Goldenwarm レビュー 197

Goldenwarm からの回答

2025年11月21日

Hi there,

Thank you so much for your amazing 5-star review! We’re delighted to hear that you found the handles stunning and that our customer service met your expectations. Providing quick and helpful support is very important to us, and it’s wonderful to know that it made a positive difference for you.

We truly appreciate your trust and support — thank you for choosing Goldenwarm!

Warm regards,

Goldenwarm からの回答

2025年11月21日

Hi there,

Thank you so much for the beautiful 5-star review! We’re thrilled to hear that you love the knobs and that their weight and quality exceeded your expectations. They will look absolutely wonderful in your vintage kitchen — we can’t wait for you to enjoy the final look!

Thank you again for choosing Goldenwarm. If you need anything at all, we’re always here to help!

Warm regards,
The Goldenwarm Team

Goldenwarm からの回答

2025年11月21日

Hi there,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the cabinet pulls perfectly updated your closet doors and look stunning against your white cabinets. Knowing that they were the right fit and delivered the result you hoped for truly makes our day.

We’re very grateful for your support, and if you ever need anything else, we’ll be more than happy to assist!

Warm regards,

Goldenwarm からの回答

2025年11月21日

Hi there,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our handles to be both excellent in quality and great in value. It’s fantastic to know they exceeded your expectations in sturdiness and overall satisfaction.

We truly appreciate your support and are grateful you chose Goldenwarm. If you ever need anything else, we’re always here to help!

Warm regards,

Goldenwarm からの回答

2025年11月21日

Hi there,

Thank you so much for your 5-star review! We’re thrilled to hear that you’re happy with both our products and our customer service. Providing high-quality items and a smooth, supportive experience is always our top priority, and your feedback truly means a lot to us.

Thank you again for choosing Goldenwarm — we’re grateful for your trust and support!

Warm regards,
The Goldenwarm Team

Goldenwarm からの回答

2025年11月21日

Hi there,

Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you love the beautiful gold knobs and that they look even better in person. It means a lot to us that after completing a whole-house renovation, you felt confident choosing Goldenwarm for all your door hardware.

We’re especially glad that our bulk ordering option helped make your project easier and kept everything perfectly matched — that’s exactly the experience we aim to deliver.

Your support and kind words truly motivate our team. Thank you again for trusting Goldenwarm. We’re honored to be part of your home renovation!

Warm regards,

Goldenwarm からの回答

2025年10月29日

Dear Customer,

We are very sorry to hear about your experience and sincerely apologize for the frustration caused. We take all feedback seriously and want to address your concerns.

First, we would like to clarify that while our company serves customers in the UK and US, our fulfillment is managed from China. This allows us to offer high-quality products at competitive prices, but we understand that international shipping can sometimes cause delays or partial shipments.

Regarding the color and packaging issues: we are sorry that the item did not match your expectations. Our products are carefully inspected, but slight variations in color can occur due to lighting, screen display, or batch differences. For large orders, items may ship separately to ensure safe delivery.

We also want to resolve your refund request. Although our policy notes that refunds are generally not provided for color differences, we still want to work with you to find a fair solution. Please contact us directly with your order number so we can address your concerns promptly.

We truly appreciate your patience and the opportunity to improve.

Kind regards,

Goldenwarm からの回答

2025年10月29日

Dear Duduzile,

Thank you so much for your wonderful review! We’re thrilled to hear that you received all the sizes you wanted and that the color matches perfectly. It’s fantastic to know that your kitchen looks great — that’s exactly what we hope for with every customer.

We truly appreciate your support and kind words. It means a lot to our team, and we look forward to serving you again in the future!

Warm regards,

Goldenwarm からの回答

2025年10月29日

Dear Customer,

Thank you so much for your wonderful review! We’re thrilled to hear that your order was successfully expedited and that Claire was able to assist you. Our team always strives to provide fast and helpful support, and it’s great to know that her efforts made a positive difference for you.

We truly appreciate your kind words and your support. It means a lot to our team, and we look forward to serving you again in the future!

Warm regards,

Goldenwarm からの回答

2025年10月23日

Hi,

Thank you for reaching out!

According to the logistics company, your package was successfully delivered to the address on September 29th.

Tracking Number: 9200190400131400277992 (USPS)

Could you please double-check around your property or with your neighbors to see if they received it on your behalf?

You can also contact the carrier directly for more details: USPS: +1 (800) 275-8777

If you still cannot locate your package, please let us know and we’ll assist you further.

Best regards,

Goldenwarm からの回答

2025年10月23日

Hi,

We’re truly sorry to hear about your experience and completely understand your frustration regarding the delay. This is definitely not the kind of service we want our customers to experience.

Please allow us to clarify — your order includes a large quantity of customized handles, which required additional preparation and inspection time before shipping. We always aim to ensure the quality of every piece before it leaves our warehouse, which can sometimes extend the processing time, especially for bulk orders.

We can assure you that your order has not been lost or ignored. Our team has already arranged shipment, and we’ll continue to track it closely until it’s safely delivered to you.

We’ve also reached out to you directly by email to provide detailed tracking updates and ensure this issue is resolved to your satisfaction.

We sincerely apologize again for the delay and truly appreciate your patience and understanding. Thank you for bringing this to our attention — your feedback helps us improve.

Warm regards,

Goldenwarm からの回答

2025年9月23日

Hello,

Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying the quality and design of our products, and that they bring extra style to your space.

Your recommendation means a lot to us. We work hard to create pieces that combine both function and beauty, and it’s incredibly rewarding to know they’ve made a positive difference for you.

We truly appreciate your support and look forward to serving you again in the future!

Warm regards,

Goldenwarm からの回答

2025年9月23日 に公開

Hello,

Thank you for sharing your feedback, and we are truly sorry for the frustration caused. We completely understand how disappointing it must feel to expect your order within the timeframe shown at checkout, only to experience unexpected delays afterward.

To clarify, our website lists the estimated delivery time (6–10 business days) and we also have a handling/processing time before shipping, which can vary depending on stock and production schedules. We realize this was not communicated clearly enough during your purchase, and we sincerely apologize for the confusion this caused. Your comments are very important to us, and we will work on making this information more visible so no one feels misled.

Regarding your order, we want to reassure you that we are here to help.

We never want our customers to feel ignored—if you haven’t received a reply in the last two days, that is our mistake and we apologize for the gap in communication. Please rest assured we will respond directly to your email to resolve this for you right away.

We value your trust, and even though this experience fell short of expectations, we hope to have the chance to make it right for you.

Kind regards,

Goldenwarm からの回答

2025年9月8日

Hi,

We’re truly sorry to hear about your disappointing experience and we sincerely apologize for the frustration this has caused. We completely understand how important it is for you to receive your order on time.

To clarify, our products usually require 5–7 working days of preparation time before dispatch, and delivery takes an additional 5–7 working days depending on the courier. We state this on our website, and we’re actively working on improving how we set delivery expectations to avoid confusion in the future.

Regarding your order, we noticed that the Royal Mail tracking reference has not updated for several days. This indicates the parcel is still awaiting collection from the courier. We are already in contact with Royal Mail to investigate the delay.

Regarding your order, we noticed that the Royal Mail tracking reference has not updated for several days, which usually indicates the parcel is still awaiting collection from the courier. To help us resolve this for you as quickly as possible, could you please provide us with your order number? Once we have it, we will check the details and contact Royal Mail immediately to investigate the delay.

We truly value your feedback, as it helps us improve both our logistics and communication. We’re very sorry again for the inconvenience caused, and we’ll do our best to make this right.

Best regards,

Goldenwarm からの回答

2025年9月1日

Dear customer,

Thank you so much for your wonderful review! 🌟

We’re delighted to hear that the handles are perfect for your new kitchen and that you’re happy with the quality.

It’s always our goal to provide beautiful, durable hardware that enhances your space.

We truly appreciate your recommendation and hope to serve you again for future projects!

Goldenwarm からの回答

2025年9月1日

Dear customer,

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re happy with our hardware and our service.

Your support means a lot to us, and we’re glad we could provide something beautiful and unique for your project.

We look forward to serving you again soon!

Goldenwarm からの回答

2025年7月29日

Dear Customer,

Thank you so much for your wonderful review! We're thrilled to hear that you love the handles and that they arrived in perfect condition. It's great to know they passed your "test drive" — we hope they become a long-term favorite in your space.

Looking forward to serving you again for your next project!

Warm regards,

Goldenwarm からの回答

2025年7月29日

Hi,

Thank you so much for your kind review!

We’re delighted to hear that you’re satisfied with the leather quality and appreciate your recognition of our craftsmanship. We understand that the production cycle may feel a bit long, especially for larger quantities, but we’re glad the final product met your expectations.

Please don’t hesitate to reach out if you need assistance placing a bulk order or if there’s anything else we can help with. We truly value your support and look forward to working with you again!

Best regards,

Goldenwarm からの回答

2025年7月29日

Dear Customer,

Thank you so much for your kind words and 5-star review! We're delighted to hear that you’re very satisfied with your purchase and that both our service and the quality of the handles exceeded your expectations.

It truly means a lot to us to know that we’ve earned your satisfaction. We look forward to serving you again in the future!

Warm regards,

Goldenwarm からの回答

2025年7月29日

Dear Customer,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our luxurious zinc alloy handles were the perfect finishing touch for your kitchen upgrade. It’s incredibly rewarding to know that our hardware helped bring your vision to life!

We’re truly honored to be part of your renovation journey, and we can’t wait to assist you again in your next project. Your continued trust and support mean everything to us.

Warm regards,