Shopjoe レビュー 

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2026年7月14日

Hello Manuel,

Thank you for taking the time to share your positive experience with your Sun Joe trimmer. We are delighted to hear that its lightweight design, versatile functionality, and long-lasting battery performance have met your expectations.

It's especially rewarding to know that the tool has made your lawn care tasks more convenient by allowing you to easily switch between edging and trimming while remaining comfortable to handle throughout the job. We designed this product with ease of use, reliable performance, and user comfort in mind, so it's wonderful to hear that the battery provided enough runtime to complete your work without the need for frequent recharging.

At Shop Joe, our goal is to develop innovative outdoor power equipment that helps homeowners maintain their yards with greater efficiency and less effort. Knowing that our trimmer has delivered the performance, convenience, and reliability you were looking for truly means a great deal to us.

Thank you for choosing Shop Joe and for recommending our product. We sincerely appreciate your support and hope you continue to enjoy dependable performance from your trimmer for many seasons to come.

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2026年7月13日

Hello Mike,

Thank you for taking the time to share your experience. We're truly sorry to hear that the refurbished Sun Joe 24V-LT12-LTE String Trimmer arrived broken. We understand how disappointing and frustrating it is to receive a product that is not in the condition you expected, and we sincerely apologize for the inconvenience.

We appreciate you bringing this matter to our attention. Your feedback is valuable to us and has been shared with the appropriate team for review. Comments like yours help us continue improving our products and the overall customer experience.

Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.

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2026年7月13日

Hello Teresa,

Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had while trying to reach our customer support. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait that long without receiving assistance, especially when you were trying to use your credit.

Please know that we are reviewing this matter internally, and one of our team members will be reaching out to you to address your concerns. We truly value your feedback, as it helps us identify areas where we can improve both our service and our customer experience.

Once again, we sincerely apologize for the inconvenience. Thank you for your patience, understanding, and for giving us the opportunity to make this right.

Shopjoe からの回答

2026年7月13日

Dear Valued Customer,

Thank you so much for taking the time to share your feedback! We're delighted to hear that our Customer Care representative understood your concern and was able to provide a quick solution.

Your kind words mean a great deal to our team and motivate us to continue delivering the level of service our customers deserve. We truly appreciate your support and are grateful that you chose Shop Joe.

Thank you again for your positive feedback. We look forward to serving you again in the future!

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2026年7月12日

Hello Mark, 

Thank you for taking the time to share your experience. We're pleased to hear that you had a positive experience with our Customer Care representative during the warranty process, and we truly appreciate your kind words about the support you received.

At the same time, we're sorry to hear that two of your garden hoses failed so soon after purchase. We understand how frustrating that must have been, especially after purchasing multiple hoses. Your feedback regarding the product's performance is important to us and has been shared with the appropriate team for review.

We appreciate you giving us the opportunity to make things right through the warranty process, and we hope the replacement hoses provide the reliable performance you expect. Thank you again for your honest feedback and for being a valued Shop Joe customer.

Shopjoe からの回答

2026年7月12日

Hello Jeannette, 

Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and support we aim to provide.

We understand how frustrating it can be to experience delays while trying to obtain a warranty replacement for your oscillating sprinkler. Please rest assured that one of our team members will be reaching out to you regarding this matter to further review your case and provide the assistance you need.

We truly value your feedback, as it helps us identify opportunities to improve both our products and customer service. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.

Shopjoe からの回答

2026年7月11日

Dear Mary,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your replacement part order was handled smoothly and that you received helpful assistance throughout the process.

It is wonderful to know that our team was able to provide clear information regarding your order and expected delivery while making your experience a positive one. We truly appreciate your kind words and your support.

Thank you for choosing Sun Joe.

Shopjoe からの回答

2026年7月11日

Dear Sally,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you were pleased with the customer service you received.

Providing responsive and helpful support is important to us, and it is always encouraging to know that our team was able to make a positive impression. We truly appreciate your kind words and your support.

Thank you for choosing Snow Joe.

Shopjoe からの回答

2026年7月11日

Dear Bob,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of quality or performance we aim to provide.

We understand how disappointing it must have been to encounter an issue with your pressure washer after only a short period of use, especially after previously choosing our products. We regret that your experience did not meet your expectations.

We truly value your feedback and will review this matter with our team to help improve our products and customer experience. Once again, we sincerely apologize for the inconvenience. If you need any further assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.

Shopjoe からの回答

2026年7月10日

Hello Robert,

Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you've had. This is not the level of product quality or customer service that we strive to provide.

We understand how frustrating it must have been to experience an issue with your pole saw after only a short period of normal use, followed by delays with the warranty replacement, the refund process, and the multiple calls required to seek assistance. We truly regret the inconvenience this has caused.

Please know that we will review this matter internally, and once we have an update, we will reach out to you. Your feedback is extremely valuable to us, as it helps us identify opportunities to improve our product quality and overall customer service. Your comments will also be shared with the appropriate teams as part of our ongoing efforts to improve our products and customer experience.

Once again, we sincerely apologize for your experience and appreciate your patience and understanding. Thank you for giving us the opportunity to learn from your feedback.

Shopjoe からの回答

2026年7月10日

Dear Valued Customer,

Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you've had. Receiving a product with a broken auxiliary arm and then being unable to obtain the replacement part you needed is understandably frustrating. This is not the level of product quality or customer service that we strive to provide.

We would appreciate the opportunity to review your experience further and look into any alternative options that may be available. At your convenience, please contact our Customer Service team at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10:00 AM to 6:00 PM EST. Our team will be happy to gather additional details and further evaluate your concern.

We also want you to know that your feedback is extremely valuable to us. It helps us identify opportunities for improvement in our product quality, parts availability, and overall customer service. Your comments will be shared with the appropriate teams as part of our ongoing efforts to enhance our products and the customer experience.
Once again, we sincerely apologize for the inconvenience and disappointment you've encountered. 

Thank you for your patience, understanding, and for giving us the opportunity to learn from your experience.

Shopjoe からの回答

2026年7月8日

Hello Carla,

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had, as this is not the level of quality or service we strive to provide to our customers.

After reviewing your account, we found that the unit was purchased in 2020, which places it outside of the applicable warranty period. We also sent you an email last Thursday regarding this matter to provide additional information.

We truly value you bringing this experience to our attention. Customer feedback is extremely important to us, as it helps us identify opportunities to improve both our product quality and the overall customer service experience. Please know that your comments will be shared with our team and taken into consideration as we continue working toward future improvements.

Once again, we sincerely apologize for the disappointment and frustration this situation has caused. We appreciate you taking the time to share your experience, and we thank you for your understanding.

Shopjoe からの回答

2026年7月7日

Hello Mike, 

Thank you so much for taking the time to share your experience and for your kind words. We truly appreciate your patience and are grateful for the opportunity to make things right. It’s wonderful to hear that the replacement process for both of your 100' hoses was smooth and handled to your satisfaction.

Your feedback means a great deal to our team, as we strive to provide the best possible service with every interaction. Thank you for choosing Shop Joe and for placing your trust in us. If you ever need assistance in the future, please don't hesitate to reach out—we're always happy to help!

Shopjoe からの回答

2026年7月7日

Hello Diane,

Thank you for taking the time to share your feedback! We're delighted to hear that the representative you spoke with was helpful, polite, and provided you with a positive customer service experience. Delivering friendly, knowledgeable, and attentive support is something we strive for every day, and it's wonderful to know we met your expectations.

We truly appreciate your kind words and your support. Thank you for choosing Shop Joe, and please don't hesitate to reach out if there's ever anything else we can assist you with. We're always happy to help!

Shopjoe からの回答

2026年7月6日

Hello Chuck, 

Thank you for your wonderful feedback. We’re delighted to hear that you found Angela's customer service outstanding and that you were so impressed.

Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with Angela and the rest of our team as encouragement to continue delivering the level of service our customers deserve.

Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.

Shopjoe からの回答

2026年7月6日

Dear Nina,

Thank you for your positive feedback. We are pleased to learn that you had an excellent experience with our customer service and found our team to be clear and helpful.

Our objective is to provide support that is clear, friendly, and reliable, and we are glad to have been of assistance. We sincerely appreciate you taking the time to share your experience and for choosing our services.

Shopjoe からの回答

2026年7月6日

Dear Valued Customer, 

Thank you so much for your kind feedback! We're delighted to hear that we were able to resolve your issue quickly and provide the prompt service you deserved.

Your satisfaction is our top priority, and it's always rewarding to know our team was able to make your experience a positive one. We truly appreciate your support and your trust in Shop Joe.

Thank you for choosing Shop Joe. If you ever need assistance in the future, we're always here to help!

Shopjoe からの回答

2026年7月4日

Dear JC,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of quality or service we aim to provide.

We understand your concerns regarding the condition of the product you received and the difficulties you encountered while trying to resolve the matter. We recognize how disappointing this experience must have been and regret that it did not meet your expectations.

Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.

We truly value your feedback and will review this matter with our team to help improve our products, processes, and customer service experience. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.

Shopjoe からの回答

2026年7月4日

Dear Russ,

Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you received attentive and personalized support throughout the resolution of your concern.

It is especially rewarding to know that the consistent follow-up and level of care you received made a positive impression. We truly appreciate your kind recognition of our team member's dedication and will be sure to share your thoughtful comments.

Thank you again for your support and for choosing Sun Joe.

Shopjoe からの回答

2026年7月3日

Hello Carol,

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you in a friendly, clear, and efficient manner. Providing responsive support and making the resolution process as smooth as possible are top priorities for us, so it's wonderful to know that your concern with the product was resolved to your satisfaction.

Your feedback means a great deal to our team and serves as encouragement to continue delivering the high level of service our customers deserve. Thank you for choosing our product, and please don't hesitate to reach out if you ever need assistance in the future. We're always here to help!