The Patented Original SHHHOWERCAP® レビュー 

330
•
TrustScore 5段階評価の2

1.9

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... もっと見る

5つ星のうち1の評価

Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... もっと見る

5つ星のうち5の評価

I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.

5つ星のうち1の評価

Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think... もっと見る

企業情報

  1. 布地製品メーカー
  2. ・
  3. 美容製品提供業者
  4. 毛髪製品店

当該企業による記述

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.


連絡先

1.9

期待以下

TrustScore 5段階評価の2

330件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.9

すべてのレビュー

(330)

過去12か月のレビュー数: 20件

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5つ星のうち5の評価

Love my SHHHOWERCAP

Love my SHHHOWERCAP - had it for many years and it holds up great. So much more chic than a regular shower cap and I love supporting female owned businesses too !!

2024年5月8日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Thhhanks, Denny! We LOVE that you appreciate our American printed, cut, sewn, and assembled quality craftsmanship.

5つ星のうち2の評価

Great shower cap NOT worth terrible service

The shower caps are great, but 5 months to receive them? What bad business to not even check in with the customer at some point with a status. I even emailed, heard nothing back. Absolutely ridiculous, will not be ordering again.

2024年4月8日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

We're sorry. The horrible service (and our overwhelm) was due to competitor impacts over the past couple years - and, as a Small Business and small team we did the best we could to survive and learn from it. We're on the other side of it now and stand by our incredible, luxurious, patented innovation and new Customer Service team has been getting a great response so far. Hopefully you also see the shift if you give us another shot! xxoo

5つ星のうち1の評価

I waited (not exaggerating) over a…

I waited (not exaggerating) over a year, if not more (i can’t even remember at this point), to receive this product. It’s a basic shower cap. The one i got from CVS for $5 works just as well, if not better for thicker hair. I never review products but this was quite possibly the most ridiculous consumer experience I’ve ever had 😂

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

It was also quite ridiculous living it. We're so sorry for any frustration and confusion in that year long delay but we are very very very happy that you received your SHHHOWERCAP at home now! Please note: The "CVS ones" are our accused knockoffs, so, if you want the Original Patented Turban Shower cap - the creator - the inventor - please come back to us to support American Female Founded innovation! xxoo

5つ星のうち2の評価

I feel like 2 stars is very generous

I feel like 2 stars is very generous! I ordered my shower cap November 2023 & didn’t receive it until April 2024. The shower cap is cute & stylish, but pretty tight on my small head, has not stretched much. If you have a larger sized head with a medium to full amount of hair good luck! $50 is really expensive too. I bought another shower cap on Amazon for $10 that is adjustable with a nice lining & is just as stylish for $10 that is much better quality. Hope this helps!

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Honestly, Kathy - we'll take it! Thhhank you so much for your patience and we're very excited to make this up to you in the years to come. Also, check your inbox <3 <3 <3

5つ星のうち2の評価

Great product, nightmare customer service.

I ordered this shower cap over a year ago and finally received it last week. For the first six months I tried corresponding with the company (even chatting directly with the founder via instagram once!). They refused to cancel my order and refund me. Instead I was told I had to wait for my cap then I could send it back to them if I wanted a refund. Also, the shipping ETA was always quoted as 2 weeks - every single time I spoke with them … for 6 months. I finally gave up - the emotional toll wasn’t worth the $40 they were holding hostage.
Then, a few weeks ago I get an email notification that my cap has shipped! Wow. The truth is, this is my 3rd cap from them. I’m an OG fan. I am using her, she works perfectly and she looks great in my bathroom. But! when she wears out someday I will not be replacing her with another Sssshowercap. The experience was just too over the top terrible.

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Hi, Brandie - we're so sorry your experience with us started during this challenging time in our company's history. We're understanding and apologetic of the frustrations in the experience and GRATEFUL that you've 3 other ordering experiences proving how we normally do business in our almost 10 years

The irony is the love you have for the Original invention is what brought the challenges of the delays. And, this outcome, of hurting us moving forward, is exactly what they'd hope would happen. But, in the years (years) of your quality SHHHOWERCAP® as a loyal brand fan - rest assured this nightmare issue will be *fully* behind us and you can trust ordering from us again. We'll focus on rebuilding that trust with you every single day.

We're desperately trying to reset our brand's (otherwise stellar) reputation as a result of our Competitor's digital attacks. We appreciate your understanding of this challenging moment in time now behind us and will be reaching out with a little something to say thhhank you for your patience this time around.

xxoo

5つ星のうち1の評価

I ordered this cap on Dec

I ordered this cap on Dec. 5, 2023. Tried to communicate with you only to be put off. Cap arrived in late April, well after I needed it for a Christmas gift. It was a gift for my daughter in law. In the mean time she was able to place an order when I was put off as you were taking a break.

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Who is the "you" here? We're a multi-million dollar company with hundreds of thousands of orders. That said we're so sorry for the frustration and impact to your Christmas gift! Happy we were able to finally get it to you. Rest assured if you give us a try this holiday season you'll receive your order on a normal timeline (under 7 business days) as this incredibly challenging time is now behind us. Check our newly updated FAQs for further information! xxoo

5つ星のうち5の評価

I love this brand and product so much

I love this brand and product so much.
I took one of the caps back to Australia for my sister who is a die hard shower cap user. She’s just never had one of these before. I also have one for myself and I love a product that is designed and produced thoughtfully, to last, and that is made onshore in the United States, is women owned and operated! Thank you for creating such an iconic product!

2024年4月24日
自発的なレビュー
5つ星のうち5の評価

Chic and well made

Chic and well made. Also super cute to give as a gift

2024年5月5日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

So happy you appreciate our patented innovation and USA printed, cut & sewn, and assembled quality craftsmanship! Its what we're known for.

5つ星のうち5の評価

I am obsessed with Shhhowercap

I am obsessed with Shhhowercap! I’ve been using their products for years and cannot get enough. I have one in each bathroom for myself, for visitors and even one for when I travel. They’re so durable and help me keep my hair fresh with my on the go lifestyle.

2024年4月8日
自発的なレビュー
5つ星のうち2の評価

Not good for curly hair

I have curly hair, this shower cap smash’s my hair so I may as well just wash it. I cannot use this!

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Hi, Robin! We're sorry to hear this and want you to love it like so many of our curly girls. Try this for best fit on large volume hair: Pull your hair in a low pony or bun and be sure to scoop your SHHHOWERCAP up and over from back to front. Secure the grip on your forehead where it feels comfortable. That usually does the trick! If it doesn't - we're happy to accept a return within our 90 day no questions asked return policy.

5つ星のうち5の評価

The best ever

The best ever

2023年6月8日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

We like to think so!!! Thhhanks, RK! Happy to hear this.

5つ星のうち1の評価

Extremely deficient customer service. Poorly run business

I placed the order for this cap on December 9th, 2022. I thought that I would receive the cap by December 25, 2022. However, Christmas came and went and there was no cap. I inquired to customer service via email, which is the only way to contact this company. Initially I received no correspondence. One month then two months go by and I have inquired to customer service again. This time I repeatedly kept getting automated replies. ultimately by May or June 2022 I basically gave up trying to reach out to see if I could get a refund for my order which was $50. All of a sudden on September 1, 2022 I received an email from an actual individual. In that email, it was relayed to me that I would receive my cat by September 30 or I would get a full refund. September 30 came and went, and there was no cap delivered to me and there was also no refund. I then inquired to customer service or replied to that same email to ask about my refund and I was assured that my cap would come. By December I had told the company to forget my order and not reach out to me via email anymore. All of a sudden on April 4, I was notified that my cap would be delivered on April 9. and on April 9, 2000 2416 months after it was originally ordered out of nowhere the cap showed up. So the only positive thing out of all of this is that after 16 months the company actually did deliver the product. However, I think that the company needs to actually look at themselves and explain to me everything that they did wrong, they did everything that they did, and what they are going to do in the future to make sure that this happens to no other customers.

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Hi, Gregory! Thank you for this feedback. We hear you. We're so sorry that your order was impacted by the events of last year and our competitor's nefarious behavior and we're happy to hear that the SHHHOWERCAP team was able to resend you the Original patented product after all that time to make it right. We're dedicated to doing this with anyone who was impacted by the ongoing issues. Happy to see so many resolved customers while we worked to where we are today - which is the other side and looking to a bright future!

We've learned a lot from the situation and made positive changes for next phase of our business. We look forward to servicing you with timely shipments and great product for years to come. Thhhanks again!

5つ星のうち5の評価

Great shower cap

I have bought at least 6 shower caps from #shhhowercap over the past many years. I use mine almost every single day, and has been one of the best gifts for that woman who has everything. The company seemed to disappear for awhile, but I am happy to say they are back. 😁👍🏻
I just received my new shower cap, “The Wish”, and I’m
so excited! Trust me, once you use this shower cap you will never use anything else. It fits well, dries quickly, and the design choices are great. I highly recommend.

2024年5月3日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

What a beautiful review, Carole! Yes, you're right! We're now on the other side of it & here to stay. Very excited because the best is yet to come. Thhhanks for your support of our Female Founded Small Business & patented innovation. Its women like you that are the reason why we do this.

5つ星のうち5の評価

shhhowercap fan for life

Huge shhhowercap fan. I don’t understand these poor ratings! Very much looking forward to the new product line

2024年5月1日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Yayyyy fann for liiiife. We'll be here for you every single day. Appreciate the glowing review and support over the years.

5つ星のうち5の評価

Amazing company

Amazing company! Amazing brand! Amazing product! And amazing customer service!!!!!!!

2024年5月3日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

We're so glad you feel that way! We can't say we've always been PERFECT but we certainly try and have learned from the circumstances to make us a better, stronger, company moving forward. We appreciate the vote of confidence and continued support. SHHHOWERCAPs for everyone!

5つ星のうち1の評価

Horrible Experience. Do Not Purchase

I placed this order in December 2022. I tried for months to cancel and obtain a refund due to ridiculous delays. I tried to get a response from the company for months, and never got one. 16 months later I received the product. I can't support this company or its product. The only way I can initiate a return is via email. It has been 2 weeks and I'm still waiting for action. Terrible Customer Experience All Around--and the product simply isn't worth it.

2024年4月9日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Hi, Carrie - we're sorry your order was impacted by the events of last year and happy your SHHHOWERCAP made its way home to you. You can return online with a printed pre-paid label or drop it off at a mailbox manually. Whatever works for you!

5つ星のうち1の評価

Unprofessional lack of communication

Ordered products in November. Was totally ghosted and received no communication from the company until the package arrived in March, ~4 months after the original order.

Terrible communication with no updates on product status

2024年4月10日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Hi Isabelle! In the words of one of our impacted customers "Small businesses can encounter big problems" and we certainly did last year! We're happy to be on the other side of it now. We've been inn business since 2015 shipping hundreds of thousands of timely orders across the world. You can trust us moving forward!

5つ星のうち1の評価

Took them 2 years and multiple emails…

Took them 2 years and multiple emails and phone calls to receive my one little shower cap! But they took my money right away. It’s a scam, the cap was cheap material!

2024年4月10日
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

We're glad you got it! Sorry it took so long. Cheap is one thing we'll never be - but, we get it! Its high expectations and we strive to meet them every time. Give us another shot in the future now that things are back to normal.

5つ星のうち1の評価

I need an option for ZERO Stars!

I need an option for ZERO Stars!
SHHHOWERCAP is the Poster Child of CONSUMER FRAUD.
I am one of many customers who have paid money for a product they have NEVER received.
I placed an order and paid almost $300 *Nov 2022*!!!…Still nothing.
The Founder messaged me and many others to say shipments were on the way…or promised refund several times with last communication promising delivery Sept 2023. Lies. Almost 2yrs later from original order- NOTHING. STAY AWAY.

2023年9月12日
自発的なレビュー
The Patented Original SHHHOWERCAP® ロゴ

The Patented Original SHHHOWERCAP® からの回答

Hi! We've requested more information so we can look into your order. Standing by to help!
*** All impacted orders have been shipped so please note if you have not received tracking or goods by this time it most likely that your order was cancelled last year due to a chargeback, refund processed, or refund request in writing to our team. We apologize for any confusion or miscommunication that kept you waiting.

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