The Patented Original SHHHOWERCAP® ロゎ
りェブサむトにアクセス

The Patented Original SHHHOWERCAP® レビュヌ 

330
•
TrustScore 5段階評䟡の2

1.9

垃地補品メヌカヌ
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... もっず芋る

5぀星のうち1の評䟡

Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... もっず芋る

5぀星のうち5の評䟡

I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.

5぀星のうち1の評䟡

Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think... もっず芋る

䌁業情報

  1. 垃地補品メヌカヌ
  2. ・
  3. 矎容補品提䟛業者
  4. 毛髪補品店

圓該䌁業による蚘述

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.

連絡先

1.9

期埅以䞋

TrustScore 5段階評䟡の2

330件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.9

すべおのレビュヌ

(330)

過去12か月のレビュヌ数: 20件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

WHERES THE CUSTOMER SERVICE?

I purchased 8 shower caps early December 2023 for Christmas gifts. I just received 3 of them the end of April 2024. This company NEVER RESPONDS to emails-I have no idea where the other 5 shower caps are. My credit card was charged in full in December. The product is wonderful-the customer service: zero.

2024幎4月10日
5぀星のうち2の評䟡

Shipping time

I like the product, I bought one for myself then bought one for my mother and grandmother, only for the last two to take 16 months to be delivered. The product is solid but that timeline is unacceptable. Just list the product as out of stock if it is not available to ship.

2024幎4月9日
5぀星のうち5の評䟡

Product I can’t live without

I preordered on Black Friday knowing it would take a few months to get, but knowing it would be worth the wait. Package finally arrived and I sadly got the wrong pattern. They let me know that I can either exchange for the pattern I wanted or keep and get an additional discount off it. The pattern was still beautiful (and honestly I just wear in shower so no one sees) so I did keep. I know it takes a while to get but I PROMISE if you don’t wash your hair every day, this shower cap is a MUST! Never thought I’d be that girl, but I can NOT live without this thing!

2024幎4月29日
自発的なレビュヌ
5぀星のうち1の評䟡

1.5 year wait and bad customer service.

I bought this as a Christmas gift for my sister a year and a half ago. It was finally delivered two weeks ago. This alone wouldn’t make me leave a one star review, but customer service was unhelpful at best and completely unresponsive at worst throughout the process. They never provided any information beyond “it will ship soon”, and once I asked to cancel the order they stopped responding. Would not recommend dealing with this company to anybody.

2024幎4月9日
5぀星のうち1の評䟡

Massive delays

I ordered this in November and sent three emails all which were never responded to.

I did finally get my product in April but it would’ve been nice to hear anything back.

2024幎4月9日
The Patented Original SHHHOWERCAP® ロゎ

The Patented Original SHHHOWERCAP® からの回答

Sorry we were absolutely slammed by our competitor's attacks. We're not proud of how we managed it but we are proud of the fact that we made it through which was not promised - and fully, happened, against all odds. We appreciate the support of our customers for the original patented SHHHOWERCAP® and look forward to rebuilding trust with you in the future! xxoo

*** Since you received your SHHHOWERCAP - do you love it?! Like it!? If so, we'd love for you to leave an addition review on the patented innovation and product itself. It goes such a long way as review define a Small Business and we're trying to rebuild our online reputation that has been so negatively impacted by that challenging moment in time. We appreciate your support! xxoo

5぀星のうち1の評䟡

Avoid

I purchased a shower cap (Foxy) in August 2023. I waited and waited (I think I even offered to go to the office to pick it up myself) and eventually requested a cancellation and refund. At the time I thought every response was snippy and obnoxious but I’ve since seen how the “company” interacts with customers and it’s condescending and disrespectful as well.

2023幎8月14日
自発的なレビュヌ
The Patented Original SHHHOWERCAP® ロゎ

The Patented Original SHHHOWERCAP® からの回答

There were a lot of competitors in the ecosystem and fake accounts. We were defining ourselves against mistruths and defamation of the business in the midst of traumatic events.

We're sorry if we upset you with our "sassy" brand tone during this challenging moment in time. We love all of our (real) customers and look forward to engaging you and the rest of our genuine, authentic, SHHHOWERCAP® community both beautifully and lovingly moving forward. We'd also love to send you The Foxy as originally intended - we'd love for you to have a SHHHOWERCAP® and make it right after all this! xxooooooox

5぀星のうち1の評䟡

Don't purchase

I have purchased from this company before withno issues, so I placed another order December 2022 and had to reach out numerous times to get a status being told it would be shipped out soon and after seeing multiple complaints online I gave up on receiving my order. All of a sudden on April 17, 2024 I received notification that it was shipped. I'm still disappointed at the lack of communication and the fact they're asking their customers to remove negative reviews which is the only reason I'm writing this. Don't even ask me to remove this. I will never purchase from them again due to the poor customer service.

2024幎4月20日
自発的なレビュヌ
The Patented Original SHHHOWERCAP® ロゎ

The Patented Original SHHHOWERCAP® からの回答

Hi, Bree! We've learned a lot through the experience and now have a great (!!!) Customer Service team standing by to service you on any and all future orders. We're very happy to see that you've had multiple orders with us prior with no issues as that's how we've always done, and will continue to do business. We look forward to rebuilding the trust with you that has been broken by our Competitor's attacks on our inventive American Small Business!

*** To that point, we won't ask you delete this one, but if you could add another to review on the patented innovation of the product itself given your previous experiences and love of it - we're really really really (really) appreciate it. xxoo

5぀星のうち1の評䟡

Wrong color sent

I ordered The Not Basic. I received The Baldwin. It took forever to receive my product! How do I get the correct item I originally ordered?? I had breast cancer and really wanted the Not Basic color. Very disappointed...

2024幎3月31日
The Patented Original SHHHOWERCAP® ロゎ

The Patented Original SHHHOWERCAP® からの回答

Hi, Wanda! Thanks for your feedback! We listened to our customers given the extreme delays on the remaining pocket of impacted orders and the feedback was overwhelming that "any print would do" they just wanted their SHHHOWERCAPs at home with them ASAP! That said, we have an established policy in place if you'd like to swap please let us know and we're happy to do so with the simple link on our FAQs page. PLEASE NOTE: We're also offering $10 off for any impacted customer who would like to keep what they have received. Let us know what you'd prefer! We're Standing by to help.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報