Goldenwarm ロゎ
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Goldenwarm レビュヌ 197

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TrustScore 5段階評䟡の3.5

3.4

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5぀星のうち1の評䟡

Extremely disappointed with this company. The processing and delivery time is completely unacceptable. I placed my order over two weeks ago, and I have now been informed that the handling time alon... もっず芋る

5぀星のうち1の評䟡

Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I really love how these look on my cabinets, the brushed gold has a high-end feel that isn't too shiny or "fake" looking. They’ve got a nice weight to them and don’t feel like cheap, hollow plastic, w... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I'm in the middle of a full kitchen remodel and decided to paint my existing cabinets instead of buying new ones. The game-changer? Updating ALL the hardware. I chose Goldenwarm's long b... もっず芋る

䌁業が回答したした

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3.4

たあたあ

TrustScore 5段階評䟡の3.5

197件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Fake website

Chinese, faceless company. No order received, just polite, presumably AI emails. £45 gone, nothing received a month later. No way of finding out where my money went or where my handles went, I suspect the handles don't exist.

2025幎2月26日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Hi,

I’m really sorry to hear about your frustration, and I completely understand your concerns. We definitely don't want any of our customers to feel this way, and we're here to resolve this. If you haven’t received your order yet,please tell us your order number and I’ll personally check into the situation and work to get it sorted for you.

We’ll provide you with an update right away.

We take all feedback seriously and are here to ensure you’re taken care of.

Thanks for your patience.

5぀星のうち1の評䟡

BUYER BEWARE

BUYER BEWARE. Items not as pictured in color or match. This company is from China & has no costumer service, only automated email. You will be not receive refund without taking action against company.

2025幎2月22日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Hi,

We’re truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We take your feedback seriously and want to ensure we resolve the situation for you.

Our customer service is available to assist you, and we’d be happy to work with you directly to address the issues you’ve mentioned. Please reach out to us, and we will promptly look into it and find a solution.

We value your satisfaction and appreciate your understanding.

Best regards,

5぀星のうち5の評䟡

These kitchen knobs were exactly what I


These kitchen knobs were exactly what I needed to update my cabinets! They are sturdy, stylish, and easy to install. They have a modern look and feel high quality. They made a big difference in the overall appearance of my kitchen. I highly recommend them

2025幎2月11日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Hi,

We’re thrilled to hear that the knobs were the perfect fit for your kitchen update and that they helped transform the look and feel of your space. Your recommendation means a lot to us!

If you need anything else, don’t hesitate to reach out. We’re always happy to help!

Best regards,

5぀星のうち4の評䟡

Thank you for everything

I was trying to match some I purchased 4 years ago, these were very close to the style and are very nice.Thank you

2024幎12月27日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Hi,

Thank you so much for your kind review! We’re glad to hear that the items were close to the style you were looking for and that you’re happy with them. Your feedback means a lot to us, and we truly appreciate your support.

If there’s anything else we can assist you with, feel free to reach out!

Best regards,

5぀星のうち1の評䟡

Poor customer service

Poor customer service. You can't phone them as they don't publish their number. Emails can take 48 hours to be responded to.
When I did get a response and checked stock of an item on their website, they told me all sizes were out of stock!
I think the support dept is based in the USA!

2025幎1月28日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Hello,

We’re really sorry to hear about your frustration. We understand how disappointing it can be when things don’t go smoothly, especially with delays and stock issues. We’ve been experiencing some challenges with stock availability due to material shortages, but things are starting to improve and restocks are happening gradually.

Your feedback is really important to us, and we’re working hard to improve both our products and customer service. If there’s anything else you’d like to discuss or if you need help finding alternatives, don’t hesitate to reach out.

Thank you for your patience and understanding.

5぀星のうち1の評䟡

Not responded to my e-mail 3 weeks ago

I ordered these handles on the 21st December..they took quite a while to arrive but I suppose it was over Christmas so didn't think much of it. They didn't look right for what I wanted so I e-mailed on the 10th January asking if we could get a refund...I would have been prepared to accept an exchange which would have resulted in me spending significantly more money but 21 days later...still no response. I couldn't afford to wait any longer, so yesterday I ordered some handles from Scandi handles and they arrived less than 24 hours later. Wished I'd just gone straight to Scandi handles to be honest as I now have these handles from Golden Warm I have no idea what to do with :S.

2025幎1月31日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Dear customer,

We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.

Alternatively, you can contact us through this email:
claire@goldenwarm.com
Looking forward to your reply, have a good day.
Kind regards!

5぀星のうち4の評䟡

Perfect handles

Although the courier arrived much later than expected, the customer service contacted me in advance, as I expected, because of Black Friday...
The handle is very beautiful, no scratches, and it fits my kitchen cabinet very well, and the size is also very suitable.

2024幎10月22日
自発的なレビュヌ
5぀星のうち1の評䟡

I placed 2 orders in November 2024

I placed 2 orders in November 2024. It's December 23. I have not received anything from them. Emails just send back an automated response. DO NOT ORDER FROM THIS COMPANY!!

2024幎12月23日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Dear Customer.

Thank you very much for contacting us and we sincerely apologise for your shopping experience. We take your feedback very seriously and understand your current concerns and dissatisfaction.

Regarding the order you mentioned, we deeply apologise for the inconvenience caused. However, due to some unforeseen Christmas and Black Friday causing usps warehouse to burst and parcel shipping time to become longer

Regarding the email autoresponder, we are very sorry for the trouble it has caused you. Our auto-responder system is set up to ensure that all customer enquiries are responded to in a timely manner, but clearly, in your case, it did not provide the help you needed. We are conducting an internal review of this issue and will optimise our customer service processes as soon as possible to ensure that a similar situation does not happen again.

In order to resolve your issue as quickly as possible, you can contact us again via email (claire@goldenwarm.com) and we will mark your order as urgent and will immediately contact our logistics department and warehouses to find out the current status of your order and provide a clear solution.

Again, we apologise for the inconvenience and thank you for your understanding and patience. We take every customer's feedback very seriously and will continue to strive to improve the quality of our service. If you have any other questions or need further assistance, please feel free to contact us.
Best Regards

5぀星のうち1の評䟡

This company is a total scam

This company is a total scam. I purchased over 2400.00 in cabinet pulls. They charged my credit card immediately. Then a few days later, I started getting emails saying one I ordered 45 handles of wasn;t in stock, but I size close to it was available. I said okay if there are 45 of those, fine, if not, immediately cancel my whole order as I need matching handles. These unprofessional people wrote me back not only informing me that the 2nd choice wasn't in stock, but 3 other pulls I chose had changed size (????). My request to cancel and refund the entire order was totally ignored. So, again, I emailed them demanding they cancel entire order and refund me immediately. I also contacted my bank and this charge will be disputed. Even possibly fraud for false advertising. Also, they only respond once every 24 hours. This is so unacceptable. To me, it fraud through and through and no way UK. They are not abiding by the e-commerce laws. 1. Use fair business, advertising and marketing practices 2. Provide accurate, clear and easily accessible information about the company and the goods or services it offers. 3. Disclose full information about the terms, conditions and costs of the transaction 4. Ensure that consumers know they are making a commitment to buy before closing the deal. ****Number 4. This company charged me before disclosing they didn't have the pulls I ordered. I can add further but totally illegal and they will not get away with it.

2024幎12月14日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Dear customer,

We would like to express our deepest apologies for your shopping experience in our store. We take your feedback very seriously and are very sorry for the problems you encountered.

We have recorded and investigated the issues you mentioned in your email in detail. We have communicated with you via email and processed your refund.

At the same time, we also welcome any further suggestions or requests, and we will do our best to meet your needs.

Once again, we apologize for your shopping experience in our store and thank you for your understanding and support. We look forward to the opportunity to regain your trust and provide you with better service.

5぀星のうち2の評䟡

Imported products, quality not reflective of price

Definitely based overseas (china?) the packaging shows its clearly been shipped in which explains the delivery times. The quality was definitely not reflective of the price paid - we ordered a ceiling light, and it was spray painted poorly welded metal & plastic finish, not the ‘luxury’ product advertised. Make sure you read the returns policy also - you will be liable for shipping costs should they ask you to return it, however I wanted to return it and they didn't ask for it to be returned, i had to send photographs of the item being disposed of (i.e. me throwing it into a skip at the tip) however I did get a refund once they received the photos. The product was OK had it been a lower price bracket, but not reflective of the price paid. Main off put for me was the faf with refund.

2024幎10月1日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Dear Customer,

We are sorry for the inconvenience and would like to express our deepest apologies for your shopping experience in our store. We value your feedback and are very sorry for the problems you encountered.

We have fed back your comments and suggestions to the product department and we will take all necessary measures to improve our services and processes to ensure that we can provide you with a better service experience in the future.

If you have any other questions or need further assistance, please feel free to contact us.

5぀星のうち1の評䟡

I am waiting a long time for handles

I am waiting a long time for handles , this company is in China I think , I can’t find info about UK 🇬🇧 but they inform clients that it is from UK .

2024幎12月20日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Dear customer,

We would like to express our deepest apologies for your shopping experience in our store. We take your feedback very seriously and are very sorry for the problems you encountered.

You mentioned in your review that the waiting time for the handle was too long, and the carrier's shipping time was longer due to the impact of Christmas and Black Friday. We are deeply sorry for this and have urged the carrier to deliver the package as soon as possible.

If you have any needs, please contact us by email.

We sincerely hope that we can solve the problem for you.

5぀星のうち1の評䟡

My order has not arrived since 10 days

My order has not arrived since 10 days. I contacted their support twice by now and there is zero response or support. I’m now wondering if this website is a scam..

2024幎11月30日
自発的なレビュヌ
Goldenwarm ロゎ

Goldenwarm からの回答

Dear customer,

First of all, we are deeply sorry that your order has not arrived so far, and we sincerely apologise for any inconvenience and distress you may have experienced as a result. We take every customer's shopping experience very seriously and we are sorry to hear about the issues you have experienced.

Regarding your reference to contacting our support team and not receiving a response, we deeply apologise. We are always striving to improve the quality of our customer service, but it is clear that in this instance we have failed to meet your expectations. We sincerely apologise for this and will immediately investigate the matter to understand why your enquiry was not responded to in a timely manner.

We understand your concerns about this shopping experience and the issue of trust in our platform. Please be assured that we are not a fraudulent website, but a regular e-commerce platform dedicated to providing quality goods and services to our customers. We take customer feedback and complaints very seriously and will take all necessary steps to ensure that such issues do not happen again.

In order to resolve your issue as quickly as possible, we recommend that you take the following steps:

Contact us again: please contact us again via our email and we will ensure that your enquiry is responded to and dealt with promptly.

Provide order information: When contacting us, please provide your order number, name and contact information so that we can quickly locate and deal with your problem.

Query logistics information: We will immediately query the logistics information of your order to understand the latest developments of the parcel and provide you with a solution as soon as possible.

Refund or Replacement: If the parcel is indeed lost or unreachable, we will provide a refund or replacement service according to your wishes.

Once again, we apologise for your experience and promise to take all measures to ensure that your problem is properly resolved. Meanwhile, we also very much welcome your valuable comments and suggestions to help us continuously improve and enhance the quality of our customer service.

We look forward to your reply and thank you for your understanding and support.

Best regards

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