TXU Energy レビュー 2,681

Great Customer Experience. I am pleased with TXU they always have a payment plan or extension option for me and I do not want to ever switch.

Angel Mohammad was so very helpful in changing my last name on my account today!

TXU has always helped me with anything I have needed. My family has been using TXU since 2005. Our service has always been amazing. Customer service is great with them.

Was in a chat for customer service. She was very helpful- able to quickly provide info I needed. I appreciate the efficiency!

Not worth getting any stars. I’d being disconnected for nonpayment. Called in today to pay for it and asked the associate before i pay that am i going to get it turn back on once i and he say yes, then i got transferred over and another associate say that i will need to do a new contract which require deposit of $500. This is insane and I’d been lied to. Not worth using them at all. Use another company everyone

I really enjoyed my chat with Yeyson Yohivan today. she explained my plan and informed me of how to set my thermostat during the summer peak times.

Diana.L was very helpful and did an amazing job with her advice

Very grateful for the quick and professional customer service I experienced today from Diana L. She was very thorough and compassionate, which really is rare these days. Thank you Diana for your help today.

Super helpful! Diana L was extremely cordial, quick to respond, and ready with a solution to my issue today.

My representative was very understanding and helpful and communicated very well with me in a professional manner which I totally appreciate. Thank you for always being a great customer service.

My power was disconnected, totally my fault, forgot to pay my bill. Once paid, I wanted to make sure everything was in order for it to be reconnected. Diana L. was very helpful in assuring me everything was in order and I did not need to take any further action. I was scheduled for reconnection to be done asap.

Our electric bill is averaged and so our bill remains around the same amount
When looking at our monthly use, the amount per month th is never over the top even without averaging. If there is an outage it is easy to report and find out when it will be returned. When I have talked to customers service the person has been polite and problem was quickly resolved.

Txu has been great with us, we haven’t had no power outs or anything

We have been with TXU for so many years I have lost count so many at least 40 years. Our monthly bill is very reasonable. If there is a power outage we are notified for how long and when the problem is solved. I would highly recommend TXU.

Accurate and fair billing. Tips to reduce costs. Best part, is various plans to fit your household and useage needs..

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They are willing to work with a plan that will fit my needs better

I just had a wonderful interaction with Angel E. He was patient, knowledgeable, and helpful. He handled my issue in a quick and easy way. I've been with TXU for many years and love that I can chat with an actual person not a bot. Keep it up TXU, we appreciate you!

I reached out to inquire about my bill & Diana Melissa was the agent that assisted me today. She was so kind, so thorough & so patient with explaining the details on my account & the options available to me. She really made me feel like TXU cared about my needs, in addition to them caring about keeping my service. Please keep her around TXU!

Angel Emmanuel was an amazing agent that was able to find a reasonable solution for my issue. She was pleasant and knowledgable. I wish more customer service experiences went like this one did. Thank you.