Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... もっと見る
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Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... もっと見る
I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.
Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think... もっと見る
企業情報
当該企業による記述
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.
連絡先
Greenpoint, 11222, Brooklyn, 米国
- 607-617-SHHH
- team@shhhowercap.com
- shhhowercap.com
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love my SHHHOWERCAP
Love my SHHHOWERCAP - had it for many years and it holds up great. So much more chic than a regular shower cap and I love supporting female owned businesses too !!

The Patented Original SHHHOWERCAP® からの回答
Great shower cap NOT worth terrible service
The shower caps are great, but 5 months to receive them? What bad business to not even check in with the customer at some point with a status. I even emailed, heard nothing back. Absolutely ridiculous, will not be ordering again.

The Patented Original SHHHOWERCAP® からの回答
I waited (not exaggerating) over a…
I waited (not exaggerating) over a year, if not more (i can’t even remember at this point), to receive this product. It’s a basic shower cap. The one i got from CVS for $5 works just as well, if not better for thicker hair. I never review products but this was quite possibly the most ridiculous consumer experience I’ve ever had 😂

The Patented Original SHHHOWERCAP® からの回答
I feel like 2 stars is very generous
I feel like 2 stars is very generous! I ordered my shower cap November 2023 & didn’t receive it until April 2024. The shower cap is cute & stylish, but pretty tight on my small head, has not stretched much. If you have a larger sized head with a medium to full amount of hair good luck! $50 is really expensive too. I bought another shower cap on Amazon for $10 that is adjustable with a nice lining & is just as stylish for $10 that is much better quality. Hope this helps!

The Patented Original SHHHOWERCAP® からの回答
Great product, nightmare customer service.
I ordered this shower cap over a year ago and finally received it last week. For the first six months I tried corresponding with the company (even chatting directly with the founder via instagram once!). They refused to cancel my order and refund me. Instead I was told I had to wait for my cap then I could send it back to them if I wanted a refund. Also, the shipping ETA was always quoted as 2 weeks - every single time I spoke with them … for 6 months. I finally gave up - the emotional toll wasn’t worth the $40 they were holding hostage.
Then, a few weeks ago I get an email notification that my cap has shipped! Wow. The truth is, this is my 3rd cap from them. I’m an OG fan. I am using her, she works perfectly and she looks great in my bathroom. But! when she wears out someday I will not be replacing her with another Sssshowercap. The experience was just too over the top terrible.

The Patented Original SHHHOWERCAP® からの回答
I ordered this cap on Dec
I ordered this cap on Dec. 5, 2023. Tried to communicate with you only to be put off. Cap arrived in late April, well after I needed it for a Christmas gift. It was a gift for my daughter in law. In the mean time she was able to place an order when I was put off as you were taking a break.

The Patented Original SHHHOWERCAP® からの回答
I love this brand and product so much
I love this brand and product so much.
I took one of the caps back to Australia for my sister who is a die hard shower cap user. She’s just never had one of these before. I also have one for myself and I love a product that is designed and produced thoughtfully, to last, and that is made onshore in the United States, is women owned and operated! Thank you for creating such an iconic product!

The Patented Original SHHHOWERCAP® からの回答
I am obsessed with Shhhowercap
I am obsessed with Shhhowercap! I’ve been using their products for years and cannot get enough. I have one in each bathroom for myself, for visitors and even one for when I travel. They’re so durable and help me keep my hair fresh with my on the go lifestyle.
Not good for curly hair
I have curly hair, this shower cap smash’s my hair so I may as well just wash it. I cannot use this!

The Patented Original SHHHOWERCAP® からの回答
Absolutely love my shhhowercap
Absolutely love my shhhowercap! No other product comes close to the quality and design, so I’m hooked for life!!
Extremely deficient customer service. Poorly run business
I placed the order for this cap on December 9th, 2022. I thought that I would receive the cap by December 25, 2022. However, Christmas came and went and there was no cap. I inquired to customer service via email, which is the only way to contact this company. Initially I received no correspondence. One month then two months go by and I have inquired to customer service again. This time I repeatedly kept getting automated replies. ultimately by May or June 2022 I basically gave up trying to reach out to see if I could get a refund for my order which was $50. All of a sudden on September 1, 2022 I received an email from an actual individual. In that email, it was relayed to me that I would receive my cat by September 30 or I would get a full refund. September 30 came and went, and there was no cap delivered to me and there was also no refund. I then inquired to customer service or replied to that same email to ask about my refund and I was assured that my cap would come. By December I had told the company to forget my order and not reach out to me via email anymore. All of a sudden on April 4, I was notified that my cap would be delivered on April 9. and on April 9, 2000 2416 months after it was originally ordered out of nowhere the cap showed up. So the only positive thing out of all of this is that after 16 months the company actually did deliver the product. However, I think that the company needs to actually look at themselves and explain to me everything that they did wrong, they did everything that they did, and what they are going to do in the future to make sure that this happens to no other customers.

The Patented Original SHHHOWERCAP® からの回答
Great shower cap
I have bought at least 6 shower caps from #shhhowercap over the past many years. I use mine almost every single day, and has been one of the best gifts for that woman who has everything. The company seemed to disappear for awhile, but I am happy to say they are back. 😁👍🏻
I just received my new shower cap, “The Wish”, and I’m
so excited! Trust me, once you use this shower cap you will never use anything else. It fits well, dries quickly, and the design choices are great. I highly recommend.

The Patented Original SHHHOWERCAP® からの回答
shhhowercap fan for life
Huge shhhowercap fan. I don’t understand these poor ratings! Very much looking forward to the new product line

The Patented Original SHHHOWERCAP® からの回答
Amazing company
Amazing company! Amazing brand! Amazing product! And amazing customer service!!!!!!!

The Patented Original SHHHOWERCAP® からの回答
Horrible Experience. Do Not Purchase
I placed this order in December 2022. I tried for months to cancel and obtain a refund due to ridiculous delays. I tried to get a response from the company for months, and never got one. 16 months later I received the product. I can't support this company or its product. The only way I can initiate a return is via email. It has been 2 weeks and I'm still waiting for action. Terrible Customer Experience All Around--and the product simply isn't worth it.

The Patented Original SHHHOWERCAP® からの回答
Unprofessional lack of communication
Ordered products in November. Was totally ghosted and received no communication from the company until the package arrived in March, ~4 months after the original order.
Terrible communication with no updates on product status

The Patented Original SHHHOWERCAP® からの回答
Took them 2 years and multiple emails…
Took them 2 years and multiple emails and phone calls to receive my one little shower cap! But they took my money right away. It’s a scam, the cap was cheap material!

The Patented Original SHHHOWERCAP® からの回答
I need an option for ZERO Stars!
I need an option for ZERO Stars!
SHHHOWERCAP is the Poster Child of CONSUMER FRAUD.
I am one of many customers who have paid money for a product they have NEVER received.
I placed an order and paid almost $300 *Nov 2022*!!!…Still nothing.
The Founder messaged me and many others to say shipments were on the way…or promised refund several times with last communication promising delivery Sept 2023. Lies. Almost 2yrs later from original order- NOTHING. STAY AWAY.

The Patented Original SHHHOWERCAP® からの回答
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