.
We understand the frustration. Its just what we have to do to protect the brand (and, the accuracy of our business reputation) as we prioritize each of our validated customer orders moving forward.
ALL THAT SAID. THHHANK YOU FOR YOUR SUPPORT! Apologies for the frustration and confusion during this complicated time for our business. Happy that it is behind us now and can continue to service incredible customers like you moving forward.
Given this explanation and proof of shipment - we'd love if you'd be open to modifying or removing your negative review.
xxoo
Absolute worst experience ever!!!
Absolute worst experience ever!!!! I ordered item in November and still have not received!!! I have e-mailed several times and no response! This company is a total SCAM!!!
2024年3月7日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Nicole - we have record that your order was fulfilled and tracking was just resent to you for your records. We are sorry for the delay and happy to see that your SHHHOWERCAP® is home with you now. Hope you're loving it!
DO NOT ORDER
Order took over two months to arrive and one item was missing. After several emails back and forth, often with no replies I was finally promised a new shipment and a refund. It’s been a year since and I have received neither. Save yourself the trouble and DON’T ORDER from this scam of a company! The shower cap I received was also not great, quite tight and badly designed.
2023年3月27日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Sam - we're so sorry to hear that you were unsatisfied with your order that arrived March 3, 2023. We've reviewed our records and your additional SHHHOWERCAP was not sent because we have since confirmation of (2) SHHHOWERCAPs being sent in your International package.
If that is not the case, please reach out to team@shhhowercap.com and, from there, we're happy to resend the one you claim is missing!
Have ordered a cap in the past and had…
Have ordered a cap in the past and had a good experience. However, in September 2023 ordered another and it still hasn't been delivered. All my queries are met with:
"Thank you so much for contacting SHHHOWERCAP! We’ve received your note and will get back to you as soon as possible.
Due to a high volume of tickets and inquiries, it may take us a bit longer than usual to respond. We appreciate your patience as we work to address everyone!
xx Team SHHHOWERCAP
Have had no further contact or action from them
Extremely disappointing given that I have already paid for the product.
2023年9月1日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Erin! We're so sorry that your order was impacted by the events of last year. We look forward to getting your patented Original SHHHOWERCAP® to you - we see that your order is still validated and paid on our side! So, you should have tracking in the next week or so the latest. Thhhank you for your patience. We're deeply sorry for the frustration.
And, of course, looking forward to making it up to you as soon as your patented innovation arrives - as well as for the months and years to come - in the future.
Still the same bad CEO
I ordered a cap in 2021 and it never was shipped. No responses from support or their online profile. I had to fight with my credit card company to get my money back.
8 months later, the CEO emails us saying that they have fixed their system, and straightened out their support line.
My wife has one shower cap of theirs from 5 years ago, and it has been great. Their product is solid. Their support and follow up executions have been abysmal or nonexistent.
At this point, this company should be labeled a scam for taking money and not providing any transparency.
2023年12月6日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Michael - we're so sorry about your latest experience ordering from SHHHOWERCAP. Rest assured the future support of our Female Founded Small Business will not be met with such confusion.
We're so happy your wife has been loving our first of it's kind, patented, innovative product for years! And, happy to see that the most recent order has arrived since this review was placed. This was a courtesy from the company since the chargeback you'd filed has also refunded your payment in full.
We've given you a call personally to discuss this as well as reached out separately. We'd love if you could consider removing this negative review given the facts we've provided. Especially the attacks on our Founder + CEO personally. We appreciate your consideration and look forward to continued positive experiences with the brand in the future.
If anything is outstanding, please do call us back at the number provided.
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