Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... もっと見る
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Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... もっと見る
I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.
Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think... もっと見る
企業情報
当該企業による記述
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.
連絡先
Greenpoint, 11222, Brooklyn, 米国
- 607-617-SHHH
- team@shhhowercap.com
- shhhowercap.com
1.9
期待以下
330件のレビュー
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A year later I still haven't received my order
I placed an order in June 2023. I wrote to customer service and received a reply that said my order had shipped (but with no updated tracking). Later that summer I received a bulk email to their customers, saying that they were struggling to fulfill their orders due to some internal errors, to please be patient, and consider giving them a good review somewhere. I finally received an order in April 2024-- but it was not what I had ordered. I have written to customer service twice since April 2024 requesting my actual product or a refund, and have never received a reply. The lack of customer service is abysmal. I'll never buy from them again.
2024年6月18日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Julia - we're so sorry that your order was impacted by the competitive attack on our business. We looked into this and it looks like your order was successfully shipped and delivered. Would you mind updating your response for a product review? Or, an update that you eventually received it? We'd really appreciate it. This climate is scaring current customers so we're hoping to update these wherever possible. Appreciate your help!
Complete total utter immense…
Complete total utter immense disappointment. Yes the shower cap is nice. But the DRAMA it took for me to receive it was next level ridiculous!! I would have honestly bought more and then bought them as gifts for friends and family but the experience was so awful, I can’t justify ordering more or recommending them to anyone. If I found in a store I might buy one but otherwise, hard pass. I ordered 2 and the first one took over 6 mouths and many emails and threats of escalation and posted reviews complaining. The second one never came after over a YEAR. My account was updated as returned/credited but I never received a credit and clearly no shower cap. Many more emails resulted on no response or empty promises to get back to me “soon”. I ONLY received a response requesting a Zelle for refund AFTER I submitted a claim to the NY Attorney General which included documentation detailing how I’d been defrauded of a product I’d paid for over 16 months prior. Talk about ABSURD and PATHETIC customer service!! I’m a ridiculously loyal customer and refer people to my favorite products and service providers routinely because I believe in supporting good people and products. Create a product I love and provide good service, I’ll tell everyone about you. The same goes for a company that screws me over. I found MANY reviews complaining of the same issues I’d experienced so buyer beware! BTW to SHHHOWERCAP… unhappy customers share their story to 10x that of happy customers. I tell EVERYONE this story about my experience. Next time, grab a USPS BOX and put the shower cap in it and move on. That would have been the smart play here… even better… apologize profusely, tell me how you corrected the problem and send me a few caps to share with my friends! You did the BARE MINIMUM despite how seriously aggrieved I was from this experience. Being cheap never works in your favor.
2024年1月8日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
We're so sorry for your experience as a result of our competitor's nefarious behavior last year - we're sorry that their strategies impacted our business, reputation, and certain customer relationships in such a way - and, we are doing everything we can to rebuild trust. We hope once you learn more about the true story that you're able to have understanding and empathy for the situation we survived and accept our sincerest apologies for the delays and confusion on certain orders (yours being one of them) while we were navigating the ongoing complications.
We're happy to be on the other side of it now as a brand and company and yes, agree that it was RIDICULOUS (!!!) and, that we should give you whatever you'd like in order to maintain a positive loyal customer on the other side of this!
We're sorry that we disappointed you, truly. But, we can assure you that your satisfied fulfillment had nothing to do with the escalation - in fact as a Small Business those types of things made the situation harder to manage during this challenging time. We worked day and night to overcome this and no escalation served as prioritization for one impacted customer over another. We love and respect all of our customers equally and the timing of that is just a coincidence as we worked diligently to satisfy everyone.
We hear your frustration and understand where it comes from; and want to do everythhhing we can to make you happy! Sometimes, the most upset customers can turn into our most loyal future fans! And, that will be our goal for you after this experience.
We're really glad, ultimately, that you *like* the innovative best in class patented product and would be open to repurchasing from our major retailers because that brand and product love is what we've always had -- and, will continue to -- now that this nightmare is behind us.
To that point, if you would be open to leaving a review on the innovative Female Founded *patented* invention that you seem to have a positive experience with; we'd really appreciate it!
With love and gratitude,
Team SHHHOWERCAP®
Looking forward to rebuilding our trust with you! We've requested additional information to jump in and make it right. xxoo
Perfect Shhhowercap
I love the Shhhowercap and have purchased for myself and as gifts. The packaging, materials, design and construction are all excellent!
2024年1月13日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Dorie! We totally get it - they're the best. We're excited to get you your patented original SHHHOWERCAP®! If you are still waiting, that most likely means your order was cancelled as we have no pending delayed orders left in our system. We're excited to get you a SHHHOWERCAP® though! so, please accept our request for into and reach out to team@shhhowercap.com if you'd like to have one resent. xxoo
Almost 2 years ago I ordered 2…
Almost 2 years ago I ordered 2 showercaps. I never received them and was initially given excuses for the delay in shipping. I have repeatedly written, asking for them or a refund. I still haven’t received them & was finally driven to ask the Better Business Bureau to intervene. They sent a letter to the business & did not get a reply.
I’m still waiting …
2024年6月12日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Joanna! We're so sorry for the delays and frustration while we were surviving the competitor attacks on our Small Business! Your refund was successfully processed. Let us know if you need anythhhing else. We'd love to get you a SHHHOWERCAP® as originally intended <3 <3 <3
I’d actually leave negative stars if I…
I’d actually leave negative stars if I could. I placed an order with you over a year ago, two caps… never got them. You acknowledged that you were backed up and that I’d receive them, never did. I reached out again, you said I’d receive them and a full refund, never received anything. Now, I’ve reached out several more times and you don’t even respond anymore! Everything about your company is terrible. You took my money and you lie! The order number is #SHHH_308095 I can also send you copies of our back and forth conversations about this order.
2023年6月22日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Ami! We looked it up and have 2 orders under your name from 2017 (???) both orders were successfully fulfilled at that time. If you have an additional order number placed under a different name relating to your experience then we're happy to look into that for you!
We're happy to send you what you're looking for to resolve this issue and keep you a happy customer moving forward. Apologies again for the confusion during that challenging time in our business last year. xxoo
Scam!
My order never shipped. I asked for a refund and they say they gave me the refund, but it never showed up in my bank or credit card statement. Customer service then stopped responding to my emails.
2024年6月13日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Not a scam! At all! Just suffering from some accused knockoffs ruining our lives. Looking forward to making this right by you. Please respond to our request for information so we can look up your order.
I totally love Shhhower cap
I totally love Shhhower cap, I’ve had my shower cap for too many years and it has held up so well. It’s great quality and it holds all your hair perfectly, keeping it dry and the prints are sooo cute. Great purchase.
2024年6月11日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Lorena, thank you so much for sharing the love (and longevity) of our patented innovation. We're so grateful that you've allowed us into your personal self-care routine over so many years. xooo
The elastic snapped within 2 uses and …
The elastic snapped within 2 uses and you have ignored my emails and help Requests. Terrible customer service and im Incredibly disappointed
2024年4月1日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Brielle! We're sorry for the very rare quality issue and have instructions on shhhowercap.com's newly updated FAQs for self-selection of an immediate replacement! Rest assured your new cap will last for up to a decade as most SHHHOWERCAPs in circulation today. Looking forward to getting you a new one! xxoo
The Patented Original SHHHOWERCAP® からの回答
Yayyyy. We're here for you forever, Josephine. Tell all your friends.
Love the product!
Love the product, love the brand, love their mission, love their customer service. Never had a single issue, and I am just in love with these shower caps.
2024年6月11日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
We're in love with you right back. Thanks for the unwavering support of the patented Original. We're proud to be the ones protecting your gorgeous mane. xxoo
I have 3 of them and myself and my 2…
I have 3 of them and myself and my 2 daughters use them daily when we don’t wash our hair! I take them everywhere w me like vacay and the gym! HIGHLY RECOMMEND!!
2024年6月11日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Omgooooooodness we love that your minis are using the SHHHOWERCAP® too! Teachhh 'em young! Stay tuned because we're launching special sizing just for them very soon. <3 <3 <3
I am absolutely thrilled with my…
I am absolutely thrilled with my shhhowercap! Not only does it keep my hair completely dry and frizz-free in the shower, but it also looks incredibly stylish and chic. The quality of the materials is top-notch, and the adjustable fit ensures that it stays in place comfortably. I love how it elevates my self-care routine and makes me feel like I'm treating myself to a spa day every time I use it. Definitely worth the investment for a luxurious shower experience!
2024年6月11日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
What a review! A little luxury in a previously unexpected place. Thhhanks for sharing the love! So glad you enjoy it every single day (well, accept for the dreaded wash day - but, stay tuned because we have something special and luxurious coming for elevating that day, too!)
The Patented Original SHHHOWERCAP® からの回答
We're sure you look super cute in it, too! We love you. Thhhhanks for sharing the love.
I love Shhhowercap and refuse anything else!
I love Shhhowercap! I have three, one for home, one for travel, and one in case I misplace the other two. One cap is from 2018 and still giving my natural curly hair and/or long braids the protection it needs. I love the design and cannot use anything else. The innovation of this product is a game changer!
2024年6月11日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Shhhout out to our OG fangirls! We love you and love reading reviews like this. Thhhanks for sharing the love both online and IRL and thhhank you for your loyalty to The Original patented SHHHOWERCAP®!
Fraudulent company
Placed an order over 1 year ago. It never shipped. They refused to give a refund. They are still out there perpetrating their scam on unsuspecting consumers. I repot them to the Federal Trade Commission as a fraudulent company. Do not trust this organization or give them any money. I can’t believe their owner is not in jail.
2024年6月11日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
This is an insane and defamatory statement about our Female Founder during a time of extreme crisis. We're sorry you were waiting for your SHHHOWERCAP® and any confusion in that process. As discussed on multiple channels with you directly - your order was cancelled, fulfilled, or refunded from all records in our system.
We have considered this customer issue resolved for quite some time.
If you're looking for anything additional or specific for your resolution, please reach out to team@shhhowercap.com and they're standing by to help! We'd like to do whatever we can to stop the continued defamation of our Female Founder and our beloved brand on any channels. Thhhanks for your consideration, Dawn!
Never received my cap or a refund
I never received an order I placed on April 22nd 2022. After being ignored by this company for over a year they finally agreed to cancel & refunded me on July 17th 2023 but the refund never came through. I was sent screenshots of the refund being a "success" with only my order # but it does not show or confirm the payment method or card number it was sent to. When asked to confirm they say they just have to take my word for it, when I have shown them proof of my credit card statements. I am sad to see a company fail from such terrible customer service, but even sadder for all the people who got their money stolen from them by this company.
2024年4月30日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Hi, Vera! We're so sorry that your order was cancelled and impacted due to our competitor's attacks on our Small Business last year. As we discussed in the DM's you'll be receiving a paper check in the mail to your address on file. For that reason, we'll consider this customer issue resolved and we look forward to supporting your future "normal" SHHHOWERCAP orders now that we're on the other side of the issue that impacted your order. Thhhank you for allowing us the opportunity to make this right for you!
My Shhhowercap arrived as ordered
My Shhhowercap arrived as ordered, fits great and keeps my hair looking great for days…I wash my hair twice and week and this extends the wash because of the soft interior and keeping the water out! Great customer service!
2024年5月28日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
Woooooo! Victory! It should never be as hard to accomplish this as it was last year - but, thank you for sharing your positive experience with our beloved brand. Excited for many beautiful patented waterproof turbans in your future for friends and family. You're the best. We love you! xxoo
Pre-order woes
Pre-order woes
I love this product and if I wanted another one I would purchase via an authorized re-seller. I pre-ordered on Black Friday 2023 and finally received in April 2024. My email inquiries were never returned.
2023年11月24日
The Patented Original SHHHOWERCAP® からの回答
We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo
would never order a shhowercap again
I would definitely never order a shhhowercap again. It took 4 months to arrive. Only after I wrote multiple emails. Usually those emails would get a response of so sorry we are behind production and will get back to you soon. When I did receive it, it was not what I ordered. And I emailed again and never had a response back from Shhowercap.
6/19/2024
Extraordinary response from Shhhowercap. You DID NOT send me what I ordered. That would be a lie. You sent me the wrong shower cap. And I’ve written to you to rectify the situation and have NEVER heard back from Shhhowercap. Trust me folks, buy from Shhhowercap and you are likely to be very disappointed.
2024年5月13日
自発的なレビュー
The Patented Original SHHHOWERCAP® からの回答
We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo
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